Deck 9: Rights and Employee Management

Question 1

Acme Global's ______ states that employees will treat one another with respect,be professional and ethical at all times,and always protect confidential information.

A) code of conduct
B) employee assistance program
C) employment code
D) mission statement

Answer 1

A

Question 2

Ananda,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor violated Ananda's ______.

A) right of freedom of speech
B) right of equal opportunity
C) right to privacy
D) right of freedom of conscience

Answer 2

D

Question 3

Brandon was injured at work when a belt on the machine he was working on came off.He had reported to management that the belt looked frayed and that the machine was 2 months overdue for its scheduled maintenance.However,the machine had not been serviced.It would appear that Brandon's right to ______ was violated.

A) free consent
B) due process
C) life and safety
D) free speech

Answer 3

C

Question 4

The ______ is the organization's mechanism for identifying the ethics and values of the firm,and it serves as a guide to individual action.

A) code of conduct
B) data and device policy
C) worker right
D) worker privilege

Question 5

The ______ means the organization has a general duty to see that every employee is protected from harm when working within the organization.

A) right of free consent
B) right to due process
C) right to life and safety
D) right to work

Question 6

Matthew's manager disciplined him for spending 3 hours each day on social media instead of doing his work.This is an example of a consequence of ______.

A) code of conduct
B) workplace monitoring
C) employment-at-will
D) orientation period

Question 7

Maxwell's manager asked for Maxwell's user name,password or other login credentials for Maxwell's personal social media accounts so that the manager could see what Maxwell shared with friends and family about work and other topics.This could be a violation of Maxwell's right to ______.

A) free consent
B) due process
C) privacy
D) freedom of conscience

Question 8

Spencer's manager,who is the owner of the business,asked Spencer to record some of the manager's personal expenses as business expenses to make the expenses deductible for income tax.Since this practice is illegal,Spencer refused to do it.He was fired.It would appear that Spencer's right to ______ was violated.

A) free consent
B) due process
C) life and safety
D) freedom of conscience

Question 9

In an organization,employees do not need permission to exercise their ______.

A) consent
B) goal
C) rights
D) privileges

Question 10

The ______ means employees generally should not be asked to do something that violates their personal values and beliefs,as long as these beliefs generally reflect commonly accepted societal norms.

A) right to due process
B) right to privacy
C) right to free speech
D) right of freedom of conscience

Question 11

The ______ means that,within the organization itself,individuals should be free to express concerns or discontent with organizational policies without fear of harm.

A) right to free speech
B) right to privacy
C) right of freedom of conscience
D) right to due process

Question 12

______ are things a person in a society is allowed to do without any permission required from an authority.

A) Goals
B) Privileges
C) Rights
D) Abilities

Question 13

Individuals in a modern organization have the ______,which is the right of the individual to know what they're being asked to do and the possible and probable consequences of that action to the individual or others,either inside or outside the organization.

A) right to due process
B) right of free consent
C) right to life and safety
D) right to work

Question 14

______ are things that individuals are allowed to do based on asking permission from an authority.

A) Abilities
B) Privileges
C) Goals
D) Rights

Question 15

After the 2011 tsunami hit the coast of Japan,Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors.By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work,the organization was ensuring the employees' ______.

A) right to life and safety
B) right of free consent
C) right to privacy
D) right of free speech

Question 16

Portia is a vegetarian and chooses not to eat meat based on moral and ethical rationales.Her employer is hosting a barbeque event,and all employees are expected to attend.Portia exercises her right of ______ when asking to be excused from the party.

A) life and safety
B) free speech
C) due process
D) freedom of conscience (limited)

Question 17

If the employee has to request permission to do something within the organization,then the employee is attempting to exercise a ______.

A) privilege
B) rights
C) goals
D) consent

Question 18

The ______ means the organization would have a duty to investigate any disciplinary infractions,and the employees would have a right to understand the charges against them,the evidence concerning those charges,and the reasons for the conclusions that led to any disciplinary action by the organization.

