Deck 10: Communication in Organizations

Question 1

Training workshops help organizations to manage change. This would be an example of

A)a formal communication network.
B)a ritual.
C)a renewal rite.
D)a policy.
E)an enhancement rite. 

Answer 1

C

Question 2

Conrado's office was moved from the second floor to the fourth floor following his promotion.The is an example of

A)a renewal rite.
B)a rite of passage.
C)a rite of promotion.
D)an enhancement rite.
E)a rite of integration.

Answer 2

B

Question 3

Diego and his supervisor have coffee together every Monday.This is an example of a ____

A)rite.
B)communication network.
C)ritualistic rule.
D)ritual.
E)corporate expectation.

Answer 3

D

Question 4

Hierarchical charts are means that organizations formalize ____

A)constitutive rules.
B)ritualistic rules.
C)regulative rules.
D)hierarchical rules.
E)organizational rules.

Question 5

Holiday parties are examples enhancement rights.

Question 6

Gerri was a new teacher and soon became friends with Julia who had been a teacher at the school for several years.In the course of their conversation,Julia told Gerri about the principal and what she could expect.This is an example of

A)a personal story.
B)a collegial story.
C)a corporate story.
D)a communication network.
E)an organizational story.

Question 7

The purpose of corporate stories is to help socialize new members into the culture of an organization.

Question 8

Stories in organizations that convey the values,style,and history of an organization are called

A)corporate stories.
B)personal stories.
C)collegial stories.
D)ritual stories.
E)rite stories.

Question 9

The formal and informal links between members of an organization for the purpose of communication within the organization are called

A)communication networks.
B)communication structure.
C)communication hierarchies.
D)communication team networks.
E)communicational structural networks.

Question 10

Communication from subordinates to supervisors is known as

A)downward communication.
B)upward communication. 
C)grapevine.
D)supervisory communication.
E)informal communication.

Question 11

What do the phases "put something on the back burner," "stir the pot," and "give birth to a plan" reflect about organizations?

A)a sports language
B)a masculine language
C)a feminine language
D)a hierarchical language
E)an organizational language

Question 12

Organizations have certain ______________ governing aspects of work life that might include hiring,promotion,benefits,grievances,etc. These are known as

A)rites
B)roles
C)rituals
D)policies
E)rules

Question 13

Store managers at Kids Clothing,Inc.are required to conduct weekly audits of the returns the store has processed.This requirement is a ____

A)ritual.
B)rite.
C)policy.
D)rule.
E)structure.

Question 14

There is more masculine language in organizations than language that reflects female interests and experiences.

Question 15

The term used to define what is expected of an individual because of their specific position within the organization is called their

A)performance expectation.
B)organizational expectation.
C)role.
D)job description.
E)employment expectation.

Question 16

In most organizations,people belong to only one network.

Question 17

Which of the following are the types of rituals that are told in organizations?

A)corporate,social,and personal 
B)personal,social,and task
C)collegial,social,and personal
D)corporate,personal,and task
E)task,personal,and collegial

Question 18

Although organizations are different they have a common vocabulary.

Question 19

What is the term used to describe dramatic sets of activities that bring together aspects of an organization's culture into a single event?

A)rituals
B)rites
C)collegial events
D)corporate rituals
E)organizational rituals

Question 20

The term used to describe the ways of thinking,acting,and understanding how work is shared within an organization is called

A)organizational structure.
B)organizational culture.
C)organizational hierarchy.
D)organizational rituals.
E)organizational rites.

Question 21

A role could be performed by any number of people who have particular talents,experiences,and other relevant qualifications.

Question 22

____________________ organize relationships and interaction between members of an organization.

Question 23

Communication between members of an organization creates,sustains,and sometimes alters the culture.

Question 24

The formal and informal links between members in an organization are ____________________ within the organization.

Question 25

____________________ consists of the ways of thinking,acting,and understanding work that is shared in a company.

Question 26

Workplaces should encourage workplace friendships between supervisors and subordinates because they have few drawbacks.

Question 27

Collegial stories teach new members how to get along with other members of the organization.

Question 28

Because of the public awareness of sexual harassment,organizations have developed ____________________ that define sexual harassment and state the organization's attitude toward it.

Question 29

____________________ serve to establish and sustain organizational culture through the use of narratives.

Question 30

____________________ communication is peer to peer communication in an organization.

Question 31

Forms of communication that occur regularly and that members of the organization perceive as familiar and routine are called ____________________.

Question 32

Collegial stories can be shared by coworkers to tell us what to expect and from whom.

Question 33

Firing,demotions,and reprimands are common ____________________.

Question 34

Arbitration,mediation,and executive fiat are examples of blaming rituals.

Question 35

Organizations typically define ____________________ in job descriptions.

Question 36

To effectively participate in an organization you must not compromise.

Question 37

When Julia came to work for her company the presentation on how the company was founded is an example of a corporate story.

Question 38

____________________ means "structure."

Question 39

When retold among members of an organization,stories foster feelings of connection and revitalize organizational culture.

Question 40

The key to working in teams effectively is to be able adjust your communication style to the styles and expectations of a variety of people.

Question 41

Describe the role of stories for shaping and maintaining organizational culture.Give an example of how a story played a role in an organization of which you have been a member.

Question 42

Discuss the benefits and drawback of forming friendships with a supervisor you work with.Would you be likely to form a friendship with your supervisor? Why? Why not? Support your response from principles from the text.

Question 43

First,define organizational culture.Next,choose two of the four main features of organizational culture and define and give an example of each,specific to an organization of which you are a member.How does that organizational culture affect your experience in the organization.