Deck 4: Listening Effectively

Question 1

Derek isn't carefully listening to his dad while they talk on the phone.However,when he hears his dad say,"I put some money for your groceries and gas in your bank account," he perks up and starts paying more attention.

A)selective listening
B)preoccupational listening
C)relational listening
D)defensive listening
E)informational listening

Answer 1

A

Question 2

While listening to her friend Bill,Judy occasionally says,"tell me more" or "that's interesting;go on." These are examples of what type of communication to demonstrate interest and attentiveness?

A)mindful mnemonics
B)paraphrasing
C)monitoring
D)minimal encouragers
E)None of these answers are correct.

Answer 2

D

Question 3

Only eight hours after physically receiving a message,most people remember only about what amount of the message?

A)25 percent
B)75 percent
C)90 percent
D)50 percent
E)35 percent

Answer 3

E

Question 4

Elliot is having trouble listening effectively in his political science class.Usually he listens well in class,but the professor in this case has been presenting information so quickly while simultaneously flipping through an abundance of PowerPoint slides,that Elliot doesn't know where to focus his energies.This is an example of Elliot experiencing

A)message overload.
B)preoccupation.
C)message complexity.
D)prejudgment.
E)lack of mindfulness.

Question 5

A noisy room is an example of what obstacle to listening?

A)conversational distraction
B)diversionary distraction
C)environmental distraction
D)preoccupational distraction
E)message distraction

Question 6

Listening to enrich our lives so that we can enjoy conversations,music,etc.and not worry about concentrating,organizing,and remembering is what type of listening?

A)informational listening.
B)appreciative listening.
C)evaluative listening.
D)critical listening.
E)pleasurable

Question 7

When doctors listen with a stethoscope to diagnose heart functioning of chest congestion,they are engaging in which type of listening?

A)listening for information
B)listening to discriminate
C)listening to appreciate
D)listening for pleasure
E)None of these answers are correct.

Question 8

Mary is studying for her final exams and is quite stressed about getting good grades. Her roommate Anne asks,"Have you finished studying yet?"  Mary gets offended and verbally attacks Anne by saying,"Get off my case. I'm doing the best I can to prepare."  Anne replies,"Sorry Mary,I was just checking to see how you were doing."  Mary's dialogue to Anne could be viewed as  

A)defensive listening.
B)pseudolistening.
C)selective listening.
D)ambushing.
E)mindful listening.

Question 9

 Kyla says to Diane,"I'm so stressed about my grad school applications. I haven't heard back from any of the schools."  Diane interjects stating,"Oh well life will be fine,and you don't have to stress or talk about it anymore. I am so over hearing about those applications!"  Which of these is Diane doing?

A)Diversionary interrupting
B)Conversational rerouting
C)Equivocational misdirecting
D)Selectively directing
E)Relational listening

Question 10

As soon as the news program begins an interview with the President of the United States,Dolores quits paying attention and she mumbles to herself,"I already know everything he has to say and I don't want to hear it again." Dolores ability to listen is being hindered by

A)message overload.
B)prejudgment.
C)preoccupation.
D)message complexity.
E)noise.

Question 11

We spend more time listening than we do talking.

Question 12

David had his laptop open,was working on a paper and checking out his favorite set of websites. All of a sudden his phone rings and it is his mother. So,during the conversation with his mother,he answers by saying,"ummm hmmm," "yeah," "sure," "ummm hmmm" all because he was really focused on the websites open on his laptop. David is engaged in 

A)pseudolistening
B)monopolizing
C)selective listening
D)defensive listening
E)literal listening

Question 13

Interruptions are attempts to monopolize communication by shifting the talk to the interrupter's interests.

Question 14

While visiting her parents on a break from school,Deena doesn't pay attention to much of what they say.She lets much of their communication just come in one ear and out the other without her ever listening.However,when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school,Deena listens attentively.This is an example of

A)defensive listening.
B)prejudgment.
C)selective listening.
D)mindless listening.
E)pseudolistening.

Question 15

Our ability to receive messages may decline when we are fatigued. 

Question 16

Which of the following is NOT part of the listening process?

