Deck 16: Control

Question 1

When the control process is described as cybernetic,it means that: 

A) ​constant attention to the feedback loop is required to keep a company's activity on course. 
B) ​the behaviors and actions of workers in online work communities are regulated. 
C) ​the control process is used for gathering information about performance deficiencies before they occur. 
D) ​the control process encourages managers to look beyond financial standards for performance measurement.

Answer 1

  A

Question 2

Jose is a school teacher.If his students score less than 50 percent on their class tests,he assigns them extra homework.Jose is using _____.

A) ​feedback control 
B) ​feedforward control 
C) ​concurrent control 
D) ​reactive control

Answer 2

  A

Question 3

Only manufacturing firms have waste disposal problems.

Answer 3

  False

Question 4

Which of the following statements about control is true? 

A) ​Preventive measures are a form of control. 
B) ​Corrective actions are not part of the control process. 
C) ​The control process begins when work procedures conform to established standards. 
D) ​Control is the process of measuring employee performance using scientific performance scales.

Question 5

The final step in setting standards by benchmarking is to _____.

A) ​determine what to benchmark 
B) ​identify the companies against which to benchmark one's standards 
C) ​collect data to determine other companies' performance standards 
D) ​determine the effects of benchmarking on the company's performance

Question 6

When setting standards by benchmarking,the first step is to determine _____.

A) ​when to benchmark 
B) ​what to benchmark 
C) ​how to benchmark 
D) ​which companies to benchmark

Question 7

Economic value added (EVA)is the same thing as profits.

Question 8

Customers who have left are much more likely than current customers to tell one what he or she is doing wrong.

Question 9

Waste prevention and reduction is the lowest level of waste minimization.

Question 10

Customer defections have a great effect on profits.

Question 11

Leaders and managers also contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Question 12

_____ is a mechanism for gathering information about performance deficiencies after they occur.

A) ​Feedforward control 
B) ​Concurrent control 
C) ​Feedback control 
D) ​Adaptive control

Question 13

Standards can be determined by listening to customers' comments and complaints.

Question 14

Which of the following statements is true of standards? 

A) ​A standard may have to be changed if it does not help in achieving company goals. 
B) ​A company's standard must always be the same as its competitors'. 
C) ​A standard should not align with employees' actual performance. 
D) ​A standard should always enhance the productivity of a firm's employees.

Question 15

Baked Delights,a startup bakery,recently collected data on the quality and pricing of the products of Sweet Tooth,the largest and most popular bakery in the region,to help set up its own business standards.This is an example of _____.

A) ​business regulation 
B) ​suboptimization 
C) ​benchmarking 
D) ​profiling

Question 16

Once a company compares its actual performance to performance standards,the next step that it should take in the control process is to: 

A) ​set goals. 
B) ​identify deviations. 
C) ​benchmark. 
D) ​ensure suboptimization.

Question 17

_____ is the process of determining how well other companies perform business functions or tasks.

A) ​Benchmarking 
B) ​Profiling 
C) ​Organizing 
D) ​Operant conditioning

Question 18

Economic value added (EVA)does not specify what should or should not be done to improve performance.

Question 19

Output control measures what managers and workers do.

Question 20

The basic assumption of behavior control is that if one does the right things every day,then those things should lead to goal achievement.

Question 21

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.

A) ​Suboptimization 
B) ​Process gain 
C) ​Organizational balance 
D) ​Optimization

Question 22

_____ is defined as the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

A) ​Objective control 
B) ​Concertive control 
C) ​Bureaucratic control 
D) ​Normative control

Question 23

_____ is a mechanism for gathering information about performance deficiencies before they occur.

A) ​Adaptive control 
B) ​Concurrent control 
C) ​Feedback control 
D) ​Feedforward control

Question 24

Identify a true statement about a self-control system.

A) ​It allows everyone to do whatever he or she wants. 
B) ​It does not result in anarchy. 
C) ​It does not restrict workers with boundaries. 
D) ​It allows managers to monitor workers easily.

Question 25

Which of the following is an advantage of the balanced scorecard? 

A) ​It reduces the need for innovation and learning. 
B) ​It eliminates the problem of regulation costs. 
C) ​It minimizes the chances of suboptimization. 
D) ​It helps managers focus solely on financial measures.

Question 26

The second phase in the development of concertive control involves: 

A) ​the formalization of objective rules to guide and control behavior. 
B) ​the validation of procedures that allow group members to self-manage. 
C) ​the ousting of group members who are deemed to be unfit for the group. 
D) ​the evaluation of a group's performance to determine its continuance or discontinuance.

Question 27

A local plumbing company installed global positioning satellite (GPS)tracking devices in all its trucks to make sure employees were going on service calls and not running personal errands.This is an example of _____.

