Deck 1: Management

Question 1

Designers such as Marimekko and Marant partnered with Swedish retailer Hennes & Mauritz to sell an affordable line of exclusively designed high-fashion clothing.Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes.What management function guided the alliance between the designer and the retailer?

A) controlling
B) leading
C) planning
D) organizing

Answer 1

D
Organizing is deciding where decisions will be made,who will do what jobs,and who will work for whom.

Question 2

What management function is being engaged when a manager is determining organizational goals and the means for achieving them?

A) planning
B) organizing
C) leading
D) controlling

Answer 2

A

Question 3

A business school administrator is determining what classes will be offered,in which rooms,and who will teach each class.What management function is involved in this work?

A) planning
B) organizing
C) controlling
D) leading

Answer 3

B

Question 4

To achieve its goal of increased market share,a coffee and donut shop launched a program in London,Ontario,that awards grade-school students a free donut for every "A" on their report cards.What management function was used to create this program?

A) controlling
B) leading
C) planning
D) organizing

Question 5

A manager is monitoring progress toward goal achievement,and taking corrective action when needed.What management function is being engaged?

A) planning
B) organizing
C) leading
D) controlling

Question 6

One reason for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA process that was bogged down in bureaucratic red tape.Why,in other words,did assistance fail to arrive in timely fashion?

A) widespread apathy
B) inefficient systems
C) a lack of instrumentality
D) poor communication

Question 7

Which of the following functions is typically performed by middle managers?

A) planning and implementing subunit strategies for achieving organizational goals
B) developing in employees the attitudes of commitment to and ownership of the company's performance
C) creating a positive organizational culture through language and action
D) monitoring the business environment

Question 8

What is the term for getting work done through others?

A) management
B) planning
C) organizing
D) strategizing

Question 9

What is the term for the accomplishment of tasks that help fulfill organizational objectives?

A) optimizing
B) satisficing
C) efficiency
D) effectiveness

Question 10

Jane is in charge of her Rotary Club's annual fund-raising auction.She will decide who will ask local businesses for prizes,who will determine the site,who will sell tickets to customers,and who will work the night of the auction.Which of the following activities is she engaged in?

A) planning
B) leading
C) controlling
D) organizing

Question 11

A manager strives to accomplish tasks that help fulfill organizational objectives.What is the manager trying to improve?

A) organizational efficiency
B) organizational effectiveness
C) organizational functionality
D) organizational productivity

Question 12

A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves.What management function is being engaged?

A) planning
B) organizing
C) controlling
D) leading

Question 13

XYZ Bakery's 2012 objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent.According to your textbook,what management function would be instrumental in setting and meeting these goals?

A) planning
B) organizing
C) controlling
D) leading

Question 14

Robert Rothschild Farm boosted the morale of its 75 employees and showed gratitude to them by hosting its first employee appreciation week.Which management function did it use to reward its employees?

A) leading
B) commanding
C) evaluating
D) controlling

Question 15

Nestlé was unsuccessful in early attempts to sell its chocolate in India.It discovered its chocolate bars were not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the benefit of air conditioning.Nestlé adopted an innovative strategy and developed Chocostick,a liquid chocolate,now very popular.Which management function did Nestlé use to solve its problem?

A) planning
B) meeting the competition
C) organizing people, processes, and projects
D) leading

Question 16

In 2012,a food processing company recalled thousands of cans of chili after ground-up plastic parts were discovered in a can.What management function did the recall entail?

A) controlling
B) leading
C) planning
D) organizing

Question 17

Eastman Kodak owns a company that manufactures dental radiation equipment.The company has experienced excessive financial losses the last three years.Who is expected to develop the long-term plans needed to make the company profitable?

A) supervising manager
B) top manager
C) first-line manager
D) middle manager

Question 18

A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation.The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology.Which management function did the magazine employ by issuing an apology to readers?

