Deck 11: Order Fulfillment Along the Supply Chain and Other Ec Support Services

Question 1

Outsourcing collaborators are external,rather than in-house,providers of logistics services.

Answer 1

False

Question 2

The movement of returns from customers to vendors is known as negative logistics.

Answer 2

False

Question 3

The order fulfillment process differs between B2B and B2C activities,between the delivery of goods and of services,and between small and large products.

Answer 3

True

Question 4

The distribution network configuration is a major management issue in supply chain management.

Question 5

EC logistics,or e-logistics,refers to the logistics of EC systems mainly in B2B.

Question 6

An efficient solution to many supply chain problems is to change the supply chain structure from a hub to a linear structure.

Question 7

Pure EC companies are likely to have more problems because they do not have a logistics infrastructure already in place and are forced to use external logistics services rather than in-house departments for these functions.

Question 8

Order fulfillment refers only to providing customers with what they have ordered and doing so on time.

Question 9

IBM pioneered the production of the components of computers via mass production and to offer customization in their assembly.

Question 10

When compared to traditional logistics,the transporter for e-logistics is frequently the same company.

Question 11

One issue typical to EC is that EC is based on the concept of pull operations that begin with an order,frequently a customized one.

Question 12

Allowing business partners to electronically track and monitor inventory levels and production activities can improve inventory management and inventory levels,as well as minimize the administrative expenses of inventory management.

Question 13

An effective way to solve order fulfillment problems is for an organization to partner with UPS,FedEx,or other shippers.

Question 14

The ability to easily change the logistics provider is one advantage of outsourcing.

Question 15

When Amazon.com launched in 1995,its business model called for virtual retailing that had no warehouses,no inventory,and no shipments.This model proved to work well for very large e-tailers.

Question 16

When compared to traditional logistics,the inventory flow for e-logistics is usually unidirectional.

Question 17

The inability to deliver products on time is a typical problem in offline commerce,but not online commerce.

Question 18

Electronic payments can expedite both the order fulfillment cycle and the payment delivery period.With such systems,payment processing can be significantly more expensive and fraud is harder to control.

Question 19

Logistics is the process of planning,implementing,and controlling the efficient and effective flow and storage of goods,services,and related information from point of origin to point of consumption to meet customer requirements.

Question 20

Back-office operations are activities that support fulfillment of orders,such as packing,delivery,accounting,and logistics.

Question 21

E-infrastructure services include each of the following except

A) security.
B) consulting services.
C) integration standards.
D) systems development.

Question 22

IT is the least frequently outsourced business activity.

Question 23

Amazon.com's initial business model called for

A) mobile retailing that had numerous portable or rented warehouses with small inventories.
B) virtual retailing that had no warehouses and no inventory.
C) mobile retailing that had a central warehouse with a large inventory.
D) virtual retailing with two large warehouses in high-volume locations.

Question 24

Visibility decreases along the supply chain.

Question 25

B2B order fulfillment commonly uses business process management software to automate various steps in the process.

Question 26

Merge-in-transit is a model in which components for a product come from two or more different physical locations.For example,in shipping a desktop PC,the monitor may come from the East Coast of the United States and the CPU from the West Coast.

Question 27

The goal of CPFR is to streamline product flow from manufacturing plants all the way to customers' homes.

Question 28

Trademark and domain names are types of EC support services.

Question 29

Which of the following is not an EC service?

A) e-partnership management
B) e-infrastructure
C) e-process
D) e-markets

Question 30

RFID and CPFR were found effective for improving supply chains and reducing problems along them.

Question 31

Business partners,government,customers,and suppliers are

A) e-markets.
B) e-processes.
C) e-communities.
D) e-infrastructure.

Question 32

Supplychainer.com (2006)recommends automating your pickings as one of seven elements for optimal order fulfillment.

Question 33

B2Business.net is a directory that contains listings of B2B services organized by type of service.

Question 34

A major problem in order fulfillment is the demand forecast.

Question 35

Partnet,Travelocity,and Autobytel are marketplace concentrators.

