Deck 10: Enterprise Resource Planning Collaboration Systems

Question 1

Which of the following is not one of the three most common core ERP components focusing on internal operations?

A) Accounting and finance
B) Production and materials management
C) Business intelligence
D) Human resources

Answer 1

C

Question 2

Which of the following is an extended ERP component?

A) Business intelligence
B) e-Business
C) Customer relationship management
D) All of the answers are correct

Answer 2

D

Question 3

Which component is a credit-management feature typically included in?

A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

Answer 3

A

Question 4

What are two of the primary features of e-business components?

A) e-Procurement
B) e-Logistics
C) e-Procurement and e-logistics
D) None of the answers is correct

Question 5

Which activities do production and materials management components perform?

A) Track employee information including payroll,benefits,compensation,performance assessment and assume compliance with the legal requirements of multiple jurisdictions and tax authorities
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting and quality control
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management
D) None of the answers is correct

Question 6

e-Logistics manage the transportation and storage of goods.

Question 7

Which extended ERP component collects information used throughout an organisation,organises it,and applies analytical tools to assist managers with decisions?

A) Business intelligence
B) e-Business
C) Customer relationship management
D) Supply chain management

Question 8

Which activities do accounting and finance components perform?

A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting and quality control
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management
D) None of the answers is correct

Question 9

Which of the following describes an ERP system?

A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation's performance
D) All of the answers are correct

Question 10

Which component can help an organisation determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

Question 11

In the past,departments made decisions independent of each other.

Question 12

What is enterprise resource planning?

A) The analysis and redesign of workflow within and between enterprises
B) A standardised set of activities that accomplish a specific task such as processing a customer's order
C) Integrates all departments and functions throughout an organisation into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
D) Involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and an organisation's profitability

Question 13

Business intelligence is both a core and extended ERP component.

Question 14

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Question 15

Which of the following can help an organisation maintain consistent business operations?

A) Marketing,sales and accounting departments decide to use the same vendor for a new system
B) Sales decides to implement a new system without considering other departments
C) A new office policy states that all managers can implement their own policies for purchasing supplies and materials
D) Marketing decides to save customers' email addresses in the marketing system,even though other organisational systems do not have this capability

Question 16

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

A) Accounting
B) CRM
C) Sales
D) Human resources

Question 17

SCM,CRM,and ERP are all extended ERP components.

Question 18

Production and materials management is a core ERP component.

Question 19

What is the key word in ERP?

A) Enterprise
B) Resource
C) Planning
D) All of the answers are correct

Question 20

Which activities do human resource components perform?

A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting and quality control
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management
D) None of the answers is correct

Question 21

Which of the following statements is correct?

A) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two SCM applications
C) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two ERP applications
D) All of the answers are correct

Question 22

Which of the following statements is correct?

A) Enterprise application integration (EAI)middleware represents a new approach to middleware by packing together commonly used functionality such as providing pre-built links to popular enterprise applications
B) Enterprise application integration (EAI)middleware represents a new approach to middleware by unpacking together commonly used functionality such as providing pre-built links to popular enterprise applications
C) Enterprise application integration (EAI)represents a new virus detection application
D) Enterprise application integration (EAI)middleware represents a new approach to intrusion detection in modern corporate networks

Question 23

Which of the following statements is incorrect?

A) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B) Applications such as CRM,SCM and ERP are the backbone of e-business and their integration can be a key to success for many organisations
C) Integration allows the unlocking of information to make it available to any user anywhere,anytime
D) Middleware are comprised of several types of software that hackers use to develop new viruses

Question 24

The SYSPRO ERP system used by Southern Engineering Services (SES)covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:

A) Accounting,finance,logistics and production
B) Human resources
C) Information technology
D) Customer service

Question 25

Which of the following occurs when everyone involved in sourcing,producing and delivering the company's product works with the same information?

A) Eliminates redundancies
B) Cuts down wasted time
C) Removes misinformation
D) All of the answers are correct

Question 26

What is at the heart of any ERP system?

A) Information
B) Employees
C) Customers
D) Database

Question 27

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory and distribution?

A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Question 28

Companies run on interdependent applications,such as SCM,CRM and ERP.If one application performs poorly,the entire customer value delivery system is affected.For example,no matter how great a company is at CRM,if its SCM system does not work and the customer never receives the finished product,the company is set to lose that customer.This illustrates the business value of _____________________ .

A) Integration
B) SCM and CRM
C) Business intelligence
D) Logistics

Question 29

Web-based tools that make it easy for users to add,remove and change online content are:

A) Wikis
B) Instant messaging services
C) Web conferencing
D) Knowledge management systems

Question 30

A few leading vendors of _____________ include WebLogic (Oracle)and WebSphere (IBM).