A)responding
B)remembering
C)judging
D)acting
E)reflecting

Question 17

Being mindful is important for all types of listening purposes.

Question 18

What are the two ways that mindfulness can enhance communication?

A)increase others' understanding of how you feel and lead others to express communication overtly
B)express communication covertly and increase our understanding of how someone feels or thinks
C)increases our understanding of how someone feels and thinks about what they are saying and leads others to express themselves in greater depth
D)helps others select information to communication about and also helps them to be receptive messages
E)increase our satisfaction for communication by helping us to fully attend to the message and lead us to think more critically about who and what

Question 19

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds,"Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of

A)pseudolistening.
B)relying on mnemonics.
C)paraphrasing.
D)elistening.
E)ambushing.

Question 20

When we listen to a friend's worries,let a romantic partner tell us about problems,counsel a co-worker,or talk with a parent about health concerns,we are engaging in

A)relational listening.
B)empathic listening.
C)mindful listening.
D)informational listening.
E)evaluative listening.

Question 21

____________________ is communicating interest and attention.

Question 22

____________________ involves perceiving personal attacks,criticism,or hostile overtones in communication when no offense is intended.

Question 23

Cognitive psychologists have found that e-mail alerts,IMs,and notifications of text messages do not distract people and undermine their ability to listen to or focus on messages.

Question 24

Conversational rerouting is one of the most effective ways to deal with ineffective listeners.

Question 25

Listening only to content-level meanings and ignoring relational level meanings in communication is called ____________________.

Question 26

Minimal encouragers are effective to help understand others when listening.

Question 27

Mindfulness is important to informational,critical,and relational listening.

Question 28

Jacob was watching a new documentary about the assassination of JFK. He was trying to evaluate the accuracy of the information about the secret service's involvement in this tragedy. Jacob was informational listening. 

Question 29

Most people are generally effective listeners.

Question 30

Selective listening begins at adolescence.

Question 31

____________________ is a physiological process that occurs when sound waves hit the human ear.

Question 32

____________________ is an active,complex process of engaging with messages.

Question 33

Ambushing involves perceiving personal attacks,criticisms,or hostile undertones in communication when no offense is intended.

Question 34

Literal listening is an effective form of listening because it focuses primarily on the content of the message.

Question 35

When we decide in advance that a speaker has nothing to offer us (thus we tune him/her out),we are engaged in prejudging this person which is an internal obstacle to listening.

Question 36

When a listener is listening carefully for the purpose of attacking a speaker,the listener is engaging in ____________________.

Question 37

One way to remember important information is to use mnemonic devices.

Question 38

Physically receiving a message is a passive process: we have to be present when vibrations are in the air or when visual stimuli convey communication.

Question 39

Interrupting can often occur in combination with conversation rerouting.

Question 40

When we pretend to listen,although our minds are really somewhere other than with the communication,we are engaging in ____________________.

Question 41

Responses,such as "Tell me more," "Really?" and "Go on," that a listener makes to the speaker's thoughts and feelings are called ____________________.

Question 42

Your textbook describes six types of nonlistening.Note and define the two types that you engage in the most often.Then,provide a specific,personal example of each of the two types you chose.Finally,note one thing you can do to improve each type of nonlistening in which you engage.

Question 43

____________________ is the part of the listening process that involves making sense out of what a person says.

Question 44

A classmate is having trouble retaining information from his psychology class lectures.What advice would you give him to improve his listening and information retention?

Question 45

Presenting a graph of complex statistical data while presenting information verbally can result in ____________________.

Question 46

The first step in listening is being fully engaged in the moment,or ____________________.

Question 47

There are many obstacles to effective listening.What two keep you from listening the most effectively? Give an example of each and suggest one way that you can improve on each of the two types you have described.

Question 48

Jess needs to remember the order of operations in mathematics: Parentheses,Exponents,Multiplication,Division,Addition,Subtraction.She learns the phrase,"Please Excuse My Dear Aunt Sally," in which the first letter of each word of the phrase corresponds with the first letter of the words she must remember.Jess is using a(n)____________________.