Deck 3: Organizational Environments and Cultures

Question 1

Organizational heroes are organizational people admired for their qualities and achievements within an organization.

Answer 1

  True

Question 2

Many people in Rhenasia are spending less as there are only few good-paying jobs in the country.Many businesses in the country are adversely affected as the purchasing power of consumers has drastically reduced.The environmental characteristic that is affecting businesses in Rhenasia is associated with the _____.

A) ​technological changes in the country 
B) ​politics of the country 
C) ​economy of the country 
D) ​media in the country

Answer 2

  C

Question 3

Supplier dependence is the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products.

Answer 3

  False

Question 4

Under the Family and Medical Leave Act,employees who have been on the job one year are guaranteed twelve weeks of unpaid leave per year to tend to a newly adopted child.

Question 5

Opportunistic behavior focuses on establishing a mutually beneficial,long-term relationship between buyers and suppliers.

Question 6

Which of the following statements is true of business confidence indices? 

A) ​They show how sure actual managers are about future business growth. 
B) ​They indicate how businesses have been performing over the previous year. 
C) ​They show how confident customers are about companies they do business with. 
D) ​They indicate general economic statistics over the previous year.

Question 7

Citrine Inc.is a manufacturer of electrical home appliances.The company is facing a serious shortage of copper scrap that is used in its manufacturing process.Hence,the manufacturing process has come to a halt.Which of the following characteristics of the external environment is illustrated in this scenario? 

A) ​Punctuated equilibrium 
B) ​Environmental inertia 
C) ​Resource scarcity 
D) ​Buyer dependence

Question 8

Instead of taking a smoke break every two hours,employees at a local company were asked to take an extra 30 minutes for lunch.This is an example of behavioral substitution.

Question 9

Which of the following is a component of the general environment of an organization? 

A) ​Political/legal trends 
B) ​Customers 
C) ​Industry regulations 
D) ​Suppliers

Question 10

Sociocultural changes in behavior affect the demand for a business's products and services.

Question 11

Under the 1991 Civil Rights Act,if an employee is sexually harassed by anyone at work,the harasser-not the company-is liable for damages,attorneys' fees,and back pay.

Question 12

Which of the following is a sociocultural component in the general environment of a fast food chain? 

A) ​Low attrition rate of workers employed in the fast food chain 
B) ​Increase in the number of similar fast food chains 
C) ​Increasing popularity of weight management programs 
D) ​Shortage of spice suppliers

Question 13

Identify a component of the general environment of an organization.

A) ​Suppliers 
B) ​Competitors 
C) ​Technology 
D) ​Industry regulation

Question 14

Companies with strong cultures tend to perform well when they need to adapt to dramatic changes in their external environments.

Question 15

In general,in a growing economy,more people are working and wages are growing,and therefore consumers have relatively more money to spend.

Question 16

Which of the following statements is true of environmental uncertainty? 

A) ​It is highest when resource scarcity is low. 
B) ​It is highest when environmental change is extensive. 
C) ​It is highest when environmental complexity is low. 
D) ​It is highest when the external environment is simple.

Question 17

An automobile manufacturing company has developed an electric car that uses sunlight to charge itself during movement.This new invention is a development in the _____ component of the general environment of the company.

A) ​technological 
B) ​sociocultural 
C) ​legal 
D) ​economic

Question 18

Environmental complexity refers to the extent to which managers can understand or predict which environmental changes and trends will affect their businesses.

Question 19

Managers feel confident that they can understand,predict,and react to the external forces affecting their businesses when: 

A) ​resource scarcity is low. 
B) ​environmental change is extensive. 
C) ​the industry is not at an equilibrium state. 
D) ​environmental complexity is high.

Question 20

Identify a true statement about environmental uncertainty.

A) ​It is most likely to be high when there is technological stability in the industry. 
B) ​It is most likely to be high when the industry is at an equilibrium state. 
C) ​It is most likely to be low when environmental complexity is at a low level. 
D) ​It is most likely to be low when environmental change is extensive.

