Deck 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting

Question 1

Michaela is trying to identify the work performed and the working conditions of a software engineer.She plans to ask questions of the person who currently holds the job and compile the answers into a profile of the job.In this case,the ______ job analysis method would be most appropriate.

A) subject matter expert panel
B) interview
C) diary
D) observation

Answer 1

B

Question 2

Nick would like to identify the work performed and the working conditions of the receptionists at Acme Global.Specifically,he would like to know more about their interrelationships with other workers and gauge the complexity of the job.In this case,the ______ job analysis method would be most appropriate.

A) questionnaire
B) interview
C) subject matter expert panel
D) observation

Answer 2

D

Question 3

______ identifies the major tasks,duties,and responsibilities that are components of a job.

A) Job analysis
B) Job description
C) Job design
D) Job specification

Answer 3

B

Question 4

______ identifies what has to be done within the organization to produce a product or service.For each product or service,the tool identifies the series of tasks that need to be completed to take the work from initiation to completion.

A) HR forecasting
B) Job analysis
C) Ratio analysis
D) Workflow analysis

Question 5

Job ______ is at the core of human resource management.It is the basis of just about everything that human resources does.

A) expansion
B) design
C) analysis
D) simplification

Question 6

In the ______ method of job analysis,the worker is shadowed and tasks that the worker performs over a period of time are logged.

A) diary
B) observation
C) interview
D) subject matter expert panel

Question 7

In the ______ method of job analysis,questions help to identify the functions that are a part of a particular job,and then,in most cases,it assigns a point value to that function.

A) regressions
B) questionnaires
C) observations
D) workflows

Question 8

In the ______ method of job analysis,questions are asked of the job incumbent and the answers are compiled into a profile of the job.

A) questionnaire
B) diary
C) interview
D) observation

Question 9

Stephanie and Mallory are working to identify the work performed and the working conditions for each job within Acme Global.Their final product contains duties,responsibilities,skills,knowledge required,outcomes,and working conditions for each job.The process they are completing is ______.

A) job design
B) job analysis
C) job specification
D) HR forecasting

Question 10

Workers who are mismatched to a job tend to have low job ______,leading to absenteeism,higher turnover,and lower levels of productivity than those who are matched effectively.

A) expansion
B) simplification
C) specification
D) satisfaction

Question 11

______ identifies the work performed and the working conditions for each job within an organization.

A) Job description
B) Job design
C) Job analysis
D) Job specification

Question 12

In the ______ method of job analysis,the employee writes down the tasks accomplished while going about the job.

A) observation
B) interview
C) subject matter expert panel
D) diary

Question 13

Lauren and Juan are working to identify the work processes that create Acme Global's products.They are beginning with the organizational output.Next they will identify the tasks and the inputs.The tool they are using is ______.

A) job design
B) job specification
C) workflow analysis
D) hoteling

Question 14

Beatriz is trying to identify the work performed and the working conditions for the job of ombudsperson.This job has never existed at Acme Global and Laura does not know much about the job.In this case,the ______ job analysis method would be most appropriate.

A) subject matter expert panel
B) interview
C) diary
D) observation

Question 15

Talia is performing a job analysis.She gives Eduardo a set of questions to answer,since he has held the position of line supervisor for more than a year.In this scenario,Talia is conducting ______.

A) an investigation
B) performance evaluation
C) a job analysis interview
D) a downsizing

Question 16

______ identifies the qualifications of a person who should be capable of doing the job tasks noted in the job description.

A) Job specification
B) Job analysis
C) Job flow
D) Job design

Question 17

In the ______ method of job analysis,also called a technical conference method,a panel of experts bring to the process their strong knowledge of the jobs they evaluate.

A) subject matter expert panel
B) interview
C) observation
D) diary

Question 18

Halle is trying to identify the work performed and the working conditions of the 200 sales associates at Acme Global.She needs the information quickly to present it at the next management meeting.In this case,the ______ job analysis method would be most appropriate.

A) questionnaire
B) interview
C) diary
D) observation

Question 19

Don is conducting a job analysis.He gives Sara a questionnaire to complete,since she has held the position of lead technician for 6 years now.In this scenario,Sara is ______.

A) the former employee
B) the customer
C) the supervisor
D) the incumbent

Question 20

Carolyn is trying to identify the work performed and the working conditions of a research analyst at Acme Global.Since so much of the work is done inside the analyst's head,she cannot observe it.She would like to get an account of what the analyst does hour by hour.In this case,the ______ job analysis method would be most appropriate.

