Exam 17: CompTIA CTT+ Essentials

Question 1

A cybersecurity manager has scheduled biannual meetings with the IT team and department leaders to discuss how they would respond to hypothetical cyberattacks. During these meetings, the manager presents a scenario and injects additional information throughout the session to replicate what might occur in a dynamic cybersecurity event involving the company, its facilities, its data, and its staff. Which of the following describes what the manager is doing?

A) Developing an incident response plan
B) Building a disaster recovery plan
C) Conducting a tabletop exercise
D) Running a simulation exercise

Answer 1

Conducting a tabletop exercise

Question 2

Which of the following statements BEST describes the value of using a variety of question types during instruction?

A) Regularly asking questions during a course helps to identify those that are paying attention.
B) Effective use of questions will enhance learners' conceptual understanding; encourage deep thinking and meaningful participation.
C) Using a variety of questions during instruction prevents anyone in the group from becoming disinterested with the same question types.
D) Questions asked often during a course will keep learners engaged, it is not important if they do not know the correct answer.

Answer 2

Effective use of questions will enhance learners' conceptual understanding; encourage deep thinking and meaningful participation.

Question 3

At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

A) First explain to the class how the materials apply to Brand X. and then do the same for Brand Y.
B) Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.
C) Provide a guide that relates Brand X to Brand Y computer functions
D) After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Answer 3

After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Question 4

Which of the following would be on an evaluation when seeking feedback concerning courseware material used during a class?

A) Design of the courseware materials
B) Accuracy of the courseware
C) Cost of the courseware
D) Instructor's use of the courseware

Question 5

An instructor delivering a class with thirty learners defines acceptable and non-acceptable behavior at the beginning of the class on the first day. The instructor also requests learners to be on time. The second day of class a few learners show up late to class. Which of the following is the BEST course of action to take to resolve this issue?

A) Start the class and as each late learner comes in, thank them for joining the class.
B) Wait to start the class until all the learners have arrived and are react to start.
C) Once all the learners have arrived, remind the learners of all the class policies.
D) Begin class on time and privately talk with the learners who were late.

Question 6

An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?

A) Contact the course coordinator to remind learners of the requirements
B) Remove the sharing of applications as the entire class cannot participate.
C) Change the applications that are shared to ones that are compatible to all systems
D) Request the learners use systems that are compatible with the course.

Question 7

Learners are MOST likely to learn a skill successfully when a topic is presented:

A) In a cluster with other, similar skills
B) Just in time for the learner to apply it
C) As part of a summary of related skills
D) As part of a review session prior to an examination

Question 8

An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?

A) Ask the learners about their level of understanding over the course material.
B) Assume that the class has a medium level of understanding over the course material.
C) Deliver a pre-test covering the course objectives.
D) Ask another instructor who has taught the learners before.

Question 9

An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?

A) The learners were disinterested in group discussions about the topics.
B) The learners were neither familiar with nor understood the assigned topics.
C) The learners were not comfortable with the members of the group.
D) The learners were ready for a break and the instructor failed to recognize this.

Question 10

After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?

A) It measures the application of the skills taught.
B) It validates the quality of the course material.
C) It requires the learners to use what they learned.
D) It helps to reinforce the learning concepts.

Question 11

An instructor is discussing key material for a course when a learner asks a question that will lead to material that the class is not yet prepared for. Which of the following is the BEST course of action for the instructor?

A) Inform the learner that the question can be asked during a break
B) Answer the question as not doing so may cause the learner to be confused.
C) Defer the question and assure the learner that it will be covered later in the course.
D) Inform the learner that the question falls outside of scope and will not be answered.

Question 12

An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?

A) Have the learners brainstorm ideas on the topic.
B) Have the learners role play the topic.
C) Hold an open discussion on the topic.
D) Show the learners via a desktop sharing demonstration.

Question 13

An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

A) Read the comments to gain understanding of the low scores to find specific areas to work on.
B) Re-develop the course from scratch.
C) Practice the course in front of other instructors to receive direct feedback on how to improve.
D) Contact each learner and ask for clarity on their responses.

Question 14

The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?

