Deck 7: Life-Situation Interventions: Interpersonal

Question 1

Seeking to dominate or to get your own way at the expense of others is known as

A)assertive behavior.
B)nonassertive behavior.
C)aggressive behavior.
D)passive behavior.

Answer 1

C

Question 2

Getting others to do those things that need to be done,but that do not need your personal attention,is known as

A)evaluating.
B)scheduling.
C)maximizing.
D)delegating.

Answer 2

D

Question 3

The purpose of the communication process is to convince someone that your point of view is correct.

Answer 3

False

Question 4

Which of the following is an essential component of communication?

A)A sender
B)A message
C)A receiver
D)A medium of communication

Question 5

Social support results in which of the following benefits?

A)helping patients adjust to their illnesses
B)improving the immune system's effectiveness
C)decreasing cortisol secretion during stress
D)all of the above

Question 6

All of the following are TRUE about "I" statements,EXCEPT

A)when we say "I," we are focusing on our feelings, beliefs, and interpretations.
B)when we use "I," we are avoiding directed criticism.
C)when we say "I," the other person may feel less defensive.
D)when we use "I," the other person is less likely to listen to us.

Question 7

Studies have found that technology causes __ hours stress per week.

A)1
B)2
C)5
D)10

Question 8

Expressing yourself and satisfying your own needs,feeling good about this,and not hurting others in the process is known as

A)assertive behavior.
B)nonassertive behavior.
C)aggressive behavior.
D)insistent behavior.

Question 9

Paraphrasing a speaker's words and feelings is known as

A)active listening.
B)reflective listening.
C)DESC form.
D)both active and reflective listening.

Question 10

Relating your feelings regarding another person's behavior is which component of the DESC form?

A)Describe
B)Express
C)Specify
D)Consequences

Question 11

Which of the following is TRUE about nonverbal body language?

A)It is easy to misinterpret.
B)It can be a primary mode of communication.
C)It can be limited to eye contact.
D)All the choices are true.

Question 12

Aggressive nonverbal communication would include which of the following?

A)leaning forward with glaring eyes
B)clenching fists
C)hands placed on hips and head-wagging
D)All the choices are correct.

Question 13

Social support consists of all the following,EXCEPT

A)tangible support.
B)imitative support.
C)emotional support.
D)informational support.

Question 14

The acronym DESC stands for all the following terms,EXCEPT

A)Describe.
B)Express.
C)Specify.
D)Consider.

Question 15

When trying to resolve a conflict,you should do all of the following,EXCEPT

A)use "but," not "and."
B)plan time to talk.
C)avoid "why" questions.
D)paraphrase the other person's words.

Question 16

A time management technique in which tasks are prioritized is known as

A)goal setting.
B)X, Y, Z lists.
C)A, B, C lists.
D)goal lists.

Question 17

Sacrificing your own needs or wants to meet someone else's needs or wants is known as

A)assertive behavior.
B)nonassertive behavior.
C)aggressive behavior.
D)insistent behavior.

Question 18

The assertion theory is based upon the premise that every person has certain basic rights.

Question 19

If the items on this list never get done,you would be just fine.

A)Y list
B)Z list
C)B list
D)C list

Question 20

Time management skills include

A)setting goals and prioritizing them.
B)scheduling.
C)limiting interruptions.
D)all of the above.

Question 21

Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence.

Question 22

When resolving a conflict,the more you agree,the more passive you appear.

Question 23

Assertiveness is not only a matter of what you say but of how you say it.

Question 24

Communication by body posture often says as much as the spoken word.

Question 25

Emotional intelligence involves the ability to accurately identify and understand and regulate one's own emotions and those of others.

Question 26

People that never say "No" are rarely stressed.

Question 27

Polyphasic behavior is a good way to battle technostress.

Question 28

"Why?" questions are good to use during arguments or disagreements.

Question 29

Social support can help prevent stressors from occurring in the first place,but it cannot help once a stressor has been encountered.

Question 30

If you are so pressed for time that you believe you don't even have time to organize,you are in need of time management skills.

Question 31

All of your goals should be equally important.

Question 32

In communication,it is normal and effective to use the same message and medium for different senders.

Question 33

When working out a disagreement with someone,it is best to communicate through email rather than in person.

Question 34

Lazarus was the first person to define and popularize emotional intelligence.

Question 35

Modern advances have positively impacted our ability to become emotionally intelligent.

Question 36

Social support is believed to protect against stress-related illness or disease.

Question 37

As a first step in managing time better,you might want to analyze how you are currently spending your time.