Deck 1: Information Systems and People

Question 1

Timelines add value to information as a means of avoiding bias.

Answer 1

False

Question 2

The study of information systems-how people, technology, processes, and data work together-is referred to as management information systems.

Answer 2

True

Question 3

The psychology of group dynamics invariably shifts positively when team members use online tools to communicate.

Answer 3

False

Question 4

Compared to older information systems, privacy breaches in modern information systems involve lesser risk and affect fewer people.

Question 5

A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report would be preferred rather than a detailed, accurate report that requires considerable time to prepare.

Question 6

Analysts can use software to simulate business processes and conduct "what if" experiments to find innovative approaches that leverage the power of information systems.

Question 7

E-discovery is one of the methods used to uncover corporate scandals.

Question 8

The binary code for SOS is information and the word "HELP!!!" is knowledge.

Question 9

The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

Question 10

The chief information officer heads the IT department in most organizations.

Question 11

Orange fiber-optic cables, the coaxial cables used by cable TV companies, and the slender copper telephone wiring common in homes are an important part of the infrastructure of information systems.

Question 12

The close integration of information technology and strategy with every aspect of business means that every employee is really an "information officer."

Question 13

Information systems should meet compliance standards set by governments and other regulatory agencies, which may change from time to time and also vary by country or state.

Question 14

Commercially produced information systems are inept at handling back-office information needs.

Question 15

In certain situations, such as fund-raising for an NGO, information systems are not of any use.

Question 16

Information systems support data-driven decision making which draws on a large amount of data to reveal important trends and patterns.

Question 17

Organizations implement information systems to support and streamline business processes, but never to eliminate them.

Question 18

Business intelligence refers to all the information available to managers from many sources beyond the organization's own information systems.

Question 19

Binary code for SOS is an example of knowledge.

Question 20

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Question 21

Which of the following is a function of operations management?

A)building and maintaining customer relationships and supporting all the processes that underlie them
B)improvement of the systems and processes which the organization uses to deliver its goods and services
C)formulating a strategy for business diversification
D)introducing a new product

Question 22

Which of the following is a function of accounting information systems?

A)procuring goods and services
B)designing service delivery systems
C)developing induction processes for new hires
D)creating business diversification strategies

Question 23

Which of the following reasons led to the popularity of social networking sites?

A)These sites could be used without the Internet or WiFi connections.
B)These sites only supported asynchronous communication.
C)These sites did not require any security.
D)These sites enabled the sharing of news, photos, videos, and tidbits easily.

Question 24

Cadmia University is planning to start an online course called "Cultural diversities." The university wants to develop an information system to support virtual, collaborative education. Which of the following factors should be taken into account when developing the new system?

A)the way students interact in an actual classroom setting
B)the average time spent online by students
C)the negative impact of social networking sites
D)the religious sentiments of the students

Question 25

Which of the following statements is true of information systems (IS)?

A)Despite the success of social networking, information systems have failed at improving virtual collaboration.
B)The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision.
C)IS, although versatile, is not beneficial for government agencies or voluntary organizations.
D)Information systems are not a fundamental part of a company's strategic vision.

Question 26

Which of the following statements is true of information systems?

A)Information systems are involved in tracking employee payroll, taxes, benefits, and timesheets.
B)Information systems are inadequate at tracking movable assets, off-site resources, and inventories.
C)Organizations avoid developing their own information systems to handle their back-office information needs.
D)Organizations avoid moving information system functions to service providers or outsourcing them.

Question 27

Navi-devices Inc., a manufacturer of portable navigation devices, provides free traffic updates and identifies the nearest parking spaces available with its latest device. It accomplishes this by using GPS coordinates of subscribers and traffic data from radio stations. Which of the following is the most likely impact of this strategy?

A)It will improve the company's operations management.
B)It will improve their customer relationship management.
C)It will lower their total revenue.
D)It will provide the company with a competitive advantage.

Question 28

The success of web-based shopping hinges on ________.

