Deck 10: Managing Human Resource Systems

Question 1

Leonard is putting a cover over the rotating belt of a sanding machine. This is to ensure new workers in particular do not accidentally injure themselves when turning off the sander since the switch is close to the belt. What role does Leonard fulfill for the company?

A)harassment compliance  
B)workplace safety  
C)compensation and training  
D)selection and recruiting

Answer 1

B

Question 2

Which action should a company first take to ensure that sexual harassment laws are followed and not violated?

A)They should respond immediately when sexual harassment is reported. 
B)They should write a clear,understandable,strongly worded policy that is well publicized within the company. 
C)They should make sure it is acting in compliance with not only federal laws but also with local laws. 
D)They should respect the privacy of the accused and the accusers.

Answer 2

A

Question 3

Which federal law prohibits discrimination on a number of grounds?

A)Canadian Charter of Rights and Freedoms?   
B)Canadian Human Rights Act  
C)Canadian Labour Code  
D)Employment Equity Legislation

Answer 3

B

Question 4

Under what legislation have the Human Rights Commissions in each province and territory been established?

A)the Constitution Act of 1867  
B)the Canadian Human Rights Act  
C)the Canadian Charter of Rights and Freedoms  
D)the Canadian Labour Code

Question 5

The CEO opened the nationwide sales-force meeting with a crude,sexually explicit joke about Foreign Legion soldiers. What was this an example of?

A)an unwelcome sexual advance  
B)adverse impact discrimination  
C)demographic discrimination  
D)sexual harassment

Question 6

Former female employees of a national real-estate brokerage firm claimed that they were subjected to lewd remarks,unwanted groping,and sexual propositions by male coworkers. According to their attorney,"The firm created a frat-house culture and then failed to do anything about it." Which of the following would this suit claim the women were victims of?

A)unintentional discrimination  
B)a hostile work environment  
C)gender discrimination  
D)quid pro quo sexual harassment

Question 7

What are the two most important results of a job analysis?

A)recruiting guidelines and selection boundaries  
B)job descriptions and job specifications  
C)rater training and selection validation  
D)employee-needs assessment and performance appraisal evaluation

Question 8

The International Gay Rodeo Association (IGRA)began in 1976. By the end of the 1980s,gay rodeos were being held in a number of Canadian and U.S. cities. But IGRA is not exempt from concerns about discrimination. Which type of claim is IGRA avoiding by allowing heterosexuals to participate in all IGRA events?

A)bona fide discrimination  
B)intentional discrimination  
C)gender selectivity  
D)quid pro quo selectivity

Question 9

Pedra works in the HR department for a toy manufacturer. It is Pedra's responsibility to determine the amount of base pay for each position in the company and the range for which that pay can increase or decrease. Pedra is also responsible for putting in place the policies and procedures to be followed when employees leave the company. What role in the human resource management process is Pedra involved with?

A)attracting qualified employees  
B)keeping qualified employees  
C)developing qualified employees  
D)selecting qualified employees

Question 10

What is the Canadian legal system based on?

A)the Canadian Labour Code  
B)the Constitution Act of 1867  
C)the British Colonial Law of 1803  
D)the French Colonial Law of 1755

Question 11

Diana works for a hospital. Her day started with placing an ad for X-Ray technicians. She then reviewed the progress of a training program she organized for volunteers in the emergency department. Later in the day she will meet with the vice president of operations to determine which administrative employee should be promoted to a new management position that was created. What is Diana's role with the hospital?

A)functional resource planning  
B)human resource management  
C)workforce forecasting  
D)recruiting

Question 12

In which of the following would bona fide occupational qualifications most likely be included?

A)a job specification  
B)an employee assignment list  
C)a labour resource guide  
D)a job description

Question 13

What is the term for the form of workplace harassment in which employment outcomes,such as hiring,promotion,or simply keeping one's job,depend on whether an individual submits to sexual harassment?