Question 36

Order fulfillment refers to each of the following except

A) providing customers with what they have ordered.
B) providing ordered products or services on time.
C) providing all related customer services.
D) providing price guarantees.

Question 37

Ameritrade is an example of a transaction broker.

Question 38

With a rolling warehouse,products on the delivery truck are not preassigned to a retailer,but the decision about the quantity to unload at each destination is made at the time of unloading,which lowers logistics costs.

Question 39

iEntry is a search engine that locates information and aggregates B2B news.

Question 40

Allowing for the return of unwanted merchandise and providing for product exchanges are necessary to maintain customers' trust and loyalty.

Question 41

The administrative activities of order taking and fulfillment involve each of the following except

A) sales quote.
B) social engineering.
C) order configuration.
D) settlement.

Question 42

Keys to successful inventory management include

A) low cost.
B) superior management.
C) employee satisfaction.
D) efficiency.

Question 43

A software system that helps in managing warehouses best defines

A) decision support system.
B) risk management system.
C) warehouse management system.
D) reverse engineering system.

Question 44

How does traditional logistics typically differ from EC logistics?

A) EC logistics deals with the movement of large amounts of materials to a few destinations.
B) Traditional logistics deals with the movement of large amounts of materials to a few destinations.
C) EC logistics is more predictable because demand is stable and consistent.
D) Traditional logistic shipments typically are small parcels sent to many customers' homes.

Question 45

Factors influencing demand include

A) economic conditions.
B) competition.
C) weather conditions.
D) all of the above.

Question 46

Activities that support fulfillment of orders,such as packing,delivery,accounting,and logistics best defines

A) order fulfillment.
B) front-office operations.
C) back-office operations.
D) logistics.

Question 47

Implementing linkages between order-taking and payment systems can improve order fulfillment.Electronic payments can expedite both the order fulfillment cycle and the payment delivery period.With such systems

A) payment processing can be significantly more expensive, but fraud can be better controlled.
B) payment processing can be significantly less expensive, and fraud can be better controlled.
C) payment processing can be significantly less expensive, but fraud is less controlled.
D) payment processing costs remain the same, but fraud can be better controlled.

Question 48

Order taking can be done via

A) EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated.
B) EDI, EDI/Internet, the Internet, or an extranet.
C) EDI, EDI/Internet, or the Internet.
D) the Internet or an extranet, and it may be fully automated.

Question 49

A major activity related to the supply chain management problem in EC is the

A) demand forecast.
B) distribution.
C) third-party logistics.
D) order-taking process.

Question 50

Which of the following was used by Shurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking?

A) SQL Server
B) IntelliTrack
C) RedPrairie
D) TrueShip

Question 51

The business processes,such as sales and advertising,which are visible to customers best defines

A) order fulfillment.
B) front-office operations.
C) back-office operations.
D) logistics.

Question 52

Solutions to order fulfillment problems along supply chains include

A) improvements in the order-taking activity.
B) warehousing and inventory management improvements.
C) speeding deliveries.
D) all of the above.

Question 53

The logistics of EC systems,typically involving small parcels sent to many customers' homes best defines

A) e-logistics.
B) e-shopping.
C) e-delivery.
D) e-fulfillment.

Question 54

Uncertainties,lack of coordination,and an inability or refusal to share information among business partners create EC ________ problems.

A) shipping and handling
B) supply chain fulfillment
C) product development
D) infrastructure

Question 55

Automated warehouses include each of the following except

A) robots.
B) mass customization.
C) devices that expedite product pickup.
D) RFID and wireless technologies.

Question 56

External,rather than in-house providers of logistics services best defines

A) third-party logistics suppliers.
B) outsourced development.
C) external settlement.
D) external sourcing.

Question 57

The movement of returns from customers to vendors best defines

A) back flow logistics.
B) reverse release.
C) reverse logistics.
D) bullwhip logistics.

Question 58

Major management issues in supply chain management include each of the following except

A) distribution network configuration.
B) inventory control.
C) supply contracts.
D) social engineering.

