Deck 4: Measuring the Success of Strategic Initiatives

Question 1

Most organizations maintain positions such as chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO) at the strategic level.

Answer 1

True

Question 2

The chief data office (CDO) is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology.

Answer 2

False

Question 3

Many CPOs are lawyers by training, enabling them to understand the often complex legal issues surrounding the use of information.

Answer 3

True

Question 4

The chief data officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

Question 5

The chief security officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

Question 6

The difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies is called an MIS skill set.

Question 7

Most CTOs do not possess a well-rounded knowledge of all aspects of MIS, like hardware, software, and telecommunications.

Question 8

According to Fast Company magazine, a few executive levels you might see created over the next decade include chief intellectual property officer, chief automation officer, and chief user experience officer.

Question 9

The chief technology officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

Question 10

The chief intellectual property officer (CIPO) is responsible for collecting, maintaining, and distributing the organization's knowledge.

Question 11

The chief knowledge officer is responsible for collecting, maintaining, and distributing company knowledge.

Question 12

The chief privacy officer is responsible for ensuring the ethical and legal use of information within a company.

Question 13

The chief privacy officer (CPO) is responsible for ensuring the ethical and legal use of information within an organization.

Question 14

MIS skills gap is the difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies.

Question 15

The chief knowledge officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

Question 16

The chief data officer (CDO) is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.

Question 17

The chief technology officer (CTO) is responsible for ensuring the security of MIS systems and developing strategies and MIS safeguards against attacks from hackers and viruses.

Question 18

The chief data officer is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Question 19

Common approaches to closing an MIS skills gap include social recruiting, off-site training, mentoring services, and competitive salaries.

Question 20

The chief security officer (CSO) is responsible for ensuring the security of MIS systems and developing strategies and MIS safeguards against attacks from hackers and viruses.

Question 21

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Question 22

The proportion of the market that a firm captures is called market share.

Question 23

Effectiveness MIS metrics include throughput, transaction speed, and system availability.

Question 24

Internal rate of return is the rate at which the net present value of an investment equals zero.

Question 25

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Question 26

Closing the MIS skills gap by aligning the current workforce with potential future business needs is a simple proposition.

Question 27

Key performance indicators can focus on external and internal measurements.

Question 28

In many instances, an MIS job will remain unfilled for an extended period of time when an employer needs to hire someone who has a very specific set of skills.In recruiting lingo, such candidates are referred to as purple turtles.

Question 29

Abandoned shopping carts, click-through, and page exposures are a few types of website metrics.

Question 30

Return on investment indicates the earning power of a project.

Question 31

Measuring the amount of website traffic is the best way to determine an organization's success.

Question 32

Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.

Question 33

Metrics are temporary activities a company undertakes to create a unique product, service, or result.

Question 34

Efficiency MIS metrics include throughput, speed, and availability.

Question 35

Benchmarks are baseline values the system seeks to attain.

Question 36

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Question 37

Measuring the amount of website traffic is the best way to determine a website's success.

Question 38

Customer metrics assess the management of customer relationships by the organization.

Question 39

Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Question 40

A project is a temporary activity a company undertakes to create a unique product, service, or result.

Question 41

Which of the following includes the roles and responsibilities of the CTO?

A)Ensuring the speed, accuracy, availability, and reliability of the MIS.
B)Ensuring the ethical and legal use of information within a company.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 42

Back order, customer order promised cycle time, and inventory turns are a few types of supply chain management metrics.

Question 43

Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 44

Trina Hauger works for Johnson Electric as a corporate lawyer and part of her duties are to ensure the ethical and legal use of information within the company.Which of the following represents Trina's role at Johnson Electric?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 45

Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategic aligns with business goals and objectives?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief information officer (CIO)
D)Chief security officer (CSO)

Question 46

Who is responsible for collecting, maintaining, and distributing company knowledge?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 47

CRM metrics include sales metrics, service metrics, and marketing metrics.

Question 48

A company cannot manage what it cannot measure.

Question 49

Who is responsible for ensuring the ethical and legal use of information within a company?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 50

Susan Stewart is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company.What is Susan's role at Equity Title?

A)Chief knowledge officer (CKO)
B)Chief technology officer (CTO)
C)Chief information officer (CIO)
D)Chief security officer (CSO)

Question 51

Jeremy Bridges is an executive for Green Web Designs, where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers.What is Jeremy's role within the company?

A)Chief executive officer (CEO)
B)Chief security officer (CSO)
C)Chief procurement officer (CPO)
D)Chief technology officer (CTO)

Question 52

The balanced scorecard is a management system, in addition to a measurement system, that enables organizations to clarify their visions and strategy and translate them into action.

Question 53

The balanced scorecard views the organization from seven perspectives.

Question 54

Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?

A)Chief knowledge officer (CKO)
B)Chief security office (CSO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 55

Who is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives?

A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)

Question 56

Which of the following includes the roles and responsibilities of the CIO?

A)Ensuring the speed, accuracy, availability, and reliability of the MIS.
B)Ensuring the ethical and legal use of information within a company.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 57

What is the primary responsibility of the CTO?

A)Overseeing all uses of MIS.
B)Ensuring the security of business systems.
C)Ensuring speed, accuracy, and reliability of the MIS.
D)Collecting and distributing company information.

Question 58

Recently, 150 of the Fortune 500 companies added this position to their list of senior executives.

A)Chief technology officer (CTO)
B)Chief data officer (CDO)
C)Chief privacy officer (CPO)
D)Chief knowledge officer (CKO)

Question 59

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?

A)Chief information officer (CIO)
B)Chief security officer (CSO)
C)Chief data officer (CDO)
D)Chief knowledge officer (CKO)

Question 60

Who is responsible for ensuring the speed, accuracy, availability, and reliability of the MIS?