A)bona fide sexual harassment  
B)sexual harassment  
C)adverse impact sexual harassment  
D)hostile work environment

Question 14

What are the two kinds of sexual harassment,from a legal perspective?

A)sexual harassment and hostile work environment  
B)hostile work environment and bona fide  
C)adverse impact and bona fide  
D)sexual harassment and adverse impact

Question 15

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture,the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders,company employees must be able to crawl into a 46 cm (18-inch)diameter hole in the bladder side and look for light leaks. Why is it legal to limit the weight and height of individuals working in quality control at this company?

A)the four-fifths rule  
B)adverse impact rulings  
C)bona fide occupational qualifications (BFOQs)  
D)gender selectivity

Question 16

Karen has created a step-by-step routine to follow to complete her job properly. Karen first observes each job function. She then records how each job affects other functions. Karen then compares her information to industry statistics about that job. What role does Karen fulfill for her company?

A)job analysis  
B)job evaluation  
C)job specification  
D)job validation

Question 17

Darlene worked for nearly 20 years in a casino sports bar. She was an outstanding employee but was passed over for promotions because the manager of the bar wanted male workers to have higher positions. What is this an example of?

A)discrimination  
B)sexual harassment  
C)a hostile work environment  
D)deliberate negative reinforcement

Question 18

For which of the following reasons is it legal to NOT hire a 45-kg job candidate as a dock worker to move 30 kg boxes of produce?

A)the four-fifths rule  
B)adverse impact rulings  
C)bona fide occupational qualifications (BFOQs)  
D)gender selectivity

Question 19

Pedro comes from a culture where people are shorter than most nations. Pedro was not selected for a job by a security firm and feels the firm is against hiring people from his culture. What is this an example of?

A)unintentional discrimination  
B)intentional discrimination  
C)workplace safety violations  
D)hostile work environment

Question 20

Timothy is suing the company he worked for. His manager criticized his work and made unrealistic demands. It was clear the manager wanted Tim to leave the company. What did Tim experience at this company?

A)sexual harassment  
B)employment discrimination  
C)workplace harassment  
D)unfair compensation

Question 21

What legal problem may employers encounter in seeking,providing,or using employment references as part of the selection process?

A)defamation charges  
B)adverse impact lawsuits  
C)product liability lawsuits  
D)accusations of disparate discrimination

Question 22

Laurie is hiring for a position in her department. She creates a notice that is included in the company's internal circular and posted on the general bulletin board for all employees to see. What did Laurie create?

A)job advertisement  
B)job review  
C)job posting  
D)job analysis

Question 23

Which of the following questions is deemed acceptable-that is,legal-for employers to ask applicants during the selection process?

A)Are you a Canadian citizen?  
B)Have you ever filed a lawsuit against an employer?  
C)Have you ever been convicted of a crime?  
D)Do you smoke or use tobacco products?

Question 24

Virginia works in the human resources department of a pharmaceutical company. Virginia is reviewing the skills of current managers to determine if any have both formal business and biochemistry education. Based on her findings,Virginia will know whether she can promote one of the current managers to a new position or will have to look outside of the company. What part of the human resources management process is Virginia involved with?

A)selection  
B)performance appraisal  
C)training  
D)HR planning

Question 25

Recruitment,selection,training,performance appraisals,and employee separations must be valid and directly related to the important aspects of the job as identified by a careful job analysis. What are these factors said to be,in other words?

A)employee related  
B)reliable  
C)concrete  
D)job related

Question 26

What is a key benefit derived from Internet recruiting?

A)Internet recruiting targets specific age groups. 
B)The Internet allows companies to quickly reach large numbers of people. 
C)The company that is recruiting will receive applications only from qualified people. 
D)Internet recruiting targets potential applicants that are college or university educated.

Question 27

Estimates of losses in the HAZMAT driver workforce could vary from 2 percent to 20 percent as a result of new federal regulations requiring that all drivers be fingerprinted and each set of fingerprints checked to see whether the driver has a criminal record. This new requirement will cause a worsening problem for the already over-extended workforce. What does this requirement call for?

