Deck 12: Management Support Systems

Question 1

A geographic information system (GIS)can integrate maps and database data with queries.

Answer 1

True

Question 2

Related technologies for group support,such as electronic meeting systems (EMSs)and computer-mediated communication (CMC),are considered full-function GSSs because they contain decision-making tools.

Answer 2

False

Question 3

Semistructured decisions are often used in _____.

A)payroll development
B)record keeping
C)sales forecasting
D)hiring and firing

Answer 3

C

Question 4

According to the guidelines for designing a management support system,when benefits are intangible,the design team should associate the benefits with a measurable factor,such as increased sales.

Question 5

In the intelligence phase of the decision-making process,a decision maker defines criteria and generates alternatives to meet the criteria.

Question 6

Effective design and implementation of an executive information system (EIS)requires top management support and user involvement.

Question 7

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

A)Structured
B)Semistructured 
C)Unstructured
D)Pseudostructured

Question 8

Real-time computer conferencing used in electronic meeting systems includes video capability.

Question 9

Executive information systems (EISs)are used for reporting exceptions.

Question 10

_____ involves semistructured decisions.

A)Record keeping
B)Budget preparation
C)Hiring and firing
D)Research and development

Question 11

The technical designer focuses on how data should be stored in a decision support system (DSS).

Question 12

Information technologies are a major support tool for making unstructured decisions.

Question 13

In a decision support system (DSS),the user interface manages and coordinates the database and model base.

Question 14

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

Question 15

A user interface enables a decision support system (DSS)to analyze information.

Question 16

Unstructured decisions are often used in computer configuration.

Question 17

Groupware is software that helps a group of decision makers work with the same application,provided they work in the same location.

Question 18

_____ decisions are vaguely defined by standard operating procedures but include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

A)Structured
B)Semistructured 
C)Unstructured
D)Pseudostructured 

Question 19

Decision support systems (DSS)are focused on efficiency rather than effectiveness.

Question 20

Record keeping,payroll,and simple inventory problems are examples of _____ tasks.

A)structured
B)semistructured
C)unstructured
D)pseudostructured

Question 21

The _____ component of a decision support system (DSS)includes mathematical and statistical models that,along with the database,enable a DSS to analyze information.

A)user interface
B)DSS engine
C)model base
D)database model

Question 22

Decisions related to _____ are considered semistructured decisions at the operational management level of an organization.

A)setting queue priorities
B)accounts receivable
C)record keeping
D)payroll

Question 23

A(n)_____,used in the choice phase,helps sort through possible solutions to choose the best one for an organization.

A)decision support system
B)supply chain management system
C)electronic meeting system
D)geographic information system

Question 24

In the context of the roles in the decision support system (DSS)environment,which of the following questions does a managerial designer address?

A)What should the balance between aggregated and disaggregated data be?
B)What are the operations of the model?
C)What type of file structure should be used?
D)What are the assumptions required to create and use a model?

Question 25

Which is true of semistructured decisions?

A)They involve multiple criteria.
B)They rely excessively on information technologies.
C)They require automation.
D)They involve programmable tasks.

Question 26

Decisions related to _____ are considered structured decisions at the operational management level of an organization.

A)payroll
B)accounts receivable
C)setting queue priorities
D)sales forecast

Question 27

In the context of organizational decisions at the tactical management level,_____ decisions are often used in resolving conflicts between two divisions.

A)pseudostructured
B)semistructured 
C)unstructured
D)structured 

Question 28

Unstructured decisions are often used in _____.

A)introducing a new product
B)capital acquisition analysis
C)record keeping
D)simple inventory problems

Question 29

In the decision support system (DSS)environment,the _____ focuses on how a DSS is implemented and usually addresses questions about data storage,user access,response time,and security measures.

A)managerial designer
B)technical designer
C)model builder
D)user

Question 30

In a decision support system (DSS),decisions about the type of file structure to be used are taken by the _____ designer.

A)technical
B)managerial 
C)model
D)database 

Question 31

In the context of the features of a decision support system (DSS),_____ analysis enables you to apply different variables in decision making.

A)what-if
B)data 
C)sensitivity
D)exception reporting 

Question 32

In the context of organizational decisions at the strategic management level,a merger involves _____ decisions.

A)pseudostructured
B)semistructured
C)unstructured
D)structured

Question 33

In the _____ phase of the decision-making process,data is collected from internal and external sources and processed.

