Deck 16: Hiring and Managing Employees

Question 1

The process of identifying and attracting a qualified pool of applicants for vacant positions is called selection.

Answer 1

False

Question 2

The process of reducing the size of an organization's workforce is called decruitment.

Answer 2

True

Question 3

In ethnocentric staffing,operations outside the home country are managed by individuals from the host country.

Answer 3

False

Question 4

Companies typically recruit locally for nonmanagerial positions.

Question 5

An ethnocentric policy toward staffing is typically reserved for top-level managers.

Question 6

An ethnocentric staffing strategy can facilitate the transfer of special know-how to branch operations.

Question 7

Polycentric staffing places managerial responsibility in the hands of people intimately familiar with the local business environment.

Question 8

The process of recruitment involves screening and hiring the best-qualified applicants with the greatest performance potential.

Question 9

The first phase of human resource planning is estimating the company's future HR needs.

Question 10

Expatriate failure refers to an employee's early return from an international assignment because of inadequate job performance.

Question 11

The major drawback of polycentric staffing is the potential for losing control of the host-country operation.

Question 12

Reverse culture shock is much milder than the initial culture shock an expatriate faces.

Question 13

The psychological process of readapting to one's home culture is seldom difficult for expatriates who have successfully adapted to new cultures.

Question 14

Citizens who are working and living in their home country are called expatriates.

Question 15

In geocentric staffing,operations outside the home country are managed by the best-qualified individuals,regardless of their nationality.

Question 16

Companies use polycentric staffing to re-create local operations in the image of home-country operations.

Question 17

To speed up the process of getting government approval for local operations,companies must hire home country nationals.

Question 18

The process of staffing a company and ensuring employees are as productive as possible is called human resource management.

Question 19

A major drawback of geocentric staffing is that it is expensive.

Question 20

Reverse culture shock is the trouble expatriates face while adjusting to a new environment in which they find themselves.

Question 21

Codetermination allows labor representatives to participate in high-level company meetings.

Question 22

Centralizing the decisions that directly impact workers' lives contribute to better labor-management relations.

Question 23

Which of the following statements regarding ethnocentric staffing is true?

A)It can facilitate the transfer of special know-how.
B)It is a relatively inexpensive policy to implement.
C)It allows a company to "blend in" with the local market.
D)It is a poor choice for companies operating in highly nationalistic markets.

Question 24

A(n)________ policy would give the foreign units of a company a degree of autonomy in decision-making.

A)centralized production
B)vertical integration
C)mass customization
D)polycentric staffing

Question 25

Individuals from the home country manage operations outside the home country in ________ staffing.

A)ethnocentric
B)polycentric
C)regiocentric
D)geocentric

Question 26

A(n)________ policy can be pursued to hire employees at all levels in an organization.

A)ethnocentric staffing
B)polycentric staffing
C)vertical integration
D)horizontal integration

Question 27

The compensation of nonmanagerial workers is strongly influenced by increased cross-border business investment.

Question 28

In ________,operations outside the home country are managed by individuals from the host country.

A)vertical integration
B)horizontal integration
C)ethnocentric staffing
D)polycentric staffing

Question 29

An important advantage of polycentric staffing is that it ________.

A)re-creates local operations in the image of home-country operations
B)eliminates the high cost of relocating expatriate managers and their families
C)helps a company develop global managers who can adjust easily to any business environment
D)employs managers from home who will look out for the company's interests

Question 30

Sensitivity training constitutes the most basic level of cultural training for managers on international assignments.

Question 31

Which of the following is a major drawback of ethnocentric staffing?

A)high costs of relocating managers
B)loss of control over host-country operations
C)loss of control over home-country operations
D)difficulty in the transfer of special know-how between branches

Question 32

Which of the following statements is true of ethnocentric staffing?

