Deck 18: Leading Teams

Question 1

Special-purpose teams are created outside the formal organisational structure to undertake a project of special importance of creativity.

Answer 1

True

Question 2

During the performing stage of team development,team members will be seen to be cooperating and solving the problem at hand.

Answer 2

True

Question 3

A group of two or more people who interact and coordinate their work to accomplish a specific objective is called a team.

Answer 3

True

Question 4

Problem-solving teams usually are the first step in a company's move toward greater employee participation.

Question 5

During the norming stage of team development,team members will establish order and cohesion,while the team leader will be facilitating task accomplishment.

Question 6

A horizontal team is a semi-permanent team in the organisational structure created to deal with tasks that occur regularly.

Question 7

The diversity of the team can have a tremendous impact on team processes and effectiveness.

Question 8

Formal teams are created by the organisation as part of its formal structure.

Question 9

One of the distinguishing features between a team and a group is that a group has a specific vision or purpose.

Question 10

One of the distinguishing features between a team and a group is that a group's effectiveness is measured indirectly by its influence on the business.

Question 11

A temporary team or committee formed to solve a specific short-term problem (often involving several departments)is known as the committee.

Question 12

Self-directed teams typically consist of between five and 12 people from the same department who voluntarily meet to discuss ways of improving quality,efficiency and the work environment.

Question 13

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 14

Problem-solving teams are created outside the formal organisational structure to undertake a project of special importance or creativity.

Question 15

A group of employees from different departments formed to deal with a specific activity and existing only until the task is completed is called a task force or a cross-functional team.

Question 16

As a general rule,large teams make need satisfaction for individuals more difficult.

Question 17

Problem-solving teams meet to discuss ways of improving quality,efficiency and the work environment generally.

Question 18

A committee is generally long-lived and may be a permanent part of the organisation's structure.Membership on a committee usually is decided by a person's title or position rather than by personal expertise.

Question 19

The five stages of team development are forming,storming,reforming,performing and adjourning.

Question 20

People who play the task specialist role often display compromising behaviour.

Question 21

Using a third party to settle a dispute is called negotiation.

Question 22

Giving opinions,seeking information-relevant facts,summarising and energising are all characteristics of the socio-emotional role.

Question 23

Causes of conflict within teams include scarcity of resources and goal similarity.

Question 24

One of the foundations of successful negotiation is to make sure that you focus on current demands and not on interests.

Question 25

Teamwork within organisations contributes to the generation of a competitive advantage through their ability to promote creativity,quality,speed,productivity and employee satisfaction

Question 26

The adjourning stage occurs in committees,task forces and teams that have a limited task to perform and are disbanded afterward.

Question 27

During the forming stage of team development,team members will undergo orientation tasks,while the leader will be facilitating social interchanges.

Question 28

The avoiding style of team conflict management reflects neither assertiveness nor cooperativeness.

Question 29

A role in which an individual contributes little to either the task or members' socio-emotional needs is known as a 'dual role'.

Question 30

The lowest level of team productivity can be expected when the team combines weak cohesiveness and low performance norms.

Question 31

A team that consists of multiskilled employees who rotate jobs to produce an entire product or service,often led by an elected team member,is known as a special-purpose team.

Question 32

Team cohesiveness is defined as the extent to which members are attracted to the team and motivated to remain in it.

Question 33

The task-specialist role is one in which an individual provides support to team members emotional needs,whereas the socio-emotional role is one in which the individual devotes personal time and energy to helping the team accomplish its task.

Question 34

A difference between one team member's minimum reservation point,and another team member's maximum reservation point is known as the bargaining zone.

Question 35

A standard of behaving and interacting with others within a team environment is known as a norm.

Question 36

Task conflict results from disagreements about the goals to be achieved or the content of the task to be performed,whereas relationship conflict results from interpersonal incompatibility the creates tension and personal animosity among people in a team.

Question 37

Four specific ways in which leaders can contribute effectively to team success are: rallying people around a compelling purpose; sharing control to spur commitment and motivation; clarifying norms and expectations; and never admitting ignorance to the issues at hand.

