Deck 8: Orientation and Employee Training

Question 1

To be effective,observations for determining training needs must be conducted by individuals trained in observing employee behavior and translating observed behavior into specific training needs.

Answer 1

True

Question 2

Usually,the HR manager bears full responsibility for orientation.

Answer 2

False

Question 3

It is important for all organizations to require employees to sign a form indicating they have received and read the orientation kit.

Answer 3

True

Question 4

A needs assessment is a systematic analysis of the specific training activities the organization requires to achieve its objectives.

Question 5

It is easier for new employees to absorb all the information in the company orientation program in one long session.

Question 6

The primary purpose of a learning curve is to provide feedback on the trainee's progress.

Question 7

The orientation from coworkers often provides the employees with inaccurate and misleading information.

Question 8

Information related to food services and cafeteria will be provided during an organizational orientation program.

Question 9

Classroom training is appropriate for teaching factual information,concepts,principles,and theories.

Question 10

On-the-job training requires special facilities.

Question 11

Job rotation is sometimes referred to as cross training.

Question 12

Training objectives should state what impact training will have on the employee and the organization when the training is completed.

Question 13

Training needs must be established first,before training objectives are determined.

Question 14

The profit margin of the organization is one of the topics covered during a departmental and job orientation program.

Question 15

Behavior evaluation is easier than the learning evaluation.

Question 16

Training is a learning process that involves the acquisition of skills,concepts,rules or attitudes to enhance employee performance.

Question 17

It is recommended that upon arriving in a department,new employees be given a departmental procedures manual to read and be put onto menial tasks for the first couple of weeks.

Question 18

About two-thirds of apprenticeable occupations are in the medical profession.

Question 19

Wages paid apprentices usually begin at half those paid fully trained employees.

Question 20

A job specification concentrates on describing the job as it is currently being done.

Question 21

A systematic analysis of the specific training the organization requires to achieve its objectives is called:

A)requirement evaluation.
B)on-the-job training.
C)job rotation.
D)needs assessment.

Question 22

A(n)_____ is any directive or information that helps the employee perform a work component correctly,easily,and safely.

A)KSA
B)reinforcement
C)key point
D)orientation kit

Question 23

Which of the following orientation topics is classified with the compensation area?

A)Tax shelter options
B)Insurance
C)Profit margins
D)Shift differential

Question 24

Effective observations for determining training needs should be conducted by:

A)fellow workers.
B)the employee himself.
C)trained HR specialists.
D)line managers.

Question 25

"Training for training's sake" would indicate a lack of:

A)budgeted funds.
B)effective training objectives.
C)desire for training on employees' part.
D)personnel capable of conducting training.

Question 26

Which of the following is sometimes called cross training?

A)Job enlargement
B)Job rotation
C)Classroom training
D)Behavioral training

Question 27

Training that requires an individual to learn several different jobs in a work unit or department and perform each job for a specified time period is known as:

A)apprenticeship training.
B)classroom training.
C)behavioral training.
D)cross training.

Question 28

Which of the following would be considered an economic factor of orientation?

A)Reporting of hazards
B)Equipment costs
C)Counseling services
D)Option to buy damaged products and costs thereof

Question 29

About two-thirds of apprenticeable occupations are in the:

A)financial services sector.
B)medical and healthcare sectors.
C)construction and manufacturing trades.
D)software services industries.

Question 30

Which of the following is classified as a benefits topic for orientation?

A)Exercise and recreation centers
B)Counseling services
C)Reimbursement for job expenses
D)Labor costs

Question 31

_____ training involves giving instruction,both on and off the job,in the practical and theoretical aspects of the work.

A)Apprenticeship
B)Classroom
C)Behavioral
D)Cross

Question 32

Discipline and reprimands would fall under the orientation area of:

A)employees and union relations.
B)company overview.
C)physical facilities.
D)safety and accident prevention.