A) EAI middleware
B) Word-processing applications
C) Word-processing middleware
D) Virus detection applications

Question 31

Most organisations today have no choice but to piece their _____,_____ and ERP applications together,since no one vendor can respond to every organisational need.

A) CRM,SCM
B) CRM,middleware
C) CRM,EAI
D) CRM,sales forecast software

Question 32

Enterprise Application ___________ (EAI)middleware represents a new approach to middleware by packing together commonly used functionality,such as providing pre-built links to popular enterprise applications.

A) Integration
B) Intrusion
C) Intelligence
D) Information

Question 33

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Question 34

________________ is an organisation's key strength,a business function that it does better than any of its competitors.

A) Core competency
B) Core competency strategy
C) Information partnership
D) Structured collaboration

Question 35

An integrated enterprise infuses support areas,such as finance,with a strong customer orientation.Integrations are achieved using________ .

A) CRM
B) Middleware
C) SCM
D) SYSPRO ERP

Question 36

Who are the primary users of ERP systems?

A) Sales,marketing,customer service
B) Accounting,finance,logistics and production
C) Customers,resellers,partners,suppliers and distributors
D) All of the answers are correct

Question 37

What are the primary business benefits of an ERP system?

A) Sales forecasts,sales strategies and marketing campaigns
B) Market demand,resource and capacity constraints,and real-time scheduling
C) Forecasting,planning,purchasing,material management,warehousing,inventory and distribution
D) All of the answers are correct

Question 38

Which of the following statements is correct?

A) Collective intelligence refers to collaborating and tapping into the core knowledge of all employees,partners and customers
B) Core competency strategy is an organisation's key strength,a business function that it does better than any of its competitors
C) A collaboration system includes document exchange,shared electronic whiteboards,discussion forums and email
D) Structured collaboration refers to collaborating and tapping into the core knowledge of all employees,partners and customer

Question 39

Which application's primary business benefits include sales forecasts,sales strategies and marketing campaigns?

A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Question 40

The SYSPRO ERP system used by Southern Engineering Services (SES)covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary business benefits of this system are likely to include:

A) Forecasting,planning,purchasing,material management,warehousing,inventory and distribution
B) Virus and intrusion detection
C) Marketing campaigns effectiveness
D) Customer service effectiveness

Question 41

_________________________ are two best practices for transferring or recreating tacit knowledge inside an organisation.

A) Shadowing and joint problem solving
B) ERM and CRM
C) Cloud computing and explicit knowledge
D) File storage and sharing

Question 42

All of the following are reasons why organisations adopt knowledge management systems except:

A) Increase profits or revenues
B) Retain key talent and expertise
C) Improve customer retention and/or satisfaction
D) Increase time to market with products

Question 43

________ adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public websites.In addition to maintaining the content itself,________ systems often integrate content with online processes like e-business systems.

A) Web content management (WCM)
B) Digital asset management (DAM)
C) Document management system (DMS)
D) Workflow management system

Question 44

________________ is a type of communication service that enables someone to create a kind of private chat room with another individual in order to communicate in real time over the internet.

A) Wiki
B) Instant messaging
C) Web conferencing
D) Knowledge management system

Question 45

___________________ involves capturing,classifying,evaluating,retrieving and sharing information assets in a way that provides context for effective decisions and actions.

A) Knowledge management
B) Instant messaging
C) Conferencing
D) Enterprise resource planning

Question 46

______________ blends audio,video and document-sharing technologies to create virtual meeting rooms where people 'gather' at a website.

A) Wiki
B) Instant messaging
C) Conferencing
D) Knowledge management system

Question 47

Which of the following can be used to categorise knowledge management tools?

A) Discussion and chat technologies
B) e-Learning applications and expertise tools
C) Knowledge repositories (databases),and search and data mining tools
D) Any of the answers can be used to classify knowledge management tools

Question 48

The bigger issue in collaboration for organisations is cultural.Collaboration brings together teams of people from different regions,departments and even companies-people who bring different skills,perceptions and capabilities.A formal ________________ helps create the right environment and culture as well as the right systems for team members.

A) Collaboration strategy
B) Core competency strategy
C) Content management strategy
D) Integration strategy

Question 49

A ______________________ supports the capturing,organisation and dissemination of knowledge (i.e.'know-how')throughout an organisation.

A) Partnership information system
B) Knowledge management system
C) Web conferencing system
D) Collaboration system

Question 50

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

A) Wikis
B) Business wikis
C) File storage and sharing applications
D) Knowledge management systems

Question 51

The main reasons why organisations adopt knowledge management systems are:

A) Increase profits or revenues
B) Retain key talent and expertise
C) Improve customer retention and/or satisfaction
D) All of the answers are correct

Question 52

Which of the following statements is incorrect?

