Deck 11: Managing Human Resource Systems

Question 1

The first selection devices that most job applicants encounter when they seek a job are application forms and résumés. 

Answer 1

  True

Question 2

Like other major human resource decisions,employee termination decisions should be made on the basis of job-related factors.

Answer 2

  True

Question 3

When managers give administrative feedback,they are acting as coaches.

Answer 3

  False

Question 4

From a legal perspective,the two kinds of sexual harassment are: 

A) ​quid pro quo and hostile work environment. 
B) ​intentional discrimination and dominant minority. 
C) ​adverse impact and disparate treatment. 
D) ​affirmative action and opportunistic behavior.

Question 5

Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.

Question 6

Laws and regulations governing safety standards regulate the interaction between management and labor unions.

Question 7

Which of the following acts provides for jury trials and punitive damages for employment discrimination on the basis of race,color,religion,gender,or national origin? 

A) ​Civil Rights Act of 1991 
B) ​Title VII of the Civil Rights Act of 1964 
C) ​Equal Pay Act of 1963 
D) ​Age Discrimination in Employment Act of 1967

Question 8

Employment references include the names of previous employers or coworkers of an applicant.

Question 9

Job evaluation determines the worth of each job by determining the market value of the knowledge,skills,and requirements needed to perform it.

Question 10

Which of the following is an example of adverse impact,a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices? 

A) ​A company's hiring policies dictated that only 10% of the employees in the company can be women. 
B) ​The women in a company were given responsibilities equal to that of men but were paid lesser salaries than men. 
C) ​Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were blacks. 
D) ​The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview.

Question 11

In the context of job performance,customer complaints are an objective performance measure.

Question 12

Employment reference is a recruitment method wherein employees of a company recommend qualified friends,relatives,or colleagues for a job vacancy in the company.

Question 13

Darlene Jespersen used to work in a sports bar.Despite being nominated by her manager for a promotion for her outstanding performance,the nomination was rejected,and a male coworker was awarded the promotion.Subsequently,Darlene's manager informed her that she was not promoted because the post requires working extra hours,and the management considered that to be a difficult task for a female employee.This is an example of _____.

A) ​disparate treatment 
B) ​adverse impact 
C) ​affirmative action 
D) ​minority dominance

Question 14

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used in determining whether companies have engaged in discriminatory hiring and promotion practices? 

A) ​Equal rights 
B) ​Disparate treatment 
C) ​Unbiased recruitment 
D) ​Opportunistic behavior

Question 15

Which of the following statements is true of the Occupational Safety and Health Act (OSHA)? 

A) ​It permits workers to take up to twelve weeks of unpaid leave for pregnancy and/or birth of a new child, adoption or foster care of a new child, illness of an immediate family member, or personal medical leave. 
B) ​It guarantees employees the right to form and join unions of their own choosing 
C) ​It requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm. 
D) ​It prohibits discrimination on the basis of physical or mental disabilities.

Question 16

It is unlawful to hire private investigators to conduct background checks on employees.

Question 17

Application forms commonly ask applicants for non-job-related information.

Question 18

Immediate and voluntary retirement of an employee is called phased retirement.

Question 19

Adverse impact occurs when members of a particular race,sex,or ethnic group are intentionally harmed or disadvantaged because they are hired,promoted,or trained at substantially higher rates than others.

Question 20

Wrongful discharge is the loss of poor-performing employees who choose to leave an organization.

Question 21

Camila is a new employee at Dario Enterprises and is undergoing training.A senior employee from her team is assigned to mentor Camila.Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor.Which of the following training methods has Dario Enterprises adopted to train Camila? 

A) ​Planned readings 
B) ​Role-playing 
C) ​On-the-job training 
D) ​Vestibule training

Question 22

The recruitment head at Auburn Inc.circulated an email to all the employees requesting them to share profiles of suitable candidates.Pamela forwarded one of her friends' resume to the recruitment head as she felt that her friend's expertise would suit the job description.Which of the following methods of recruitment has Auburn Inc.adopted in this scenario? 

A) ​Advertising 
B) ​Walk-in 
C) ​Job posting 
D) ​Employee referral

Question 23

Which of the following is a purpose of performance appraisals? 

A) ​Increasing the number of resources 
B) ​Evaluating human resource programs 
C) ​Providing learning opportunities to employees 
D) ​Promoting interaction among employees

Question 24

Which of the following is an advantage of internal recruiting? 

A) ​It reduces recruitment start-up time and costs. 
B) ​It offers employees flexibility in performing their jobs. 
C) ​It restricts social loading and groupthink. 
D) ​It offers a wider choice of candidates compared to external recruiting.