A) ​normative control 
B) ​adaptive control 
C) ​concertive control 
D) ​objective control

Question 28

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day,they are free to come up with their own schedules and work styles to achieve their daily goal.Zeal Publishing appears to follow a _____ system.

A) ​self-control 
B) ​concertive control 
C) ​behavior control 
D) ​normative control

Question 29

Gigi,the owner of Café Mantra,gives small rewards-free movie tickets-to employees who regularly come to work on time and complete tasks assigned to them.Employees who break rules or deviate from company policy,however,often get a cut in their performance-linked incentives.Gigi appears to be using _____ with her employees.

A) ​adaptive control 
B) ​normative control 
C) ​concertive control 
D) ​bureaucratic control

Question 30

_____ are the costs associated with implementing or maintaining control.

A) ​Value costs 
B) ​Conversion costs 
C) ​Sunk costs 
D) ​Regulation costs

Question 31

Which of the following statements is true of bureaucratically controlled companies? 

A) ​They place little emphasis on policies and procedures. 
B) ​They are highly resistant to change. 
C) ​They are highly responsive to their customers' needs. 
D) ​They rely on group norms rather than formalized rules and regulations.

Question 32

Which of the following is a strategy for waste prevention and reduction? 

A) ​Good housekeeping 
B) ​Suboptimization 
C) ​Reduced production 
D) ​Workforce reduction

Question 33

To determine whether a control process is worthwhile,a company must consider its _____.

A) ​dynamic costs 
B) ​feasibility costs 
C) ​regulation costs 
D) ​operational costs

Question 34

_____ is defined as the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies,rules,and procedures.

A) ​Normative control 
B) ​Bureaucratic control 
C) ​Concertive control 
D) ​Objective control

Question 35

Which of the following statements about feedforward control is true? 

A) ​It is also known as concurrent control. 
B) ​It is a mechanism for gathering information about performance deficiencies after they occur. 
C) ​It represents the extent to which it is possible to implement each step in the control process. 
D) ​It provides information about performance deficiencies by monitoring inputs rather than outputs.

Question 36

Concertive controls are based on: 

A) ​a company's corporate culture. 
B) ​the code of ethics of a company. 
C) ​a company's widely shared values and beliefs. 
D) ​beliefs that are shaped and negotiated by work groups.

Question 37

The CEO of Fox Mart wants to know what his company's financial position looked like on the 31st of December of the previous year.The financial report he should look at is the _____.

A) ​cash flow analysis 
B) ​financial ratio 
C) ​balance sheet 
D) ​annual budget

Question 38

_____ is defined as the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

A) ​Bureaucratic control 
B) ​Objective control 
C) ​Normative control 
D) ​Concertive control

Question 39

A disadvantage of feedback is that: 

A) ​it is too general to apply to most situations. 
B) ​most people are too sensitive to receive feedback. 
C) ​it always comes after the fact. 
D) ​it makes the control process inefficient.

Question 40

Lydia owns a fashion store for women where the focus is on providing quality customer service.The staff is trained to treat customers with utmost care and provide them with reliable fashion advice.Lydia carefully chooses her staff and appoints people who are attentive,friendly,and have a sense of good fashion.Lydia's store uses _____.

A) ​concertive control 
B) ​adaptive control 
C) ​bureaucratic control 
D) ​normative control

Question 41

_________ are calculations typically used to track a business's liquidity,efficiency,and profitability over time compared to other businesses in its industry.

Question 42

_________ is defined as the process of identifying outstanding practices,processes,and standards in other companies and adapting them to one's company.
A.Branding
B.Regulating
C.Profiling
D.Benchmarking

Question 43

_________ is defined as the regulation of workers' behavior and decisions through work group values and beliefs.
A.Bureaucratic control
B.Objective control
C.Output control
D.Concertive control

Question 44

_________ are defined as a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
A.Standards
B.Observations
C.Values
D.Deviations

Question 45

_________ occurs when behavior and work procedures do not conform to standards.

Question 46

An accounting statement that shows what has happened to an organization's income,expenses,and net profit over a period of time is called a(n)_________.

Question 47

The _________ part of the balanced scorecard consists of the processes,decisions,and actions that managers and workers make within an organization.
A.financial perspective
B.customer perspective
C.internal perspective
D.learning perspective

Question 48

_________ is the extent to which it is possible to implement each step in the control process.

Question 49

_________ is a type of analysis that predicts how changes in a business will affect its ability to take in more money than it pays out.

Question 50

_________ is a regulatory process of establishing standards to achieve organizational goals,comparing actual performance to the standards,and taking corrective action when necessary to restore performance to those standards.
A.Organization
B.Coordination
C.Control
D.Planning