Deck 9: Leading Others

Question 1

Leadership involves influencing people to attain goals not just by giving them directives,but also by supporting the employee.

Answer 1

True

Question 2

Transactional leader behaviors are the way to build a solid leadership foundation.

Answer 2

True

Question 3

Leader behaviors that demonstrate high-performance expectations are transactional.

Answer 3

False

Question 4

Building a strong LMX relationship is central to managerial effectiveness.

Question 5

Management-by-exception is generally consistent with the idea of contingent reward.

Question 6

Group goals have a self-managing feature.

Question 7

Management-by-exception implies rewarding employees when they have done a good job.

Question 8

"Organizational citizenship behavior" is a term used to describe the behaviors required to perform one's job.

Question 9

Transactional behaviors establish fairness in the workplace.

Question 10

Intelligence and dominance are two of the personal traits that predict who will rise to the assigned position of leader.

Question 11

The Pygmalion effect is also called a self-fulfilling prophecy.

Question 12

When a manager wants to increase his/her ability in articulating a vision,hr/she should preferably avoid the use of metaphors.

Question 13

Great managers know that if they expect a lot out of people,they are likely to get it.

Question 14

Great leadership is more about what one does than who one is.

Question 15

Management is a subset of effective leadership.

Question 16

Personal traits are good predictors of leadership effectiveness.

Question 17

Research has shown that management-by-exception consistently results in positive consequences in both employee attitudes and employee behaviors.

Question 18

Great managers follow the "hands-off" approach and let employees solve most of the problems.

Question 19

Employees who have positive relationships with their leader are referred to as members of an elite group.

Question 20

Transformational leader behavior represents an exchange between the leader and follower.

Question 21

Assuming additional responsibilities following a downsizing is an example of a job assignment that involves a high level of responsibility.

Question 22

Supervising the liquidation of products is an example of a job assignment that involves creating change.

Question 23

Being the experienced member of a project team is an example of a job transition.

Question 24

With respect to leadership practices,R.Seshasayee of Ashok Leyland uses pink notes:

A)to terminate employees.
B)as recognition tools.
C)for group assignments.
D)to emphasize quality problems.
E)to announce quarterly earnings.

Question 25

The foundation of great leadership is built on:

A)emotional intelligence and attention to detail.
B)integrity and determination.
C)charisma and intelligence.
D)task and relationship behaviors.
E)supportive and encouraging behaviors.

Question 26

Those with a mentor and a network of support are more likely to build leadership capacity early in their careers.

Question 27

It is your company's responsibility to develop your leadership behaviors.

Question 28

Which of the following is a common leadership myth?

A)Leadership can be taught.
B)Leadership can be learned.
C)Leadership failure is due to exhibiting toxic behaviors.
D)Leadership exists only at the top.
E)Not all leaders are charismatic.

Question 29

R.Seshasayee of Ashok Leyland suggests that good leadership requires three essentials:

A)time,personality,and energy.
B)attention to detail,energy,and good subordinates.
C)setting goals that seem impossible,communication,and example setting.
D)communication,adequate resources,and good training.
E)having a genetic predisposition,good emotional intelligence,and luck.

Question 30

Research shows that providing individualized support can actually serve as a major buffer to employee stress and burnout.

Question 31

A lack of inspired leadership has probably contributed to:

A)sustained competitive advantage.
B)failed careers.
C)lower employee turnover.
D)moderate production rates.
E)hierarchical disintegration.

Question 32

According to Bernard Bass,which of the following is an effective transactional leader behavior?

A)Contingent reward
B)Coaching
C)Telling
D)Inspirational appeal
E)Coercion

Question 33

Action learning is a key feature of successful leadership development.

Question 34

_____,a transactional leadership behavior,consistently results in positive consequences in employee attitudes,such as job satisfaction,and employee behaviors,such as job performance.

A)Coaching
B)Listening
C)Punishment
D)Management-by-exception
E)Contingent reward

Question 35

Managing an internal project such as a company event or office renovation is an example of a job assignment that involves managing boundaries.

Question 36

Which of the following statements best compares leadership and management?

A)Management can be considered as leadership in crisis.
B)Effective managers influence people.Leaders only placate people.
C)Leaders may not be in a managerial role,but effective managers are almost always effective leaders.
D)Leadership is required for organizational success.Management is obsolete in modern organizations.
E)Effective leaders work with large groups.Managers work with individuals.

Question 37

In laboratory experiments,Scott Allison and Dafna Eylon presented study participants with a written description of a man named Erik Sullivan.After providing a list of impressive accomplishments relating to Erik's role in building a successful company,the researchers manipulated one important piece of information and had half of the people respond to each story.What did the researchers change in the Erik Sullivan case to improve people's impressions of Sullivan?