A) right to due process
B) right to work
C) right to life and safety
D) right of free consent

Question 19

Andrei was accused of stealing office supplies and fired immediately.It would appear that Andrei's right to ______ was violated.

A) free consent
B) due process
C) life and safety
D) freedom of conscience

Question 20

Syndie writes a fashion blog outside of her work hours and duties.In one blog post,she used pictures of her coworkers as examples of "what not to wear" and made comments about her department having as little business sense as it did fashion sense.When her coworkers objected to her online comments,management insisted that she take down the blog post or face disciplinary action.This example illustrates Syndie's limited right to ______.

A) free consent
B) free speech
C) life and safety
D) privacy

Question 21

Top salesperson Tahani noticed that a new salesperson,Brandon,was struggling to make sales.Tahani told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques.Together,Tahani and Brandon practiced the techniques and Brandon said he would start trying them out on clients.The two made an appointment to follow-up on how the techniques were working in 2 weeks.Tahani provided ______ to Brandon.

A) coaching
B) counseling
C) conduct training
D) discipline

Question 22

Organizations have a right to set up an ______ period for new employees.This used to be called a probationary period.

A) exception
B) orientation
C) addition
D) exemption

Question 23

______ is corrective action designed to get employees to meet standards and the code of conduct.

A) Serious misconduct
B) Employee assistance programs (EAPs)
C) Coaching
D) Discipline

Question 24

The steps,in order,of the Coaching Model to be used when employee performance drops below aspirational levels are ______.

A) describe desired performance, describe current performance, compare desired to current performance, get a commitment to the change
B) denial, resistance, exploration, commitment
C) describe current performance, describe desired performance, compare desired to current performance
D) describe current performance, describe desired performance, get a commitment to the change, follow-up

Question 25

Nasim was fired from his job after 3 years of good performance.His boss simply said that the organization was changing and did not need Nasim's work any longer.This type of firing is likely acceptable under the doctrine of ______.

A) employment variability
B) workplace monitoring
C) employment-at-will
D) orientation period

Question 26

Ongoing employee ______ has three parts-coaching,counseling,and disciplining-but not all three parts are needed in all cases.

A) reduction
B) reorganization
C) organization
D) development

Question 27

Stephanie really does not care if she makes her goal of opening 10 new retail charge accounts during her shift.Stephanie appears to be a problem employee who ______.

A) lacks motivation
B) lacks ability
C) breaks rules
D) has problems

Question 28

Martine's boss gave her feedback about an absenteeism problem that was affecting her job performance.Once it was clear that the feedback had not solved the problem,Martine's boss referred her to the company's employee assistance program.What Martine's boss is doing is an example of ______.

A) coaching
B) motivational training
C) management counseling
D) leadership

Question 29

When determining why an employee is not performing up to potential,a manager should use the performance formula,which is ______.

A) Performance = Ability × Motivation × Resources
B) Performance = Ability × Coaching
C) Performance = Willingness × Limitations × Resources
D) Performance = Motivation × Coaching
E) Performance = Motivation × Resources

Question 30

______ is the process of giving motivational feedback to maintain and improve employee performance.

A) Coaching
B) Progressive discipline
C) Management counseling
D) Serious misconduct

Question 31

At the end of the selection process at Acme Global,all new employees are required to pass a physical exam that includes a urinalysis.This is part of management's right to establish ______.

A) drug testing
B) workplace monitoring
C) employment-at-will
D) orientation period

Question 32

______ provide a staff of people who help employees get professional assistance in solving their problems.

A) Conductors
B) Management counselors
C) Employee assistance programs
D) Progressive discipliners

Question 33

Jason could not develop the phone app he was tasked with creating for a customer because he did not complete the necessary training.Jason appears to be a problem employee who ______.

