Deck 5: Human Resources

Question 1

Who must sign the consent form authoring a background check on an employee applying for a job at a hotel?

A) The person interviewing the applicant
B) The owner of the hotel
C) The applicant
D) The hotel's general manager

Answer 1

C

Question 2

Which is a list of the personal qualities judged necessary for successful performance of the tasks required in a job?

A) Job requirement
B) Job specification
C) Job rotation
D) Job enhancement

Answer 2

B

Question 3

HR responsibilities in larger hotels are split between the HR department and

A) operating managers in line departments.
B) operating managers in staff departments.
C) the general manager.
D) local governmental agencies.

Answer 3

A

Question 4

Who would most typically serve as the Director of Human Resources in a small hotel?

A) General Manager
B) Director of Sales and Marketing
C) Food and Beverage Director
D) Front Office Manager

Question 5

Which is a term that has historically been used in the hospitality industry to refer to human resources management?

A) Employee management
B) Worker management
C) Staff management
D) Personnel management

Question 6

At what age are workers protected from discrimination because of the provisions of the Age Discrimination in Employment Act?

A) 35
B) 40
C) 45
D) 50

Question 7

Which is NOT an employee characteristic for which discrimination in employment is prohibited by the Civil Rights Act of 1963?

A) National origin
B) Religion
C) Race
D) Weight

Question 8

What is the focus of external recruitment?

A) Identifying current workers who are deserving of raises.
B) Identifying current workers for promotion.
C) Attracting persons who are not current hotel employees for vacant positions.
D) Attracting persons who are current hotel employees for vacant positions.

Question 9

HR Directors in a hotel typically report to the

A) hotel's owners.
B) general manager.
C) rooms division manager.
D) controller.

Question 10

Which is a task that would normally be performed by an HR professional working in a hotel?

A) Hire staff
B) Terminate staff
C) Promote staff members
D) Record changes in worker status

Question 11

Employee recruitment in areas where unemployment is

A) high, can be very challenging.
B) high, means few potential workers are available.
C) low, can be very challenging.
D) low, means many potential workers are available.

Question 12

Which is true about the employment history of qualified HR Directors?

A) It will include an employment law background.
B) It will include time served as a hotel department head.
C) It will include a formal degree in HR management.
D) There is no single best background for an HR Director.

Question 13

Which is NOT a selection tool used by effective HR departments in a hotel?

A) Reference checks
B) Warm body hiring
C) Employment interviews
D) Employment tests

Question 14

Which positions are filled by employees who are technical specialists that provide advice to but do not make decisions for persons in line positions?

A) Staff
B) Supervisor
C) Manager
D) Back-of-house

Question 15

Which is a list of tasks that an employee working in a specific position must be able to effectively perform?

A) Job requirement
B) Job description
C) Job specification
D) Job rotation

Question 16

The FLSA requires that most employees in the United States be paid at least the federal minimum wage for all hours worked and overtime pay at time and one-half the regular rate of pay for all hours worked over

A) 30 hours in a workweek.
B) 35 hours in a workweek.
C) 40 hours in a workweek.
D) 45 hours in a workweek.

Question 17

A hotel's HR department is responsible for

A) turnover rates, and it will have a major influence over recruitment.
B) turnover rates, but will not have a major influence over recruitment.
C) recruitment, and it will have a major influence over turnover rates.
D) recruitment, but will not have a major influence over turnover rates.

Question 18

Which would be a legitimate BOQ for the job of a cocktail waitress?

A) Being at least five feet tall
B) Being attractive
C) Being female
D) Being of legal age to serve alcohol

Question 19

Which would be considered a staff position in a hotel?

A) General Manager
B) Director of Sales and Marketing
C) Food and Beverage Director
D) Director of Human Resources

Question 20

When should employees be given copies of a hotel's employee handbook?

A) During employee recruitment
B) During employee orientation
C) During employee interviews
D) During employee termination

Question 21

On-going efforts within the hotel to better meet (or exceed)guest expectations and to define ways to perform work better,less costly,and with faster methods are the focus of

A) professional development activities.
B) cultural diversity initiatives.
C) quality improvement programs.
D) succession planning.

Question 22

Which is the first step in the development of a successful succession planning effort?

A) Recruitment of external staff that might fill current positions and participate in activities to better prepare them for the responsibilities of future positions
B) Determining currently employed persons who might be trained for and gain experience in activities related to desired competencies
C) Identification of positions to be addressed in the succession planning process
D) Considering required competencies and other talents required over the long term

Question 23

Working with line managers to implement on-going programs that allow employees to gain additional job-related knowledge and skills leading to more responsible and higher-paying jobs within the hotel is an example of

A) professional development activities.
B) cultural diversity initiatives.
C) quality improvement programs.
D) succession planning.

Question 24

Carpal tunnel syndrome is a health hazard associated with

A) HIV.
B) repetitive motion injuries.
C) AIDS.
D) slips and falls.

Question 25

Educating managers and employees about the numerous professional,personal,and societal advantages inherent in recognizing the worth of all employees without regard to gender or race is goal of

A) professional development activities.
B) cultural diversity initiatives.
C) quality improvement programs.
D) succession planning.