Deck 3: The Hotel General Manager

Question 1

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating

Answer 1

D

Question 2

Who most often creates the job description for an individual hotel's GM?

A) EOC
B) Franchisor
C) Hotel owner
D) Brand manager

Answer 2

C

Question 3

Which hospitality industry trade association operates the Educational Institute (E.I.)?

A) PCMA
B) HSMA
C) AH&LA
D) AAHOA

Answer 3

C

Question 4

Which organization was developed specifically to meet the training needs of the hotel industry?

A) PCMA
B) HSMA
C) AHLEI
D) AAHOA

Question 5

Which area of management most requires GMs to work with their hotels' accounting staff?

A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating

Question 6

A common use of GM job descriptions is to

A) establish pay rates.
B) advertise job vacancies.
C) identify training needs.
D) make EOC assignments.

Question 7

Attendance at association-sponsored trade shows allows GMs to interact with potential

A) vendors.
B) employers.
C) employees.
D) brand managers.

Question 8

According to the U.S.Department of Education 59 percent of first-time,full-time students who begin a bachelor's degree complete the degree within

A) 4 years.
B) 5 years.
C) 6 years.
D) 7 years.

Question 9

Which is the first step in the management process?

A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating

Question 10

Which describes the formal communication between a hotel's GM and those who own the hotel?

A) Investor relations
B) Standards modeling
C) Brand management
D) Property management

Question 11

The primary purpose of professional certification in the hospitality industry is to

A) reduce training costs.
B) replace OJT programs.
C) earn advanced degrees.
D) demonstrate competency.

Question 12

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating

Question 13

In which academic program would students earn an associate degree in hospitality management?

A) OJT
B) Two-year
C) Four-year
D) Graduate

Question 14

OJT in the hotel industry has most recently focused on changes in guest preferences and

A) hotel financing.
B) brand management.
C) advancing technology.
D) employee relations management.

Question 15

Who would most likely be a member of a hotel's EOC?

A) Room attendant
B) Guest service agent
C) Franchise brand manager
D) Food and beverage director

Question 16

Who would most likely assign a hotel its quality inspection score?

A) The hotel's GM
B) The hotel's EOC
C) The hotel's owners
D) The hotel's brand managers

Question 17

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

A) investor relations.
B) community relations.
C) property management.
D) brand affiliation management.

Question 18

Which industry certification is most often sought after,and acquired,by hotel GMs?

A) CHA
B) CFBE
C) CLSS
D) CHRM

Question 19

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

A) They have much in common, but their daily activities vary greatly.
B) They have little in common, but their daily activities are identical.
C) They have little in common, and their daily activities vary greatly.
D) They have much in common, and their daily activities are identical.

Question 20

The term FF&E refers to furniture,fixtures and

A) electricity.
B) equipment.
C) engineering.
D) environment.

Question 21

Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?

A) CHA
B) CFBE
C) CLSS
D) CHRM

Question 22

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

A) Community relations
B) Guest room inspections
C) Attendance at EOC meetings
D) Brand affiliation management

Question 23

Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?

A) Interview candidates for DOSM vacancy.
B) Interview candidates for Executive Chef vacancy.
C) Interview candidates for Front Office Manager vacancy.
D) Interview candidates for Executive Housekeeper vacancy.

Question 24

When compared to the job description of a select-service hotel GM,the job description for a full-service hotel GM can be written in more

A) general terms.
B) detailed terms.
C) complex language.
D) simplified language.

Question 25

Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?

A) CHA
B) CFBE
C) CLSS
D) CHRM