Deck 1: The Corporation and Its Stakeholders

Question 1

Which of the following examples best illustrates the boundary exchanges a company would encounter according to the general systems theory?

A) An industrial company installs new equipment in its plant to comply with environmental regulations.
B) A software company develops an application for a client.
C) A purchasing department employee negotiates a price on parts from a supplier.
D) All of the above.

Answer 1

D

Question 2

Market stakeholders include nongovernmental organizations and the business support groups.

Answer 2

False

Question 3

Walmart has been called a "template for 21^st century capitalism."

Answer 3

True

Question 4

The normative argument for the stakeholder theory of the firm says that the stakeholder view is simply a more realistic description of how companies really work.

Question 5

Businesses and society are independent of one another.

Question 6

Urgency refers to the extent to which a stakeholder's actions are seen as proper or appropriate by the broader society.

Question 7

Stakeholders involved with one part of a company often may have little or no involvement with another part of the company.

Question 8

The stakeholder theory of the firm argues that a firm's sole purpose is to create value for its shareholders.

Question 9

Government can be considered both a market and nonmarket stakeholder.

Question 10

A firm subscribing to the ownership theory of the firm would mainly be concerned with providing value for its:

A) Shareholders.
B) Customers.
C) Board of Directors.
D) Community.

Question 11

A business is any organization that is engaged in making a product or providing a service for a profit.

Question 12

Which of the following is the result of the inseparable relationship between business and society?

A) All business decisions have a social impact.
B) The vitality of business depends on society's actions and attitudes.
C)
C) The survival of business is independent of society.
D) Both A and B, but not

Question 13

A stakeholder map is a useful tool,because it enables managers to see quickly how stakeholders feel about an issue and whether salient stakeholders tend to be in favor or opposed.

Question 14

Nonmarket stakeholders are those that engage in economic transactions with the company as it carries out its primary purpose of providing society with goods and services.

Question 15

The interests of different stakeholders often coincide.

Question 16

The external environment of business is static.

Question 17

Which of the following statements is not true about the interactive social system?

A) Business and society need, as well as influence, each other.
B) The boundary between business and society is clear and distinct.
C) Business is a part of society, and society penetrates far and often into the business.
D) Business and society are both separate and connected.

Question 18

The instrumental argument for the stakeholder theory of the firm says that companies perform better if they consider the rights and concerns of multiple groups in society.

Question 19

Some scholars have suggested that managers pay the most attention to stakeholders possessing the least salience.

Question 20

Which statement is not correct about the business-society interdependence?

A) Business is a part of society.
B) Business is separated from the rest of society by clear boundaries.
C) Business activities impact other activities in society.
D) Actions by governments rarely affect business.

Question 21

Which of the following is not considered to be a nonmarket stakeholder?

A) Government agencies.
B) Creditors.
C) Activist groups.
D) Non-governmental organizations.

Question 22

Which argument says that stakeholder management realistically depicts how companies really work?

A) Descriptive argument.
B) Instrumental argument.
C) Normative argument.
D) Fiduciary argument.

Question 23

When a community group sues a company for health effects caused by the unsafe disposal of toxic chemicals,this is an exercise of a stakeholder's:

A) Legal power.
B) Voting power.
C) Economic power.
D) Political power.

Question 24

What stakeholder group(s)can exercise legal power?

A) Employees.
B) Customers.
C) Shareholders.
D) All of the above.

Question 25

The main reason a number of European countries require public companies to include employee members on their boards of directors is so that:

A) The employees will be available to answer other board members' questions.
B) Management will not have to attend the meetings.
C) Employees interests will be explicitly represented.
D) Employees will have more power than any other stakeholder.

Question 26

Which one of the following is considered to be a nonmarket stakeholder of business?

A) Customers.
B) Nongovernmental organizations.
C) Creditors.
D) Stockholders.

Question 27

Which of the following is not an example of stakeholders' economic power?

A) A supplier halts shipments to a business customer that demanded very low prices.
B) A social group protests a government's decision to raise taxes.
C) A local community boycotts a grocery store suspected of inaccurate weight scales.
D) An equal rights group refuses to do business with a company that has a discriminatory hiring policy.