A) lacks motivation
B) lacks ability
C) breaks rules
D) has problems

Question 34

______ is the process of giving employees feedback and referring employees with problems that cannot be managed within the work structure to the organization's employee assistance program.

A) Coaching
B) Management counseling
C) Progressive discipline
D) Gross negligence

Question 35

Rahul noticed that Jacob's work has been slipping.Jacob has been coming to work late and turning in projects after deadlines.When asked,Jacob simply said that he was sorry for being late and would try to do better.After a week with no improvement,Rahul called Jacob into his office and asked if Jacob was aware of the employee assistance program that is free for Jacob to use.Rahul was providing ______ to Jacob.

A) coaching
B) counseling
C) conduct training
D) discipline

Question 36

______ is a way to provide ongoing feedback to employees about their job performance.

A) Counseling
B) Discipline
C) Rating
D) Coaching

Question 37

Managers should not give advice on how to solve personal problems such as a relationship difficulty.In such cases,the appropriate thing to do would be to refer the employee to a(n)______ program if one were available.

A) coaching
B) training
C) sustainability
D) employee assistance

Question 38

______ allows the company or the worker to break the work relationship at any point in time,with or without any particular reason,as long as no law is violated.

A) Workplace monitoring
B) Codes of conduct
C) Orientation
D) Employment-at-will

Question 39

Thom refused his employer's request to falsify the contents of a report to the Department of Labor.The employer subsequently discharged Thom for insubordination.In his wrongful discharge suit,Thom would be able to argue the ______ exception to at-will-employment?

A) equal employment
B) public policy
C) implied contract
D) quasi-contractual obligation

Question 40

After 1 month on the job,Tanner was fired for not learning the job fast enough.His employer can do this easily under a(n)______.

A) code of conduct
B) employment monitoring
C) contract
D) orientation period

Question 41

The ______ disciplinary steps are informal coaching talk,oral warning,written warning,suspension,and dismissal.

A) regressive
B) progressive
C) aggressive
D) passive

Question 42

Krista focuses on directing and controlling behavior among her employees to ensure that tasks get done.She tends to closely oversee performance.Krista's interaction with employees is ______ behavior.

A) interactive
B) directive
C) supportive
D) reactive

Question 43

______ is intentional behavior that has the potential to cause great harm to another or to the company.

A) Management counseling
B) Accident
C) Gross negligence
D) Serious misconduct

Question 44

______ is a set of standard tests for fairness in disciplinary actions that were originally utilized in union grievance arbitrations.

A) Just Cause
B) Serious Misconduct
C) Coaching
D) Gross Negligence

Question 45

______ is the process of influencing employees to work toward the achievement of organizational objectives.

A) Leadership
B) Coaching
C) Counseling
D) Discipline

Question 46

Large quantities of office supplies have been disappearing at Acme Global.Leticia is convinced that her employee Jorani is behind the thefts because she once ran into Jorani at the bank and saw her using a pen like the ones in the office.Leticia calls Jorani to her office and tells her she is being suspended for a week without pay because of the thefts.The discipline of Jorani appears to violate which Just Cause test?

A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

Question 47

Caileen has a pattern of coming in late on Mondays.Each time this has happened,Caileen's manager has gotten angrier and angrier.Finally,the manager has had enough and wants to dock Caileen's pay for being tardy on so many Mondays.However,there is no evidence that Caileen has ever been told that coming in late on Mondays is a problem.The discipline of Caileen appears to violate which test of Just Cause?

A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

Question 48

Kim is a highly talented programmer at Acme Global.However,lately Kim has not been performing as well as she historically did.It has become obvious through conversations with her that she just doesn't really care about performing to the best of her ability.If her manager applied the situational management model to the problem,what management style would be the best fit for Kim's situation?

A) a combination of participative and autocratic management
B) a consultative approach
C) a participative approach
D) a combination of autocratic and consultative management

Question 49

______ is a process in which the employer provides the employee with opportunities to correct poor behavior before terminating them.