A)building stronger customer relationships and identifying the unique needs of each customer
B)building a reputation for exclusivity by offering a limited number and smaller variety of goods
C)providing goods at prices that are at par or just a little higher than brick-and-mortar stores
D)reducing security and identification checks and increasing the modes of payment available

Question 29

________ refers to the information that managers draw from the company's own information systems and external sources to make decisions.

A)Business intelligence
B)Entrepreneurship
C)Corporate governance
D)Artificial intelligence

Question 30

Which of the following statements is true of web-based shopping and online self-service applications?

A)They reduce understanding of customer requirements and motives in the long term.
B)They increase the amount of time spent in face-to-face interactions with the customer.
C)They enforce more rigorous security measures than brick-and-mortar versions.
D)They reduce customer loyalty in the long term.

Question 31

Which of the following is a concern regarding information systems that support virtual teamwork?

A)the lack of social networking capabilities
B)the restriction of the number of simultaneous users
C)the relative stage of infancy of such systems
D)the inability to use video conferencing

Question 32

Play-e-ball, a company that creates games for gaming consoles, gathers data from the information systems of its partners, suppliers, and distributors. It uses this data along with internal data to develop different games for different consumer demographics, and it targets the most profitable segments. Which of the following is illustrated in this scenario?

A)customer relationship management systems
B)business intelligence
C)inventory management
D)virtual collaboration

Question 33

How do web-based online self-service applications transform an organization's relationships with its customers?

A)They reduce customer-service facilities available to a customer, but increase the quality of available facilities.
B)They help educate customers on the business processes of the company.
C)They provide customers with elaborate decision support systems which help customers make choices without technical help.
D)They free customers from time-consuming and routine forms of direct contact.

Question 34

Decision making that draws on billions of pieces of aggregated information to reveal important trends and patterns is called ________.

A)intuitive decision making
B)uninformed decision making
C)unstructured decision making
D)data-driven decision making

Question 35

Walking Together, an NGO, uses historical trends to determine in which month the amount given as donations is the highest, and then it sets the dates for its donation drives based on the trends. This is an example of ________.

A)data-driven decision making
B)intuitive decision making
C)customer relationship management
D)business process reengineering

Question 36

Which of the following events led to tighter standards for accounting practices and a demand for more transparency in reporting?

A)the global financial crisis of 2009
B)the decreasing popularity of net-banking
C)the Great Depression
D)the increasing nationalization of private assets

Question 37

Which of the following statements is true of information systems that support collaborative human activities?

A)These information systems do not yet have tools for document management, project updates, issue tracking, and shared calendars.
B)These systems, besides being complex and difficult to implement, offer minimal returns on investment.
C)These systems, being in their early stages, offer a framework for more improvements and features to be included.
D)These systems are equipped with enough sophisticated technology to replace mature and complex systems such as decision support systems.

Question 38

Anything that gives a firm a lead over its rivals is called ________.

A)economies of scale
B)business growth
C)break-even
D)competitive advantage

Question 39

The use of information systems in achieving excellence in operations can result in ________.

A)higher cost savings
B)improved organizational justice
C)increased brand dilution
D)increased employee turnover

Question 40

The use of an information system in a grocery store would improve customer satisfaction by ________.

A)providing self-service checkouts
B)enabling identification of items without barcodes
C)giving inventory information to customers
D)using sophisticated identification checks to avoid theft

Question 41

In an organization that is open to ideas from all employees, ________.

A)it becomes tougher to implement new information systems
B)user-generated content is strictly restricted
C)information systems based on ideas from employees will fail
D)innovative concepts for information systems can come from any level

Question 42

Which of the following statements is true of information technology (IT)?

A)Information technology includes hardware and software, but excludes telecommunications.
B)Anything capable of collecting, processing, storing, or displaying electronic data is potentially part of an information system.
C)Telecommunications and networks should not be confused as a part of IT.
D)The Internet and the World Wide Web have hampered software creativity.

Question 43

Which of the following statements is true about user-generated content?

A)It is driven by people and technology and does not require processes and data.
B)It powers the generation of content in what has come to be known as Web 1.0.
C)It makes up most of the information in systems such as eBay, Craigslist, and Wikipedia.
D)It is often produced by professionals with the expectation of profit or remuneration.

