Deck 5: Innovative EC Systems: From E-Government to E-Learning, collaborative Commerce, and C2C Commerce

Question 1

Engagement is the extent to which employees commit,rationally or emotionally,to the organization and how hard they work as a result of this commitment.

Answer 1

True

Question 2

M-government relies heavily on intranets and extranets for communicating with citizens.

Answer 2

False

Question 3

Creating easy-to-find single points of access to government services for individuals is a G2B performance objective.

Answer 3

False

Question 4

By adding biometrics to the smart cards of beneficiaries,the government expects to substantially reduce fraud in its electronic benefits transfer (EBT)program.

Question 5

Intelink is a G2G service that helps state governments locate information about child support,including data on paternity and enforcement of child-support obligations.

Question 6

E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers.

Question 7

The ability to reach a larger number of people through mobile devices is one benefit of m-government.

Question 8

Major areas of government-to-citizens (G2C)activities include social services,tourism and recreation,and research and education.

Question 9

Many governments own islands on Second Life on which they present diplomatic issues and advertise tourist attractions.

Question 10

Because of the technology involved,the cost of providing an e-learning experience is 50-70 percent greater than the traditional classroom.

Question 11

The government-to-citizens (G2C)category of e-government includes all of the interactions between a government and its citizens that can take place electronically.

Question 12

The smart card system is used for electronic benefits transfer (EBT)in the United States to reduce fraud and processing costs.

Question 13

In the United States,during the 2008 presidential election,the candidates used blogs,social networks,and e-mail to reach and influence potential voters.

Question 14

Most countries have adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders.

Question 15

One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training.

Question 16

An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.

Question 17

E-learning generally refers to purely Web-based learning.

Question 18

The U.S.Navy provides a Lifelines portal,a G2E,to improve the quality-of-life flow of information to sailors and their families.

Question 19

Governments are using Web 2.0 tools mainly for collecting taxes and fines and for making benefit payments.

Question 20

Online learning saves time and money by allowing information to be distributed quickly and by reducing travel costs.

Question 21

The three major elements of Caterpillar Inc.'s learning infrastructure include

A) governance.
B) a learning technology infrastructure.
C) an alignment strategy.
D) all of the above.

Question 22

Durability,portability,and searchable text are three advantages of e-books.

Question 23

The e-commerce model in which a government entity buys or provides goods,services,or information to businesses or individual citizens best defines

A) e-business.
B) e-government.
C) e-democracy.
D) government integration.

Question 24

Students do not learn as much in a virtual world,such as Second Life,as they normally do in a traditional classroom.

Question 25

C2C is an e-commerce model in which consumers sell directly to other consumers.

Question 26

Companies use social networks for training and development.

Question 27

Competing software and hardware standards are one of several limitations of e-books.

Question 28

It is easy to control the transmission of copyrighted works downloaded from an e-learning platform.

Question 29

Each of the following is an example of e-government except a(n)

A) eBay-seller selling surplus army supplies.
B) contractor submitting an application for a building permit using a city hall Web site.
C) unemployed worker consulting a Web site operated by the state employment department to learn about job openings in his city.
D) citizen taking an online drivers' education course.

Question 30

An important advantage of e-learning is that it provides a fear-free and privacy-protected environment in which students can put forth any idea without fear of looking stupid.

Question 31

Caterpillar University enables e-learning through its knowledge management system called

A) Caterpillar Knowledge Network.
B) Butterfly Knowledge Network.
C) CAT Universal Network.
D) CAT Prep.

Question 32

In VIS,static models display systems that evolve over time,and the evolution can be presented by animation.

Question 33

Organizational knowledge is embedded in human capital,structured capital,and customer and partner capital.

Question 34

Which of the following is the e-government category that includes all the interactions between a government and its citizens?

A) government-to-business.
B) government-to-public.
C) government-to-citizens.
D) government-to-individuals.

Question 35

Collaborative commerce is an e-commerce technology that can be used to improve collaboration within and among organizations,frequently in supply chain relationships.

Question 36

Expert location systems are designed to assist in career development.