A)choice
B)intelligence 
C)implementation
D)design 

Question 34

_____ is an area that involves unstructured decisions.

A)Record keeping
B)Sales forecasting
C)Research and development
D)Capital acquisition analysis

Question 35

In the context of organizational decisions at the strategic management level,_____ decisions are often used in deciding the plant location of an organization.

A)pseudo structured
B)semistructured 
C)unstructured
D)structured

Question 36

In the context of organizational decisions at the tactical management level,_____ decisions are often used in setting queue priorities.

A)structured
B)semistructured 
C)unstructured
D)pseudostructured

Question 37

Identify a true statement about decision support systems (DSSs).

A)DSSs facilitate improvements but do not necessarily cause them.
B)DSSs focus on efficiency rather than effectiveness.
C)DSSs take more time than conventional decision-making processes.
D)DSSs generate generic solutions and do not provide one-of-a-kind solutions.

Question 38

In a decision support system (DSS)environment,a _____ is the liaison between users and designers.

A)system architect
B)managerial designer
C)model builder
D)database builder

Question 39

Identify a true statement about unstructured decisions.

A)They are heavily influenced by the decision maker's intuitions.
B)They involve programmable tasks.
C)They have a standard operating procedure.
D)They are well supported by information technology.

Question 40

Which component of a decision support system (DSS)manages and coordinates the other major components?

A)database
B)engine
C)model base
D)user interface

Question 41

Which module of an executive information system (EIS)is responsible for using the system?

A)administrative
B)builder
C)tracking
D)runtime

Question 42

Identify a true statement about group support systems (GSSs).

A)Increasing collaboration improves the effectiveness of decision makers.
B)Textual data is transmitted faster than verbal data.
C)Arranging many GSS sessions is difficult because of low cost efficiency.
D)GSS sessions transmit data within a secure network.

Question 43

The _____ aspect of a group support system (GSS)reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.

A)decentralization
B)evaluation
C)intervention
D)extension

Question 44

A group support system (GSS),with the help of a(n)_____,enhances decision making by providing a clear focus for group discussion and focusing attention on critical issues.

A)automated collaborator
B)computerized examiner
C)concealed streamer
D)human facilitator

Question 45

Groupware is intended mainly for _____.

A)promotion
B)decision support
C)teamwork
D)committee session

Question 46

In the context of executive information systems (EISs),_____ allows managers to flag data that is unusual or out of normal boundaries.

A)forecasting
B)text mining
C)variance reporting
D)data reporting

Question 47

For a(n)_____ system to be useful,it should collect data related to an organization's critical success factors-issues that make or break a business.

A)group support
B)decision support 
C)executive information
D)geographic information 

Question 48

Identify a true statement about a Web-based group support system (GSS).

A)It can transfer data without any speed limitation.
B)It transmits data with high network security.
C)It retains the quality of media across the network.
D)It can be used on any operating system.

Question 49

Which programs carry out repetitive tasks and can be programmed to make decisions based on specified conditions?

A)Intelligent agents
B)Cyclic trackers
C)Data stabilizers
D)Sequential recorders

Question 50

A(n)_____ system uses spatial and nonspatial data and specialized techniques for storing coordinates of networks of lines (roads,rivers,streets)and reporting zones (zip codes,cities,counties,states).

A)group support
B)geographic information 
C)executive information
D)electronic meeting 

Question 51

According to Peter G.Keen,a former MIT professor,which is a benefit of a decision support system (DSS)?

A)Easy assessment of costs and benefits
B)Ability to cause improvements
C)Focus on efficiency rather than effectiveness
D)Fast response to unexpected situations

Question 52

Which is true of a group support system (GSS)?

A)It requires the presence of the human touch.
B)It makes people schedule more meetings than required.
C)It reduces stress levels of decision makers.
D)It provides high security for the data being exchanged.

Question 53

Which geographic object of a geographic information system (GIS)is most likely used to show the location of an airport?

A)Points
B)Areas
C)Lines
D)Regions

Question 54

Group support systems (GSSs)are advantageous because:

A)they give decision makers more time to talk with one another and solve problems.
B)they solve security problems faced by other communication systems.
C)they reduce the possibility of scheduling more meetings than necessary.
D)they aid nonverbal communication.

Question 55

Managers use executive information systems (EISs)to:

A)communicate via videoconferences.
B)work in groups.
C)track inventories.
D)spot trends.

Question 56

Which module of an executive information system (EIS)is used by developers to configure data mapping and screen sequencing?