A)They reported Sullivan's age as 20 years younger.
B)They reported on Erica,not Erik.
C)They reported Sullivan as significantly overweight.
D)They reported that Sullivan was deceased.
E)They said Sullivan was more honest

Question 38

Great managers know that without intellectual stimulation,employees become cogs in the wheel.

Question 39

What do scientific reviews of the Great Man theory of leadership indicate?

A)Charisma remains the most important contributor to effective leadership.
B)Personal traits are not relevant to leadership.
C)Traits alone will not guarantee effective leadership.
D)There is a strong association between traits and leadership effectiveness.
E)Traits are good predictors of leadership effectiveness,rather than leadership emergence.

Question 40

Transactional leadership:

A)damages the trust relationship in an organization.
B)provides a solid foundation for the employee-manager relationship.
C)is only appropriate for seasoned,professional employees.
D)grows on the foundation of transformational leadership.
E)engages the full person of the leader and the follower.

Question 41

According to leadership authors Jim Kouzes and Barry Posner,the key elements of transformational leadership behavior of "providing an appropriate model" are:

A)search and speak.
B)try and explain.
C)idolize and realize.
D)say and do.
E)demand and command.

Question 42

How can a leader know if he has successfully communicated high-performance expectations?

A)Subordinates are happy with comfortable goals.
B)The organization recognizes and acknowledges a series of the leader's quick wins.
C)The leader sets high performance expectations for his workers and communicates those expectations clearly and often.
D)As a result of the leader's actions,people around him set high performance expectations.
E)Peers are jealous,and seem ill at ease around him.

Question 43

Management-by-exception contributes to effective transactional leadership by:

A)reinforcing a sense of fairness among employees.
B)rewarding good behaviors in public ways.
C)balancing goals and ambitions.
D)adjusting the difference between individual and organizational goals.
E)encouraging work activities that go beyond what is expected.

Question 44

Which transformational leadership behavior has been shown to be associated with increased employee citizenship behavior,increased employee job satisfaction,enhanced organizational commitment,increased employee organizational citizenship behavior,and improved performance?

A)Providing individualized support
B)Intellectual stimulation
C)Providing a role model
D)Delegating major decisions
E)Articulating a vision

Question 45

_____ is an important way to build leader-member exchange (LMX).

A)Coaching
B)Contingent reward behavior
C)Punishment
D)Management-by-exception
E)Negative reinforcement

Question 46

With regard to contingent reward behavior in action,the way Shamu (the world's most famous killer whale)and fellow killer whales are actually trained to jump over a rope is most like:

A)providing videos of extreme ski stunts for students on a beginner slope.
B)sounding a loud buzzer whenever a bank teller makes a mistake.
C)rewarding the girl scout who sells the most cookies with a trip to Disneyland.
D)raising both sales goals and associated commissions for a salesgirl.
E)grading final exams on a curve.

Question 47

Which of the following statements compares transactional and transformational leadership best?

A)Transformational leadership remains too elusive for most leaders.Transactional leadership has emerged as the only reliable model for the contemporary leader.
B)Research findings are too contradictory at this point to make any assessment of the relative effectiveness of transactional or transformational leadership.
C)Transactional leadership is needed first to put a good foundation in place,while transformational leadership is needed to satisfy the higher-level needs of employees.
D)Results in differing situations seem to suggest that the older situational leadership model may replace both transactional and transformational leadership.
E)Transformational leader behaviors work better than transactional leader behaviors by rousing employees to higher levels of performance and expectation.

Question 48

Which of the following transformational leader behaviors challenges followers to reexamine assumptions about their work and rethink how it can be performed?

A)Communicating high-performance expectations
B)Articulating a vision
C)Providing intellectual stimulation
D)Providing an appropriate model
E)Fostering the acceptance of group goals

Question 49

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
In which of the following instances did Mrs.Smith exhibit the transformational leadership behavior of providing individualized support?

A)When she complimented Lee for cleaning the glass cases correctly.
B)When she began the cash register training.
C)When she told Lee there was plenty of work to keep her busy.
D)When she asked about Lee's dog and provided the scraps.
E)When she cleaned glass cases,doing the same work Lee did.

Question 50

Steve frequently hears remarks from his subordinates like "That's the way we've always done it," or "I'm not sure.That's not my job." Which transformational leadership behavior will help Steve address this issue?

A)Providing individualized support
B)Providing intellectual stimulation
C)Providing a role model
D)Delegating major decisions
E)Articulating a vision

Question 51

According to recent research,which of the following activities has the greatest impact on leadership development success?