A) questionnaire
B) interview
C) diary
D) subject matter expert panel

Question 21

In ______ job analysis,the capabilities that an individual would need to have to succeed in the job are identified.

A) competency-based
B) task-based
C) ratio-based
D) regression-based

Question 22

______ job design focuses on the job characteristics that affect the psychological meaning and motivational potential of the job,and it views attitudinal variables as the most important outcomes of job design.

A) Biological
B) Motivational
C) Perceptual-motor
D) Organic

Question 23

______ job design focuses on minimizing the physical strain on the worker by structuring the physical work environment around the way the body works.

A) Perceptual-motor
B) Motivational
C) Biological
D) Mechanistic

Question 24

Sasha's job involves creating a widget from start to finish.She is given autonomy in how she creates the widget and is provided with regular feedback on the quality of her widgets.Sasha's job has a ______ design.

A) mechanistic
B) motivational
C) biological
D) perceptual-motor

Question 25

Catalina and Christian share a work station on the assembly line.Catalina works the morning shift and Christian works the afternoon shift.Catalina is 5'2" tall and Christian is 5'10" tall.The workstation can be lowered to Catalina's height and then raised to Christian's height.Catalina and Christian's jobs have a(n)______ design.

A) mechanistic
B) organic
C) biological
D) perceptual-motor

Question 26

Job ______ refers to changing the tasks or the way work is performed in an existing job.

A) redesign
B) design
C) simplification
D) specification

Question 27

In the job characteristics model,______ is the degree to which the employee has discretion to make decisions in planning,organizing,and controlling the task performed.

A) skill variety
B) task identity
C) autonomy
D) task significance

Question 28

______ is the process of identifying tasks that each employee is responsible for completing,as well as identifying how those tasks will be accomplished.

A) Mechanistic vs. organic job design
B) Job design
C) Perceptual-motor job design
D) Biological job design

Question 29

In the job characteristics model,______ is the degree to which an employee performs a whole identifiable task.For example,does the employee put together an entire television or just place the screen in the set?

A) task identity
B) skill variety
C) task significance
D) autonomy

Question 30

The primary outcomes of a job ______ are the creation of a job description and a job specification.

A) expansion
B) simplification
C) regression
D) analysis

Question 31

______ job design focuses on designing jobs around the concepts of task specialization,skill simplification,and repetition.

A) Motivational
B) Biological
C) Perceptual-motor
D) Mechanistic

Question 32

In job design,______ to be performed in organizations are grouped,usually into functional departments,and the tasks are further grouped into jobs for each employee,providing structures and processes.

A) tasks
B) ratios
C) trends
D) workflows

Question 33

In the job characteristics model,______ is the extent to which employees find out how well they perform their tasks.

A) task identity
B) feedback
C) skill variety
D) task significance

Question 34

In the job characteristics model,______ is an employee's perception of the importance of the task to others-the organization,the department,coworkers,and/or customers.

A) skill variety
B) task identity
C) autonomy
D) task significance

Question 35

Marissa has two assistants.She assigns all administrative tasks to one assistant and all research tasks to the other assistant.Marissa is using a ______ design for her assistants' jobs.

A) mechanistic
B) organic
C) biological
D) perceptual-motor

Question 36

______ provides a conceptual framework for designing or enriching jobs based on core job characteristics.

A) Perceptual-motor job design
B) Motivational job design
C) Job characteristics model
D) Biological job design

Question 37

When Rafaela arrived at work on Monday,her boss told her he was redesigning her job to allow her to use a variety of skills and give her autonomy in seeing her tasks through from start to finish.Rafaela's boss has used ______ job design in reconceiving her job.

A) motivational
B) organic
C) biological
D) perceptual-motor

Question 38

______ job design focuses on designing jobs with tasks that remain within the worker's normal mental capabilities and limitations.

A) Perceptual-motor
B) Biological
C) Organic
D) Mechanistic

Question 39

Katrina performs data analysis all day.She places each page of new data on the left side of her computer terminal.After she enters the data,she places the page facedown on the right side of her terminal.Katrina's job has a(n)______ design.

A) mechanistic
B) organic
C) biological
D) perceptual-motor

Question 40

In ______ job analysis,the job is described as a function of the tasks performed within the job.

A) regression-based
B) competency-based
C) task-based
D) ratio-based

Question 41

Rosie assigned her employees a goal.The employees planned,organized,led,and controlled one another to reach the goal.This is an example of a(n)______.