A) Report the incident to the maintenance department
B) Tell the employees it is not unbearable and continue with the course
C) Cancel the class and reschedule the class for another time.
D) Continue on with the instruction ignoring the temperature issue.

Question 15

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?

A) Explain to the learners that the material is really interesting and they might want to pay attention.
B) Ask the learners if there is something more relevant they would prefer to learn.
C) Explain to the learners the skills they learn by taking this class could lead to career benefits.
D) Explain to the learners that they are only in class for a few days, and to make the best of it.

Question 16

An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?

A) The quiz did not cover the class concepts effectively
B) The learner has mastery of the information tested.
C) The quiz motivated the learner.
D) The answers to the pop quiz were distributed prior to class

Question 17

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?

A) Contact the training manager for suggestions on how to proceed.
B) Teach to the more experienced learners; the others will catch up.
C) Make the six learners that already know the material wait until the other learners catch up
D) Cancel the class and then divide the class into two difference courses.

Question 18

An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?

A) Ask another learner to provide an answer to the question.
B) Repeat the question exactly as originally stated.
C) Rephrase the question completely and ask it again.
D) Reprimand the learner for their response.

Question 19

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

A) Use humor that will create a positive mood.
B) Tell the learners that the class will run late that day
C) Have the learners introduce themselves.
D) Proceed with the course material.

Question 20

At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).

A) Instructor's presentation abilities
B) Accessibility of the facility
C) Technical accuracy of the course material
D) Amount of time the learner studied for the course
E) Job title of the learner

Question 21

An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rather a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused"?

A) Switching from lecture to a more visual training method.
B) Quiz the learners during the virtual session.
C) Conduct a quick review session.
D) Introduce supporting materials.

Question 22

When delivering lecture in a virtual classroom environment, an instructor should:

A) Use markup tools (e.g. highlighter) to guide the learners focus.
B) Record as much as possible ahead of time to avoid misspeaking.
C) Use open-ended questions to facilitate discussion.
D) Only use live video as a backup plan due to bandwidth restrictions.

Question 23

An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about their ability to succeed in the course. The BEST way for the instructor to respond to the learner is to:

A) Convince the learner they should feel confident because of the recommendation by the learner's supervisor
B) Offer to contact the learner's supervisor and verify that the learner has the prerequisite skills for the course.
C) Monitor the learner's performance during the first part of the course and meet with the learner at the first break.
D) Assure the learner that the course material for the workshop will teach what the learner needs to succeed in the course.

Question 24

An instructor wants to quickly evaluate learner knowledge after an exercise. Which of the following methods would BEST achieve this?

A) Give a written exam on the topic.
B) Have the learners perform an additional exercise on the topic
C) Ask the learners random questions about the topic.
D) Have the learners engage in a group discussion of the topic.

Question 25

Pause at an appropriate place during a presentation can contribute to: (Select TWO)

A) Reviewing the material
B) Maintaining consistent behavior
C) Adding emphasis to a statement
D) Pronouncing words properly
E) Assessing learner's level of interest

Question 26

An instructor is teaching a beginner topic. Most of the learners explain that they are already familiar with the course content. Which of the following should the instructor do?

A) Continue the class as planned assuring completion of current course objectives
B) Ask the advanced learners what they would like to cover in the course and then change objectives based on advanced learner's requests.
C) Ask the experienced learners to return for a more advanced course
D) Modify the curriculum as necessary to fulfill student expectations while still meeting course objectives.

Question 27

An instructor gives several tests over the course of the class. The tests given should focus on:

A) The prerequisites of the course
B) The syllabus objectives
C) Knowledge learned
D) Objectives covered

Question 28

For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal. GOAL: To facilitate the learning process for a group of learners in a training class who are falling behind the more advanced learners ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the last part of each class.

A) Likely, because the more advanced learners will feel flattered by being asked to act as tutors.
B) Likely, because the less advanced learners will respond positively to peer tutoring.
C) Unlikely, because the more advanced learners might not have any teaching experience.
D) Unlikely, because instructional time will be reduced for the less advanced learners.

Question 29

An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?

