Deck 6: Managing Responsibly and Ethically

Question 1

The socioeconomic view is that management's social responsibility goes beyond making profits to include ________.

A)maximizing efficiency
B)protecting and improving society's welfare
C)protecting and improving the welfare of employees
D)maximizing employment opportunities

Answer 1

B

Question 2

The classical view of social responsibility holds that management's only social responsibility is to ________.

A)improve social welfare
B)enhance product quality
C)strengthen employee relations
D)maximize profits

Answer 2

D

Question 3

________ is defined as a business firm's obligation,beyond what is required by its legal and economic obligations,to do the right things and act in ways that are good for society.

A)Social obligation
B)Corporate social responsibility
C)Social responsiveness
D)Values-based management

Answer 3

B

Question 4

According to the model of the evolution of an organization's social responsibility,stage 2 adds responsibility to ________.

A)stockholders
B)employees
C)safe products
D)society as a whole

Question 5

Under the concept of social obligation,the organization does what is required by the ________.

A)society
B)stakeholders
C)environment
D)law

Question 6

When a firm advertises that it only uses recycled paper products it is ________.

A)meeting its social obligation
B)being socially responsive
C)adopting green management
D)meeting its stakeholder requirements

Question 7

Which of the following is associated with the classical view of social responsibility?

A)concern for social welfare
B)financial return for stockholders
C)voluntary activities
D)responsibility toward all stakeholders

Question 8

________ is defined as a business firm's intention,beyond its legal and economic obligations,to do the right things and act in ways that are good for society.

A)Social obligation
B)Social responsibility
C)Values-based management
D)Social responsiveness

Question 9

Which of the following statements about social responsiveness is TRUE?

A)It adds an ethical imperative beyond social responsibility.
B)It is more pragmatic than social responsibility.
C)Its major emphasis is a sense of obligation to society.
D)Its major focus is on "ends" rather than "means."

Question 10

A Canadian business that provides onsite childcare facilities for employees is ________.

A)being socially responsive
B)fulfilling its social obligations
C)adopting social screening
D)adopting the classical view of social responsibility

Question 11

Which of the following examples reflects a socially responsible action by an organization?

A)Ford Motor Company became the first automaker to endorse a federal ban on sending text messages while driving.
B)Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials.
C)UPS has a company-wide policy that urges employees to volunteer during natural disasters and other crises.
D)Mountain Equipment Coop accepts returns of goods for up to one year.

Question 12

Social obligation is the obligation of a business to meet its ________.

A)investor and market responsibilities
B)economic and shareholder responsibilities
C)economic and legal responsibilities
D)legal and social responsibilities

Question 13

In Canada,a company that meets federal pollution control standards and does not discriminate in its hiring and promotion practices is meeting its ________.

A)social obligation and more because it is trying to be a good corporate citizen
B)social obligation and nothing more because laws mandate these actions
C)corporate social responsibility because it is engaging in ethical business activities
D)social responsiveness because there is a clear ethical imperative

Question 14

A firm that engages in social actions in reaction to some popular social need is taking a social ________ approach.

A)responsiveness
B)reaction
C)responsibility
D)obligation

Question 15

Advocates of social responsiveness believe it is more ________ than social responsibility.

A)philosophical
B)ethical
C)long term
D)action-oriented

Question 16

The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate ________.

A)John Keynes
B)Milton Friedman
C)Robert Reich
D)John Galbraith

Question 17

According to the model of the evolution of an organization's social responsibility,stage 4 is noted by an added accountability to the ________.

A)stockholders
B)employees
C)customers and suppliers
D)society as a whole

Question 18

According to the model of the evolution of an organization's social responsibility,stage 3 is characterized by an added interest in ________.

A)stockholders
B)employees
C)customers and suppliers
D)society as a whole

Question 19

A leading proponent of the classical view argues that any time managers decide to spend their organization's resources for "social good" they are ________.

A)complying with government regulations
B)helping to make society a better place for everyone to live
C)adding to the costs of doing business
D)promoting a positive corporate image

Question 20

A firm that engages in social actions to meet its basic legal and economic responsibilities is taking a social ________ approach.

A)responsiveness
B)need
C)responsibility
D)obligation

Question 21

The socioeconomic view of social responsibility says that management is not responsible for making profits.

Question 22

The approach taken by the fast food restaurant also follows the ________ view of social responsibility.

A)classical
B)conservative
C)socio-political
D)socioeconomic

Question 23

The approach taken by the fishing company is generally thought to be more ________ than the approach taken by the bank.

A)ethical
B)long term
C)philosophical
D)pragmatic

Question 24

When a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities,it is said to be socially responsive.

Question 25

If Rick decides to stop sales and investigate the flooring product because he feels a responsibility toward society as well as shareholders,he would be operating under the ________ view of social responsibility.

