Deck 12: Property Operation and Maintenance

Question 1

What is the title typically given to the individual responsible for the administration of a hotel's property operations and maintenance (POM)department?

A) POM Manager
B) Chief Engineer
C) Director of POM
D) Head of Engineering

Answer 1

B

Question 2

Which utility cost is typically greatest for hotels?

A) Water
B) Electricity
C) Natural gas
D) Fossil fuels

Answer 2

B

Question 3

At what age will a hotel building first need minor renovation as well as refurbishment?

A) 3-6 years
B) 8-15 years
C) 16-21 years
D) 22+ years

Answer 3

B

Question 4

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

A) Less than 2%
B) 2-4%
C) 5-7%
D) 8-10%

Question 5

In a well-managed hotel,who should be able to initiate work orders?

A) All employees
B) Only POM staff
C) All salaried employees
D) Only Housekeeping staff

Question 6

In most cases a hotel's wastewater charges will be reduced when its

A) natural gas usage is reduced.
B) water consumption is reduced.
C) electrical consumption is reduced.
D) fossil fuel consumption is reduced.

Question 7

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

A) Planning
B) Organizing
C) Recording
D) Implementing

Question 8

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

A) Routine
B) Preventive
C) Emergency
D) Outsourced

Question 9

The designing of a hotel's HVAC system would be considered which type of activity?

A) Engineering
B) Maintenance
C) Routine planning
D) Preventive maintenance

Question 10

An effective HVAC system in a hotel provides comfortable air temperatures and it

A) provides proper air quality.
B) requires minimal maintenance.
C) has been designed by the hotel's chief engineer.
D) must complement the hotel's water delivery systems.

Question 11

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?

A) Ensure the person managing the POM department provides the training.
B) Ensure the company providing the equipment provides employee training.
C) Train the person managing the POM department in the use of the equipment.
D) Hire only maintenance staff with experience operating the piece of equipment.

Question 12

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

A) Routine
B) Preventive
C) Emergency
D) Outsourced

Question 13

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

A) Reset circuit breakers
B) Design electrical systems
C) Replace electrical switches
D) Use voltage testers and amp probes

Question 14

GMs must be most concerned with indemnification-related issues when

A) POM staff are poorly trained.
B) POM staff turnover rates are very high.
C) preventive maintenance activities are undertaken by POM staff.
D) outside vendors, rather than POM staff, are used to provide services.

Question 15

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

A) Routine
B) Preventive
C) Emergency
D) Outsourced

Question 16

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

A) In-room TV sets
B) Exercise equipment
C) Highway sign lightbulbs
D) Refrigeration compressors

Question 17

What is measured by lumens?

A) Light intensity
B) Electrical usage
C) Water flow rates
D) Natural gas flow rates

Question 18

Which maintenance tasks performed by a POM department involve the daily cleaning of the lint traps in dryers used in a hotel's OPL?

A) Routine
B) Preventive
C) Emergency
D) Outsourced

Question 19

The major cost of operating a hotel's air conditioning system will be related to its use of

A) water.
B) electricity.
C) natural gas.
D) fossils fuels.

Question 20

Replacement of filters in a hotel's HVAC system would be considered which type of activity?

A) Controlling
B) Engineering
C) Maintenance
D) Routine planning

Question 21

For what types of equipment would seasonal PM programs be most important?

A) Gas
B) HVAC
C) Kitchen
D) Wastewater

Question 22

What is an energy sensitive,but effective for cleaning,setting for hot water temperatures to be used in a hotel's OPL?

A) 90° Fahrenheit (32° Celsius)
B) 100° Fahrenheit (38° Celsius)
C) 110° Fahrenheit (43° Celsius)
D) 120° Fahrenheit (49° Celsius)

Question 23

Which type of light producing lamps requires special disposal methods because they contain trace amounts of mercury?

A) CFLs
B) LEDs
C) Traditional
D) Incandescent

Question 24

Which two areas of sustainability are most influenced when a hotel's POM department installs water flow restrictors in guest room shower heads?

A) Energy conservation and waste minimization
B) Water management and pollution prevention
C) Water management and energy management
D) Energy conservation and environmentally sensitive purchasing

Question 25

Which is the highest level of LEED recognition for which a green hotel could qualify?

A) Gold
B) Silver
C) Certified
D) Platinum