Deck 7: Management, Leadership, and the Internal Organization

Question 1

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
A company that emphasizes _____ locates decision at lower levels.

Answer 1

k

Question 2

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
__________ include the ability to communicate with,motivate,and lead employees to complete assigned activities.

Answer 2

q

Question 3

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
An organization's system of principles,beliefs,and values is called _____.

Answer 3

a

Question 4

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_____ includes positions such as CEO and CFO;devotes most of their time developing long-range plans.

Question 5

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
A(n)_____ is an organized approach to assessing a company's internal strengths and weaknesses and its external opportunities and threats.

Question 6

Differentiate among the three levels of management and their corresponding responsibilities.

Question 7

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
The __________ structure establishes a direct hierarchy of managers and workers.

Question 8

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_____ is the process of achieving organizational objectives through people and other resources.

Question 9

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
The act of assigning activities to subordinates is called _____.

Question 10

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_____,or project management,links employees from different parts of the organization to work together on specific projects.

Question 11

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_______ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Question 12

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
A(n)_____ is a written explanation of an organization's business intentions and aims.

Question 13

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_____ is the process of dividing work activities into units within the organization.

Question 14

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
The ________ function evaluates an organization's performance against its objectives.

Question 15

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
A(n)_____ is a structured grouping of people working together to achieve common goals.

Question 16

Identify the three basic skills necessary for managerial success and provide an example for each.

Question 17

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
The number of subordinates a manager supervises is referred to as the _____.

Question 18

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
_____ allows a firm to resume operations quickly and smoothly after a crisis,while openly communicating with the public.

Question 19

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
People who make decisions on their own without consulting subordinates are _____.

Question 20

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.top management
c.line organization
d.strategic planning
e.departmentalization
f.line organization
g.delegation
h.matrix
i.span of management
j.controlling
k.decentralization
l.empowerment
m.SWOT analysis
n.contingency planning
o.competitive differentiation
p.autocratic leaders
q.human skills
r.mission statement
Determining the unique combination of a company's abilities and approaches is called _____.

Question 21

Emily is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs.Emily is considered a ________ manager.

A)staff
B)technical
C)supervisory
D)mid-level

Question 22

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Question 23

Human skills involve ________.

A)directing and controlling operations
B)understanding knowledge and tools of a specific discipline
C)leading and motivating workers
D)seeing the organization as a unified whole

Question 24

Distinguish among autocratic,democratic,and free-rein leadership.

Question 25

As someone moves up the managerial hierarchy,which skills become relatively more important?

A)technical skills
B)human skills
C)conceptual skills
D)supervisory skills

Question 26

Compare the four types of organizational structures.

Question 27

Provide examples of tools managers might use to reinforce corporate culture.

Question 28

Describe leadership and power.From which sources do managers generate their power?

Question 29

Which level of management includes job titles such as general manager,division manager,or plant manager?

A)middle management
B)supervisory management
C)top management
D)staff management

Question 30

Explain the role of vision in business success.

Question 31

Explain what is meant by span of management.Describe the trend in determining span of management.

Question 32

Define centralization and decentralization.Provide an example.

Question 33

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Question 34

Most top executives began their careers as which type of expert?

A)technical
B)financial
C)human relations
D)marketing

Question 35

Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Lupe is most likely a member of ________ management.

A)Middle
B)Top
C)supervisory
D)Line

Question 36

First-line managers interact continuously with members of the work team.Therefore,they must possess effective ________ skills.

A)visionary
B)human
C)conceptual
D)technical

Question 37

Define operational planning.How is this different from strategic planning? Provide an example.

Question 38

Management is the process of achieving ________ through people and other resources.

A)profits
B)societal objectives
C)status
D)organizational objectives

Question 39

Describe the final step in the strategic planning process.Provide an example.

Question 40

Define SWOT analysis and explain its purpose in the strategic planning process.

Question 41

Autocratic leaders ________.

A)involve subordinates in making decisions
B)are open-minded leaders
C)believe in minimal supervision
D)make decisions on their own,often without consulting others

Question 42

Marcus believes in empowering the employees in his department.Most likely,Marcus is a(n)________ leader.

A)task-oriented
B)independent
C)democratic
D)autocratic

Question 43

Conceptual skills are ________.

A)not as important at the top management level
B)most important for supervisors
C)used to motivate,communicate,and lead other employees
D)skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives

Question 44

Leaders establish power from all of the following sources EXCEPT their ________.

A)position in the organization
B)expertise
C)leadership style
D)Personality

Question 45

Maya,director of admissions at Glenview Hospital,frequently seeks input from subordinates on issues relating to her department.Maya's style of leadership would be considered ________.

A)free-rein
B)Judgmental
C)Autocratic
D)Democratic

Question 46

Hasim is a bank manager who believes his bank should expand nationally for greater profit and efficiency.Hasim is using his ________ skills.

A)supervisory
B)conceptual
C)human
D)technical

Question 47

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Rosetta is involved in the ________ managerial function.

A)organizing
B)controlling
C)directing
D)planning

Question 48

Autocratic leaders have all of the following characteristics EXCEPT ________.