A) Conduct a pre-course assessment to defer any questions
B) Ask all participants to hold questions until the end to manage time
C) Prepare answers to common questions ahead of time
D) Only allow five minutes for questions at the beginning of the training

Question 30

An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?

A) It was appropriate because use of the exercises covered the gap in the timing of the course.
B) It was appropriate because the students were given a frame of reference upon which to apply what they learned.
C) It was inappropriate because it placed a heavy burden on students to successfully complete the exercise.
D) It was inappropriate because it did not offer students a stated learning result applicable to their experience

Question 31

An instructor notices that the course participants are sluggish, engaging in side conversations and appear somewhat distracted. Which of the following should the instructor do to reengage the learners? (Select TWO).

A) The instructor should give a quiz to see if the learners retained information so far.
B) The instructor should use an energizing activity as a redirector.
C) The instructor should tell the learners why it is important to pay attention at all times
D) The instructor should give the participants a break.
E) The instructor should report their behavior to management

Question 32

Upon answering a learner's question an instructor should then:

A) Review the section that has just been covered
B) Validate that the learner has understood and is ready to continue
C) Proceed to the next section assuming that there are no further questions
D) Elicit further questions from the class as a whole

Question 33

A learner is consistently questioning their performance during a lab activity and needs the instructor's approval. The instructor observes that the learner is very hesitant to do the lab steps but completes the work correctly. Which of the following would the instructor do to BEST aid the learner?

A) Immediately go back to observe the learner when lab activity is required
B) Help other learners first then go to the one learner.
C) Allow time before or after class for the learner to complete the activities.
D) Reaffirm the correct abilities of the learner

Question 34

A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the first two steps of the model; however, it is clear a number of participants have not yet mastered the second step of the model. The instructor should:

A) Plan to practice the second step of the model at the star of day two
B) Meet individually with the learners who seem to be struggling
C) Only focus on the first two steps of the model
D) Continue with the course as planned on day two

Question 35

A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

A) Use the standardized material and supply the learners with supplemental visual aids,
B) Modify the standardized materials as necessary to suit the expectations of the corporate client.
C) Use the standardized material and explain how this material will be sufficient to meet their needs
D) Ask the corporate client to supplement the material after the class.

Question 36

In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?

A) Allows the instructor to deliver exams to each student
B) Allows the learners to interact with one another
C) Allows the instructor to survey the class
D) Allows the instructor to see which learners are participating

Question 37

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?

A) Contact the IT staff to determine when the Internet connection will be available.
B) Ask the learners to complete the evaluation form after returning to their desks.
C) Submit in the post-class report why evaluations were not complete.
D) Provide paper copies of the online evaluation to the learners.

Question 38

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?

A) Purchase small USB drives that support encryption. Place the file on each USB drive and then ship the drives to the learners prior to the class.
B) Place the file on a media share website. Email the learners a link to the location of the document and ask them to download it prior to the class.
C) Print copies of the document and mail them to the learners prior to the class. Refer to the printed document during the virtual class session, and display it in the presentation.
D) Email the document prior to the class and have the learners figure out how to access it with limited bandwidth.

Question 39

An instructor is delivering a course with limited time and has learners with various skill levels. Which of the following would the instructor do to BEST follow up any needs of the learners?

A) Offer fee based consulting for the program
B) Divide the class into groups with similar skill sets
C) Provide additional material on the technology
D) Contract for additional training time

Question 40

An instructor is contracted to teach a highly technical on-site course. The instructor walks into a classroom filled with learners from various backgrounds. Which of the following should the instructor do FIRST?

A) Ask each student about their level of knowledge about the content in order to tailor the courseware
B) Incorporate more demonstrations during course delivery to make the content more interesting.
C) Immediately discuss the nature of the situation with the course contact and ask how much of the content should actually be taught
D) Reschedule the class after a skills assessment to better prepare for the class.

Question 41

During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?

A) Give the learners a break then re-teach me topic
B) Administer a short quiz to see where the confusion is
C) Present a video clip of the topic in question
D) Ask general questions to check understanding

Question 42

A contract instructor is delivering a class developed for a company. Learners have stated in the past that the material was confusing, there was not enough depth and the information was out of date. In planning for this course, which of the following might be BEST for the instructor to do to maximize the needs of the learners?

