Deck 14: Teamwork

Question 1

Team effectiveness can be defined by productive output,satisfaction,and commitment.

Answer 1

True
Explanation: Team effectiveness is defined by three criteria: productive output,satisfaction,and commitment.

Question 2

Autonomous work groups have more responsibility than self-designing teams.

Answer 2

False
Explanation: Autonomous work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process.Self-designing teams do all of that and go one step further: they also have control over the design of the team.They decide themselves whom to hire,whom to fire,and what tasks the team will perform.

Question 3

A small number of people with complementary skills who are committed to a common purpose,set of performance goals,and approach for which they hold themselves mutually accountable,is called a working group.

Answer 3

False
Explanation: A working group is a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit and achieve significant performance improvements.A real team is formed of people (usually a small number)with complementary skills who trust one another and are committed to a common purpose,common performance goals,and a common approach for which they hold themselves mutually accountable.

Question 4

Parallel teams can recommend solutions to specific problems but do not have authority to act.

Question 5

Work teams,when they exist,are typically a part of the formal organization structure.

Question 6

Transnational teams tend to be virtual teams.

Question 7

If used properly,teams can be powerfully effective as a building block for organization structure.

Question 8

Teams should be empowered,or they will revert to making safe,traditional decisions.

Question 9

Teams can satisfy important personal needs for their members,such as affiliation and esteem.

Question 10

The productive output of a team should be acceptable to the customers,inside or outside the organization,who receive the team's goods or services.

Question 11

Self-managed teams,compared to traditionally managed teams,have more productivity but experience higher costs.

Question 12

Project and development teams work on short-term projects.

Question 13

Self-designing teams are groups of employees with specialized talents who are brought together to design new products or processes.

Question 14

Autonomous work groups are fully responsible for an entire product or an entire part of a production process.

Question 15

Given the availability of human resources,only large companies use teams to produce goods and services.

Question 16

Some people prefer to work in traditional work groups because they have no managerial responsibilities.

Question 17

Used appropriately,teams can be powerfully effective as a force for innovation,speed,and cost control.

Question 18

A team that communicates electronically more than face to face is called a technology team.

Question 19

Check-ins during meetings is an important feature of a well-run meeting for a virtual team.

Question 20

During the forming stage,group members agree on their shared goals and norms,which results in closer relationships.

Question 21

Superordinate goals are higher-level goals taking priority over specific individual or group goals.

Question 22

One reason for social loafing is that individuals believe that their contributions are not important.

Question 23

Which of the following is a way that teams can contribute to an organization?

A) Elimination of conflict
B) Relaxation of safety rules
C) Flexible HR policies
D) Productivity gains
E) Modernism

Question 24

The informing strategy is used by teams to stay abreast of changes and information from outside of the group.

Question 25

If the primary task is to make a decision or solve a problem,cohesiveness can lead to poor performance in day-to-day workgroups.

Question 26

As a team strategy,probing involves a focus on internal relations.

Question 27

Teamwork is best motivated by tying rewards to individual contributions to the team.

Question 28

The role of a team maintenance specialist is filled by an individual who has particular job-related skills and abilities.

Question 29

A mediator is a third party intervening to help settle a conflict between other people.

Question 30

Norms are shared beliefs about how people should think and behave.

Question 31

Team cohesiveness,while it contributes to member satisfaction,has shown little benefit to outputs in terms of quality or productivity.

Question 32

As part of a team,the gatekeeper stays abreast of current information in scientific and other fields and informs the group of important developments.

Question 33

When teams are geographically dispersed,team members tend to experience more trust and less conflict.

Question 34

Teams do not function in a vacuum;it is crucial to know how to deal with people outside the group.

Question 35

Parading means the team's strategy is to emphasize internal team building and achieve external visibility simultaneously.

Question 36

Conflict can be constructive for the organization.

Question 37

Accommodation means cooperating with the other party in exchange for part of what one wants.

Question 38

Individual members feel most important in groups that are large.

Question 39

Cohesiveness refers to how attractive the team is to its members,how motivated members are to remain in the team,and the degree to which team members influence one another.

Question 40

A team's general purpose should not be reduced to specific,measurable performance goals.