Question 21

Which of the following is a sociocultural component in the general environment of a book publisher that can indirectly influence how it does business? 

A) ​An increase in the number of competitors 
B) ​The number of book distributors in a particular location 
C) ​A trend toward less leisure time 
D) ​An advocacy group supporting free books for children

Question 22

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries,businesses,and professions.

A) ​Supplier groups 
B) ​Advocacy groups 
C) ​Competitor groups 
D) ​Employee groups

Question 23

Organizational members use_____ to make sense of organizational events and changes and to emphasize culturally consistent assumptions,decisions,and actions.

A) ​cultural maps 
B) ​organizational hierarchies 
C) ​organizational stories 
D) ​business confidence indices

Question 24

Which of the following is the least aggressive tactic used by advocacy groups? 

A) ​Public communications 
B) ​Media advocacy 
C) ​Cognitive mapping 
D) ​Class action lawsuits

Question 25

_____ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture that a company wants to create. 

A) ​Behavioral substitution  
B) ​Behavioral deskilling 
C) ​Behavioral opportunism 
D) ​Behavioral addition

Question 26

_____ is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product.

A) ​Buyer dependence 
B) ​Internal dependence 
C) ​Regulator dependence 
D) ​Supplier dependence

Question 27

A court ruling against the wrongful dismissal of employees is a development in the _____ component of the general environment.

A) ​technological 
B) ​sociocultural 
C) ​economic/demographic 
D) ​political/legal

Question 28

While setting up his new office,an attorney ordered thick,frieze carpets for the floor.However,the building inspector had him remove the expensive carpeting.The building inspector stated that according to federal regulations,the office must be wheelchair accessible as it is a public area.He further explained that since wheelchairs do not maneuver well in thick,frieze carpeting,the carpets had to be removed and be replaced with smooth-textured carpets that do not restrict wheelchair maneuverability.This scenario illustrates how a company is influenced by the _____ component of its specific environment.

A) ​sociocultural 
B) ​economic/demographic 
C) ​technological 
D) ​industry regulation

Question 29

_____ refers to a transaction in which one party in the relationship benefits at the expense of the other.

A) ​Transactional behavior 
B) ​Opportunistic behavior 
C) ​Altruistic behavior 
D) ​Relational behavior

Question 30

An _____ refers to the values,beliefs,and attitudes shared by organizational members.

A) ​organizational hierarchy 
B) ​organizational innovation 
C) ​organizational culture 
D) ​organizational structure

Question 31

A primary source of organizational culture is _____.

A) ​the company founder 
B) ​the board of directors 
C) ​a new employee 
D) ​a new customer

Question 32

A _____ approach typically involves framing issues as public issues; exposing questionable,exploitative,or unethical practices; and creating controversy that is likely to receive extensive news coverage.

A) ​petition 
B) ​cognitive mapping 
C) ​product boycott 
D) ​media advocacy

Question 33

Which of the following is a component of the specific environment of an organization? 

A) ​Knowledge 
B) ​Politics 
C) ​Technological changes 
D) ​Customers

Question 34

Opulent Inc.,a furniture design company based in Winona,designs a wide range of office and household furniture.Umber Corp.has recently started offering custom-made furniture in the same city.The managers at Opulent are conducting a research to find out the strengths and weaknesses of Umber.The managers are also trying to figure out the strategies used by Umber.Which of the following is a component of the specific environment that is illustrated in the scenario? 

A) ​Divesting 
B) ​Deskilling 
C) ​Proactive monitoring 
D) ​Competitive analysis

Question 35

The employees at Titanium Inc.have the freedom to plan their own schedules and are empowered to make decisions.They also believe in sharing common goals.The managers have high levels of trust in their employees and foster team work.These beliefs and attitudes constitute Titanium's _____.