Question 25

Which of the following is a difference between structured interviews and unstructured interviews? 

A) ​In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want. 
B) ​In structured interviews, interviewers tend to ask applicants personal questions; whereas, in unstructured interviews, interviewers ask only for important, job-related information.  
C) ​In structured interviews, interviewers often disagree about which questions should be asked; whereas, in unstructured interviews, interviewers strongly agree that the same questions must be asked to all applicants. 
D) ​In structured interviews, employers are unable to compare applicants; whereas, in unstructured interviews, employers are able to compare applicants since all applicants are asked the same questions.

Question 26

Which of the following is an advantage of a structured interview? 

A) ​It allows an interviewer to ask any question, including non-job-related questions. 
B) ​It does not require the preparation of questions before the interview takes place. 
C) ​It facilitates comparison between applicants since all applicants are asked the same questions. 
D) ​It allows an interviewer to probe into missing information uncovered during the unstructured portion of the interview.

Question 27

In the context of recruiting,which of the following kinds of information can be gathered by job analysis? 

A) ​The knowledge, skills, and abilities needed to perform work 
B) ​Personal characteristics of the existing employees 
C) ​Confidential data of a client 
D) ​The list of shareholders involved in a particular project

Question 28

Which of the following is true of internal recruiting? 

A) ​It involves organizing career conferences and job fairs. 
B) ​It includes employee referrals and walk-ins.  
C) ​It increases recruitment start-up time and costs. 
D) ​It improves employee commitment and morale.

Question 29

Fatimah has been hired for the post of secretary at Mauve Corp.The company conducts a routine background check based on information provided by Fatimah.Unfortunately,her previous employer declines to provide meaningful references or her job history.However,Mauve Corp.ignores this lack of data and assumes that she is a credible employee.Mauve is at the risk of being sued under _____ lawsuit.

A) ​disparate treatment 
B) ​defamation 
C) ​negligent hiring 
D) ​adverse impact

Question 30

Which of the following is an external recruitment method? 

A) ​Promotion 
B) ​Job posting 
C) ​Transfer 
D) ​Walk-in

Question 31

Which of the following is a difference between a quid pro quo case and a case of hostile work environment case? 

A) ​A quid pro quo case deals with the sexual harassment of male employees, whereas a case of hostile work environment deals with the sexual harassment of female employees. 
B) ​A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury. 
C) ​A quid pro quo case relates to intentional discrimination, whereas a case of hostile work environment relates to unintentional discrimination. 
D) ​In a quid pro quo case, an individual submits to sexual harassment, whereas in a hostile work environment case, an individual resists sexual harassment.

Question 32

Which of the following is a subjective performance measure? 

A) ​Customer complaints 
B) ​Sales 
C) ​Rejection rates 
D) ​Graphic rating scales

Question 33

A female worker is working late hours at her office.Her manager approaches her on the pretext of inquiring about work updates.He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body.The female worker reacts furiously and tells the manager that she would take this issue to the human resources department.The manager feels intimidated and threatens her that if she files any complaints,her appraisal will be affected.This case is an example of _____.

A) ​hostile work environment 
B) ​disparate treatment 
C) ​adverse impact 
D) ​quid pro quo sexual harassment

Question 34

Which of the following is true of developmental feedback? 

A) ​It is designed to improve future performance. 
B) ​It is a reward for past performance. 
C) ​It is also known as administrative feedback.  
D) ​It only judges the achievement of results.

Question 35

Job specifications are: 

A) ​procedures for advertising job openings within a company to existing employees. 
B) ​written descriptions of the basic responsibilities required of an employee holding a particular jo B. 
C) ​planned sequences of jobs through which employees may advance within an organization. 
D) ​written summaries of the qualifications needed to successfully perform a particular jo B.

Question 36

Zenzar Corp.is a software firm that plans to hire technical writers for its new project.The job requires candidates with good technical writing skills.Which of the following tests would be appropriate to test this ability of candidates? 

A) ​Psychometric test 
B) ​Specific ability test 
C) ​Cognitive ability test 
D) ​Minnesota clerical test

Question 37

Jennifer applied for the job of a waitress at Sam's Coffee shop.During the recruitment,the recruiter asked her to make five different types of beverages and wait the tables for an hour.In this scenario,the recruiter conducted a _____.

A) ​psychometric test 
B) ​specific ability test 
C) ​cognitive ability test 
D) ​work sample test

Question 38

Which of the following best defines validation? 