A) planning
B) organizing
C) controlling
D) leading

Question 19

A human resource manager had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn.Which management function would need to be engaged?

A) planning
B) organizing
C) leading
D) evaluating

Question 20

Ruth was hired to be the second-in-command at Graham Mailing Services.She was told that her job was to deal with the employees to make sure they met the customers' mailing specifications.She has not been instructed on how to run machines or in any other technical area.What is her position?

A) marketing
B) relationship control
C) management
D) strategizing

Question 21

Which of the following terms would typically be used to describe the position of a human resource manager?

A) supervising manager
B) top manager
C) middle manager
D) department manager

Question 22

Who is responsible for placing orders for food and paper supplies and for setting up weekly work schedules at a fast-food restaurant?

A) corporate vice president
B) middle manager
C) first-line manager
D) top manager

Question 23

The chairs of the accounting,marketing,and communications departments at a typical university are managers.Which title best describes them?

A) supervising manager
B) first-line manager
C) middle manager
D) department manager

Question 24

Which of the following duties would be performed by a top manager for a management consulting firm?

A) establishing a positive organizational culture
B) ensuring that employees are attired according to the company dress code
C) evaluating the performance of individual consultants
D) monitoring expense statements turned in by consultants

Question 25

A shoe company expects its designers to operate like a team when they create new shoe designs.Most of its designers do not have a background in fashion,so it is important that they share their expertise.What task would each team leader most likely be responsible for?

A) developing organizational codes of ethics
B) managing external and internal team relationships
C) developing growth strategies
D) coordinating the performances of all teams

Question 26

Who is typically responsible for creating a positive organizational culture through language and action?

A) top managers
B) middle managers
C) team leaders
D) group facilitators

Question 27

At which level of management would a manager typically plan an employee picnic,select and order performance awards to be presented at the picnic,and encourage workers to attend the event?

A) marketing
B) first-line
C) top
D) middle

Question 28

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer.Most of his time is spent on ensuring quality control maintenance,scheduling workers,and training new employees.What type of manager is he?

A) first-line manager
B) middle manager
C) team leader
D) group facilitator

Question 29

Which of the following functions is typically performed by a middle manager?

A) responding to customer complaints
B) coordinating groups and departments
C) ensuring printers, faxes, and other office machines are maintained regularly
D) setting long-term strategies for the organization

Question 30

Who is typically responsible for developing intermediate plans,designed to produce results within 6 to 18 months?

A) middle managers
B) first-line managers
C) group facilitators
D) team leaders

Question 31

Which of the following tasks would a first-line manager for a large electric generator manufacturer perform?

A) monitoring how customers feel about electric-powered engines
B) determining whether the company needs to increase its production by adding a shift
C) monitoring and managing the performance of the company's international subsidiaries
D) managing the performance of the employees who build the generators

Question 32

Who typically trains and supervises the performance of non-managerial employees and are directly responsible for producing the company's products or services?

A) general managers
B) middle managers
C) first-line managers
D) team leaders

Question 33

Which of the following titles represents the level of a marketing manager?

A) supervising manager
B) top manager
C) middle manager
D) department manager

Question 34

Which of the following tasks are first-line managers most likely to perform?

A) reviewing the performance of corporate investments
B) encouraging, monitoring, and rewarding employee performance
C) determining how to deal with long-term environmental changes
D) periodically observing the company's organizational culture

Question 35

Who in a police department is typically responsible for determining which police officers will work overtime?

A) middle managers
B) administrative managers
C) first-line managers
D) team leaders

Question 36

Who is typically responsible for setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals?

A) top managers
B) first-line managers
C) team leaders
D) middle managers

Question 37

Who typically coordinates and links groups,departments,and divisions within a company?

A) top managers
B) middle managers
C) team leaders
D) first-line managers

Question 38

Which of the tasks listed below will middle managers most likely have to perform?