Question 37

According to Ellis (2009),a robust learning management system should be able to consolidate training initiatives on a scalable Web-based platform.

Question 38

Knowledge management as it relates to EC and IT is easy to implement.

Question 39

Gurus is an online knowledge marketplace where experts exchange information with seekers via a live video chat session for a prearranged fee.

Question 40

E-learning can be extended to students who are not computer literate and do not have access to the Internet.

Question 41

Potential advantages of e-learning include each of the following except

A) college professors are anxious to develop new online courses.
B) knowledge retention is higher.
C) learning time is reduced.
D) it costs less to deliver education online than in a traditional classroom.

Question 42

Expanding access to information for people with disabilities is a performance objective of which category of e-government?

A) G2C
B) G2B
C) G2G
D) IEE

Question 43

Reducing the burden on business by enabling online tax filing is a performance objective of which category of e-government?

A) G2C
B) G2B
C) G2G
D) IEE

Question 44

Governments use Web 2.0 tools mainly for

A) collecting local, state, and federal taxes.
B) procurement, voting, and e-learning.
C) collaboration, dissemination of information, e-learning, online forums, and citizen engagement.
D) distributing unemployment and welfare benefits.

Question 45

The way government makes use of Web 2.0 technologies to interact with citizens and provide government services best describes

A) Government 2.0.
B) Social Networking 2.0.
C) Internet 2.0.
D) Democracy 2.0.

Question 46

Which of the following is the e-government category that includes activities within government units and those between governments?

A) government-to-unit
B) government-to-practice
C) government-to-government
D) government-to-business

Question 47

The online delivery of information for purposes of education,training,or knowledge management best describes

A) edutainment.
B) e-learning.
C) mobile learning.
D) location-based learning.

Question 48

Each of the following is a reason to implement electronic voting except

A) voting processes inherently are subject to errors.
B) voting processes cannot be confirmed.
C) voting processes are historically subject to manipulation.
D) voting processes are subject to fraud or attempts to rig the votes.

Question 49

Benefits of e-learning include

A) innovative teaching.
B) flexibility and self-paced.
C) updated and consistent material.
D) all of the above.

Question 50

Most universities use e-learning

A) exclusively in reaching students who could not otherwise attend classes.
B) only when forced by administrators to use it as a way to recruit distant students or reduce costs.
C) as a total replacement for traditional classrooms.
D) as a supplementary channel to traditional classrooms.

Question 51

Potential drawbacks of e-learning include each of the following except

A) instructors must be retrained.
B) knowledge retention is lower than in traditional classrooms.
C) assessment issues remain to be resolved.
D) the intellectual property of content developers must be protected.

Question 52

An example of G2C is a(n)

A) employee at the Chamber of Commerce obtaining local demographic data from a U.S. census site.
B) driver paying for the renewal of his auto tag online.
C) road contractor using the Internet to submit a closed bid on a paving contract.
D) regional hospital conducting an online reverse auction for cleaning supplies.

Question 53

Which of the following is the e-government category that includes activities and services between government units and their employees?

A) government-to-unit
B) government-to-business
C) government-to-division
D) government-to-employees

Question 54

According to an Australian Government 2.0 task force report,by embracing Government 2.0 governments can

A) cultivate and harness the enthusiasm of citizens, letting them more fully contribute to their well-being and that of their community.
B) unlock the immense economic and social value of information and other content held by governments to serve as a precompetitive platform for innovation.
C) make democracy more participatory and informed.
D) do all of the above.

Question 55

Politicians are using each of the following to communicate with voters and citizens except

A) RFID.
B) blogs.
C) MySpace and Facebook.
D) YouTube.

Question 56

Drawbacks of e-learning include

A) maintenance and updating.
B) lack of face-to-face interaction and campus life.
C) computer literacy.
D) all of the above.

Question 57

The business forces driving the transition from traditional education to online learning include each of the following except

A) technological change.
B) competition and cost pressures.
C) network connectivity.
D) limited supply of faculty with specialized expertise.

Question 58

Which of the following is the e-government category that includes interactions between governments and businesses?