A)Action learning
B)Exposure to senior executives
C)External coaching/mentoring
D)Cross-functional rotations
E)Global rotations

Question 52

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
In which of the following instances did Mrs.Smith exhibit the transformational leadership behavior of articulating a vision?

A)When she told Lee that each customer was the most important customer.
B)When she reminded Lee that Lee would know many of the customers.
C)On the first day,when she told Lee there was plenty of work to keep her busy.
D)When she complimented Lee for cleaning the glass cases correctly.
E)When she cleaned the glass cases,doing the same work Lee did.

Question 53

Chef John Vang is the owner of Chef Vang's.Vang gives his servers and cooks $50 each to dine at any restaurant with cuisine similar to that of Chef Vang's.Employees return with a short written and oral report on what they have learned.This illustrates the transformational leadership behavior of:

A)articulating a vision.
B)providing intellectual stimulation.
C)providing individualized support.
D)high-performance expectations.
E)providing an appropriate model.

Question 54

Robert supervised five construction workers on a renovation project.He returned from a break to find two of them swinging a third worker out of the 85^th floor window area on a pulley and rope.Robert yelled,"Get back to work!" Evaluate Robert's transactional leadership behavior.

A)There are no leadership behaviors in this example.
B)Robert did a good job of supplying contingent rewards when he did not fire the workers for the rope swinging.
C)Robert did a poor job of supplying contingent rewards when he did not let the workers continue with their fun.
D)Robert did a good job of providing management-by-exception when he simply told the workers to get back to work.
E)Robert did a poor job of providing management-by-exception when his reaction failed to convey the inherent danger in the situation.

Question 55

Superordinate goals:

A)are always top-down.
B)provide excellent backup plans and fallback positions.
C)are achievable only when all group members exert effort.
D)require extraordinary efforts from star performers.
E)are always bottom-up.

Question 56

According to a study by Professor Phil Podsakoff and his colleagues at Indiana University,positive correlations exist between transformational leadership behaviors and:

A)performance,quality,and attendance.
B)ambition,trust,and communication.
C)satisfaction,turnover,and integrity.
D)trust,satisfaction,and performance.
E)satisfaction,workgroup cohesion,and attendance.

Question 57

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
In which of the following instances did Mrs.Smith exhibit the transformational leadership behavior of providing an appropriate model?

A)When she told Lee that each customer was the most important customer.
B)When she reminded Lee that Lee would know many of the customers.
C)On the first day,when she told Lee there was plenty of work to keep her busy.
D)When she complimented Lee for cleaning the glass cases correctly.
E)When she cleaned the glass cases,doing the same work Lee did.

Question 58

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
How well did Mrs.Smith use transactional leadership behaviors? Be specific and provide examples.

Question 59

According to recent research,which of the following activities has the least impact on leadership development success?

A)360-degree feedback
B)Exposure to senior executives
C)External coaching
D)Cross-functional rotations
E)Global rotations

Question 60

In a study,Professor Phil Podsakoff and his colleagues at Indiana University found that the strongest positive correlation existed between transformational leader behaviors and:

A)satisfaction.
B)trust.
C)performance.
D)honesty.
E)quality.

Question 61

In keeping with its corporate social responsibility goals,this year your company asks employees to work an extra hour without pay every day for the next two months.No one in your group seems very enthusiastic about this although the proceeds are meant for a children's charity.As a manager,what kind of leadership behavior will you need to motivate the employees - transactional or transformational? Explain.

Question 62

Paul is a mid-level manager in a car manufacturing plant.Normally,Paul receives two separate budget allocations for rewarding his employees and for standard yearly bonus payments.However,due to the recession-hit markets this year,he has got only one budget allocation.He has to decide whether to use it for rewarding his top-performing employees or for giving similar bonuses to everyone.Help him decide based on the transactional leader behaviors.

Question 63

Discuss a few myths of leadership.

Question 64

According to Phil Podsakoff and his colleagues at Indiana University,what are the six transformational leader behaviors?

Question 65

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
What should Mrs.Smith do next? Use situational leadership,transactional behaviors,and transformational answers in your discussion.Be specific and provide examples.

Question 66

Bernard Bass suggests two of the most effective transactional leader behaviors.What are they?