A) Use the provided material as a guideline and use additional resources to clarity the course.
B) Present the material as it is written and request the learners inform the company of the quality of the material.
C) Rewrite the course and deliver the newly written material to the class.
D) Request different material be purchased and reviewed before delivery of the upcoming class.

Question 43

When presenting a topic, which of the following is the BEST way to establish eye contact to ensure learner interest and participation?

A) Look around the room as to not intimidate any specific learner.
B) Briefly make eye contact with each learner as the instructor moves around the room.
C) Stop and look at each individual for a few seconds to let them know they are important to the class.
D) Avoid contact and focus on the media being used so the learners can do the same.

Question 44

Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?

A) The company that pays to have its employees trained
B) The person who schedules trainers
C) The instructional designer
D) The other trainers who teach the same course

Question 45

An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?

A) Demonstrate acceptable personal conduct
B) Demonstrate content expertise
C) Demonstrate flexibility in response to learner needs and interests
D) Demonstrate effective questioning techniques

Question 46

A learner who responds positively to slide presentations will tend to be a/an:

A) Physical learner
B) Visual learner
C) Auditory learner
D) Kinesthetic learner

Question 47

Which of the following should an instructor consider when distributing motivational incentives?

A) The incentives should be geared towards individuals and not the group as a whole.
B) The incentives should be used to gain the learners attention.
C) The incentives should be given out freely as encouragement to the learners.
D) The incentives should be considered by the learners as appropriate and necessary.

Question 48

While conducting a lab exercise a learner states that they cannot complete the lab due to lack of confidence. Which of the following options is the BEST way to handle this situation?

A) Give the learner encouraging comments.
B) Assign an easier lab to increase the learner confidence.
C) Recommend that the learner take a pre-requisite class to increase their confidence.
D) Give the learner extra materials to practice the exercise.

Question 49

An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?

A) Drawing pictures on a white board or a flip chart to indicate each new step in the process.
B) Using an automated slide presentation with each slide representing a step in the process.
C) Lining up dominoes to indicate each new step in the process and then knocking them over.
D) Handing each learner a different object as each step is introduced and then having them talk about their objects.

Question 50

An instructor notices that several learners in a virtual classroom have not been actively participating. The learners are still connected to the session. Which of the following would be the FIRST action to re-engage the learners in the class?

A) Send them a private message to make sure they understand the material
B) Survey the class with a question and require a response.
C) Use more visual demonstrations to get the learners interested.
D) Send the class a public message that everyone needs to participate.

Question 51

A learner returns from break ten minutes late during a short lecture. Which of the following is the BEST response?

A) Have a time management discussion with the learner after the lecture.
B) Interrupt the lecture and acknowledge the learner's return.
C) Stop the lecture and quickly review with the learner.
D) Continue on with the class and discuss time management with the entire class.

Question 52

An instructor has introduced a new module with a short lecture, discussion, and a demonstration of the procedure the learners are expected to perform. While moving around the room to observe, the instructor sees several groups making the same error. Which of the following is the BEST response?

A) Separately inform each group what they are doing wrong and how to correct it.
B) Continue observing the groups letting them discover the error and how to correct it.
C) Give hints to the groups making the error to help them correct it.
D) Get the attention of the class to clarify everyone's understanding of the procedure.

Question 53

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?

A) The instructor selected and implemented appropriate delivery methods
B) The instructor used a variety of question types and techniques
C) The instructor used appropriate instructional media
D) The instructor used active listening techniques to facilitate learning

Question 54

An instructor asks a class if they understand the material being covered. Which of the following BEST describes the skill the instructor is demonstrating?

A) Plan and use a variety of reinforcement techniques during training.
B) Determine the learners need for clarification and/or feedback.
C) Evaluate the effectiveness of the training to meet the learning objectives.
D) Compare learner achievement with learning objectives.

Question 55

An instructor is delivering a course session that has a small amount of content and an adequate amount of time. Which of the following question types is BEST for this situation?