A) self-managed work team
B) rotating work team
C) enriched work team
D) integrated work team

Question 42

In motivational job design,______ work teams are assigned a number of tasks by a manager,and the team in turn gives specific assignments to members and is responsible for rotating jobs.

A) segregated
B) integrated
C) vertical
D) horizontal

Question 43

In human resource forecasting,______ identifies the estimated supply and demand for the different types of human resources in the organization over some future period,based on analysis of past and present demand.

A) HR analysis
B) qualitative forecast
C) regression analysis
D) ratio analysis

Question 44

DeAndre and Emily both work at Acme Global.Next month,DeAndre will work in Emily's job in the accounting department while Emily works in DeAndre's job in the marketing department.After the month is over,they will return to their regular jobs,hopefully having learned new skills and gained new perspectives.This is an example of ______.

A) work teams
B) job rotation
C) job enlargement
D) job enrichment

Question 45

Human resource ______ and labor requirements planning are the core of human resource managers' ability to analyze future employment needs for our organizations.

A) regression
B) forecasting
C) expansion
D) simplification

Question 46

In motivational job design,______ work teams are assigned a goal,and the team plans,organizes,leads,and controls to achieve the goal.

A) self-managed
B) flexible
C) regression
D) design

Question 47

In motivational job design,______ is the process of eliminating or combining tasks and/or changing the work sequence to improve performance.

A) job rotation
B) job simplification
C) job expansion
D) job enrichment

Question 48

Michelle wants to apply the job characteristics model to her employees' work.She plans to increase the number of diverse tasks and skills used to perform each job.Michelle is trying to change the ______ of the jobs.

A) skill variety
B) task identity
C) task significance
D) autonomy

Question 49

Willie found he did not have enough work to keep him busy throughout the work day.His boss found some more tasks for him so that he had plenty to do.This is an example of ______.

A) job enrichment
B) job rotation
C) job enlargement
D) work teams

Question 50

In motivational job design,______ job design tools include flextime,job sharing,telecommuting,and compressed workweeks.

A) self-managed
B) integrated
C) flexible
D) motivational

Question 51

Preeti wants to apply the job characteristics model to her employees' work.She plans to start giving performance appraisals every 3 months instead of every 12 months.Preeti is trying to change the ______ of the jobs.

A) skill variety
B) task identity
C) feedback
D) autonomy

Question 52

Acme Global used to require budget officers to get three signatures on each budget form.When Michael took over the Accounting Department,he changed the form so that only one signature was needed.This is an example of ______.

A) job simplification
B) job rotation
C) job enlargement
D) job enrichment

Question 53

Darya wants to apply the job characteristics model to her employees' work.She plans to redesign jobs so that each employee will be creating widgets from start to finish.Darya is trying to change the ______ of the jobs.

A) feedback
B) task identity
C) task significance
D) autonomy

Question 54

Nicole wants to apply the job characteristics model to her employees' work.She plans to give her employees more discretion to make decisions in planning,organizing,and controlling their tasks.Nicole is trying to change the ______ of the jobs.

A) skill variety
B) feedback
C) task significance
D) autonomy

Question 55

Alex wants to apply the job characteristics model to her employees' work.She plans to sit down with each employee and describe how the employee's job impacts the organization and brings in customers.Alex is trying to change the ______ of the jobs.

A) skill variety
B) autonomy
C) task significance
D) feedback

Question 56

In motivational job design,______ is the overall process of making jobs broader,with less repetition.

A) job enrichment
B) job simplification
C) job expansion
D) job rotation

Question 57

Pranit gave his employees several tasks and asked them to decide who should do what.The group of employees each took a task and then had one employee pull all the pieces together to create a report.With the exception of the employee who pulled all the pieces together,the employees did not have input into one another's work.This is an example of a(n)______.

A) self-managed work team
B) rotating work team
C) enriched work team
D) integrated work team

Question 58

Jamelle was not feeling challenged in his job.He had been doing the same job for 5 years and knew how to perform all the tasks well.To continue to motivate him,his boss gave him some new challenging tasks and additional authority.This is an example of ______.

A) job simplification
B) job rotation
C) job enlargement
D) job enrichment

Question 59

In human resource forecasting,______ utilizes mathematics to forecast future events based on historical data.

A) qualitative forecast
B) digression analysis
C) quantitative forecast
D) mediation analysis

Question 60

In human resource forecasting,______ is a process of reviewing historical items such as revenues and relating changes in those items to some business factor to form a predictive chart.