Question 44

Purple Stones, an interior decorator, has an online store to enable quicker purchase of its products. The website allows users to post reviews of products. This helps other customers evaluate the quality of a product before buying it. Which of the following is illustrated in this scenario?

A)competitive advantage
B)artificial intelligence
C)user-generated content
D)economies of scale

Question 45

Mark, a 22-year old with a viral infection, is admitted to a hospital. On the second day post-admission, a nurse takes a single high-temperature reading and enters it into the patient records information system. This single reading when combined with Mark's other symptoms and previous medical records, becomes ________.

A)knowledge
B)data
C)information
D)analysis

Question 46

________ adds considerable value to information, particularly as a means to avoid bias or spin.

A)Timeliness
B)Accuracy
C)Relevance
D)Completeness

Question 47

In Kansas, an athletics association is partnered with a university to identify talented youth across the state. They use an online test to ensure easy accessibility to students across the state. This is an illustration of ________.

A)data-driven decision making
B)strategic use of information systems
C)use of business intelligence
D)use of information systems for revenue generation

Question 48

Which of the following statements is true of the information technology team in an organization?

A)It uses focus groups exclusively to generate ideas rather than relying on other employees.
B)It works closely with the staff from other functional areas of the organization.
C)It discourages contributions and feedback from the users.
D)It encourages non-technical staff to engage in end-user development of information systems.

Question 49

An information system is used to centralize information related to voting behavior in Texas. One of the indicators measured by the system is the average waiting time to vote. The time people spend waiting in line to vote at each polling booth is aggregated for each region. This is then used to create a graph that depicts the average waiting times by location. According to this scenario, which of the following refers to information?

A)the waiting time of each voter
B)a single cell in the information system's database
C)the waiting time of a specific polling booth
D)the graph with average waiting times

Question 50

Which of the following refers to facts that are assembled and analyzed to add meaning and usefulness?

A)insights
B)information
C)knowledge
D)systems

Question 51

People pay a monthly subscription fee to financial service companies to get current stock prices. Which of the following characteristics of information does this highlight?

A)timeliness
B)accuracy
C)completeness
D)relevance

Question 52

Peter automates his email inbox such that his incoming mails are filtered and all the junk mails are sent directly to the spam folder. This saves him time as he does not have to sort through the mails to find his work-related mails. He also creates a group mailing list for his team that makes it easier for him to send mails to the entire team instead of including their email addresses individually. In this scenario, Peter is using information systems tools to ________.

A)improve individual productivity
B)keep his information secure
C)transform his information
D)make data-driven decisions

Question 53

Which of the following statements is true of data, information, and knowledge?

A)They blend together and form a continuum.
B)They are mutually exclusive categories.
C)They fail to help in understanding how information systems work.
D)They are diverse terms and may not be used interchangeably.

Question 54

Which of the following statements is true about information and communications technology?

A)Increasingly, wireless transmission is favored because of its speed and flexibility although extra costs are incurred.
B)Information and communications technology is a separate category and does not come under the IT component.
C)Many developing countries that can't afford to install wireless transmissions are transforming their communications and expanding Internet access by building copper-wired networks.
D)The main role of the telecommunications component involves moving electronic signals from one place to another.

Question 55

Which of the following refers to individual facts or pieces of information?

A)data
B)bytes
C)insights
D)knowledge

Question 56

Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into sections that polls customers on the store's products and the e-commerce website. Which of the following is a drawback of the data collected through this poll?

A)It is not authentic.
B)It is incomplete.
C)It is not a valid method of soliciting customer feedback.
D)It is an unscientific method of collecting data.

Question 57

Which of the following is a critical component of an information system?

A)culture
B)demographics
C)processes
D)ideas

Question 58

Robert, a stockbroker, recommends that his clients buy and hold stock of Andersonz Corp for a minimum period of six months and then sell them. His recommendation is based on a graph of the firm's fluctuating performance for the past three quarters and an analysis of other information. The basis of Robert's recommendations can be termed as ________.

A)instinct
B)facts
C)knowledge
D)assumptions

Question 59

A single high-temperature reading of a patient at Patient First, a 24-hour walk-in clinic in Florida, is a piece of ________.