A) Closed-ended
B) Guiding
C) Open-ended
D) Hypothetical

Question 56

For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal. GOAL: To employ instructional techniques appropriate to methods and instructional situations prescribed ACTION: At the completion of each of the courseware's modules, the instructor lists additional reference materials and suggests additional exercises for the students.

A) Likely, because the offering of additional learning exercises extends the learning concepts detailed in the courseware
B) Likely, because the instructor is using experience with the courseware to supplement where necessary.
C) Unlikely, because the instructor is relying on student motivation rather than instruction techniques.
D) Unlikely, because the offering of additional material would be of little relevance to the students.

Question 57

Which of the following is the MOST effective action for improving participation during a questioning session?

A) Call on individuals by name to engage them.
B) Have each learner take turns asking and answering a question.
C) Ask for raised hands if they know the correct answer.
D) Move closer to the participants in order to actively engage them.

Question 58

Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?

A) Take the non-motivated learners aside and inform them they will fail the course without participation.
B) Add more visual interest to the course to hopefully motivate all the learners
C) Focus on the motivated learners and offer them incentives.
D) Encourage all the learners and pair the motivated learners with the non-motivated learners.

Question 59

While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?

A) Ask learners to come after class and redo the assignment.
B) Redirect the learners who deviated from the directions.
C) Change the pairing of learners to prevent further deviation from assigned tasks.
D) Bring the learners deviation to the attention of the class and make them an example.

Question 60

An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of displaying the application?

A) Create a PDF with screen shots and procedural references and make it available for download.
B) Create video clips to be shown during the class demonstrating functionality.
C) Use the screen sharing function of the virtual classroom software to do the demonstrations.
D) Take screenshots and display them in the presentation.

Question 61

An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?

A) Repeat the explanation of the topic.
B) Use a real-world reference.
C) Use humor to explain the topic.
D) Start asking the learners closed-ended questions about the topic.

Question 62

Which of the following BEST describes a situation in which it would be acceptable for an instructor to use appropriate colloquialisms, technical terms and acronyms in a classroom setting?

A) When the instructor has polled the participants and all agree that they should be used
B) When the course ware specifies that technical jargon can be used
C) If the instructor had received permission from management
D) When facilitating a subject related to a profession in which the learners are highly familiar with the terms

Question 63

If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class?

A) To the pace of the slowest learner
B) To the pace of the average learner
C) To the pace of the course suggestions
D) To the pace of the fastest learner

Question 64

An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?

A) The instructor should rephrase the question asked by the learner and clarify their confusion.
B) The instructor should stop instruction and have a review of all of the information covered.
C) The instructor should immediately provide clarification so as to not impede the progress of the rest of the group.
D) The instructor should refer the learner to additional study materials that they can review for clarification after the class.

Question 65

An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?

A) Ask closed-ended questions that will likely provide an opportunity for more in the group to get involved.
B) Ask rhetorical questions to involve the entire group by getting them to think deeply, this practice can add emphasis to what is being discussed.
C) Ask effective, clear, logically sequenced open-ended questions; this will increase learner involvement.
D) Ask questions and allow learners to call out the answer without calling on anyone specific to ensure all are involved.

Question 66

A training class has been rescheduled for one hour earlier than originally planned. Ten of the fifteen participants arrived at the adjusted start time. The remaining learners will likely not arrive until the original start time. Which of the following would be the BEST action for the instructor to take in this instance?

A) Explain to the ten participants present that this was not an error on instructor's part, suggest that they speak with the scheduler to voice their concerns.
B) Conduct individual interviews at the end of the session to provide insight on whether this type of mistake happens frequently.
C) Inform the client of the discrepancy and begin the course on time.
D) Suggest to the client that the class be cancelled and rescheduled for another time.

Question 67

An instructor will deliver a course where the material has been recently revised but poorly written. Which of the following is the BEST approach in ensuring that the objectives of the course are obtained by the learners?

A) Teach from the revised material and give additional information to complement the material based on instructor's expertise.
B) Deliver the revised courseware and explain to the learners that other material is available upon request.
C) Instruct the learners using the revised course material and solicit feedback from the learners about the material.
D) Inform the learners that the revised material is a good reference but teach from the previous edition of the course.

