Deck 1: Organizational Behavior and Opportunity

Question 1

Lucy, Daisy's manager, feels that Daisy is an exceptional performer at work because she desires accomplishment and has a high need for achievement.Which of the following perspectives is Lucy using to explain Daisy's behavior?​

A)​Internal perspective
B)External perspective​
C)Interactive perspective​
D)Cultural perspective​

Answer 1

A

Question 2

Total quality management is a total dedication to continuous improvement.​

Answer 2

True

Question 3

The internal perspective understands human behavior in terms of the:​

A)​work load of an individual.
B)past experiences of an individual.​
C)consequences and environmental forces.​
D)organization communication channels.​

Answer 3

B

Question 4

Nonprofit organizations are important to our collective well-being because they meet needs that other sectors do not address.​

Question 5

The manufacturing sector includes transportation, financial services, insurance, and retail sales.​

Question 6

In the context of interdisciplinary influences, _____ is the science of human behavior.​

A)​anthropology
B)sociology​
C)engineering​
D)psychology​

Question 7

Global competition is a leading force driving change at work.​

Question 8

Martha, Ben's manager, feels that Ben is an outstanding performer at work because the company pays him well.Which of the following perspectives is the manager using to explain Ben's behavior?​

A)​Internal perspective
B)External perspective​
C)Interactive perspective​
D)Cultural perspective​

Question 9

Total quality management is an employee-driven philosophy of management.​

Question 10

The internal or external perspectives offer:​

A)​change and challenge for people at work.
B)an organization its mission, purpose, or goal.​
C)the human resources of an organization.​
D)alternative explanations for human behavior.​

Question 11

Management is especially important to our understanding of organizational culture.​

Question 12

In the context of human behavior in organizations, change is:​

A)​the transformation or modification of an organization and/or its stakeholders.
B)the unofficial and less visible part of a system.​
C)the call to competition, contest, or battle.​
D)the official, legitimate, and most visible part of a system.​

Question 13

Skill development is facilitated by structured practice and feedback.​

Question 14

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.​

Question 15

The study of organizational behavior is only concerned with the psychosocial dynamics in organizations.​

Question 16

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:​

A)​the individual preferences for leadership style.
B)compliant and deviant behavior within social groups.​
C)the organizational culture and group dynamics.​
D)both the person and the environment.​

Question 17

Early research of individuals, groups, and organizations found that people become open and responsive in the midst of change.​

Question 18

​In the context of human behavior in organizations, _____ are favorable times or chances for progress and advancement.

A)​opportunities
B)challenges​
C)changes​
D)technologies​

Question 19

Which of the following best defines a challenge?​

A)​It is the mastery of abilities essential to successful functioning in organizations.
B)It is the unofficial and less visible part of a system.​
C)It is the transformation or modification of an organization and/or its stakeholders.​
D)It is the call to competition, contest, or battle.​

Question 20

Which of the following organizational variables affects human behavior at work?​

A)​Performance appraisal
B)Technology utilization​
C)Data interpretation​
D)Objective knowledge​

Question 21

_____ is the first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation, and coordination of various administrative and organizational systems.​

A)​Engineering
B)Sociology​
C)Management​
D)Anthropology​

Question 22

An insurance company is modifying its outsourcing strategies to keep both talent and information within the organization.Which of the following factors is influencing the company's outsourcing strategy?​

A)​Intergroup dynamics
B)Potential for data loss​
C)Increasing popularity of ergonomics​
D)Organizational hierarchy​

Question 23

In the context of interdisciplinary influences, _____ is the science of human learned behavior.​

A)​management
B)anthropology​
C)sociology​
D)psychology​

Question 24

Lindock Corp., an electronics manufacturer, emphasizes human productivity and efficiency through the application of organizational goal-setting programs and differential piece-rate systems.The management at Lindock Corp.is borrowing ideas from the discipline of _____.​

A)​psychology
B)anthropology​
C)sociology​
D)engineering​

Question 25

Which of the following is an informal element of an organization?​

A)​Goals and objectives
B)Job descriptions​
C)Perceptions​
D)Policies​

Question 26

_____ research has been used to examine the effects of efficient organizational cultures on organizational performance and the ways pathological personalities may lead to dysfunctional organizational cultures.​

A)​Psychological
B)Sociological​
C)Anthropological​
D)​Managerial

Question 27

Kantone Corp.is a producer of cars and motorcycles.Kantone Corp is part of the _____.​