A) Collaboration contributes to specific business tasks such as telecommuting,online meetings,deploying applications,and remote project and sales management
B) Collaboration systems allow people,teams and organisations to leverage and build upon the ideas and talents of staff,suppliers,customers and business partners
C) Structured collaboration (or process collaboration)involves shared participation in business processes (such as workflow)in which knowledge is hard-coded as rules
D) An unstructured collaboration (or information collaboration)occurs when two or more organisations cooperate by integrating their IT systems,thereby providing customers with the best of what each organisation can offer

Question 53

Which of the following statement is incorrect?

A) Tacit knowledge consists of anything that can be documented,archived and codified,often with the help of IT
B) A knowledge management system (KMS)supports the capturing,organisation and dissemination of knowledge (i.e.'know-how')throughout an organisation
C) Knowledge can be a real competitive advantage for an organisation
D) IT can distribute an organisation's knowledge base by interconnecting people and digitally gathering their expertise

Question 54

The challenge inherent in ____________________ is figuring out how to recognise,generate,share and manage the knowledge that resides in people's heads.

A) Tacit knowledge
B) Knowledge management
C) Explicit knowledge
D) Shadowing

Question 55

M&M's maker Mars used ____________ to identify how knowledge flows through its organisations,who holds influence,who gives the best advice and how employees share information.

A) Social networking analysis (SNA)
B) Shadowing
C) Cloud computing
D) All of the answers are correct

Question 56

___________ allows user to collaborate with each other on document real time,and store them online-for free.

A) Google Docs
B) ERP
C) CRM
D) SYSPRO ERP

Question 57

Which of the following statement is correct?

A) The difference between shadowing and joint problem solving is that shadowing is more passive
B) The difference between shadowing and joint problem solving is that shadowing is more active
C) There is no difference between shadowing and joint problem solving
D) Joint problem solving occurs when less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work

Question 58

Most of the popular instance messaging applications provide for all of the following features except:

A) File sharing
B) Instant messaging
C) Content streaming
D) Enterprise resource planning functionality

Question 59

A ______________________ provides tools to manage the creation,storage,editing and publication of information in a collaborative environment.

A) Content management system (CMS)
B) Collaboration system
C) Core competency system
D) Web conferencing system

Question 60

Though similar to document management,______ generally works with binary rather than text files,such as multimedia file types.________ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.

A) Web content management (WCM)
B) Digital asset management (DAM)
C) Document management system (DMS)
D) Workflow management system

Question 61

All of the following products are examples of content management systems except:

A) Blackboard
B) Moodle
C) Joomla
D) MS Word

Question 62

Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting,production scheduling,job cost accounting and quality control.

Question 63

Enterprise resource planning integrates all departments and functions through an organisation into a ________ IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

Question 64

All of the following are advantages of groupware systems except:

A) Facilitating communication (faster,easier,clearer,more persuasive)
B) Enabling telecommuniting
C) Increasing travel costs
D) Facilitating group problem solving

Question 65

Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.

Question 66

____________ ERP components are the extra components that meet the organisational needs not covered by the core components and primarily focus on external operations.

Question 67

Accounting and finance components manage accounting data and ______________ processes within the enterprise,with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management.

Question 68

Which of the following statements is correct?

A) Groupware is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing
B) Database-based workflow systems store documents in multiple locations and automatically ask the team members to access the document and work on it simultaneously
C) A workflow defines the inputs,outputs and resources required for a business process
D) Workflow software helps automate a range of business tasks and it facilitates the manual routing of the right information to the right people at the right time

Question 69

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

A) Workflow management systems
B) Document management systems
C) Web content management systems
D) Database-based workflow systems

Question 70

_________ and materials management is one of the three most common core ERP components.

Question 71

Human resource components have the ability to identify employees that are likely to ________ the company.

Question 72

Human resource components track ___________ information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

Question 73

Enterprise resource planning systems ______________ all departments and functions throughout an organisation into a single IT system.

Question 74

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Question 75

Human resource component is one of the three most common _________ ERP components.

Question 76

Which of the following statements is correct?

A) A messaging-based workflow system sends work assignments through an email system.The workflow system automatically tracks the order for the work to be assigned; and each time a step is completed,the system automatically sends the work to the next individual in line
B) Database-based workflow systems store documents in a central location and automatically ask the team members to access the document and work on it simultaneously
C) A workflow defines only the inputs and outputs required for a business process
D) Workflow software helps automate a range of business tasks and it facilitates the manual routing of the right information to the right people at the right time

Question 77

_________________ is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing.

A) Groupware
B) Database-based workflow systems
C) Document management systems
D) Web content management systems

Question 78

A ___________________ facilitates the automation and management of business processes and control and movement of work through the business process.

A) Workflow management system
B) Document management system
C) Web content management system
D) Digital asset management system