Question 38

The accommodating style of team conflict management reflects a moderate amount of both assertiveness and cooperativeness.

Question 39

A person who benefits from team membership but does not make a proportionate contribution to the team's work is known as a free rider

Question 40

People who play the task specialist role spend time and energy helping the team reach its goal.

Question 41

A formal team composed of a manager and his or her subordinates is called a:

A) social team
B) horizontal team
C) self-managed team
D) special-purpose team
E) vertical team.

Question 42

Small teams experience __________ than large teams.

A) lower levels of commitment
B) a greater exchange of ideas
C) more formality
D) less satisfaction
E) less cohesiveness

Question 43

The team's ability to meet the personal needs of its members and thereby maintain their membership and commitment is known as the team's:

A) level of satisfaction
B) level of productive output
C) capacity to adapt and learn
D) level of accountability
E) None of these choices.

Question 44

All of the following pertains to groups,except:

A) groups have a specific vision or purpose
B) groups run efficient meetings
C) groups have individual accountability
D) groups delegate work to individuals
E) All of these choices pertain to groups.

Question 45

Which of these is a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

A) Functional team
B) Command team
C) Virtual team
D) Long-distance team
E) Task force team

Question 46

A task force may also be referred to as a(n)__________ team.

A) cross-functional
B) vertical
C) command
D) special-purpose
E) executive

Question 47

Which of these refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A) A special-purpose team
B) A self-managed team
C) A horizontal team
D) A vertical team
E) A diagonal team

Question 48

Which of these types of team is a semi-permanent team in the organisation structure created to deal with tasks that regularly occur?

A) A special-purpose team
B) A horizontal team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 49

Michele is a member of a work team at Kids Kare.She and her teammates possess a variety of skills and are able to perform a major organisational task with little or no oversight from management.Michele is a member of a:

A) union team
B) self-directed team
C) project team
D) special-purpose team
E) bureaucratic team.

Question 50

Charlotte McCallum is a member of a team at Hume Burke Corporation.She meets with co-workers from her department to discuss ways to improve quality and the general work environment.This is an example of a:

A) special-purpose team
B) committee
C) task force
D) problem-solving team
E) diagonal team.

Question 51

Work-team effectiveness is based on two outcomes: productive output and __________.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 52

Which of these teams are created outside the formal organisation structure to undertake a project of special importance or creativity?

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 53

All of these behaviours are consistent with the role of a task specialist,except:

A) seek information
B) initiation
C) summarise
D) compromise
E) energise.

Question 54

Todd is a manager at Kanga Electronics.Recently,he was assigned a work team.He is in charge of the team and it consists of the subordinates under his authority.This is an example of a:

A) horizontal team
B) vertical team
C) self-managed team
D) special-purpose team
E) social team.

Question 55

A group of employees from different departments formed to deal with a specific activity and existing only until the task is completed is known as a:

A) vertical team
B) command team
C) special-purpose team
D) task force
E) functional group.

Question 56

Which of the following behaviours is not consistent with the socio-emotional role?

A) Encourage
B) Energise
C) Harmonise
D) Compromise
E) Follow

Question 57

Which of these is more common in large teams?

A) Member satisfaction
B) Commitment
C) Agreement
D) The development of subgroups
E) All of these choices.

Question 58

Problem-solving teams are one of an organisation's first steps toward greater employee participation.As the organisation matures,problem-solving teams may evolve into:

A) committees
B) a collection of special-purpose teams
C) task forces
D) self-directed teams
E) None of these choices.

Question 59

Which of these refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

A) An organisation
B) A council
C) A committee
D) A team
E) Leadership

Question 60

Virtual teams are also known as:

A) global teams
B) command teams
C) functional teams
D) long-distance teams
E) task force teams.

Question 61

Some team members are asked to play a dual role.These members:

A) engage in two sets of behaviours: initiation and energise
B) perform both roles: task specialist and socio-emotional
C) perform both roles: liaison and negotiator
D) engage in two sets of behaviour: follow and compromise
E) None of these choices.