Question 33

An orientation kit is normally prepared by:

A)the human resource department.
B)the employee's immediate manager.
C)the department head.
D)coworkers.

Question 34

Which of the following topics should be covered during a departmental and job orientation program?

A)Termination of employment
B)Performance standards and basis of performance evaluation
C)Food services and cafeteria
D)Retirement plans and options

Question 35

Orientations work best when presented:

A)in one long session as soon as the new employee joins the organization.
B)after the employee has been on the job long enough to appreciate the sessions.
C)in sessions of a couple of hours over several days.
D)in sessions of a couple of hours at monthly intervals.

Question 36

In a "buddy system," who conducts the job orientation for the new employee?

A)The human resource department head
B)The line manager
C)A subordinate
D)A coworker

Question 37

Which of the following topics should be covered during an organizational orientation program?

A)Rules unique to the job
B)Detailed explanation of the job
C)Union contract provisions
D)Removal of things from department

Question 38

Ideally,the human resource department should conduct a scheduled follow-up after the employee has been on the job for:

A)a year.
B)a month.
C)six months.
D)a week.

Question 39

Generally,who has the primary responsibility for job training of a new employee?

A)Top management
B)The human resources manager
C)The manager of the new employee
D)A coworker

Question 40

Orientation responsibilities are normally shared between:

A)the HR department and the new employee's immediate manager.
B)mid- and upper-level executives.
C)the HR department and top management.
D)coworkers and line managers.

Question 41

Describe needs assessment.

Question 42

"Each segment of training should be organized so that the individual can see not only its purpose but also how it fits in with other parts of the program.In addition,later segments should build on those presented earlier." Which of the following principles of learning do these statements reflect?

A)Motivation to achieve personal goals
B)Practice and repetition
C)Spacing of sessions
D)Flow of the training program

Question 43

Explain the purpose of an orientation kit.

Question 44

Questionnaires evaluating trainees' reactions to the training are normally administered:

A)several weeks after the training.
B)during the trainee's annual performance reviews.
C)immediately following the training.
D)after the employee has used the training in the job.

Question 45

The general principle behind reinforcement is that behavior that:

A)does not appear to lead to positive consequences is not repeated.
B)does not appear to lead to a negative consequence is repeated.
C)appears to lead to a negative consequence is repeated.
D)appears to lead to a positive consequence is repeated.

Question 46

Explain job rotation.

Question 47

Explain the two distinct levels of orientation.

Question 48

Apprenticeship training is designed for:

A)top-level employees.
B)human resource specialists.
C)employees entering the workplace.
D)middle management.

Question 49

Which of the following areas of evaluation attempts to measure changes in variables such as reduced turnover,reduced costs,and improved efficiency?

A)Results
B)Reaction
C)Behavior
D)Learning

Question 50

Which of the following areas of evaluation assesses how much a trainee liked the training program?

A)Learning
B)Reaction
C)Behavior
D)Results

Question 51

A learning curve most frequently manifests as a:

A)plateau curve.
B)linear positively sloped curve.
C)decreasing returns curve.
D)linear negatively sloped curve.

Question 52

Define orientation.

Question 53

Explain the purpose of classroom training.

Question 54

According to standards set by the U.S.Department of Labor's Office of Apprenticeship Training,Employer and Labor Services (OATELS),apprentices are required to receive a minimum of _____ hours of organized instruction per year.

A)55
B)366
C)144
D)24

Question 55

Evaluation of training can be broken down into four areas.Which of the following is NOT one of those areas?

A)Aptitude
B)Reaction
C)Results
D)Behavior

Question 56

Write a short note on apprenticeship training.

Question 57

Outline the steps leading to effective on-the-job training.

Question 58

Explain the four areas of evaluation of a training program.

Question 59

The progress of an individual or group can be plotted on a chart to form a(n):

A)skills map.
B)learning curve.
C)knowledge map.
D)experience curve.