A) facilitating a bottom-up planning approach to supervising
B) managing the performance of entry-level employees
C) implementing the changes generated by top managers
D) developing employees' commitment to and ownership of the company's performance

Question 39

In 2013,ABC Tools decided to modernize the look of its products by redesigning its packaging.Who would be responsible for implementing this change?

A) middle management
B) first-line management
C) team leaders
D) product supervisors

Question 40

Which of the following job responsibilities is typically fulfilled by a middle manager for a manufacturing firm?

A) monitoring how consumers feel about environmental waste
B) scheduling vacation time for employees
C) determining how the company will implement a plan calling for a 10 percent decrease in costs
D) maintaining a positive organizational culture

Question 41

Spiegel announced to the media that it was close to completing its corporate restructuring and that after filing its proposed joint plan of reorganization,it would be one step closer to emerging from Chapter 11 status.According to Henry Mintzberg,which managerial role would have been adopted in order to make this announcement?

A) disturbance handler
B) controller
C) spokesperson
D) entrepreneur

Question 42

The marketing manager of ABC Silverware was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for cutlery.What interpersonal role would the marketing manager take on in this situation?

A) liaison
B) disseminator
C) figurehead
D) resource allocator

Question 43

In a speech delivered to a forum for retail leaders,Dr.Hans-Joachim Koerber stated,"Sustained growth is essential.Sustaining growth is a challenge for virtually every company." What informational role did Dr.Koerber assume?

A) liaison
B) resource allocator
C) figurehead
D) spokesperson

Question 44

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines.Even though she was not expected to,she was quick to ask company employees to develop ideas for new products that would lead to organizational growth in a changing environment.What decisional role did McAllister assume?

A) leader
B) disseminator
C) resource allocator
D) entrepreneur

Question 45

The Ambulatory Care Nursing Association's (ACNA)board of directors made a commitment to ask their members for feedback about their experiences with and perceptions of ACNA.The head of the organization volunteered to conduct the environmental scanning and share what she learned with the others.Which informational roles did the head of the organization assume?

A) liaison and spokesperson
B) liaison and resource allocator
C) monitor and disseminator
D) monitor and negotiator

Question 46

Habitat for Humanity founder Millard Fuller was forced into assuming a figurehead role after hiring a new managing director.What did Fuller most likely do in this new role?

A) He distributed critical information to employees.
B) He monitored the environment.
C) He helped the organization adapt to incremental changes.
D) He performed ceremonial duties such as greeting company visitors.

Question 47

Henry Mintzberg would describe Lorenzo Fluza,the owner and CEO of the company that makes Camper shoes,as taking a leader role within the organization.In this role,how does Lorenzo Fluza spend much of his time?

A) negotiating
B) responding to instrumental change
C) performing ceremonial duties
D) motivating and encouraging employees

Question 48

A marketing manager was hired by a plumbing fixtures manufacturer to operate information booths at more than 20 different international trade shows annually.According to Henry Mintzberg,which managerial role would this marketing manager have?

A) resource allocator
B) figurehead
C) communicator
D) spokesperson

Question 49

The sales manager is in charge of monitoring the expense accounts of her sales force.Which of the following roles is most closely associated with her actions?

A) resource allocator
B) entrepreneur
C) disturbance handler
D) disseminator

Question 50

Which of the following is a typical responsibility of a corporate team leader?

A) conducting quality control audits
B) managing external and internal relationships
C) acting as a department liaison
D) overseeing strategy implementation

Question 51

In Great Britain,Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" A furor arose over this sexist campaign.What role were the British managers forced into?

A) entrepreneurs
B) disturbance handlers
C) liaisons
D) disseminators

Question 52

Connie O'Day is a middle manager for the publishers of Free Spirit magazine,a publication targeted at women who are not worried about finding a husband or maintaining a house and garden.O'Day spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives.She also keeps an eye on the sales and content of other women's magazines.Which informational role does O'Day perform?

A) entrepreneur
B) monitor
C) spokesperson
D) liaison

Question 53

In what decisional role do managers adapt themselves,their subordinates,and their units to incremental change?