A)an integrity check  
B)a background check  
C)a recruitment evaluation procedure  
D)a biographical data assessment

Question 28

Which of the following must organizations do before beginning to recruit?

A)They must advertise for job candidates. 
B)They must create a job description. 
C)They must conduct a job analysis. 
D)They must create a job specification.

Question 29

Which type of information is typically collected as part of a job analysis?

A)religious requirements  
B)gender requirements  
C)ideal age for the job  
D)job context

Question 30

What are the first selection devices most job applicants encounter when they seek a job?

A)Internet sites and trade shows  
B)recruitment centres and Internet sites  
C)interviews and job application letters  
D)application forms and résumés

Question 31

From which type of selection information would employers receive the greatest benefit if their goal is to stop employee theft?

A)résumés  
B)performance appraisals  
C)job descriptions  
D)background checks

Question 32

Which procedures are used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative,job-related information not provided by applicants?

A)integrity checks  
B)background checks  
C)recruitment evaluation procedures  
D)biographical data assessments

Question 33

A study in the construction industry found that when equipment is stolen from building sites,workers are the culprits 82 percent of the time. If background checks reduced employee thievery over time and throughout the industry,what could be said about this selection process?

A)It is validated. 
B)It is EEOC certified. 
C)It is legally authorized. 
D)It is corroborated.

Question 34

Which of the following is an external recruiting method?

A)advertising  
B)career paths  
C)job posting  
D)needs-assessment implementations

Question 35

Which of the following helps companies meet the legal requirement that their human resource decisions be job related?

A)job analyses,task evaluations,and employee-needs assessment  
B)job descriptions,external environments,and employee mapping  
C)job specifications,job analyses,and job descriptions  
D)task evaluations,task specializations,and external environments

Question 36

Which of the following is an internal recruiting method?

A)employee referrals  
B)career paths  
C)walk-ins  
D)employment services

Question 37

References Etc. is a five-employee firm that,in exchange for a fee of roughly $80 to $90,will pose as a prospective employer,call a prior employer on an employee's behalf,and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information,which of the following should the job applicant do?

A)The applicant should not use the employer as a reference. 
B)The applicant should not list references on the job application. 
C)The applicant should sue for defamation. 
D)The applicant should lie on the job application form.

Question 38

When it recruits firefighters,the Calgary fire department identifies all the qualifications needed to become a firefighter. What is this recruitment advertising actually an example of?

A)a job specification  
B)a task inventory  
C)a labour resource guide  
D)a job description

Question 39

Deirdre works in human resources. She is comparing past tests given to the operations workers when they were hired and comparing the test results to their actual performance. What activity is Deirdre engaged in?

A)selection  
B)validation  
C)compensation  
D)recruiting

Question 40

What potential problem do résumés pose for companies?

A)Applicants put false information on résumés. 
B)It is impossible to check the information provided on résumés. 
C)Employment laws apply to job application forms and résumés. 
D)Potential employees typically create generic résumés that do not pertain to specific jobs that are available.

Question 41

Which type of interviewing typically leads to much more accurate hiring decisions-that is,correctly predicting which job applicants will perform better and therefore should be hired?

A)structured  
B)unstructured  
C)scripted  
D)formalized

Question 42

A perennial problem of teacher education programs is to select the highest-quality candidates and to deny admission to those unsuited to work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings,how they deal with stress,their attitude toward procrastination,and ways that they like to have fun. What is the term for what this method gathers?

A)background data  
B)validation material  
C)work situation assessments  
D)biodata

Question 43

Which type of interview uses only standardized,job-related interview questions that are prepared ahead of time and asked of all candidates?

A)formalized  
B)structured  
C)semistructured  
D)informal

Question 44

An employer is interested in an applicant for a position in the company. The candidate has an excellent résumé and interviewed well. However,the background check came back neutral. Past employers have provided very basic information such as start date,position,and end date. What should the employer do next?

