Deck 13: Managing Diversity

Question 1

The sociocultural skills and attitude used by racial minorities as they move back and forth between the dominant culture and their own culture is known as biculturalism.

Answer 1

True

Question 2

Expatriates are employees who no longer act in the best interests of their home country.

Answer 2

False

Question 3

Creating a climate in which the potential advantage of diversity of organisational or group performance is maximised,while potential disadvantages are minimised,is known as inclusion.

Answer 3

False

Question 4

Employees in a monoculture may not be aware of their biases and the negative stereotypes they apply toward people who represent diverse groups.

Question 5

Prejudice,discrimination and stereotyping are biases that always result in negative outcomes.

Question 6

When a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets,they have established a diversity of perspective in the organisation.

Question 7

Affirmative action refers to government-mandated programs that focus on providing opportunities to women and members of minority groups who previously faced discrimination.

Question 8

The conceptual barrier that separates women and minority groups from top management positions is known as the glass ceiling.

Question 9

The tendency to view people who are different as being deficient is known as discrimination.

Question 10

All of the following represent basis for sexual harassment in the workplace: comments about clothing,personal behaviour,or a person's body; sexual or sex-based jokes; requesting sexual favours or repeatedly asking a person out; sexual innuendoes; telling rumours about a person's personal or sexual life; threatening a person.

Question 11

Training that is designed to educate employees about the importance of diversity,make people aware of their own biases,and teach them skills for communicating and working in a diverse workplace is known as diversity training.

Question 12

Ethnocentrism is the belief that groups and subcultures are inherently equal.

Question 13

The opt-out trend refers to the situation whereby women and minorities prefer resigning their positions than dealing with the inherent bias against them in the workplace.

Question 14

Hiring,training and valuing people with different human qualities,all who belong to various cultural groups is known as workforce diversity.

Question 15

National culture is our intangible nature,pervasive and very difficult to comprehend.

Question 16

The ability to interact effectively with people from different cultures is known as cultural competence.

Question 17

The belief that groups and subcultures are inherently equal is known as pluralism.

Question 18

Teams made up of members from diverse national,racial,ethnic and cultural backgrounds are known as cultural teams.

Question 19

'Better use of employee talent' and 'increased understanding of the marketplace' are both considered dividends of workplace diversity.

Question 20

Diversity awareness training is to help people learn how to communicate and work effectively in a diverse environment.

Question 21

When women are excluded from informal manager networks and don't get access to the type of general and line management experience that is required for moving to the top,they are said to have reached the __________.

A) top of their career
B) extent of their competency
C) point of affirmative action
D) glass ceiling
E) None of these choices.

Question 22

Multicultural teams are more difficult to manage because of the increased potential for miscommunication a misunderstanding.

Question 23

A culture that accepts only one way of doing things and one set of values and beliefs is known as a(n)_______________.

A) monoculture
B) pluralistic culture
C) minority friendly
D) ethnorelativistic society
E) None of these choices

Question 24

Research indicates that as the level of diversity between team members increases,so does the quality of the team's work in relation to the development of creative solutions.

Question 25

A mature sustainability strategy has a lot in common with a mature approach to diversity management.

Question 26

A government mandated program to focus on providing opportunities to minority groups who have previously expressed discrimination is known as:

A) career progression
B) on-the-job training
C) affirmative action
D) breaking the glass ceiling
E) None of these choices.

Question 27

An homogenous workforce will be more likely to be open minded to a broad vision as brought by sustainable development approaches.

Question 28

Top managers indicate that the management of diversity is important because:

A) it gives the organisation access to a broader range of opinions and viewpoints
B) it spurs greater creativity and innovation
C) it reflects an increasingly diverse customer base
D) it helps obtain the best talent in a competitive environment
E) All of these choices.

Question 29

The belief that one's own group or subculture is inherently superior to other group's cultures is known as:

A) minority-friendly
B) pluralism
C) ethnocentrism
D) monoculture
E) none of these choices.

Question 30

The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated is known as their level of inclusion

Question 31

__________ is the belief that groups and subcultures are inherently equal.

A) Minority-friendly managers
B) Pluralism
C) Ethnocentrism
D) Ethnorelativism
E) None of these choices.

Question 32

The following are primary dimensions of diversity,except:

A) ethnicity
B) age
C) gender
D) religion
E) none of these choices.

Question 33

Stereotyping is always detrimental to the people it affects,and always produces negative outcomes in the long term for an organisation.

