Deck 16: Managing Groups and Teams

Question 1

The temporary groups that would be created to achieve a special task,then disband,are known as ________.

A)self-managed teams
B)task groups
C)command groups
D)cross-functional teams

Answer 1

B

Question 2

For permanent work groups,________ is the last stage in their development.

A)adjourning
B)forming
C)norming
D)performing

Answer 2

D

Question 3

Which formal group is determined by the organization chart and composed of individuals who report directly to a given manager?

A)command groups
B)cross-functional teams
C)self-managed teams
D)task groups

Answer 3

A

Question 4

When the ________ stage is complete,there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

A)forming
B)storming
C)norming
D)performing

Question 5

The group was in the ________ stage when they were competing to see who would lead the group.

A)performing
B)storming
C)forming
D)norming

Question 6

The teams consisting of individuals from various work areas are ________.

A)self-managed teams
B)task groups
C)cross-functional teams
D)problem-solving teams

Question 7

The ________ stage is complete when members begin to think of themselves as part of a group.

A)forming
B)storming
C)norming
D)performing

Question 8

Which of the following formal groups are essentially independent groups,which,in addition to their regular duties,take on tasks such as hiring,planning,scheduling,and performance evaluations?

A)command groups
B)self-managed teams
C)cross-functional teams
D)task groups

Question 9

David also saw a need for ________,which are essentially independent groups taking on traditional management responsibilities.

A)self-managed teams
B)task groups
C)command groups
D)cross-functional teams

Question 10

In the ________ stage,high levels of task performance are no longer the group's top priority.

A)storming
B)adjourning
C)norming
D)conforming

Question 11

The stage of team development characterized by their being at the retreat for a business reason is known as ________.

A)performing
B)storming
C)forming
D)norming

Question 12

The ________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behaviour.

A)storming
B)forming
C)norming
D)conforming

Question 13

A strong sense of group identity and camaraderie develop in the ________ stage of team development.

A)storming
B)forming
C)performing
D)norming

Question 14

Temporary groups created to accomplish a specific task are termed ________.

A)command groups
B)cross-functional teams
C)self-managed teams
D)task groups

Question 15

Which stage of team development is characterized by conflict over leadership and the controls that the group places on individuals?

A)storming
B)conforming
C)forming
D)norming

Question 16

Which of the following would be considered a formal group?

A)employee birthday celebration committee
B)reading group
C)bowling team
D)task group

Question 17

When the management group was deciding on their decision rules,they were in the ________ stage of team development.

A)norming
B)storming
C)forming
D)performing

Question 18

David recognized that ________ are characterized with the traditional hierarchy of a manager and subordinates.

A)self-managed teams
B)task groups
C)command groups
D)cross-functional teams

Question 19

In the third and fourth days of the retreat,the managers were in the ________ stage of team development.

A)conforming
B)forming
C)adjourning
D)performing

Question 20

All of the groups being considered by David are examples of ________.

A)command groups
B)cross-functional groups
C)self-managed teams
D)formal groups

Question 21

The first stage of team development is storming.

Question 22

Group E is at which stage?

A)adjourning
B)forming
C)norming
D)performing

Question 23

When the forming stage is complete,there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

Question 24

Group 458 is currently at the ________ stage.

A)norming
B)performing
C)storming
D)adjourning

Question 25

Group 174 is at the ________ stage.

A)forming
B)performing
C)norming
D)adjourning

Question 26

Command groups,cross-functional teams,self-managed teams,and task forces are all examples of informal groups.

Question 27

Group D seems to be in the development stage of ________.

A)adjourning
B)storming
C)norming
D)performing

Question 28

In a short essay,describe in detail the five stages of team development.

Question 29

Group C seems to be at which stage?

A)forming
B)storming
C)norming
D)performing

Question 30

In the group development process,the forming stage is complete when members begin to think of themselves as part of a group.

Question 31

Task groups are permanent teams that take on special projects.

Question 32

Formal groups occur naturally in the workplace in response to the need for social contact.