A)hire an employee within the company  
B)conduct a criminal record check  
C)hire the applicant based on résumé and interview strengths  
D)hire the next favoured candidate

Question 45

Which of the following asks raters to rate the frequency with which workers perform specific actions representative of the job dimensions that are critical to successful job performance?

A)behavioural observation scales  
B)observational research studies  
C)performance rating scales  
D)objective performance measures

Question 46

Which training method is most appropriate when the objective of training is practising,learning,or changing behaviours?

A)group discussions  
B)planned readings and lectures  
C)role playing  
D)case studies

Question 47

Which type of test accurately predicts job performance in almost all kinds of jobs?

A)specific ability tests  
B)cognitive ability tests  
C)personality tests  
D)achievement tests

Question 48

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colours and textures,30 different paint chips,and 6 different floor treatments and told to select the best fabric,paint,and floor treatment for an office that would also be used as a guest room. What type of selection test did the design company use?

A)biotesting  
B)cognitive ability testing  
C)environmental sensitivity testing  
D)aptitude testing

Question 49

According to the text,if an employer was to use only one type of selection test,what would be the one to use?

A)achievement tests  
B)personality tests  
C)cognitive ability tests  
D)work sample tests

Question 50

Which of the following is an example of a subjective performance measure?

A)behavioural observation scales  
B)sales quotas  
C)production rate  
D)revenues

Question 51

Which of the following is a common type of rating error that managers are prone to in the performance appraisal process?

A)standard deviation  
B)descriptive bias error  
C)80/20 error  
D)central tendency error

Question 52

Which of the following activities provides opportunities for employees to develop the job-specific skills,experience,and knowledge they need to do their jobs or improve their performance?

A)supervising  
B)directing  
C)training  
D)mentoring

Question 53

Which training method is most appropriate for imparting information or knowledge to trainees?

A)group discussions  
B)lectures and planned readings  
C)role playing  
D)case studies

Question 54

What is a drawback of performance appraisal?

A)Most employees and managers intensely dislike the performance appraisal process. 
B)Performance appraisals can be used as a basis for compensation,but not as a basis for determining who needs further training. 
C)Since performance appraisal is only a marginally important human resource process,any problems associated with it do not affect the organization overall. 
D)Legally,a disgruntled employee cannot sue an employer on the basis of a dissatisfactory performance appraisal.

Question 55

Which type of job interview might be used after a background question reveals the applicant had spent three years working in Africa to convince parents to allow their children to take polio vaccine?

A)canned  
B)semistructured  
C)tangential  
D)creative

Question 56

What is another term for aptitude tests?

A)specific ability tests  
B)cognitive ability tests  
C)personality tests  
D)work sample tests

Question 57

What is the final step in the training process?

A)plan the next training session  
B)conduct the training  
C)evaluate the training  
D)pay for the training

Question 58

Which of the following is a direct (rather than an indirect)measure of job applicants' capabilities to do the job?

A)creativity tests  
B)cognitive ability tests  
C)personality tests  
D)work sample tests

Question 59

What is the primary advantage of the structured interview?

A)the amount of background information it reveals  
B)its ability to substitute for biodata  
C)all applicants are asked the same questions  
D)its validity

Question 60

Which of the following is a disadvantage associated with Internet training?

A)its increased popularity  
B)an increase in employee stress  
C)a decrease in workplace productivity  
D)the cost of equipment and technology

Question 61

Following a challenging couple of years,many people who were employed in the oil and gas sector in Canada are leaving the sector to start new businesses and try new opportunities. This is likely to lead to staff shortages in the coming years. What does the departure of the current oil and gas workers exemplify?

A)de-employment  
B)dysfunctional turnover  
C)reactive turnover  
D)regressive turnover

Question 62

What can be done to provide a positive aspect to downsizing?

A)split the organization's common stock  
B)alert the remaining employees of the reality that they may lose their jobs soon as well  
C)create an outplacement program to help the affected employees find alternative work  
D)establish a tall organizational structure as quickly as possible

Question 63

After 27 years of working for a high-end autobody shop,Joe decided to retire. What is this an example of?