Question 68

Which of the following is a learner oriented method of evaluating the delivery of training?

A) Group discussion
B) Feedback form
C) Videotaping
D) Peer review

Question 69

At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

A) The instructor compared learning achievements to learning objectives
B) The instructor failed to monitor learner progress during training
C) The instructor failed to properly motivate the class.
D) The instructor used too many delivery methods during training

Question 70

An instructor is preparing to deliver a hands-on lab course. The client provides material and asks the instructor to develop a method to determine the skill increase from the course. Which of the following should the instructor prepare?

A) A pre-class and post-class assessment
B) A verbal quiz to be given at the end of each course topic
C) A comprehensive lab that incorporates all of the skills taught in the course
D) A written exam to be given at the completion of the course

Question 71

Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?

A) Single response questions
B) Closed-ended questions
C) Open-ended questions
D) Individually directed questions

Question 72

An instructor has a learner in the class that needs to frequently check and reply to email during the course time. Which of the following is the BEST course of action for the instructor to take?

A) Dismiss the learner from the class as they are not focused on the material.
B) Ask the learner to dismiss themselves from the class when they need to check and reply to email.
C) Inform the learner that their action is inappropriate and they need to check their email only during breaks.
D) Ask the learner to take the necessary steps to cause the least distraction to the rest of the class.

Question 73

The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?

A) Individual skill gaps noted in performance appraisals
B) Common mistakes people make when doing their jobs
C) Number of employees in the company and how many days are allocated to train the company
D) Reasons for high turnover, high absenteeism, or low performance

Question 74

For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal. GOAL: To manage time available for the course. ACTION: At the beginning of the course, the trainer hands out several supplemental labs for homework that the trainer has created especially for this material.

A) Likely, because the trainer expects the learners to complete them outside class time.
B) Likely, because the learners can decide which labs they can do independently.
C) Unlikely, because the instructional designer has calculated the appropriate time for the course.
D) Unlikely, because adding supplemental material will disrupt the flow of the class.

Question 75

An instructor is conducting a course comprised of learners from an international audience. The instructor asks questions of the learners and notices that several of the learners do not participate even though they understand the material. Which of the following actions would be BEST for the instructor to take?

A) Remind the learners that this training is for their benefit and non-participation will only hinder their learning.
B) Implement additional validation methods that address the multiple cultures represented in the classroom,
C) Select non-participating learners to answer questions where they are likely to understand the material.
D) Inform the class that the course is intended to be instructed in a particular manner and they need to participate.

Question 76

An instructor decides to divide their class into groups. In order to motivate the learners in the groups the instructor designs the groups and the activity such that thE. (Select TWO).

A) Learners need to complete a small part of a larger project without seeing the final outcome.
B) Learners are paired with the members they feel most comfortable with.
C) Learners have more autonomy over the direction of the activity.
D) Activity is relevant to the learners job function as it relates to the material.
E) Skill level is below that of the class, making the activity easy to complete and building the learners esteem.

Question 77

Which of the following is the BEST example of a probing question?

A) "Which partner would be best suited for this task?"
B) "Would you be comfortable explaining this procedure to another learner?"
C) "Which plan did you use to accomplish this task?"
D) "Can you elaborate on how you would accomplish this task"?"

Question 78

A client has asked an instructor to modify information for a course to give the learners the knowledge needed for their company's proprietary system. The instructor discovers that the material cannot be modified due to copyright regulations. Which of the following is the BEST course of action for the instructor?

A) Modify the material anyway for the client and do not tell them about the regulations.
B) Call the developer to see what the charge would be to change the material.
C) Advise the client of the copyright regulations and offer to use different material.
D) Tell the client class cannot be conducted because of the copyright regulations.

Question 79

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?

A) Use the incorrect answer to move the class to a different topic
B) It enforces active participation and creates teachable moments
C) Wrong answers should be pointed out and corrected quickly to prevent misconceptions
D) It ensures participation is limited to the correct answers

Question 80

During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

A) Review the topic in the next more advanced course.
B) Extend the length of the course to include the topic.
C) Remove a section from the course material to make room for the requested topic.
D) Include the topic without modifying the course material.