Question 33

Cross-functional teams are composed of people from different work areas.

Question 34

Group 348 is at the ________ stage.

A)forming
B)performing
C)storming
D)norming

Question 35

Performing is the last stage in the development process of permanent work teams.

Question 36

Team B is at which stage?

A)forming
B)storming
C)norming
D)performing

Question 37

When the management team left Niagara Falls to return to their normal jobs,they had just completed the ________ stage of team development.

A)performing
B)storming
C)forming
D)adjourning

Question 38

Group 791 is at the ________ stage.

A)storming
B)norming
C)forming
D)conforming

Question 39

Group A appears to be at which stage?

A)forming
B)storming
C)norming
D)performing

Question 40

Group 830 is at the ________ stage.

A)forming
B)storming
C)norming
D)performing

Question 41

Which of the following is a negative aspect of group norms?

A)Being part of a group has the ability to increase an individual's antisocial actions.
B)The most widespread norms are those related to dress codes.
C)Groups become dysfunctional when they maintain strict norms.
D)Norms do not influence employees' performance.

Question 42

Which of the following refers to a prestige grading,position,or rank within a group?

A)role
B)status
C)ownership
D)membership

Question 43

The view that conflict can be a positive force in an organization and that some conflict is absolutely necessary for an organization to perform effectively is known as the ________ view.

A)human relations
B)traditional
C)interactionist
D)reactionist

Question 44

If group cohesiveness is ________ and goals are ________,productivity decreases.

A)high; supported
B)low; supported
C)high; not supported
D)moderate; supported

Question 45

Since Maria is now a manager,she is expected to wear professional attire,take her breaks in the managers' lounge,and eat lunch at the restaurants where the other managers eat.This expected behaviour pattern is an example of ________.

A)synergy
B)a role
C)groupthink
D)conformity

Question 46

Which of the following is an accurate statement regarding status systems?

A)Anything can have status value if others in the group evaluate it that way.
B)Status is a weak employee motivator even though it has behavioral consequences.
C)Status can only be formally conferred on individuals.
D)Individuals status is determined before he/she is assigned to the group.

Question 47

Juan is encouraging some of the quieter team members to express their thoughts about the new proposal.Juan is performing a group member ________ role.

A)socio-emotional
B)interactionist
C)satisfaction
D)task-oriented

Question 48

Grace has agreed to conduct market analysis and bring the results to the next project meeting.Grace is performing a ________ role.

A)socio-emotional
B)relationship-oriented
C)maintenance
D)task-accomplishment

Question 49

________ is the degree to which group members are attracted to a group and share the group's goals.

A)Social conformity
B)Groupthink
C)A norm
D)Group cohesiveness

Question 50

________ occurs when a supervisor earns less than his or her subordinates.

A)Status breakdown
B)Role ambiguity
C)Status incongruence
D)Deviant norm

Question 51

Large groups consistently get better results than smaller ones,when the group is involved in ________.

A)groupthink
B)routine tasks
C)problem solving
D)long-term projects

Question 52

The ________ view of conflict sees it as absolutely necessary for effective organizational performance.

A)contemporary
B)collaborative
C)human relations
D)interactionist

Question 53

________ is the tendency for individuals to expend less effort when working collectively than when working individually.

A)Social loafing
B)Groupthink
C)Synergy
D)Socio-emotional cohesiveness

Question 54

Which of the following statements is TRUE about group decision making?

A)It generates more complete information and knowledge.
B)It takes lesser time to reach a solution than it would an individual.
C)It prevents any one minority from dominating or influencing the final decision.
D)It is most suitable for matters that need to be critically evaluated.

Question 55

A set of expected behaviour patterns attributed to someone who occupies a given position in a social unit is called ________.

A)a role
B)conformity
C)cohesiveness
D)a norm

Question 56

The ________ view of conflict argues that conflict must be avoided because it indicates a problem within the group.

A)traditional
B)interactionist
C)reactionist
D)functional

Question 57

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

A)human relations
B)traditional
C)interactionist
D)reactionist

Question 58

The acceptable standards or expectations that are shared by group members are referred to as ________.

