Deck 23: Documentation and Recording

Question 1

A client phones you.He states that he is undergoing a crisis.

A) ​Assess whether or not it is truly a crisis before responding fully
B) ​Assess whether it is a case of overdependence
C) ​Respond immediately
D) ​Respond immediately but only with open-ended questions

Answer 1

C

Question 2

Once the treatment plan is established and the counselee becomes part of a caseload:

A) ​The counselor has carte blanche to interview any relevant person.
B) ​The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.
C) ​Monitoring is subject to rules of confidentiality.
D) ​All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.

Answer 2

C

Question 3

When your client Alisha is riding the bus to work for the first time and expresses profound anxiety:

A) ​Speak to her about her concerns beforehand
B) ​Ride the bus with her for the first time
C) ​Meet her at the point-of-departure bus stop
D) ​Meet her at her destination and debrief her

Answer 3

B

Question 4

When goals are not being attained and progress is not going as expected,it is recommended that the case manager send a message to the referral-agency contact utilizing which specific pronoun?

A) ​You
B) ​He/she
C) ​They
D) ​I

Question 5

Describe how a case manager can monitor a client outside of the office environment.Be sure include the advantages of doing so.

Question 6

Therapeutically speaking,a crisis:

A) ​Usually causes setback
B) ​Almost always results in relapse when the client is in recovery
C) ​Drains the limited resources of a case manager
D) ​Can be the catalyst for growth

Question 7

In terms of monitoring,and against the backdrop of increasingly limited funds for social services,in many ways,the case manager assumes the role of:

A) ​Auditor
B) ​Manager
C) ​Accountant
D) ​Cashier

Question 8

Briefly describe the financial purpose of monitoring services and following a client.

Question 9

The most crucial aspect of follow up,as opposed to other forms of monitoring,is:

A) ​Rapport building
B) ​Stabilization
C) ​Ensuring physical well-being
D) ​Averting harm to self or others

Question 10

When assessing a client's ability to adapt to a sheltered-living apartment,you find that the client is not on track to achieve goals despite revisions in the service plan.As a professional,you would be remiss if you did not consider:

A) ​The endless chances you have already given and the fact that your patience is running thin
B) ​The fact that other, perhaps more suitable candidates might be waiting for a vacancy
C) ​The repercussions you will bear if this does not succeed
D) ​The fact that you might be "spinning wheels" and wasting time and money

Question 11

When referring to an agency,it is essential to ensure that it does not:

A) ​Screen referred clients too strictly
B) ​Screen referred clients unfairly
C) ​Accept anybody and everybody
D) ​Engage in fraudulent use of funds

Question 12

Monitoring of treatment and/or services is a fundamental aspect in the demand for:

A) ​Progress
B) ​Goal achievement
C) ​An agency's seal of quality
D) ​Reimbursement

Question 13

List and describe the 4 steps involved in responding to a crisis.