Question 34

In terms of the stages of diversity awareness model,recognition of the validity of other ways of thinking and perceiving the world is associated with the 'acceptance' stage.

Question 35

Asian Australians who aspire to management positions are often frustrated by the stereotype that they are hardworking but not executive material because they are too quiet and deferential.This is a form of:

A) racism
B) ethnorelativism
C) ethnocentrism
D) biculturalism
E) none of these choices

Question 36

In terms of the stages of diversity awareness model,the ability to shift from one cultural perspective to another is associated with the 'acceptance' stage.

Question 37

___________ means that an organisation accommodates several subcultures,including employees who would otherwise feel isolated and ignored.

A) Minority-friendly
B) Ethnorelativism
C) Pluralism
D) Monoculture
E) None of these choices

Question 38

A _____________ is a higher-ranking organisational member who is committed to providing upward mobility and support to a protégé's professional career.

A) top manager
B) sponsor
C) cultural warrior
D) mentor
E) None of these choices

Question 39

Managers throughout the company can be educated to help transform the culture.In such education,employees,including managers should:

A) examine the unwritten rules and assumptions of their workplace
B) examine the myths about minorities
C) examine the values that exemplify the existing culture
D) examine the written rules communicated from one person to another in a way that excludes women and minorities
E) All of these choices.

Question 40

In terms of the stages of diversity awareness model,the use of negative stereotyping is associated with the 'defence' stage.

Question 41

__________ refers to any organisational effort to help people learn how to communicate and work effectively in a diverse environment.

A) Diversity skills training
B) Affirmative action
C) Ethnorelativism
D) Diversity awareness training
E) None of these choices.

Question 42

The second step in achieving cultural competence within an organisational setting is to:

A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively

Question 43

Each of the following would be considered sexual harassment,except:

A) staring
B) sending explicit e-mails or text messages
C) intrusive questions about a person's private life
D) request for intimacy
E) All of these choices would be considered as sexual harassment.

Question 44

The ability to interact effectively with people of different cultures is known as:

A) effective stereotyping
B) cultural competence
C) inclusion
D) adaptation
E) All of these choices.

Question 45

When a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets,they have established __________________ in their organisation.

A) an ethnocentric workplace
B) a diversity of perspective
C) a bicultural team
D) inclusion
E) None of these choices.

Question 46

________________ is any unwanted or unwelcome behaviour makes another person feel offended,humiliated,or intimidated.

A) Intimidation
B) Stereotyping
C) Sexual harassment
D) Adaptation
E) Denial

Question 47

__________ are employees who live and work in a country other than their own.

A) Expatriates
B) Repatriates
C) Top managers
D) Local country employees
E) None of these choices

Question 48

The third step in achieving cultural competence within an organisational setting is to:

A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively

Question 49

Teams made up of members from diverse national,racial,ethnic and cultural backgrounds are known as:

A) minority teams
B) cross-functional teams
C) affirmative action teams
D) multicultural teams
E) None of these choices.

Question 50

An employee who lives and works in countries other than their own country is known as a(n):

A) traitor
B) repatriate
C) expatriate
D) inpatriate
E) None of these choices.

Question 51

__________ refers to any organisational effort to make employees aware of the assumptions they make and to increase people's sensitivity and openness to those who are different from themselves.

A) Diversity awareness training n
B) Diversity skills training
C) Ethnorelativism
D) Affirmative action
E) None of these choices.

Question 52

Doing a good job on diversity means having a culture and a set of processes which:

A) value human resources
B) provide opportunities for employees
C) optimising human resources
D) all of these
E) None of these choices.

Question 53

The fourth step in achieving cultural competence within an organisational setting is to:

A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively

Question 54

When someone acts out there prejudicial attitudes towards people who are the target of their prejudice it is known as:

A) prejudice
B) discrimination
C) stereotyping
D) ethnocentrism
E) None of these choices.

Question 55

Each of the following is considered a dividend of workplace diversity,except:

A) Better use of employee talent
B) Increase understanding of the marketplace
C) Enhanced breadth and understanding in leadership positions
D) Increased costs associated with high turnover
E) All of these are considered dividends of workplace diversity.

Question 56

Sexual harassment may be categorised in which of the following ways:

A) generalised
B) inappropriate/offensive
C) all of these ways
D) coercion with threat of punishment
E) sexual crimes and misdemeanours.

Question 57

__________ refers to any special training designed to make employees aware of their own biases and teach them skills for communicating and working within a diverse workplace.