Question 62

Which of the following behaviours is consistent with the socio-emotional role?

A) Give opinions
B) Reduce tension
C) Seek information
D) Summarise
E) Energise

Question 63

Gabriella,in her role as team leader,has recently switched her style from one of clarifying team roles to one of emphasising task accomplishment.Her change was driven by a desire to keep pace with her team,which has evolved from the __________ stage to the __________ stage of team development.

A) forming; storming
B) storming; performing
C) performing; adjourning
D) norming; performing
E) storming; reforming

Question 64

The most important skill required for effective team management is:

A) managing team norms
B) managing team cohesiveness
C) managing team conflict
D) managing team membership
E) None of these choices.

Question 65

The members of the new product team at Infections International have a norm of backing up each of their computer's hard drives at the end of each working day.This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files.The cause of this norm was clearly:

A) an explicit statement
B) carryover behaviours
C) Primacy
D) a critical event
E) None of these choices.

Question 66

When two or more team members disagree as to the purpose of the team's existence,they may be prone to the issues associates with __________.

A) communication breakdown
B) power and status differences
C) goal differences
D) scarce resources
E) None of these choices.

Question 67

A role in which the individual contributes little to either the task or members' socio-emotional needs is known as a:

A) dual role
B) storming role
C) socio-emotional role
D) task specialist role
E) non-participator role.

Question 68

The forming stage is characterised by __________.

A) the establishment of order and cohesion
B) cooperation
C) problem solving
D) orientation
E) conflict resolution

Question 69

There are two types of roles that emerge in teams.They are the __________ role and the __________ role.

A) task specialist; socioeconomic
B) generalists; socioeconomic
C) task specialist; socio-emotional
D) generalists; socio-emotional
E) socio-emotional; socioeconomic

Question 70

Which of the following behaviours is consistent with the role of task specialist?

A) Encourage
B) Follow
C) Compromise
D) All of these choices
E) A and B

Question 71

Which of the following conflict resolution styles is best when maintaining harmony is important?

A) Competing style
B) Collaborating style
C) Accommodating style
D) Avoiding style
E) Assertive style

Question 72

Which of the following statements is true?

A) Morale always suffers in cohesive teams.
B) Productivity is higher in cohesive teams.
C) Productivity differences among team members are great in cohesive teams.
D) Morale is higher in cohesive teams.
E) Absenteeism rates are substantially higher with cohesive teams.

Question 73

When a team has low performance norms and low cohesiveness,the likely outcome for the team would be:

A) moderate productivity
B) low productivity
C) low/moderate productivity
D) high productivity
E) None of these choices.

Question 74

Which of the following conflict resolution styles is best when the issue at hand is trivial?

A) Competing style
B) Collaborating style
C) Accommodating style
D) Avoiding style
E) Assertive style

Question 75

Cathy has just been appointed leader of a new work team at Adelaide Antiques Corporation.She is wondering what to do at her first meeting with the group.Which of the following would you suggest?

A) She should waste little time; get the team focused on the task.
B) She should help the team clarify roles and responsibilities.
C) She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D) She should let someone else worry about this since she is the leader.
E) She should propose to disband the team.

Question 76

Causes of team conflict include all of the following,except:

A) scarcity of resources
B) communication breakdown
C) functional demarcation
D) personality clashes
E) power and status differences.

Question 77

The collaborating style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

A) high; low
B) high; high
C) low; high
D) low; low
E) low; medium

Question 78

Which of the five stages of team development is marked by conflict and disagreement?

A) Performing
B) Storming
C) Norming
D) Forming
E) Reforming

Question 79

Launceston Learning Tools,Inc.has a number of work teams made up of people from all different parts of the organisation.Often there is a conflict within and between teams because some team members went to university and others did not.According to your text,what is the cause of this conflict?

A) Communication breakdown
B) Goal differences
C) Power and status differences
D) Scarce resources
E) None of these choices.

Question 80

The __________ the team interacts,the __________ cohesive the team.

A) less; more
B) more; more
C) more; less
D) less; less
E) None of these choices.