A) government-to-enterprise.
B) government-to-business.
C) government-to-government.
D) government-to-corporation.

Question 59

The wireless implementation of e-government mostly to citizens but also to businesses best describes

A) mobile government.
B) Government 2.0.
C) Web 2.0.
D) government commerce.

Question 60

Sharing information more quickly and conveniently between the federal and state,local,and tribal governments is a performance objective of which category of e-government?

A) G2C
B) G2B
C) G2G
D) IEE

Question 61

A system that locates,extracts,and provides specific answers to user questions expressed in natural language best describes

A) automated question-answer.
B) decision support system.
C) knowledge location system.
D) FAQ.

Question 62

Formal education that takes place off campus,usually,but not always,through online resources best defines

A) virtual university.
B) mobile learning.
C) distance learning.
D) self-paced learning.

Question 63

Which of the following is not a way that e-books can be delivered?

A) via Web access
B) via Web download
C) via RFID
D) via dedicated reader

Question 64

A system in which retailers make their suppliers fully responsible for determining when to order and possibly how much to order best describes

A) distribution management system.
B) supply chain management.
C) vendor-managed inventory.
D) customer relationship management.

Question 65

The central point of control for an e-market best defines

A) information portal.
B) collaboration hub.
C) vortal.
D) vendor hub.

Question 66

An online university from which students take classes from home or other offsite locations,usually via the Internet best describes

A) Web 2.0 university.
B) click and mortar university.
C) distant university.
D) virtual university.

Question 67

A focal point for all corporate training and learning activities,including online ones best describes

A) learning center.
B) e-university.
C) online service center.
D) computer-based learning.

Question 68

The process of capturing or creating knowledge,storing it,updating it constantly,disseminating it,and using it whenever necessary best describes

A) data management.
B) knowledge management.
C) decision making.
D) information management.

Question 69

Updating knowledge as time progresses best describes

A) knowledge classification.
B) knowledge codification.
C) knowledge distribution.
D) knowledge evolution.

Question 70

Software applications for the administration,documentation,tracking,and reporting of training programs,classroom and online events,e-learning programs and training content best describes

A) visual performance systems.
B) dashboards.
C) learning management systems.
D) automated-question answer systems.

Question 71

The major tasks of knowledge management include each of the following except

A) creating knowledge.
B) capturing knowledge.
C) supplementing knowledge.
D) managing knowledge.

Question 72

Which of the following is a Web 2.0 e-learning technology that offers almost 400 e-learning products,including a comprehensive library of Web-based classroom,distance-learning,and self-study curricula?

A) IBM Workplace Collaborative Learning 2.0 software
B) Macromedia
C) eCollege
D) ComputerPrep

Question 73

Learning,training,and knowledge sharing in social networks and by using social software tools for learning best describes

A) social learning.
B) virtual learning.
C) self-paced learning.
D) computer-based learning.

Question 74

A major purpose of an organizational knowledge base is to support and allow

A) knowledge sharing.
B) e-learning.
C) responsible blogging.
D) organizational capital.

Question 75

Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and generate new ideas.

A) capture
B) classification
C) creation
D) management

Question 76

According to Derven (2009),social networking technology provides many creative means that can affect learning including

A) using it as a coaching and mentoring tool.
B) providing content before a face-to-face learning event.
C) engaging next generation learners.
D) all of the above.

Question 77

Which of the following uses computer graphic displays to present the impact of decisions?

A) visual interactive simulation.
B) FAQ.
C) progressive dashboard.
D) information portal.

Question 78

The primary advantage that e-books offer publishers is

A) the ability to reach many readers.
B) lower production, marketing, and distribution costs.
C) the ease of customizing textbooks and trade books.
D) the ease of updating books in real-time.

Question 79

The exclusive online publication of Stephen King's e-book Riding the Bullet

A) was a failure because the cost of the book was too high.
B) produced very few sales.
C) was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.
D) was disrupted by hackers who breached security, then distributed free copies of the book.

Question 80

Which of the following provides learning to an employee while the work is being done?

A) decision support system
B) learning on-demand
C) FAQ system
D) information portal