A)Chief technology officer (CTO)
B)Chief security officer (CSO)
C)Chief privacy officer (CPO)
D)Chief data officer (CDO)

Question 61

Eric Eberly holds an executive position at Parker Industries.He has designed and implemented a system to collect, maintain, and share information across the many departments of Parker Industries.He's also instilled an updating protocol requiring department heads to keep the system up-to-date.Based on this description, what position does Eric hold?

A)Chief information officer (CIO)
B)Chief security officer (CSO)
C)Chief data officer (CDO)
D)Chief knowledge officer (CKO)

Question 62

Which of the following includes the roles and responsibilities of the CKO?

A)Determining the types of information the enterprise will capture, retain, analyze, and share.
B)Collecting, maintaining, and distributing company knowledge.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 63

Jason Charney is the CIO of Zapp Industries.Which of the following does not describe his primary responsibilities?

A)Manage and defend intellectual property, copyrights, and patents.
B)Oversee all the uses of information technology.
C)Ensure the strategic alignment of MIS with business goals and objectives.
D)Have tremendous insight into the capabilities of MIS.

Question 64

Which of the following is not a broad function of a CIO?

A)Manager
B)Follower
C)Communicator
D)Leader

Question 65

Which of the following is a common approach to closing an MIS skills gap?

A)Social recruiting
B)Off-site training
C)Mentoring services
D)All of these

Question 66

Which of the following includes the roles and responsibilities of the CDO?

A)Determining the types of information the enterprise will capture, retain, analyze, and share.
B)Ensuring the ethical and legal use of information within a company.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 67

Sara McGuire holds an executive position at Henry Commerce.She is a big-picture thinker, and makes sure the technology strategy at Henry Commerce serves its business strategy.She has a well-rounded knowledge of MIS and her primary responsibilities include the efficiency of Henry Commerce's MIS systems.Based on this description, what position does Sara hold?

A)Chief information officer (CIO)
B)Chief technology officer (CTO)
C)Chief data officer (CDO)
D)Chief privacy officer (CPO)

Question 68

According to Fast Company magazine, chief automation officer is a new executive level we might see created over the next decade.Which of the following includes the roles and responsibilities of this officer?

A)Manage and defend intellectual property, copyrights, and patents.
B)Determines if a person or business process can be replaced by a robot or software.
C)Create the optimal relationship between user and technology.
D)Ensure the ethical and legal use of information within an organization.

Question 69

Cody Osterman holds an executive position at Trek Enterprises.His role is the newest senior executive position at the organization.He has advised the company on privacy procedures and processes, and has initiated a training program for employees about the privacy policy, customer confidentiality, and data security.Based on this description, what position does Cody hold at Trek Enterprises?

A)Chief information officer (CIO)
B)Chief security officer (CSO)
C)Chief data officer (CDO)
D)Chief privacy officer (CPO)

Question 70

According to Fast Company magazine, chief user experience officer is a new executive level we might see created over the next decade.Which of the following includes the roles and responsibilities of this officer?

A)Manage and defend intellectual property, copyrights, and patents.
B)Determines if a person or business process can be replaced by a robot or software.
C)Create the optimal relationship between user and technology.
D)Ensure the ethical and legal use of information within an organization.

Question 71

Jason Charney is the CIO of Zapp Industries.Which of the following is among his primary responsibilities?

A)Advocate and communicate the MIS strategy by building and maintaining strong executive relationships.
B)Determine the types of information the enterprise will capture, retain, analyze, and share.
C)Ensure the efficiency of MIS systems throughout the organization.
D)Develop MIS safeguards against attacks from hackers and viruses.

Question 72

In recruiting lingo, what are perfect MIS candidates sometimes called?

A)Turquoise turtles
B)Red rabbits
C)Purple squirrels
D)White unicorns

Question 73

Which of the following includes the roles and responsibilities of the CSO?

A)Ensuring the speed, accuracy, availability, and reliability of the MIS.
B)Ensuring the ethical and legal use of information within a company.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 74

Which of the following includes the roles and responsibilities of the CPO?

A)Ensuring the speed, accuracy, availability, and reliability of the MIS.
B)Ensuring the ethical and legal use of information within a company.
C)Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)Ensuring that MIS strategically aligns with business goals and objectives.

Question 75

According to Fast Company magazine, which of the following executive levels might we see created over the next decade?

A)Chief intellectual property officer
B)Chief automation officer
C)Chief user experience officer
D)All of these

Question 76

According to Fast Company magazine, chief intellectual property officer is a new executive level we might see created over the next decade.Which of the following includes the roles and responsibilities of this officer?

A)Manage and defend intellectual property, copyrights, and patents.
B)Determines if a person or business process can be replaced by a robot or software.
C)Create the optimal relationship between user and technology.
D)Ensure the ethical and legal use of information within an organization.

Question 77

What is the difference between the CIO and CDO of an organization?

A)The CIO is responsible for the data, regardless of the information system, the CDO is responsible for the information systems through which data is stored and processed.
B)The CIO is responsible for the information systems through which data is stored and processed, the CDO is responsible for the data, regardless of the information system.
C)The CIO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organizations information technology, the CDO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.
D)The CIO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share, the CDO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organizations information technology.

Question 78

Which of the following is not a common approach to closing an MIS skills gap?

A)Social recruiting
B)Off-site training
C)Competitive salary
D)Mentoring services

Question 79

What is the difference between existing MIS workplace knowledge and the knowledge required to fulfill business goals and strategies?

A)Off-site training
B)MIS skills gap
C)Social recruiting
D)Information security

Question 80

What first-ever national appointment was made by President Barack Obama?

A)National chief security officer
B)National chief privacy officer
C)National chief technology officer
D)All of these