A) ​It is the process of developing a pool of qualified job applicants from people who already work in a company. 
B) ​It is the process of assessing how well employees are doing their jobs. 
C) ​It is the process of determining how well a selection test or procedure predicts future job performance. 
D) ​It is the process of identifying and prioritizing the learning needs of employees.

Question 39

Which of the following defines job posting? 

A) ​It is a planned sequence of jobs through which employees may advance within an organization. 
B) ​It is a procedure for advertising job openings within a company to existing employees. 
C) ​It is a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular jo B. 
D) ​It is a purposeful, systematic process for collecting information on the important work-related aspects of a jo B.

Question 40

Due to an increase in the amount of employee turnover in a company,the company decided to be very thorough in gathering accurate information about the job applicants.It decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history.This scenario illustrates that the company should conduct a _____.

A) ​performance appraisal 
B) ​feedback session 
C) ​needs assessment 
D) ​background check

Question 41

Which of the following statements is true of employee turnover? 

A) ​The top management of a company prefers dysfunctional turnover to functional turnover. 
B) ​One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance. 
C) ​Functional turnover is the loss of high-performing employees who voluntarily choose to leave a company. 
D) ​Dysfunctional turnover gives an organization a chance to replace poor performers with better workers.

Question 42

_________ means providing opportunities for employees to develop the job-specific skills,experience,and knowledge they need to do their jobs or improve their performance.
A.Appraisal
B.Training
C.Recruiting
D.Referral

Question 43

_________ is the planned elimination of jobs in a company.
A.Retirement
B.Compensation
C.Validation
D.Downsizing

Question 44

In the process of performance appraisal,_________ error occurs when assessors rate all workers as average or in the middle of the scale.

Question 45

Capital Chemicals Corp.recently faced a legal hassle following which many process operators resigned voluntarily.The company fell short of efficient and experienced process operators and struggled to cope with the situation.Which of the following kinds of turnover does this scenario exemplify? 

A) ​Dysfunctional turnover 
B) ​Reactive turnover 
C) ​Regressive turnover 
D) ​Functional turnover

Question 46

A _________ helps companies meet the legal requirement that their human resource decisions be job relate
D.
A.job evaluation
B.job description
C.job appraisal
D.job posting

Question 47

It is a violation to ask a female applicant for her _________ in an application form.
A.maiden name
B.educational qualification
C.work experience
D.career objective

Question 48

A(n)_________ is an exception in employment law that permits sex,age,religion,and the like to be used when making employment decisions,but only if they are "reasonably necessary to the normal operation of that particular business." 

Question 49

The top management of a company decided to lay off about twenty percent of its employees to cope with the financial loss the company incurred over the year.This scenario is an example of _________.
A.a performance appraisal
B.an involuntary separation
C.adverse impact
D.disparate treatment

Question 50

_________ measure the extent to which applicants have abilities in perceptual speed,verbal comprehension,numerical aptitude,general reasoning,and spatial aptitude.
A.Specific ability tests
B.Performance tests
C.Work sample tests
D.Cognitive ability tests

Question 51

Companies use early retirement incentive programs (ERIPs)to:​ 

A) ​increase the number of experienced employees. 
B) ​create job opportunities for people inside the company.  
C) ​add new job positions after employees retire. 
D) ​replace less-experienced employees with retirees. 

Question 52

A _________ is a planned sequence of jobs through which employees may advance within an organization.
A.job design
B.role map
C.career path
D.job posting

Question 53

_________is the process of developing a pool of qualified job applicants from outside the company.

Question 54

Flagon Inc.,a bottle manufacturing company,pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day.Which of the following compensation systems has Flagon adopted? 

A) ​Stock options 
B) ​Profit sharing 
C) ​Commission 
D) ​Piecework

Question 55

Which of the following is a reason for downsizing?  

A) ​Insourcing 
B) ​Cost cutting  
C) ​Previous nonaggressive hiring  
D) ​Increasing market share 

Question 56

_________ is a purposeful,systematic process for collecting information on the important work-related aspects of a jo
B.
A.Job validation
B.Job rotation
C.Job enrichment
D.Job analysis

Question 57

_________ is intentional discrimination that occurs when people,despite being qualified,are intentionally not given the same hiring,promotion,or membership opportunities as other employees because of their race,color,age,sex,ethnic group,national origin,or religious beliefs.

Question 58

_________ laws guarantee employees the right to form and join unions of their own choosing.

Question 59

_________ is the process of developing a pool of qualified job applicants.