A)​manufacturing sector
B)public sector​
C)service sector​
D)nonprofit sector​

Question 28

The specific setting within which organizational behavior is enacted is called the _____.​

A)​organizational structure
B)external environment​
C)organizational context​
D)formal organization​

Question 29

In the context of behavior in times of change, people become _____ in the midst of environmental change.​

A)​open and responsive
B)more productive​
C)dependent on others​
D)rigid and reactive​

Question 30

Which of the following statements is true of the service sector of the economy?​

A)​It includes the production of basic materials as well as the production of finished products.
B)It includes transportation, financial services, insurance, and retail sales.​
C)It provides essential infrastructure to all other sectors.​
D)It is important to collective well-being because it meets needs that are not addressed by other sectors.​

Question 31

In the context of organizations as open systems, _____ involves the systems of communication, authority and roles, and workflow.​

A)​task
B)technology​
C)structure​
D)machinery​

Question 32

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____.​

A)​functional elements
B)formal elements​
C)informal elements​
D)central elements​

Question 33

Which of the following is a formal element of an organization?​

A)​Values
B)Group norms​
C)Communication channels​
D)Perceptions and attitudes​

Question 34

In the context of interdisciplinary influences, _____ is the applied science of energy and matter.​

A)​psychology
B)engineering​
C)sociology​
D)medicine​

Question 35

Which of the following statements is true of quality improvement?​

A)​It can always be optimized.
B)It enhances the probability of organizational success.​
C)It leads to the stagnation of customer needs and expectations.​
D)It decreases customer responsiveness and resource effectiveness.​

Question 36

Federal regulators are part of an organization's:​

A)​formal structure.
B)labor market.​
C)external task environment.​
D)transformation technology.​

Question 37

_____ is a leading force driving change at work that has increased significantly during the past few decades, especially in industries such as banking, finance, and air transportation.​

A)​Global competition
B)Politics​
C)Employee attrition​
D)Process management​

Question 38

According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:​

A)​being apathetic to success.
B)not asking questions.​
C)having a positive attitude.​
D)having a non-responsive attitude.​

Question 39

_____ are elements of an informal organization.​

A)​Communication channels
B)Authority structures​
C)Beliefs and assumptions​
D)Policies and procedures​

Question 40

Which of the following disciplines has shifted to issues involved in occupational health and well-being?​

A)​Medicine
B)Psychology​
C)Sociology​
D)Engineering​

Question 41

A questioning, probing attitude is at the core of _____.​

A)job analysis​
B)organizational reality​
C)critical thinking​
D)personal interaction skills​

Question 42

_____ leads to competitive advantage through results acceleration and resource effectiveness.​

A)​High employee turnover
B)Quality improvement​
C)Objective knowledge​
D)Skill development​

Question 43

In any field of study, objective knowledge is developed through:​

A)​valuable experience.
B)intensive training.​
C)application of skills.​
D)basic and applied research.​

Question 44

Managing organizational behavior during changing times is challenging because of the:​

A)​emergence of small-scale industries.
B)increasing employment opportunities provided by organizations.​
C)decreasing diversity of organizational workforces.​
D)continuing demand for higher levels of moral behavior at work.​

Question 45

Which of the following statements is true of total quality?​

A)​It has direct effects on the behavior of employees at all levels in an organization.
B)It is the transformation or modification of an organization and/or its stakeholders.​
C)It encourages instructors and students of organizational behavior to think critically.​
D)It focuses on factors outside the person to understand behavior.​

Question 46

Briefly explain the forces driving change at work.​

Question 47

Define organizational behavior and name the organizational variables that affect human behavior at work.​

Question 48

Describe the activities involved in learning about organizational behavior.​

Question 49

Explain organizations as open systems.​

Question 50

Distinguish between informal and formal organizations.Which of these affects organizational behavior?​

Question 51

One of the advantages of structured, experiential learning is that:​

A)​it explains people's actions and behavior in terms of their histories and personal value systems.
B)a person can explore new behaviors and skills in a comparatively safe environment.
C)​it focuses on factors outside the person to understand behavior.
D)​the behavior of employees at all levels in an organization is affected.

Question 52

To ensure that skill development does occur and that the learning is self-correcting as it occurs, a student:​

A)​must rely primarily on the group process.
B)should not experiment with new ideas and information.​
C)must passively accept the direction of others with more knowledge.​
D)must accept responsibility for his or her own behavior, actions, and learning.​