A) Employee assistance program (EAP)
B) Progressive discipline
C) Coaching
D) Management counseling

Question 50

Cliessa was fired for smoking a cigarette in the bathroom.This was her first infraction on the company's new "no smoking" on-site policy.The discipline of Cliessa appears to violate which Just Cause test?

A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

Question 51

Vasya and Austin share responsibility for writing up the minutes following the weekly staff meeting and circulating them to all attendees.Vasya and Austin take turns,alternating weeks.One week,Vasya's boss yelled at her for not getting the minutes out on time,even though it was Austin's week to send them out.Which Just Cause test applies in this case?

A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

Question 52

Kelsey received a written warning after she slowed the production line twice last week when she could not keep up with her section.This happened at least four times the previous week to Takeshi.However,Takeshi only got an oral warning.The discipline of Kelsey appears to violate which Just Cause test?

A) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
B) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?
C) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
D) Was the company's investigation conducted fairly and objectively?

Question 53

Marianna has been returning from her lunch break 30 minutes late for the past 2 weeks.When her manager confronts her about it,she points out that everyone,including her manager,takes long lunches and makes up the half hour later in the day.The discipline of Marianna appears to violate which Just Cause test?

A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

Question 54

Giorgio intentionally inserted a virus into his company's computer system because he received low evaluation scores this period.Giorgio is guilty of ______.

A) gross negligence
B) just cause
C) a mistake
D) serious misconduct

Question 55

______ is a serious failure to exercise care in the work environment.

A) Progressive discipline
B) Serious misconduct
C) Gross negligence
D) Accident

Question 56

Quinn is asking questions about employees' knowledge,experience,education,skills,and training to do a particular task without direction.Quinn is examining the ______ aspect of employee capability.

A) ability
B) motivation
C) culture
D) interaction

Question 57

James was disciplined for missing three deadlines in a row.His manager said that this was an unacceptable number of deadlines to miss.However,James knows that another employee has missed many more deadlines and not faced any disciplinary action.This case appears to violate one of the rules of ______ in discipline.

A) coaching
B) Just Cause
C) counseling
D) misconduct

Question 58

Taylor was disciplined for sending a personal e-mail using a company computer.When he reviewed the employee handbook,he could find no mention of this being an infraction.When he brought this up with his manager,he was told that he "should have known better." This disciplinary action appears to violate which Just Cause test?

A) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
B) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?
C) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
D) Was the company's investigation conducted fairly and objectively?

Question 59

The only time a ______ should be used as a progressive disciplinary measure is when there is a personality conflict between the employee and another employee in the unit or between the employee and their supervisor.

A) demotion
B) termination
C) transfer
D) retention

Question 60

Janay is asking questions about whether employees have the confidence to do the task and whether they want to do the task.Janay is examining the ______ aspect of employee capability.

A) ability
B) culture
C) interaction
D) motivation

Question 61

To overcome employees' resistance to change,Jaclyn always tries to answer the employee question "what is in it for me?" and demonstrate how employees and the organization will benefit from the change.Jaclyn is trying to ______ to overcome resistance to change.

A) develop a positive trust climate for change
B) clearly state why the change is needed
C) create a win-win situation
D) involve employees

Question 62

The Acme Global Corporation is implementing a new software program for entering sales data.Soraya is comfortable with the current system and plans to keep using it even after the new software has been adopted.Soraya does not think the new software will change anything she does.Soraya is in the ______ stage of the change process.

A) commitment
B) exploration
C) resistance
D) denial

Question 63

In situational management,using the ______ style is appropriate when interacting with low-capability employees.

A) autocratic
B) participative
C) consultative
D) empowering

Question 64

In situational management,a(n)______ style involves highly directive and highly supportive behavior,and it is appropriate when interacting with moderately capable employees.

A) empowering
B) consultative
C) autocratic
D) participative

Question 65

Angeline manages a group of employees who she knows have the ability to perform,but who also feel like their performance doesn't matter much to the success of the company,and are therefore not concerned with doing a great job.Angeline may want to approach this group using a ______ management style to improve their collective performance.