A) Coercion
B) Diversity training
C) Special needs management
D) Recruitment
E) None of these choices

Question 58

The first step in achieving cultural competence within an organisational setting is to:

A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively.

Question 59

The rigid,exaggerated and sometimes irrational beliefs associated with a particular group of people is known as:

A) prejudice
B) discrimination
C) stereotyping
D) stereotype threat
E) None of these choices.

Question 60

The tendency to view people who are different as being deficient in some manner is known as:

A) prejudice
B) discrimination
C) stereotyping
D) ethnocentrism
E) None of these choices.

Question 61

______________ occurs when someone acts out their prejudicial attitudes towards people who are the targets of their prejudice.

Question 62

_________________ is the belief that groups and subcultures are inherently equal.

Question 63

Companies that are able to reduce the costs of human resource management due to their multicultural workforce are said to have achieved which of the following dividends of workplace diversity?

A) increased understanding of the marketplace
B) better use of employee talent
C) enhanced breadth of understanding in leadership positions
D) increased quality of team problem-solving
E) reduced costs associated with high turnover, absenteeism and lawsuits.

Question 64

Each of the following is considered a reason for adopting a 'leveraging differences' mindset,except:

A) greater collective intelligence
B) greater creativity
C) Broader perspective
D) prevention of groupthink
E) All of these choices are considered a reason for adopting a leveraging differences mindset.

Question 65

An environment in which the organisation accommodates several subcultures,including employees who would otherwise feel isolated and ignored is known as __________________.

Question 66

_________________ refers to the degree to which an employee feels like an esteemed member of a group and that their uniqueness is highly appreciated.

Question 67

______________________ (two words)is designed to educate employees about the importance of being aware of their own biases,and teach them skills for communicating and working with others.

Question 68

_________________________ (three words)is used to make employees aware of the assumptions they make and to increase people's sensitivity and openness to those who are different from themselves.

Question 69

When a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets they are said to have established a(n)__________________ (three words)in their organisation.

Question 70

Companies that experience increase effectiveness from their senior management teams due to the inclusion of multicultural perspectives are said to have achieved which of the following dividends of workplace diversity?

A) increased understanding of the marketplace
B) better use of employee talent
C) enhanced breadth of understanding in leadership positions
D) increased quality of team problem-solving
E) reduced costs associated with high turnover, absenteeism and lawsuits.

Question 71

The _________________ (two words)is an invisible barrier that separates women and minorities from top management positions.

Question 72

The hiring,training and valuing of people with different human qualities or who belong to various cultural groups is known as __________________ (two words).

Question 73

Companies that benefit from the use of diverse backgrounds that bring different perspectives to a discussion in a group environment are said to have achieved which of the following dividends of workplace diversity?

A) increased understanding of the marketplace
B) better use of employee talent
C) enhanced breadth of understanding in leadership positions
D) increased quality of team problem-solving
E) reduced costs associated with high turnover, absenteeism and lawsuits.

Question 74

Each of the following is considered a current response to diversity,except:

A) enhancing structures and policies
B) expanding recruitment efforts
C) establishing mental relationships
D) increasing awareness of sexual harassment
E) All of these choices are considered current responses to diversity.

Question 75

Companies that are able to anticipate and respond to changing customer needs more effectively than their competitors due to their multicultural workforce are said to have achieved which of the following dividends of workplace diversity?

A) increased understanding of the marketplace
B) better use of employee talent
C) enhanced breadth of understanding in leadership positions
D) increased quality of team problem-solving
E) reduced costs associated with high turnover, absenteeism and lawsuits.

Question 76

Companies that have the ability to attract the best talent regardless of the culture from which they emanate are said to have achieved which of the following dividends of workplace diversity?

A) increased understanding of the marketplace
B) better use of employee talent
C) enhanced breadth of understanding in leadership positions
D) increased quality of team problem-solving
E) reduced costs associated with high turnover, absenteeism and lawsuits.

Question 77

______________ refers to the rigid,exaggerated and often irrational beliefs associated with a particular group of people.

Question 78

In a recent survey of nearly 2500 women and 653 men,37 per cent of highly qualified women report that they voluntarily left the workforce at some point in their careers,compared to only 24 per cent of similarly qualified men.The women in this research can be said to represent what is known as ____________________(four words).

Question 79

The fifth step in achieving cultural competence within an organisational setting is to:

A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively

Question 80

Better use of employee talent,increased understanding of the marketplace and increased quality of problem-solving are considered to be _____________________ (four words).