A)Ethnocentric staffing appeals to companies that maintain loose control over decision-making in branch offices abroad.
B)Companies that use ethnocentric staffing formulate policies designed to work in every country in which they operate.
C)Ethnocentric staffing is generally used to fill positions at all levels of an organization.
D)In ethnocentric staffing,individuals from the host country manage the operations abroad.

Question 33

Training local workers on how to work on an assembly line is an example of cultural assimilation.

Question 34

Guerrilla linguistics is often used in the cultural assimilation stage.

Question 35

Citizens of one country who are living and working in another are called ________.

A)local employees
B)domicile residents
C)repatriates
D)expatriates

Question 36

Which of the following is an appropriate and widely-used method for staffing international business operations?

A)collective narcissism
B)cronyism
C)nepotism
D)geocentric approach

Question 37

The customary means by which a company fills up vacancies in its offices is called ________.

A)a staffing policy
B)an employment policy
C)onboarding
D)outsourcing

Question 38

________ is the process of staffing a company and ensuring that employees are as productive as possible.

A)Business process reengineering
B)Human resource management
C)Organizational diagnostics
D)Industrial relations

Question 39

Alec is an American working for a software company in Texas.He has been assigned to work on a project in China for a year.He would be considered as a(n)________ in China.

A)domicile resident
B)expatriate
C)host-country national
D)third-country national

Question 40

The major drawback of polycentric staffing is the potential to ________.

A)lose control of host-country operations
B)experience a high incidence of expatriate failure
C)create barriers for the host-country office
D)create legal problems for the home-country office

Question 41

To help speed up the process of getting approvals for local operations,a firm would most likely benefit from hiring ________.

A)home-country managers from the company's headquarters
B)managerial talent from the host country
C)recent college graduates trained in the home country
D)third-country expatriates with extensive experience in the field

Question 42

The process of forecasting both a company's human resource needs and its supply is called ________.

A)human resource planning
B)human resource accounting
C)recruitment
D)selection

Question 43

A company that hires the best-qualified individuals,regardless of nationality,to manage foreign operations is utilizing a ________ approach.

A)horizontal integration
B)geocentric staffing
C)ethnocentric staffing
D)vertical integration

Question 44

________ would most likely be recruited for nonmanagerial positions at foreign subsidiaries that do not require specialized skills.

A)Recent graduates from colleges in the home country
B)Home-country specialists
C)Workers from the local host-country market
D)Current employees from the company headquarters

Question 45

Which of the following terms is defined as the process of identifying and attracting a qualified pool of applicants for vacant positions?

A)orientation
B)outsourcing
C)recruitment
D)selection

Question 46

Which of the following phases of human resource planning involves decruitment?

A)developing a plan to recruit and select people to fill vacant and anticipated new positions
B)estimating the company's future human resource needs
C)taking an inventory of the company's current human resources
D)promoting employees to positions of greater responsibility

Question 47

Planning for decruitment normally occurs when a company ________.

A)discontinues manufacturing or selling in a market
B)finds that current HR levels are lesser than anticipated needs
C)plans to establish multiple foreign subsidiaries
D)hires new executive leadership to implement a growth strategy

Question 48

Which of the following is most likely to occur in the honeymoon stage of culture shock?

A)new arrivals are fascinated by aspects of the new culture
B)individuals become annoyed by unpredictable quirks of the new culture
C)emotions hit rock bottom for visitors
D)visitors better understand and appreciate local customs and behavior

Question 49

The major disadvantage of a geocentric staffing policy is its potential for ________.

A)creating barriers for the host-country office
B)being costly due to high salaries and moving costs of managers
C)creating legal problems for the home-country office
D)losing control of host-country operations

Question 50

A geocentric staffing policy is generally reserved for ________.

A)top-level managers
B)mid-level managers
C)nonmanagerial employees
D)lower-level staff

Question 51

An expatriate manager who returns after a few years from an overseas assignment to find that there is no position for him in his home country office experiences a(n)________.