A) ​opportunistic behavior 
B) ​industry regulation 
C) ​general environment 
D) ​organizational culture

Question 36

The managers at Alpha Corp.are closely observing trends in the industry.They are trying to identify the factors that might have a significant influence on Alpha's business operations.Which of the following concepts is illustrated in the scenario? 

A) ​Punctuated equilibrium 
B) ​Opportunistic behavior 
C) ​Environmental scanning 
D) ​Cognitive mapping

Question 37

Zimway Inc.is a small-scale manufacturer of linen.Couture Corp.,a big apparel brand,buys linen from Zimway in large quantities.Zimway,otherwise,has very few clients,and most of them buy linen occasionally and in minimal quantities.Therefore,business ties with Couture is crucial for Zimway's survival and success.In the context of the specific environment,which of the following concepts is illustrated in the scenario? 

A) ​Buyer dependence 
B) ​Supplier dependence 
C) ​Idealistic behavior 
D) ​Opportunistic behavior

Question 38

Which of the following is an advocacy group tactic that involves persuading consumers not to purchase a company's merchandise or service? 

A) ​Deskilling 
B) ​Company divestment 
C) ​Media advocacy 
D) ​Product boycott

Question 39

Which of the following is a political/legal trend in the general environment of a hospital? 

A) ​Scarcity of medical equipment suppliers 
B) ​Recruitment of highly skilled nurses 
C) ​Regulations concerning the disposal of biological wastes 
D) ​Low attrition rate of the medical staff

Question 40

Redd Publications Inc.has been buying ink cartridges and printing papers from Haven Corp.for several years.Both companies make an effort to keep their transactions fair and transparent.This has helped them maintain mutually beneficial business ties.It can be said that Redd Publications and Haven exhibit _____ toward each other.

A) ​anti-competitive behavior 
B) ​opportunistic behavior 
C) ​relationship behavior 
D) ​compromising behavior

Question 41

Ecru In
C.is a company that provides dairy products and meat to a fast food chain.The fast food chain regularly buys these food items from Ecru.In this scenario,Ecru is a _________ of the fast food chain.
A.supplier
B.competitor
C.buyer
D.regulator

Question 42

_________ is the abundance or shortage of critical organizational resources in an organization's external environment.

Question 43

In the context of business,a(n)_________ is an environment with many environmental factors.

Question 44

_________ involves identifying and addressing customer needs,trends,and issues before they occur.
A.Demand analysis
B.Reactive monitoring​
C.Proactive monitoring
D.Business analytics

Question 45

The economy is a part of the _________ that influences organizations.
A.specific environment
B.general environment
C.niche environment
D.internal environment

Question 46

_________ are graphic depictions of how managers believe environmental factors relate to possible organizational actions.

Question 47

Herald Inc.has recently adopted the access card system to monitor employee movement within the company.This requires the employees to hold their identity cards against a RFID (radio-frequency identification)reader at each of the entry and exit doors for access.This process notes the time and date of entry and exit of a particular individual.The managers of the company have started enforcing the use of access cards among the employees.Which of the following concepts is illustrated in the scenario? 

A) ​Behavioral opportunism 
B) ​Behavioral deskilling 
C) ​Behavioral advocacy 
D) ​Behavioral substitution

Question 48

The _________ component of the specific environment of an organization consists of regulations and guidelines that govern the business practices and procedures of specific industries,businesses,and professions.

Question 49

The _________ stops companies from engaging in unfair labor practices.
A.Department of Labor
B.National Labor Relations Board
C.Equal Employment Opportunity Commission
D.Occupational Safety and Health Administration

Question 50

_________ are companies in the same industry that sell similar products or services to customers.

Question 51

_________ is the degree to which a supplier relies on a client because of the importance of that client to the supplier and the difficulty of finding other clients for its products.
A.Buyer dependence
B.Internal dependence
C.Resource dependence
D.Supplier dependence