A) trend analysis
B) regression analysis
C) mediation analysis
D) quantitative forecast

Question 61

Asking or requiring employees to ______ is the quickest and easiest way to fix a labor shortage.

A) hire their friends
B) work slower
C) work overtime
D) take vacation

Question 62

In human resource forecasting,______ is a statistical technique that identifies the relationship between a series of variable data points for use in forecasting future variables.

A) quantitative forecast
B) regression analysis
C) qualitative forecasting
D) trend analysis

Question 63

In a ______,an organization is allowed to terminate the employment of a group of individuals with very little advance warning and generally does not have to provide any disciplinary or other justification for the terminations.

A) layoff
B) retraining
C) freezing
D) regression

Question 64

Acme Global has a labor surplus.Specifically,it has too many workers in one type of job and too few in another.Its best method for dealing with its surplus would be ______.

A) downsizing
B) early retirement
C) retraining
D) natural attrition

Question 65

A company needs extra employees to cover for hours that are missed by people taking time off,but do not want to carry too many extra people,a phenomenon known as ______.

A) absenteeism
B) turnover
C) slack resources
D) extra resources

Question 66

Jacob is reviewing the past 10 years of Acme Global's production and calculating specific proportions between production levels and number of employees.He plans to use the information to understand the relationship between production and number of employees.The process in which Jacob is engaged is ______.

A) qualitative forecasting
B) ratio analysis
C) regression analysis
D) job analysis

Question 67

In human resource forecasting,______ uses nonquantitative methods to forecast the future,usually based on the knowledge of a pool of experts in a subject or an industry.

A) mediation analysis
B) regression analysis
C) qualitative forecasting
D) quantitative forecast

Question 68

A ______ is a process of terminating a group of employees,with intent to improve organizational efficiency and effectiveness.

A) layoff
B) retraining
C) freezing
D) regression

Question 69

Lars is reviewing the past 10 years of Acme Global's revenue levels and comparing that data to how many workers were in the organization.He plans to use the information to create a chart of how many workers are needed for different production levels.The process in which Lars is engaged is ______.

A) qualitative forecasting
B) rationing analysis
C) trend analysis
D) regression analysis

Question 70

Acme Global just received a large order and needs more work hours to complete the order.The order must be finished in 2 weeks.At that time,the labor shortage will be over.Acme Global's best method for dealing with its labor shortage would be ______.

A) overtime
B) turnover reduction
C) retraining
D) outsourcing

Question 71

Due to a recession,Acme Global has a labor surplus.It wants to find a way to reduce the surplus while both being fair to employees and being ready to respond to increased demand when the recession is over.Its best method for dealing with its surplus would be ______.

A) job sharing
B) early retirement
C) hiring freezes
D) natural attrition

Question 72

In a labor surplus,some form of ______ is an option for lowering labor costs without terminating employees.

A) work-sharing
B) overtime
C) layoff
D) downsizing

Question 73

An option for immediately lowering labor costs is a ______ for all or part of the workforce.

A) pay increase
B) job redesign
C) pay reduction
D) job expansion

Question 74

In a labor surplus,an organization can allow natural ______ to lower organizational numbers without the need for a layoff or pay reduction.

A) work-sharing
B) attrition
C) layoff
D) downsizing

Question 75

The process of planning for smooth transitions when key employees depart or get promoted in order to minimize disruption of the organization's work is called ______.

A) succession planning
B) turnover planning
C) absenteeism
D) voluntary turnover

Question 76

Acme Global forecasts that it will have a labor shortage in 2 years.Given the new products the organization is developing,there will not be enough skilled workers available for Acme Global to hire,nor will its current employees have the necessary skills.Acme Global's best method for dealing with its labor shortage would be ______.

A) overtime
B) temporary or contract workers
C) retraining
D) turnover reduction

Question 77

Acme Global has a very large labor surplus and needs to cut costs quickly.Its best method for dealing with its surplus would be ______.

A) downsizing
B) early retirement
C) job sharing
D) natural attrition

Question 78

Organizations have ______ turnover when employees cannot figure out what is necessary to be successful in their individual jobs and the organization has to terminate their employment.

A) involuntary
B) voluntary
C) qualitative
D) organic

Question 79

In a labor shortage,______ work to another organization could be helpful.

A) interning
B) forecasting
C) outsourcing
D) simplifying

Question 80

In human resource forecasting,______ is the process of reviewing historical data and calculating specific proportions between a business factor (such as production)and the number of employees needed.

A) mediation analysis
B) qualitative forecasting
C) regression analysis
D) ratio analysis