A)conservative
B)socioeconomic
C)classical
D)utilitarian

Question 26

In the socioeconomic view of social responsibility,management's responsibility includes protecting and improving society's welfare.

Question 27

The classical view is best represented at stage 4 of the progression of an organization's social responsibility.

Question 28

Director Jossleman is being mostly ________.

A)socially focused
B)socially obligated
C)socially responsive
D)ethically responsible

Question 29

At stage 1 of the progression of an organization's social responsibility,managers focus on human resource concerns.

Question 30

approach taken by managers at the fast-food restaurant is best described as social ________.

A)obstruction
B)obligation
C)reaction
D)responsibility

Question 31

If Rick makes his decision based solely on the desire to maximize profits to satisfy the shareholders,he would be operating under the ________ view of social responsibility.

A)conservative
B)socioeconomic
C)classical
D)utilitarian

Question 32

The approach taken by managers at the fishing company is best described as social ________.

A)obligation
B)reaction
C)responsiveness
D)responsibility

Question 33

The approach taken by managers at the bank is best described as social ________.

A)obligation
B)reaction
C)responsiveness
D)responsibility

Question 34

In stage 2 of corporate social responsibility,managers expand their responsibilities to employees.

Question 35

Joe Black,owner of Honest Joe's Car Wash,pays his workers the minimum wage and benefits stipulated in the provincial Employment Standards Act.Joe is following a social ________ approach.

A)obligation
B)responsiveness
C)reaction
D)responsibility

Question 36

Director Witworth is following which of the social responsibility views?

A)market view
B)activist view
C)classical view
D)socioeconomic view

Question 37

The social ________ approach to social responsibility is most consistent with the classical view.

A)responsiveness
B)reaction
C)responsibility
D)obligation

Question 38

According to the classical view of social responsibility,management's only social responsibility is to maximize profits.

Question 39

Director Appleton is following which of the social responsibility views?

A)legal view
B)stakeholder view
C)classical view
D)socioeconomic view

Question 40

BTX Corporation provides daycare facilities for its employees and only uses recycled paper in its packaging.BTX is following a social ________ approach.

A)obligation
B)responsiveness
C)reaction
D)responsibility

Question 41

Under what approach do organizations exhibit little environmental sensitivity,and simply obey laws,rules and regulations?

A)stakeholder approach
B)market approach
C)legal approach
D)social obligation approach

Question 42

A majority of studies have found a(n)________ relationship between social involvement and economic performance.

A)negative
B)positive
C)no
D)indirect

Question 43

Socially responsible businesses tend to have weaker long-term economic performance.

Question 44

The ________ approach toward environmental issues exhibits the highest degree of environmental sensitivity and is a good illustration of corporate social responsibility.

A)stakeholder
B)global
C)market
D)activist

Question 45

In a short essay,compare and contrast the ideas of social obligation,social responsiveness,and social responsibility.

Question 46

Under what approach is the organization driven to look for ways to respect and preserve the earth and its natural resources?

A)stakeholder approach
B)market approach
C)activist approach
D)social obligation approach

Question 47

Vancouver-based Cummins Westport has earned a reputation as a "dark green" company that produces the world's widest range of low-emissions engines for commercial transport applications.Cummins Westport illustrates the ________ approach toward environmental issues.

A)stakeholder
B)industrial
C)market
D)activist

Question 48

Under what approach does the organization work to meet the environmental demands of multiple groups of people including employees,suppliers,or the community?

A)stakeholder approach
B)market approach
C)legal approach
D)activist approach

Question 49

The ________ approach to environmental issues is when an organization chooses to respond to multiple demands made by groups in its internal and external environments.

A)market
B)stakeholder
C)global
D)activist

Question 50

The recognition of the close link between an organization's decisions and activities and its impact on the natural environment is referred to as ________.

A)corporate social responsibility
B)social responsiveness
C)sustainable management
D)environmental activism

Question 51

The ________ approach to environmental issues is when organizations respond to environmental preferences of their customers.

A)legal
B)market
C)stakeholder
D)activist

Question 52

When DuPont developed a new type of herbicide to help its farmer customers reduce their use of chemicals,they used the ________ approach toward environmental issues.

A)legal
B)stakeholder
C)market
D)activist

Question 53

Both social responsiveness and social responsibility go beyond merely meeting a firm's basic economic and legal requirements.

Question 54

Natural resource depletion,global warming,pollution,and toxic wastes are examples of ________.

A)social problems
B)environmental problems
C)social responsiveness
D)corporate mismanagement

Question 55

A firm that follows the social obligation approach engages in social actions in response to some popular social need.

Question 56

The ________ approach toward environmental issues is a good illustration of social obligation.

A)legal
B)stakeholder
C)market
D)activist

Question 57

In a short essay,describe the four-stage model of the progression of an organization's social responsibility.