A)administrative
B)builder 
C)tracking
D)runtime 

Question 57

_____ enable decision makers in different locations to participate in a group decision-making process.

A)Enterprise management systems
B)Database management systems
C)Electronic meeting systems
D)Geographic information systems

Question 58

Identify a characteristic of electronic meeting systems.

A)Real-time computer conferencing has advanced video capability.
B)Video teleconferencing does not require skilled labor as the equipment involved is easy to use.
C)Video teleconferencing enables participants to share text and graphics.
D)Desktop conferencing enables participants to have multiple video windows open at one time.

Question 59

Which module of an executive information system (EIS)is responsible for managing data access?

A)runtime
B)builder 
C)tracking
D)administrative 

Question 60

Identify a disadvantage of group support systems (GSSs).

A)Increased stress levels
B)Decreased on-site interaction
C)Unnecessary meetings
D)Lack of cooperation

Question 61

What ensures that key decision makers are involved in designing a management support system (MSS)?

A)Clearly defining objectives and benefits.
B)Keeping lines of communication open.
C)Identifying executives' information needs.
D)Designing a flexible system.

Question 62

During the _____ phase of the decision-making process,the best and most effective course of action is selected.

A)intelligence
B)design 
C)choice
D)implementation 

Question 63

Which task is performed by a geographic information system (GIS)?

A)Finding zip codes of areas with high population
B)Recognizing the location where an accident has occurred
C)Identifying areas with less oxygen
D)Showing the number of people walking across a bridge

Question 64

Which geographic object of a geographic information system (GIS)is most likely used to show a street or a river?

A)Points
B)Lines
C)Areas
D)Regions

Question 65

_____ uses the geographic information system (GIS)application to dispatch personnel and equipment to crime and fire locations.

A)Transportation and logistics
B)Urban planning
C)Government
D)Insurance

Question 66

During the _____ phase of the decision-making process,ideas are converted into actions.

A)intelligence
B)design 
C)choice
D)implementation 

Question 67

Which system performs tasks similar to a database management system (DBMS)?

A)decision support
B)model base management 
C)electronic meeting
D)geographic information 

Question 68

Which is an important factor in designing a management support system (MSS)?

A)Making the system's complexity visible
B)Keeping the interface simple
C)Ensuring closed lines of communication
D)Varying the look and feel

Question 69

A(n)_____ system is a branch of decision support systems (DSSs)that gives managers easy access to internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information.

A)group support
B)executive information 
C)electronic meeting
D)geographic information 

Question 70

In _____,a geographic information system (GIS)is used to track changes in ridership on mass-transit systems.

A)marketing operations
B)education planning
C)real estate businesses
D)urban planning

Question 71

What analysis feature of a decision support system (DSS)pinpoints the region that generated the highest total sales?

A)goal seeking
B)sensitivity 
C)what-if
D)exception reporting 

Question 72

In the decision support system (DSS)environment,a _____ is responsible for supplying information on what a model does,what data inputs it accepts,how the model's output should be interpreted,and what assumptions go into creating and using the model.

A)model designer
B)managerial designer
C)model builder
D)database builder

Question 73

In the context of defining the objectives and benefits of a management support system (MSS),which is an intangible benefit?

A)Increasing profits
B)Increasing demand
C)Improving customer service
D)Improving the organization's revenue

Question 74

Which component of a decision support system (DSS)enables the DSS to perform analysis operations on the information stored in the system?

A)model base
B)user interface
C)database
D)DSS engine

Question 75

A(n)_____ is an interactive information system consisting of hardware,software,data,and models (mathematical and statistical)designed to assist strategy makers in an organization.

A)decision support
B)supply chain management 
C)employee monitoring
D)logistics management 

Question 76

A geographic information system (GIS)with analytical capabilities evaluates the impact of decisions by interpreting _____ data.

A)spatial
B)non spatial 
C)preexisting
D)assumed 

Question 77

The different types of information systems that have been developed to support certain aspects and types of decisions are collectively called _____ systems.

A)management support
B)supply chain management 
C)electronic meeting
D)geographic information 

Question 78

Which geographic object of a geographic information system (GIS)is most likely used to show a particular zip code or a large tourist attraction?

A)Points
B)Lines
C)Areas
D)Intersections

Question 79

In a typical organization,_____ decisions are often used in capital acquisition analysis.

A)structured
B)semistructured 
C)unstructured
D)pseudo structured 

Question 80

In _____,a geographic information system (GIS)is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics.

A)government
B)logistics
C)marketing operations
D)real estate businesses