A) resource allocator
B) entrepreneur
C) disturbance handler
D) liaison

Question 54

According to Henry Mintzberg,which are the three major roles that managers fulfill while performing their jobs?

A) informational roles, interpersonal roles, and decisional roles
B) coordination roles, ethical roles, and organizational roles
C) interpersonal roles, ethical roles, and coordination roles
D) informational roles, decisional roles, and organizational roles

Question 55

According to Henry Mintzberg,which role would a manager assume if trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

A) resource allocator
B) entrepreneur
C) liaison
D) negotiator

Question 56

Which of the following skills is most exhibited by an accountant who has the ability to create a budget,compare the budget to the actual income statement,and determine unnecessary expenses?

A) technical skill
B) human skill
C) conceptual skill
D) motivation to manage

Question 57

Which of the following responsibilities would be typical of a team leader in business?

A) managing internal and external relationships
B) monitoring and managing the performance of subunits
C) making detailed schedules and operating plans
D) monitoring the organizational culture

Question 58

Which of the following is an example of an interpersonal role?

A) figurehead
B) monitor
C) disseminator
D) spokesperson

Question 59

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines.When she took the position,it was believed that she would perform only ceremonial duties and would not want to take active part in running the company.In other words,what role was it assumed she would choose?

A) resource allocator
B) monitor
C) spokesperson
D) figurehead

Question 60

Which informational role do managers play when sharing information they have collected with their subordinates and others in the company?

A) monitor
B) figurehead
C) resource allocator
D) disseminator

Question 61

Narrative 1-1
Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment that is not conducive to food operations succeeding is due to a mix of "shrewdness, original thinking, and entrepreneurship." The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 23 kg bag with donut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. Vernon Rudolph founded and ran the company until 1973, when he died without naming a successor. His death caused the company problems for the next decade.
Refer to the Narrative 1-1.Which of the following did the building of the Effingham plant increase for Krispy Kreme?

A) effectiveness
B) synergy
C) advocacy
D) efficiency

Question 62

A Fortune 500 management consulting firm conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees.Which of the following most likely accounts for the participants' interest?

A) The maintenance of employee relations is the latest trend in business.
B) Satisfied employees yield satisfied customers.
C) The participants' companies probably lack a competitive advantage.
D) Employees need only job security to be satisfied in their work.

Question 63

A successful manufacturer of fishing lures hired a new CEO who proved to be a derailer.What did the new CEO,as a derailer,most likely do?

A) refused to listen to the advice given him by the previous CEO
B) showed too much flexibility
C) preferred to take the role of figurehead
D) failed to think strategically

Question 64

After a year as a manager,what do new managers typically realize to be their job's most frequent role?

A) troubleshooting
B) managing tasks
C) problem-solving
D) developing people

Question 65

What separates derailers from arrivers?

A) Derailers have more significant flaws than arrivers.
B) Arrivers may have more flaws but they are not as serious as the flaws derailers have.
C) Derailers have at least two major flaws and arrivers have no more than one major flaw.
D) Arrivers do not have the flaw of betraying trust whereas derailers have betrayed trust.

Question 66

What do managers tend to do after their first year of managerial experience?

A) They exercise more formal authority.
B) They do less listening and more telling.
C) They view themselves as the boss.
D) They use more positive reinforcement.

Question 67

Two graduates from McMaster University in the 1980's are now working for similar businesses but are at different levels in their organizations.JoAnne is the CEO of her firm and Sharon can't seem to get beyond the regional manager position she has held for over fifteen years.What likely makes JoAnne an "arriver" and Sharon a "derailer"?