Question 41

_____ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process.

A) Management
B) Traditional
C) Parallel
D) Virtual
E) Autonomous

Question 42

A small number of people with complementary skills who are committed to a common purpose,set of performance goals,and approach for which they hold themselves mutually accountable is referred to as a ____.

A) team
B) quality circle
C) working group
D) service club
E) union

Question 43

Which of the following is true of work teams?

A) They are responsible for making goods or providing services.
B) They work to solve a particular problem that the company currently faces.
C) They are not a clear part of the formal organizational structure.
D) They operate separately from the regular work structure of the firm on a temporary basis.
E) They comprise members from different units or jobs and are asked to do work that is not normally donE.

Question 44

_____ teams coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

A) Management
B) Project
C) Work
D) Parallel
E) Transnational

Question 45

Teams that operate separately from the regular work structure of a firm on a temporary basis are known as _____ teams.

A) management
B) parallel
C) self-designing
D) self-managed
E) transnational

Question 46

Which of the following is characterized by the absence of managerial responsibilities?

A) Transactional teams
B) Management teams
C) Project teams
D) Development work groups
E) Traditional work groups

Question 47

Which of the following should be done by a team leader while leading a virtual team?

A) Use the start of each virtual meeting to review the agenda and time commitment.
B) Reduce conflict by not allowing virtual subteams to form.
C) Hold virtual reward ceremonies.
D) E-mail minutes only to those not able to attend via computer.
E) Recognize group accomplishments rather than individual ones.

Question 48

A project and development team is defined as the team that:

A) coordinates and provides direction to the subunits under their jurisdiction and integrates work among subunits.
B) focuses on activities such as manufacturing,assembling,selling,or providing service.
C) is physically dispersed and members communicate electronically more than face to face.
D) works toward a one-time product,disbanding once their work is completed.
E) is composed of multinational members whose activities span multiple countries.

Question 49

Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?

A) A division
B) A working team
C) A working group
D) A virtual team
E) A parallel team

Question 50

Groups that are similar to self-designing teams but without control over the design of the team or its tasks are known as ____.

A) autonomous work groups
B) parallel teams
C) traditional work groups
D) transnational teams
E) management teams

Question 51

Which of the following types of teams faces challenges such as building trust,cohesion,and team identity,and overcoming team member isolation?

A) Project and development teams
B) Parallel teams
C) Autonomous work teams
D) Self-designed teams
E) Virtual teams

Question 52

Teams that make or do things like manufacture,assemble,sell,or provide service are known as _____ teams.

A) work
B) project
C) parallel
D) management
E) transnational

Question 53

Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself?

A) Self-managing teams
B) Parallel teams
C) Traditional work groups
D) High-performance work teams
E) Self-designing teams

Question 54

A(n)_____ differs from a self-managed team in that the former has no managerial responsibilities.

A) transnational team
B) autonomous work group
C) traditional work group
D) virtual team
E) self-designing team

Question 55

Which of the following describes a self-managed team?

A) Workers are trained to do all or most of the jobs in the unit.
B) Members decide for themselves the composition and tasks of the team.
C) Compensation depends solely upon the team's profitability.
D) Workers rely on management decisions.
E) Workers have control over the design of the team.

Question 56

Work groups composed of members from across the globe whose activities span multiple countries are referred to as ____.

A) self-designing teams
B) transnational teams
C) quality circles
D) transformational teams
E) management teams

Question 57

Which of the following is true of parallel teams?

A) They are responsible for making goods or doing services.
B) They comprise members coming from different units.
C) They operate as a part of the formal organizational structure.
D) They work on long-term projects.
E) They possess the authority to act.

Question 58

Autonomous work groups in which workers are trained to do all or most of the jobs in a unit,and they make decisions previously made by frontline supervisors are referred to as ____.

A) traditional work groups
B) self-managed teams
C) development teams
D) management teams
E) virtual teams

Question 59

Teams that work on long-term projects but disband once the work is completed are known as _____ teams.

A) parallel
B) management
C) traditional work
D) project and development
E) transnational

Question 60

Paulo just joined a team of people from different units in his organization.The team's primary task is to recommend to the top management valuable uses for the waste materials generated in the manufacturing processes.The team meets twice per week;otherwise,members work within the usual organizational structure.The temporary team that Paulo has joined is a ____.