A)voluntary separation  
B)involuntary separation  
C)functional turnover  
D)dysfunctional turnover

Question 64

Vanessa sells the most for a personal care products distributor. Vanessa is leaving to joining a more established company that offers a wider range of products. What is this an example of?

A)de-employment  
B)dysfunctional turnover  
C)reactive turnover  
D)regressive turnover

Question 65

What is an attractive aspect of 360-degree feedback?

A)360-degree feedback is most effective when used to train performance raters. 
B)360-degree feedback provides feedback from peer workers only. 
C)With the 360-degree feedback approach,feedback comes from four sources. 
D)Employees do not provide feedback about their own efforts in the 360-degree feedback approach.

Question 66

What should managers do to minimize the problems inherent in firing employees?

A)Before firing employees,managers should give them a chance to improve. 
B)Managers should keep moving an unproductive employee to different positions until they become productive. 
C)Managers should never fire employees in private. 
D)While written records are not necessary,managers should verbally report the reason for the firing to the human resource department.

Question 67

Sharron Grant-Burton was a marketing director for Covenant Care,an owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors,Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later,Grant-Burton was fired and told she had been terminated for several unspecified reasons,including her comments about bonuses. What is this an example of?

A)de-employment  
B)wrongful discharge  
C)reactive termination  
D)regressive turnover

Question 68

Which practice is recommended to managers to improve traditional performance appraisal feedback sessions?

A)combining developmental feedback and administrative feedback  
B)strengthening the grading aspect of performance appraisals  
C)basing performance appraisal feedback sessions on self-appraisals  
D)using outsourcing

Question 69

One reason items manufactured in Southeast Asia can be imported into Canada so cheaply is that workers are paid a small amount of money for each item produced. Which type of pay plan do manufacturers operating in Southeast Asia use?

A)real-time pay  
B)compressed pay  
C)piecework  
D)batch processing

Question 70

Raymond was given several opportunities to improve his level of work before he was let go by the company. What is this an example of?

A)voluntary separation  
B)involuntary separation  
C)functional turnover  
D)dysfunctional turnover

Question 71

What term refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work?

A)wages  
B)value-added dimension  
C)compensation  
D)salaries

Question 72

A company that listens to customer complaints and surveys employees and managers is performing which step in the training process?

A)work sample tests  
B)needs assessment  
C)selecting training methods  
D)evaluating training

Question 73

Which of the following is an example of a pay variability decision used to motivate employee performance?

A)salary  
B)hierarchical pay  
C)wage  
D)stock options

Question 74

A company conducts a series of simulations and hires trained observers to evaluate applicants to help determine the best candidate for a managerial position. What is this an example of?

A)on-the-job evaluations  
B)biodata evaluations  
C)assessment centres  
D)performance centre services

Question 75

Which of the following provides employment counselling services for employees faced with downsizing?

A)outplacement services  
B)reassessment services  
C)employee outsourcing  
D)employee restructuring

Question 76

Which of the following determines the worth of each job by establishing the market value of the knowledge,skills,and requirements needed to perform it?

A)work performance scales  
B)job evaluations  
C)job analyses  
D)pay variability charts

Question 77

What does the acronym ESOP stand for?

A)equitable stock option plan  
B)employee stock ownership plan  
C)employee salary option plan  
D)equity in salary organizational plan

Question 78

Which of the following is an example of an objective performance evaluation?

A)performance analyses  
B)behavioural observation scales  
C)cognitive ability scales  
D)output measures

Question 79

Which type of error did the manager commit when she rated all of her subordinates as above-average in all performance areas?

A)central tendency error  
B)validity error  
C)leniency error  
D)halo error

Question 80

In which performance appraisal process is feedback obtained from the boss,subordinates,peers and coworkers,and the employees themselves?

A)360-degree feedback  
B)performance appraisal iteration  
C)reciprocal appraisal  
D)grapevine appraisal