Question 59

Benefits of warehouse management systems include each of the following except

A) increasing the bullwhip effect.
B) managing receiving.
C) decreasing the incidence of out-of-stocks.
D) reducing inventory.

Question 60

The operations involved in the efficient and effective flow and storage of goods,services,and related information from point of origin to point of consumption best defines

A) order fulfillment.
B) front-office operations.
C) back-office operations.
D) logistics.

Question 61

An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development,operation,maintenance,and other services best describes

A) collaborator.
B) application service provider.
C) transaction broker.
D) forwarder.

Question 62

Each of the following is characteristic of order fulfillment except

A) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process.
B) customers pressure suppliers to improve the order fulfillment process.
C) flexible systems are needed because customers might change an order after the order is sent to the warehouse.
D) B2C fulfillment may be more complex than that of B2B.

Question 63

An effective way to solve order fulfillment problems is for an organization to

A) build more local warehouses.
B) reduce the variety or types of products being sold.
C) use AutoCart.
D) partner with other companies, such as UPS, or distribution centers.

Question 64

Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best describes

A) customer relationship management.
B) collaborate planning, forecasting, and replenishment.
C) directory services.
D) transaction management systems.

Question 65

Which of the following matches business clients with firms that provide a wide variety of IT services?

A) Lotus Domino
B) Bizrate
C) TechRepublic
D) VeriSign

Question 66

Merge-in-transit and rolling warehouses are examples of

A) logistics postponement.
B) order fulfillment in services.
C) business process management.
D) B2C fulfillment.

Question 67

Which of the following is a large business directory organized by location and by product or service?

A) i-Stores
B) A2Z of B2B
C) Websters
D) ThomasNet

Question 68

According to Supplychainer.com (2006),the seven elements for optimal order fulfillment include each of the following except

A) utilize social engineering sites as much as possible.
B) integrate your systems.
C) incorporate sales and marketing into the process.
D) reduce or eliminate paperwork.

Question 69

A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines

A) rolling warehousing.
B) merge-in-transit.
C) business process management.
D) B2C fulfillment.

Question 70

According to Melnyk,et al.2010,supply chains of tomorrow must deliver varying degrees of

A) safety and security of goods delivered.
B) eliminating waste, reducing pollution, and improving the environment.
C) innovation.
D) all of the above.

Question 71

Which of the following B2B services creates revenue by providing content?

A) specialized directories
B) marketplace concentrators
C) transaction brokers
D) content providers

Question 72

The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled.

A) IBM
B) Intel
C) Gateway
D) Dell

Question 73

Using Web services,Dell schedules every line in every factory around the world every ________,and only brings ________ worth of materials into the factory.

A) day; 1 day's
B) 2 hours; 2 hours'
C) week; 1 week's
D) 12 hours; 12 hours'

Question 74

Consulting firm categories include

A) firms that provide expertise in the area of EC but not in traditional business.
B) traditional consulting companies that maintain divisions that focus on EC.
C) EC hardware and software vendors that provide technology-consulting services.
D) all of the above.

Question 75

Intermediaries that prepare goods for shipping best describes

A) forwarders.
B) collaborators.
C) fulfillers.
D) vendors.

Question 76

The knowledge about where materials and parts are at any given time,which helps in solving problems such as delay,combining shipments,and more best defines

A) verification.
B) visibility.
C) risk avoidance.
D) product placement.

Question 77

Tags that can be attached to or embedded in objects,animals,or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines

A) radio frequency identification.
B) location chips.
C) wireless router.
D) goods locator chip.

Question 78

A logistics method in which products on the delivery truck are not preassigned to a destination,but the decision about the quantity to unload at each destination is made at the time of unloading best describes

A) rolling warehouse.
B) merge-in-transit.
C) bullwhip effect.
D) reverse logistics system.

Question 79

The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently.

A) absence of a good return mechanism
B) lack of security
C) inability to compare products
D) delay in receiving products

Question 80

Which of the following aggregates information about products and services from multiple providers at one central point?

A) transaction broker
B) content provider
C) collaborators
D) marketplace concentrator