Question 28

Corporations that run their operations according to the stakeholder theory of the firm create value by:

A) Innovating new products.
B) Increasing their stock price.
C) Developing their employees' professional skills.
D) All of the above.

Question 29

Stakeholders have been able to form international coalitions more successfully through use of:

A) Government regulation.
B) Community involvement.
C) Communications technology.
D) Unions.

Question 30

The phenomenon of a person or group holding multiple stakeholder duties is referred to as:

A) Role sets.
B) Primary stakeholder(s).
C) Ownership theory.
D) None of the above.

Question 31

What kind of power might a local community use to influence a company's decisions?

A) Publicizing an issue.
B) Lobbying government policy makers for regulations.
C) Challenging whether a business activity should continue to operate.
D) All of the above.

Question 32

All of the following are external stakeholders of the firm except:

A) Managers.
B) Customers.
C) Shareholders.
D) Suppliers.

Question 33

The instrumental argument says stakeholder management is:

A) A more realistic description of how companies really work.
B) More effective as a corporate strategy.
C) Simply the right thing to do.
D) Determined by the amount of stock owned in the firm.

Question 34

Stakeholder groups can include:

A) Shareholders.
B) Business support groups.
C) Environmental activists.
D) All of the above.

Question 35

With the explosive growth of technologies that facilitate the sharing of information,this kind of stakeholder power has become increasingly important:

A) Economic power.
B) Political power.
C) Informational power.
D) Legal power.

Question 36

Which of the following statements is (are)correct about stakeholders' power?

A) Different stakeholders have different types and degrees of power.
B) Shareholders' voting power is limited to the percentage of share owned by the shareholder.
C) It uses resources to achieve a desired decision or outcome.
D) All of the above.

Question 37

The five types of stakeholders' power recognized by most experts are:

A) Voting, economic, political, legal, and informational power.
B) Social, legal, environmental, economic, and political power.
C) Social, regulatory, voting, governance, and information power.
D) Economic, informational, legal, shareholder, and political power.

Question 38

Customers can exercise economic stakeholder power by:

A) Voting on a proposed merger for the company and a competitor.
B) Boycotting products if they believe the goods are too expensive.
C) Attending the company's annual meeting.
D) Applying for a job with the company.

Question 39

The fiduciary duty of managers benefits a firm's:

A) Shareholders.
B) Customers.
C) Employees.
D) All of the above.

Question 40

A stakeholder analysis:

A) Creates equality among all stakeholder interests.
B) Allows managers to examine two primary questions.
C) Involves understanding the nature of stakeholder interests.
D) All of the above.

Question 41

Interactions between business and society occur:

A) Within a finite natural ecosystem.
B) Only during an environmental crisis.
C) When business employees and the community are of similar cultural backgrounds.
D) When legislation is passed requiring interaction.

Question 42

Supporters of the stakeholder theory of the firm make three core arguments for their position.Define and provide examples of each.

Question 43

Describe how general systems theory can be applied to a business.

Question 44

A stakeholder map is a useful tool because:

A) It enables mangers to see quickly how stakeholders feel about an issue.
B) It allows managers to evaluate what outcomes are likely regarding an issue.
C)
C) It helps managers discourage or dissolve stakeholder coalitions.
D) Both A and B, but not

Question 45

Compare and contrast the relationships a firm may have with market and non-market stakeholders.

Question 46

Describe and give examples of the external forces that shape the relationship between business and society.

Question 47

What is a stakeholder map? Why is it a useful tool?

Question 48

Explain the process called stakeholder analysis.Include a description of its four key questions.

Question 49

Discuss why a manager should,or should not,be considered a stakeholder.

Question 50

Stakeholders stand out to managers when they exhibit:

A) Integrity, power, and legitimacy.
B) Power, legitimacy, and urgency.
C) Integrity, loyalty, and power.
D) Legitimacy, loyalty, and urgency.

Question 51

When something stands out from a background,is seen as important,or draws attention it is:

A) Urgent.
B) Salient.
C) Powerful.
D) Legitimate.

Question 52

Departments,or offices,within an organization that reach across the dividing line that separates the company from groups and people in society are:

A) Inter-departmental divisions.
B) Geographical location areas.
C) Boundary-spanning departments.
D) Organizational maps.