A)concentration of power with the manager
B)two-way communication
C)decisions are made by the manager with little to no consultation from subordinates
D)employees are closely supervised

Question 49

Don,president of Pioneer Graphics,is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry.Don has effective ________ skills.

A)human relations
B)technical
C)conceptual
D)supervisory

Question 50

Ramon's job is to establish performance standards,monitor actual performance,and compare actual performance to the standards.Ramon is engaged in the ________ managerial function.

A)Directing
B)Controlling
C)Organizing
D)Planning

Question 51

Kevin is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Kevin is engaged in the ________ managerial function.

A)Controlling
B)Planning
C)Organizing
D)Directing

Question 52

Leadership is most often associated with the ability to ________.

A)inspire others toward high levels of achievement
B)arrange activities that have to be performed in a systematic way
C)determine the most effective course of action
D)communicate well with large groups of people

Question 53

Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approvals from senior managers.This policy is best described as ________.

A)free-rein leadership
B)employee responsibility
C)autocratic leadership
D)employee empowerment

Question 54

Democratic leaders ________.

A)are always the most effective leaders
B)let people know only what they need to know to do their jobs
C)involve their subordinates in making decisions
D)leave all decisions to their subordinates

Question 55

Harriet,the marketing manager of Video One,allows subordinates to make most of the decisions for the department.Harriet's leadership style can best be described as ________.

A)free-rein
B)Autocratic
C)Democratic
D)Persuasive

Question 56

________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives.

A)Controlling
B)Communicating
C)Organizing
D)Leadership

Question 57

Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward?

A)organizing
B)directing
C)controlling
D)planning

Question 58

Which leadership style would allow sales personnel to participate in setting sales quotas?

A)free-rein
B)Judgmental
C)Democratic
D)Autocratic

Question 59

Manuel is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives.Manuel handles the ________ managerial function.

A)Planning
B)Organizing
C)Directing
D)Controlling

Question 60

When Sara instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Sara has effective ________ skills.

A)human
B)conceptual
C)intuitive
D)visionary

Question 61

________ planning guides the current and near-term activities required to implement overall strategies.

A)contingency
B)tactical
C)strategic
D)operational

Question 62

In an organization with a strong culture,________.

A)the management is usually autocratic
B)everyone knows and supports the same objectives
C)the use of rituals is nonexistent
D)employees are encouraged to think and act independently

Question 63

The managerial process of assigning work to employees is called

A)parceling
B)decision making
C)delegation
D)centralization

Question 64

Tiffany is a first-line manager at an electronics retailer.The number of employees that Tiffany supervises is known as:

A)subordinate count
B)Underlings
C)workforce
D)span of management

Question 65

Planning should be ________ and ________ to changes in the business environment.

A)flexible;responsive
B)flexible;unresponsive
C)rigid;responsive
D)creative;responsive

Question 66

Vision should be ________ and ________.

A)rigid;focused
B)rigid;broad
C)focused;flexible
D)flexible;broad

Question 67

Employees thrive when they are given:

A)high-paying salaries
B)few responsibilities
C)paid time off
D)authority to make decisions

Question 68

Generally,which type of manager establishes the company's vision?

A)supervisory managers
B)staff managers
C)middle managers
D)top management

Question 69

Kiki strongly believes that college students need credit counseling,so she begins a not-for-profit organization devoted to this need.Kiki is exhibiting ________.

A)strategic planning
B)the organizing function of management
C)Vision
D)strategic management

Question 70

When Tina reviews applications for a new position in finance,she is using ________ planning.

A)operational
B)contingency
C)tactical
D)strategic

Question 71

Which of the following statements is incorrect regarding corporate culture?

A)The leadership style of managers,the way it communicates,and the overall work environment influence a firm's culture.
B)Companies that grow quickly typically do not have time to create a culture.
C)A company with strong tradition should not alter its culture.
D)A culture is typically shaped by supervisors.

Question 72

Corporate culture is reinforced by all of the following factors EXCEPT ________.

A)symbols
B)finances
C)rituals
D)stories

Question 73

A company's perceptions regarding the marketplace needs and the ways a firm can satisfy them is known as a __________.

A)vision
B)strategic plan
C)financial plan
D)contingency plan

Question 74

________ is a founder's perception of what the organization wants to be or how it wants the world to be.

A)Vision
B)Strategic planning
C)Strategic management
D)The organizing function

Question 75

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of ________ planning.

A)contingency
B)tactical
C)strategic
D)operational

Question 76

An organization's system of principles,beliefs,and values is called ________.

A)corporate culture
B)democratic leadership system
C)free-rein system
D)organizational structure

Question 77

The online shoe retailer Zappos empowers workers through the process of:

A)decision making
B)delegation
C)raises
D)team meetings

Question 78

The best style of leadership is ________.

A)democratic
B)it depends on the situation
C)dependent on employee feedback
D)free-rein

Question 79

Calico Inc.retains decision making at the top of the management hierarchy.Calico Inc.emphasizes:

A)Decentralization
B)centralization
C)decision making
D)Procedures

Question 80

Planning helps businesses:

A)avoid costly mistakes
B)seize opportunities
C)focus its mission
D)all of the above