A)reverse culture shock
B)expatriate failure
C)cognitive dissonance
D)assimilation effect

Question 52

Companies typically recruit ________ to train individuals placed in more demanding nonmanagerial positions at foreign branches.

A)workers from the local market
B)recent college graduates from the host country
C)qualified third-party nationals
D)specialists from the home country

Question 53

The early return by an employee from an international assignment because of inadequate job performance is called ________.

A)culture shock
B)decruitment
C)reverse culture shock
D)expatriate failure

Question 54

Which of the following is a psychological process affecting employees living abroad and is characterized by homesickness,irritability,confusion,aggravation,and depression?

A)social loafing
B)groupthink
C)culture shock
D)halo effect

Question 55

Which of the following constitutes the most basic level of training to prepare managers for international assignments?

A)environmental briefings
B)language training
C)cultural assimilation
D)field experience

Question 56

Which of the following is a reason why there are only a few managers who are ready and willing to go to foreign branches on short notice?

A)expatriate failure
B)decruitment
C)culture shock
D)social loafing

Question 57

The psychological process of readapting to one's home culture after working in a host-country culture is called ________.

A)social loafing
B)assimilation effect
C)reverse culture shock
D)expatriate failure

Question 58

Which of the following statements is true of geocentric staffing?

A)It reduces the high cost of relocating expatriate managers and their families.
B)It employs managers exclusively from the home country to look out for the company's interests.
C)It helps develop global managers who can adjust to any business environment.
D)It emphasizes on re-creating local operations in the image of home-country operations.

Question 59

Which of the following is the first phase of human resource planning?

A)developing a plan to recruit and select people to fill vacant and anticipated new positions
B)estimating the company's future human resource needs
C)taking an inventory of the company's current human resources
D)promoting employees to positions of greater responsibility

Question 60

The process of screening and hiring the best-qualified applicants with the greatest performance potential is called ________.

A)performance appraisal
B)orientation
C)recruitment
D)selection

Question 61

The positive or negative condition of relations between employers and their workers is referred to as ________.

A)international relations
B)labor-management relations
C)corporatism
D)organizational hierarchy

Question 62

Which of the following methods of cultural training involves the use of guerilla linguistics?

A)cultural orientation
B)language training
C)cultural assimilation
D)cultural narcissism

Question 63

Scenario: Swingset International
Jerome Johnston,the human resource manager at the U.S.-based Swingset International,is developing an international staffing policy for the company.Jerome personally believes Swingset should send managers from the United States to manage each subsidiary.But the CEO of the company,Valerie Vermont,believes subsidiary operations ought to be managed by individuals from the host country.
The approach recommended by Valerie is called ________.

A)polycentric staffing
B)ethnocentric staffing
C)vertical integration
D)horizontal integration

Question 64

Scenario: Swingset International
Jerome Johnston,the human resource manager at the U.S.-based Swingset International,is developing an international staffing policy for the company.Jerome personally believes Swingset should send managers from the United States to manage each subsidiary.But the CEO of the company,Valerie Vermont,believes subsidiary operations ought to be managed by individuals from the host country.
Which of the following is a drawback of Jerome's staffing approach?

A)expense to relocate managers
B)potential for losing control of the host-country operations
C)potential for losing control of the home-country operations
D)inability to re-create local operations in the image of the home-country operations

Question 65

Scenario: Swingset International
Jerome Johnston,the human resource manager at the U.S.-based Swingset International,is developing an international staffing policy for the company.Jerome personally believes Swingset should send managers from the United States to manage each subsidiary.But the CEO of the company,Valerie Vermont,believes subsidiary operations ought to be managed by individuals from the host country.
A major drawback of the staffing policy recommended by Valerie is ________.

A)the potential for losing control of the host-country operations
B)the necessity of depending on managers who don't know the local culture
C)the potential for creating legal barriers to host-country operations
D)the high cost of training managers in the language of the host country

Question 66

Which of the following is the correct order of the different methods of cultural training from the least advanced to the most advanced?