A) participative
B) results driven
C) consultative
D) empowering

Question 66

Salma is one of the best appliance repair people in her department.She can quickly disassemble appliances to diagnose and fix problems.However,her manager has noted that when other repair people ask her for help,she hesitates and seems unsure of herself.According to situational management,her manager should use a(n)______ management style to manage Salma's performance problem.

A) autocratic
B) consultative
C) participative
D) empowerment

Question 67

As an order clerk,Maddy does well on the job task of entering customer information and product information on order forms.She is accurate and efficient in her work.She is also friendly and energetic with her customers and coworkers.She appears to enjoy the job.According to situational management,her manager should use a(n)______ management style to manage Maddy's performance.

A) autocratic
B) consultative
C) participative
D) empowering

Question 68

In situational management,a(n)______ style requires providing very little direction or support to employees,and it is appropriate when interacting with outstanding employees.

A) consultative
B) autocratic
C) participative
D) empowering

Question 69

Maria is having difficulty with her job as a retail sales clerk.She is enthusiastic about her job,and is good at parts of it,but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.According to situational management,her manager should use a(n)______ management style to manage Maria's performance problem.

A) autocratic
B) consultative
C) participative
D) empowerment

Question 70

In situational management,a(n)______ style is characterized by low directive behavior and high supportive behavior,and it is appropriate when interacting with employees with high capability.

A) consultative
B) autocratic
C) participative
D) empowering

Question 71

To overcome his employees' resistance to change,Daniel constantly looks for better ways to do things.He tries to show employees that he has their best interests at heart and he encourages employees to suggest changes.Daniel is trying to ______ to overcome resistance to change.

A) develop a positive trust climate for change
B) clearly state why the change is needed
C) create a win-win situation
D) provide support and evaluation

Question 72

The Acme Global Corporation is implementing a new software program for entering sales data.Madelaine has been telling the other sales people that the new software is really going to be used to reduce the number of sales positions in the organization.She has told the junior sales persons that they should start looking for new jobs because the company is going to eliminate their positions when the new software comes online.Madelaine is in the ______ stage of the change process.

A) commitment
B) exploration
C) resistance
D) denial

Question 73

Group ______ is about how members get along,not how they do their work.

A) cohesiveness
B) adjourning
C) restrictions
D) dynamics

Question 74

The Acme Global Corporation is implementing a new software program for entering sales data.Karl has attended two trainings to help him understand how to enter sales into the new system.Karl is in the ______ stage of the change process.

A) commitment
B) exploration
C) resistance
D) denial

Question 75

Stages of the change process are denial,resistance,exploration,and ______.

A) resistance to change
B) commitment
C) change
D) habits

Question 76

Part of Sabrina's job as a cashier is to answer customers' questions and provide information on products.Her manager has noted that she cannot answer most questions and is sullen with most customers.According to situational management,her manager should use a(n)______ management style to manage Sabrina's performance problem.

A) autocratic
B) consultative
C) participative
D) empowerment

Question 77

In situational management,a(n)______ style is highly directive and low in supportiveness.

A) autocratic
B) participative
C) consultative
D) empowering

Question 78

Mariah focuses on encouraging and motivating without telling the employees what to do.She explains things and listens to employee views,helping employees make their own decisions by building up their confidence and self-esteem.Mariah's interaction with employees is ______ behavior.

A) supportive
B) directive
C) interactive
D) reactive

Question 79

Which ______ management style is also known as the laissez-faire or hands-off style?

A) participative
B) results driven
C) consultative
D) empowering

Question 80

In the commitment stage of the change process ______.

A) the individual will necessarily continue to resist the change for a long time
B) the individual will almost always remain committed to the change without variance
C) people will fear the change, but go ahead with it anyway
D) the individual level of commitment can still continue to change