A) work team
B) working group
C) project group
D) project team
E) parallel team

Question 61

Shared beliefs about how group members should think and behave are referred to as ____.

A) values
B) roles
C) norms
D) rules
E) policies

Question 62

In the context of the processes of group development,hostilities and conflict arise,and people jockey for positions of power and status in ____.

A) storming
B) norming
C) forming
D) performing
E) achieving

Question 63

Which of the following is one of the three criteria that defines team effectiveness?

A) Centralized decision making
B) Performance appraisal and feedback
C) Highly experienced team members
D) Team members putting aside their personal needs
E) Team members remaining committed to working together again

Question 64

Which of the following statements about group norms is true?

A) They are defined by the board of an organization.
B) They are usually negative and destructive to group cohesiveness.
C) They are shared beliefs about how the group members should think and behave.
D) They are attitudes that support accomplishing the tasks of an organization.
E) They will hinder team performance unless they are put in writing.

Question 65

Which of the following statements about roles within teams is true?

A) Roles are shared beliefs of how various individuals should behave.
B) The formal group leader is appointed as a task specialist.
C) Team maintenance roles are filled by those with specific job-related skills.
D) Task specialists keep the team moving toward achieving its objectives.
E) Roles apply generally to all team members.

Question 66

In the context of the processes of group development,the group members channel their energies into executing their tasks in ____.

A) storming
B) norming
C) forming
D) performing
E) branching

Question 67

_____ occurs in teams when individuals believe that others will do the work for them,that their lack of efforts will go undetected,or that they will be the lone sucker who works hard while others don't.

A) Social loafing
B) Groupthink
C) Accommodation
D) The social facilitation effect
E) Group polarization

Question 68

Which of the following is a critical period in a group's development because the group is particularly open to formative experiences?

A) The second meeting
B) The midpoint between the first meeting and a deadline
C) The critique of individual performances
D) The deadline
E) The last meeting after a deadline

Question 69

A real team differs from a working group in terms of the:

A) observable interpersonal interactions.
B) size and permanence of the group.
C) achievement of significant performance improvements.
D) type of task to be undertaken.
E) impact on organizational structurE.

Question 70

Working harder when in a group than when working alone is known as ____.

A) the social facilitation effect
B) the shield effect
C) group cohesiveness
D) groupthink
E) social loafing

Question 71

Which of the following roles requires stronger job-related skills and abilities and keeps the team moving toward accomplishing its objectives?

A) Team maintenance
B) Boundary spanner
C) Formal leadership
D) Task specialist
E) Technical expert

Question 72

The key element of effective teamwork is:

A) commitment to a common purpose.
B) adequate compensation.
C) strong presentation skills.
D) homogeneity among members.
E) striving for perfection.

Question 73

Working less hard and being less productive when in a group is known as ____.

A) social facilitation
B) the shield effect
C) social loafing
D) group polarization
E) group avoidance

Question 74

The benefits of teams are reduced when they are not ____.

A) visible
B) homogenous
C) empowered
D) closely monitored
E) conservative

Question 75

Which of the following skills are also important to teams apart from the technical or functional skills?

A) Political
B) Interpersonal
C) Cultural
D) Survival
E) Counseling

Question 76

Several members of Ann's team feel frustrated.They had forwarded many viable concepts to management for work process improvements.A few were implemented,but most were not,and the team was not told why.Most members have quit trying to come up with innovative ideas.The team seems to have failed due to:

A) lack of interpersonal skills training.
B) too much responsibility.
C) lack of empowerment.
D) employee discrimination.
E) lack of procedural justicE.

Question 77

Group members agree on their shared goals and standards,and closer relationships develop in _____ process of group development.

A) storming
B) norming
C) forming
D) performing
E) achieving

Question 78

Which of the following occurs in teams when individuals are concerned with what others think of them and they want to maintain a positive self-image?

A) Social loafing
B) Group cohesiveness
C) Social conflict
D) Social facilitation effect
E) Cognitive dissonance

Question 79

_____ are different sets of expectations for how different individuals should behave in an organization.

A) Norms
B) Roles
C) Customs
D) Medians
E) Values

Question 80

In the context of the processes of group development,the group members attempt to lay the ground rules for the types of acceptable behavior in ____.

A) storming
B) norming
C) forming
D) performing
E) achieving