A) JoAnne's flaws are to be overly ambitious and not delegate well to subordinates, whereas Sharon's flaw is that she can be cold, aloof, and arrogant.
B) JoAnne's flaw is that she can be insensitive at times, whereas Sharon's flaw is she has difficulty finding the right staff.
C) Sharon's flaw is that she has trouble thinking strategically, whereas JoAnne's flaws are insensitivity and trouble adapting to a boss that has a different management style from hers.
D) Sharon's flaws are that she has difficulty with specific business problems and overmanages, whereas JoAnne's flaw is that she can be overly dependent on a mentor at times.

Question 68

Which set of skills increases in importance to success as people rise through the managerial ranks?

A) human skills and technical skills
B) human skills and the motivation to manage
C) conceptual skills and the motivation to manage
D) conceptual skills and human skills

Question 69

Which types of skills tend to be most important to the success of lower-level managers?

A) decisional skills
B) human skills
C) motivation to manage
D) technical skills

Question 70

As the shift supervisor at a car wash,Jakob is bossy,arrogant,and insensitive to the needs of his subordinates.He is unable to delegate any tasks to the other employees.Why will he more than likely never become a middle or top manager?

A) He is a management laggard.
B) He is a derailer.
C) He does not understand the importance of synergy.
D) He does not do hands-on work.

Question 71

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines,and she encouraged its expansion into other hospital services.McAllister has almost doubled her company's revenues since she took control.Consider the studies of managers who fail (derailers)and managers who climb the organizational hierarchy (arrivers).What quality did McAllister,as an arriver,likely exhibit?

A) an inability to adapt her management style to what was needed by her subordinates
B) sensitivity to others
C) coldness/aloofness
D) over-ambition

Question 72

An advertisement for a its wireless data service showed a mannequin of a laptop user perched on top of a billboard.The billboard caused fender-benders as drivers gawked,concerned that a distraught soul had climbed up and was ready to jump.Which kinds of skills would the company's marketing manager need the most to determine that the mannequin was creating bad publicity for the company?

A) informational
B) conceptual
C) interpersonal
D) decisional

Question 73

According to Jeffrey Pfeffer,what should company managers focus on to be more competitive?

A) understanding changes in demographics
B) developing their management style
C) serving as better spokespersons
D) analyzing the competition

Question 74

Stan Dali was the most successful salesperson his realty company had ever hired.Although quickly promoted to sales manager,he was never able to reach any higher levels of management because he bullied his employees.Which type of manager is Dali an example of?

A) the derailer
B) the staller
C) the failure
D) the non-arriver

Question 75

Which types of skills tend to be equally important at all levels of management?

A) technical skills
B) human skills
C) decisional skills
D) motivation to manage

Question 76

Leon Dodd is a member of a self-managed team at Standard Aero Alliance,Inc.(SAAI).His team's top priorities are understanding customer requirements and expectations.What does it appear that SAAI is doing?

A) using employee benchmarking
B) allowing its employees to assume various decisional roles
C) letting its teams handle all planning functions
D) using its employees to create a competitive advantage

Question 77

Narrative 1-1
Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment that is not conducive to food operations succeeding is due to a mix of "shrewdness, original thinking, and entrepreneurship." The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 23 kg bag with donut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. Vernon Rudolph founded and ran the company until 1973, when he died without naming a successor. His death caused the company problems for the next decade.
Refer to the Narrative 1-1.Which management function had Rudolph failed to perform at the time of his death?

A) planning
B) controlling
C) leading
D) organizing

Question 78

Martha has been with her company for 15 years.She started at the lowest level in manufacturing and worked her way up through all the management levels.She is now the vice president of operations.Which skill was Martha most likely equally adept at through each level of her progress?

A) technical skills
B) human skills
C) decisional skills
D) motivation to manage

Question 79

Which of the following skills creates a competitive advantage through people by rewarding them for providing exceptional customer service?

A) motivation to manage
B) conceptual skill
C) interpersonal skill
D) decisional skill

Question 80

After six months in the role,what do new managers most typically believe their job is?

A) to exercise formal authority
B) to maintain control and avoid delegation
C) to develop people's potential
D) to solve problems for subordinates