Question 67

The Nut House,a local retail store in a suburban mall,sold fresh roasted nuts,homemade potato chips,candies from all over the world and donuts.Elinor Smith,the owner,hired Lee,a new high school graduate,as summer help.Monday morning,the first day on the job,Lee said,"Oh Mrs.Smith,thank you so much for giving me a chance to work! And I love this store! My mom has used your chips and nuts for her women's group parties for years! I love those green ones.What are they called?" Mrs.Smith smiled,"Pistachios,Lee.Welcome to The Nut House.I am glad you are here.There is plenty of work to keep you busy.Let's start with cleaning the glass cases." The day went quickly as Mrs.Smith showed Lee how to clean glass display cases,how to sweep and mop the floors,how to care for the fryers and warming trays.Lee followed Mrs.Smith around and did what Mrs.Smith showed her to do,repeating her actions.If Lee did not do a task correctly,Mrs.Smith repeated the action until Lee got it right.They worked side by side,doing the same cleaning tasks,all day.When a customer came in,Mrs.Smith took care of the customer.Then Mrs.Smith and Lee resumed their cleaning.Tuesday,Mrs.Smith watched Lee clean the store.She commented as needed about a missed detail.She reminded Lee of the procedures,twice demonstrating part of the art of glass cleaning.She frequently complimented Lee for doing a task correctly,especially when Lee seemed bored and said,"This is way easy." Wednesday,Mrs.Smith announced,"Would you like to learn the cash register?" Lee gave her a grateful grin,and Mrs.Smith said,"Wash your hands,and stand right here next to me." Lee was much quicker at learning this task than she had been at glass cleaning.Mrs.Smith commented,"You certainly are good with numbers!" Lee grinned,"I am going to major in math in college." The day went easily.At closing time,Mrs.Smith asked,"Do you still have that nice big brown dog?" Lee nodded,"Danny! My finest friend." Mrs.Smith said,"Right.Danny.Stop next door at the butcher shop and pick up some good meat scraps for him.I already called Mr.Peralta to set some aside for you." On Friday,Mrs.Smith said to Lee,"I have seen you watching while I waited on customers.Are you ready to take care of a customer? Do you have any questions?" Lee had a few,and then Mrs.Smith said,"Good.Remember that each customer is THE most important customer.They deserve our respect,our attention,our service.We want them to come back because we took great care of them.So,do what you have seen me doing,and you will be fine.OK,the next person through the door is your first customer." Lee smiled in anticipation and fidgeted nervously.Soon the door jingled,and in walked Lee's customer."Hi,Elinor,how are you today?" Mrs.Smith replied,"Just fine,Edna.Here is my new assistant,Lee,all ready to serve you." She nudged Lee toward the center of the display area.Lee looked at her shoes and mumbled,"Hi,Mom.What are you doing here?" Mrs.Winters,Lee's mom,replied in a friendly but business-like manner,"Buying nuts for the card party tonight.I ordered chips ahead.Are they ready? I'd also like a pound of cashews and a pound of mixed nuts." Lee scowled,"Huh? No pistachios?" Mrs.Smith elbowed Lee toward the shelf of ready orders,"Find the tin for Mrs.Winters." The two women chatted as Lee sullenly got her mother's order together.Lee rang up the sale,letting out a big annoyed sigh.Mrs.Winters said,"Thank you," and left the store.Mrs.Smith locked the front door and turned the sign to "BE BACK IN 15 MINUTES" before she gestured Lee to follow her to the back room.She handed Lee a soda,gestured to a seat,and said,"So,how did that go,your first customer?" Lee sulked,"That was MOM,not a customer." Mrs.Smith responded,"That was Mrs.Winters,one of my best customers.Lee,you will know a lot of people who come in this store.What if it's Mr.Legget,the neighbor you don't like? Or a friend of yours from school,Susan,or someone else you do like? Each customer deserves your respect,your attention,and your service.Answer my question,please.How did you do with your first customer?" Lee crumpled into a little pile and whined,"I did just awful.I wasn't glad to see her and she knew it.I forgot to ask her if she wanted anything else,or if she had noticed your new display,or,oh,I just treated her like Mom,I didn't even see a customer.I am just awful.Are you firing me? Maybe I should just quit.I didn't do anything right except ring up the sale.I am just hopeless." Lee buried her face in her hands and sobbed.Please refer to this scenario for the following question.
How well did Mrs.Smith utilize transformational leadership behaviors? Be specific and provide examples.

Question 68

What are the traits that are good predictors of leadership emergence? What are the characteristics that people admire in leaders? Are they similar to each other? Explain.

Question 69

Jane notices that a few of her subordinates in the assembly line are openly violating safety norms.This is creating a dangerous work environment for everyone in the line.She must use the transactional leader behavior of contingent punishment.Advise her on how to effectively provide contingent punishment.

Question 70

According to experts in the area of leadership development,what are the five types of on-the-job experiences that are important for developing leadership capabilities? Give one example of each.

Question 71

What is an in-group and out-group?

Question 72

Your friend Chris believes that leaders are more capable and possess a different set of traits than followers.Do you agree with him? Explain.

Question 73

What are the three ways in which transactional behaviors play an important role in effective leadership?

Question 74

Describe the two primary behaviors that effective leadership involves.