Question 58

Though the outcomes are not perfectly measured,the majority of research studies show a positive relationship between corporate social involvement and economic performance.

Question 59

What approach deals with an organization responding to the environment because of the preferences of its customers?

A)stakeholder approach
B)market approach
C)activist approach
D)social obligation approach

Question 60

The most meaningful conclusion that one can draw from the research on social responsibility and economic performance is that ________.

A)socially responsible behaviour has no impact on a firm's economic performance
B)good economic performance is more important than socially responsible behaviour in the long term
C)there is considerable evidence that a company's social actions lower its long-term economic performance
D)there is a positive relationship between social involvement and economic performance.

Question 61

The values statement of Friendly Airlines emphasizes the importance of serving customers in a friendly,helpful,and caring manner.These values are reflected in its advertising slogan,"You're flying with friends at Friendly Airlines." This illustrates which purpose of shared organizational values?

A)Guide managers' decisions and actions.
B)Shape employee behaviour.
C)Influence marketing efforts.
D)Build team spirit.

Question 62

Values-based management is an approach to managing by establishing and upholding an organization's shared values.

Question 63

The values statement of Reliable Airlines emphasizes the importance of customer safety.After a difficult year of losses,the company president asked managers to reduce costs in marketing,payroll,and all other areas except maintenance,stating,"We can tighten our belts in every other area,but we will never scrimp on safety.In this business,if you are not safe,you don't have an airline." This illustrates which purpose of shared organizational values?

A)Guide managers' decisions and actions.
B)Shape employee behaviour.
C)Influence marketing efforts.
D)Build team spirit.

Question 64

An organization's ________ can help guide managers' decisions and actions.

A)shared values
B)sustainability policies
C)social obligation
D)competitive environment

Question 65

________ is an approach to managing in which managers establish and uphold what an organization stands for and believes in.

A)Cause-related management
B)Managerial ethics
C)Sustainable management
D)Values-based management

Question 66

In a short essay,explain the four approaches that organizations can take with respect to environmental issues and going green.

Question 67

Which of the following is a basic definition of ethics?

A)Guidelines for moral behaviour.
B)Rules or principles that define right and wrong behaviour.
C)Principles for legal and moral development.
D)Personal convictions about good and bad.

Question 68

The values statement of Mosaic Corporation emphasizes the importance of workplace diversity.As a result,managers always select employees with diverse characteristics when organizing work teams.This illustrates which purpose of shared organizational values?

A)Guide managers' decisions and actions.
B)Shape employee behaviour.
C)Build team spirit.
D)Create internal harmony.

Question 69

An organization is said to adopt the market approach to going green when it responds to the environmental demands made by its stakeholders.

Question 70

Most adults are at the ________ level of moral development.

A)unconventional
B)preconventional
C)conventional
D)principled

Question 71

Which of the following statements is TRUE concerning organizations whose structures and cultures permit unethical behaviour?

A)Only individuals with low moral standards will be corrupted.
B)Only managers will be corrupted.
C)Only those who are corrupt to begin with will behave unethically.
D)Even highly moral individuals may be corrupted.

Question 72

Which of the following describes the lowest stage of moral development?

A)following self-chosen ethical principles even if they violate the law
B)following rules only when it is in your immediate interest
C)sticking to rules to avoid physical punishment
D)maintaining conventional rules by fulfilling obligations to which you have agreed

Question 73

Because shared values influence the way work is done,employees can become more enthusiastic about working together to support the values they believe in.This illustrates which purpose of shared organizational values?

A)Guide managers' decisions and actions.
B)Control employee behaviour.
C)Influence marketing efforts.
D)Build team spirit.

Question 74

A company's shared values have little effect on managerial decisions and actions.

Question 75

The activist approach to going green is when an organization looks for ways to respect and preserve the earth and its natural resources.

Question 76

An organization's shared values can help shape employee behaviour and build team spirit.

Question 77

The stakeholder approach to going green is a good illustration of social obligation because management protects stockholders' interests by following the basic legal requirements to protect the environment.

Question 78

Ethical reasoning at the ________ level of moral development indicates that moral values reside in maintaining expected standards and living up to the expectations of others.

A)unconventional
B)preconventional
C)conventional
D)principled

Question 79

Which of the following describes the highest stage of moral development?

A)following self-chosen ethical principles even if they violate the law
B)following rules only when it is in your immediate interest
C)maintaining conventional rules by fulfilling obligations to which you have agreed
D)upholding absolute values and rights regardless of the majority's opinion

Question 80

At the ________ level of moral development,a person's choice between right or wrong is based on personal consequences from outside sources,such as physical punishment,reward,or exchange of favours.

A)unconventional
B)preconventional
C)conventional
D)principled