A)a role
B)social status
C)conformity
D)a norm

Question 59

In comparison to large groups,small groups ________.

A)have shorter group tenure
B)are faster at completing tasks
C)have longer norming processes
D)have less conflict

Question 60

Which of the following is TRUE about group decision making?

A)Groups tend to foster equal participation in decision making.
B)Groups take more time to arrive at a decision.
C)Groups usually make decisions based on incomplete information.
D)Group norms influence the decision outcomes.

Question 61

Studies demonstrate that a low-to-moderate level of ________ conflict consistently demonstrates a positive effect on group performance because it stimulates discussions of ideas that help groups perform better.

A)interactionist
B)process
C)relationship
D)task

Question 62

Which conflict-resolution technique is best used when the issues are more important to others than they are to yourself?

A)collaborating
B)forcing
C)accommodating
D)avoiding
E)compromising

Question 63

Which of the following best describes the group's internal characteristics at optimal levels of conflict?

A)stagnant
B)apathetic
C)self-critical
D)uncooperative

Question 64

________ conflict relates to the content and goals of the work.

A)Informal
B)Process
C)Relationship
D)Task

Question 65

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

A)collaborating
B)compromising
C)accommodating
D)avoiding

Question 66

According to the interactionist view,________ conflicts support the goals of the organization.

A)goal-oriented
B)strategic
C)functional
D)relationship

Question 67

Which of the following best describes the group's internal characteristics at very low levels of conflict?

A)stagnant
B)disruptive
C)self-critical
D)uncooperative

Question 68

Francine's team has developed some very innovative solutions to the problems facing the company,but they feel there is still room for improvement in their report.Francine's team appears to be operating at which level of conflict?

A)none
B)low
C)optimal
D)high

Question 69

The historical practice of minimizing conflict did not produce harmony and loyalty.Instead it ________.

A)provided employees with an excuse to be less productive
B)masked employee frustrations and concerns
C)provided management an excuse to fire uncooperative employees
D)increased criticism of management decisions

Question 70

Which conflict resolution technique involves high levels of both cooperativeness and assertiveness?

A)collaborating
B)forcing
C)accommodating
D)avoiding
E)compromising

Question 71

Which conflict-resolution technique did Manny use with Sherry?

A)avoiding
B)accommodating
C)forcing
D)collaborating

Question 72

Which conflict-resolution technique was ultimately used to achieve a settlement in the labour negotiation?

A)accommodating
B)forcing
C)collaborating
D)compromising

Question 73

Effective communication and ________ are most relevant to group performance when tasks are complex and interdependent.

A)group consensus
B)share leadership
C)controlled conflict
D)standardized routines

Question 74

Which conflict-resolution technique is Manny using in his dispute with the production manager?

A)avoiding
B)accommodating
C)forcing
D)collaborating

Question 75

Which conflict-resolution technique did Manny try first in the labour negotiation?

A)accommodating
B)forcing
C)collaborating
D)compromising

Question 76

What is the reason that a low-to-moderate level of task conflict consistently has a positive effect on group performance?

A)It stimulates discussion of ideas that help groups be more innovative.
B)It helps the organization identify employee skills gaps.
C)It helps groups to alter the nature of the work according to the individual needs of team members.
D)It helps group members identify their individual strengths and weaknesses.

Question 77

Studies demonstrate that ________ conflicts are almost always dysfunctional.

A)informal
B)process
C)relationship
D)task

Question 78

________ conflict refers to how the work gets done.

A)Formal
B)Informal
C)Process
D)Task

Question 79

Tomorrow's organizations will use blogs and social networking sites to ________.

A)accommodate unsatisfied employees
B)force employees to accept management decisions publicly
C)allow employees to criticize company decisions
D)explain reasons for unpopular management policies

Question 80

The labour mediator's report contained some suggestions that favoured management,and others that favoured the union.Both sides would have to give and take.She used which conflict-resolution technique?

A)collaborating
B)forcing
C)accommodating
D)compromising