A)environmental briefings; language training; cultural orientations
B)cultural orientations; field experience; language training
C)cultural assimilation; language training; field experience
D)sensitivity training; cultural orientations; field experience

Question 67

Scenario: Swingset International
Jerome Johnston,the human resource manager at the U.S.-based Swingset International,is developing an international staffing policy for the company.Jerome personally believes Swingset should send managers from the United States to manage each subsidiary.But the CEO of the company,Valerie Vermont,believes subsidiary operations ought to be managed by individuals from the host country.
An important advantage of the staffing policy recommended by Valerie is that it ________.

A)re-creates local operations in the image of home-country operations
B)eliminates the high cost of relocating expatriate managers and families
C)helps the company develop global managers who can adjust easily to any business environment
D)sends managers from home to look out for the company's interests

Question 68

The most common inducement that companies offer managers to accept international postings is ________.

A)fringe benefits
B)a financial bonus
C)a vacation
D)free housing

Question 69

Large international companies tend to make high-level labor decisions at the home office because ________.

A)it creates a sense of unity and solidarity between the labour unions and management members
B)managers in the home office are better equipped than managers in the host-country office,to handle matters that affect workers personally
C)it places decisions that have a direct impact on host-country workers' lives in the hands of the home-country experts
D)it gives them greater control over their network of operations around the world

Question 70

________ allows labor representatives in Germany to participate in high-level company meetings by actually voting on proposed actions.

A)Centralization
B)Codetermination
C)Individualism
D)Authoritarianism

Question 71

A manager could most likely gain information on a local area's housing,health care,transportation,schools,and climate by participating in ________.

A)language training
B)environmental briefings
C)field experience
D)sensitivity training

Question 72

Which of the following offers insight into a host country's political,legal,economic,and social institutions as a way of enhancing environmental briefings?

A)language training
B)field experience
C)sensitivity training
D)cultural orientation

Question 73

Which of the following training approaches involve employees visiting another culture,walking the streets of its cities and villages,and becoming absorbed by the culture for a short time?

A)language training
B)field experience
C)sensitivity training
D)cultural orientation

Question 74

Which of the following is true of employee compensation in international companies?

A)The most common inducement that companies offer managers to accept international postings is free accommodation.
B)Companies need not cover the costs incurred by expatriate managers if the cost of living abroad is lower than that at home.
C)The greater mobility of labor affects the wages of nonmanagerial workers today.
D)Managers recruited from within the host country generally receive a much higher pay and lower perks than managers who work for local companies.

Question 75

Managers who are asked to go into a particularly unstable country or one with a very low standard of living often receive a bonus called ________.

A)hardship pay
B)performance-related pay
C)stock options
D)fringe benefits

Question 76

Which of the following international assignment preparation methods involves a trainee feeling the stresses inherent in living in the culture?

A)language training
B)field experience
C)sensitivity training
D)cultural orientation

Question 77

Which of the following approaches to cultural training gets a trainee "under the skin" of the local people?

A)language training
B)cultural narcissism
C)sensitivity training
D)cultural orientation

Question 78

Which of the following trains managers to be considerate and understanding of other people's feelings and emotions?

A)cultural orientation
B)sensitivity training
C)language training
D)cultural narcissism

Question 79

________ teaches an expatriate a culture's values,attitudes,manners,and customs.

A)Cultural assimilation
B)Cultural orientation
C)Language training
D)Cultural environmentalism

Question 80

Scenario: Swingset International
Jerome Johnston,the human resource manager at the U.S.-based Swingset International,is developing an international staffing policy for the company.Jerome personally believes Swingset should send managers from the United States to manage each subsidiary.But the CEO of the company,Valerie Vermont,believes subsidiary operations ought to be managed by individuals from the host country.
The approach recommended by Jerome is called ________.

A)vertical integration
B)ethnocentric staffing
C)horizontal integration
D)geocentric staffing