A)information
B)intuition
C)evidence
D)data

Question 60

Which of the following websites predominantly features user-generated content?

A)Flavors, an online shopping store that allows users to edit their profiles after registration
B)WritingTips, a website that offers tips to amateur writers
C)PlayPen, an online store that sells kids' toys
D)Foodmania, a website that allows its users to post their own food recipes and upload photos

Question 61

Which of the following is a method employed by some organizations to prevent access to USB ports in order to keep employees from copying data?

A)using epoxy glue
B)using a captcha
C)performing a warm boot
D)upgrading middleware

Question 62

Which of the following questions pertains to maintaining security in an information system?

A)Should the IT department add users to a system or hand over the responsibility to concerned departments?
B)Should the information system be shut down once a month to carry out maintenance tasks?
C)Should the system administrators log all changes made to the data, irrespective of the employee?
D)Should an employee be allowed to delete or access data that another employee inputs into the information system?

Question 63

Raw facts that are available in different formats and sizes are called ________.

A)information
B)data
C)insights
D)knowledge

Question 64

Which of the following best describes a business process?

A)It is a set of activities designed to achieve a task.
B)It is an algorithm in an information system.
C)It is a set of security policies that governs a business.
D)It refers to an idea that guarantees a firm a lead over its rivals.

Question 65

As a result of people editing, cutting and pasting, and making copies of electronic documents, ________.

A)more than 75 percent of U.S. corporations have solid retention policies in place
B)organizations find it difficult to manage the retention process
C)companies no longer find it necessary to invest in e-discovery
D)organizations seldom review the existing business processes and organizational policies

Question 66

________ focuses on designing, optimizing, and streamlining business processes throughout the organization, taking into account the human element.

A)Business intelligence
B)Business process management
C)Database warehousing
D)Enterprise resource management

Question 67

The function of which of the following components of an information system is to oversee if every data transaction made by an employee is logged in the information system?

A)strategy
B)technology
C)process
D)data

Question 68

How does implementing information systems impact business processes?

A)It eliminates the need for human intervention in a business process.
B)It promotes a decentralized approach to information management.
C)It helps eliminate business processes that aren't necessary.
D)It eliminates the need for organizations to invest in data security.

Question 69

Which of the following is a function of the telecommunications component?

A)protecting the anonymity of users
B)routing traffic to different locations
C)enabling client-side processing of data
D)providing better systems to store electronic data

Question 70

How are policies enforced in information systems?

A)Each user can select the policies to be enforced on the individual's account.
B)Information systems come with built-in policies that are installed into the system.
C)The operational-level employees decide the policies that need to be enforced in an information system.
D)Managers develop policies that are enforced by the information systems.

Question 71

Which of the following has led to stiff laws about retaining electronic documents?

A)increasing corporate scandals
B)a need for elaborate reporting
C)a need to improve brand image of products
D)decreasing enterprise workforce effectiveness

Question 72

Which of the following factors is the most important reason why data can be shared across different systems?

A)the ability to convert any data into digital form
B)the creation of wireless communication technologies
C)the use of cloud storage to store off-site data
D)the presence of different formats of data

Question 73

Which of the following is the reason why speech data is gaining importance in call centers?

A)It holds no patterns and therefore requires no analysis.
B)It can be optimized and stored in lesser storage capacities than text data.
C)Every individual has the same vocal pattern; therefore, it requires no analysis.
D)The analysis of the tone of voice and tempo reveals valuable information.

Question 74

Which of the following statements is true of management information systems?

A)The management information systems discipline had been in existence prior to the invention of the first generation computer.
B)Management information systems lack the ability to support tactical decision making at the managerial level.
C)The management information systems discipline draws interest from researchers and practitioners only from the computer science field.
D)The study of information systems that includes how people, technology, processes, and data work together is called management information systems.

Question 75

In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?

A)a hospital
B)a start-up IT company
C)a travel agency
D)a child development NGO

Question 76

________ is a set of activities designed to achieve a task.

A)Information technology
B)Competitive advantage
C)User-generated content
D)Business process

Question 77

Which of the following statements is true of management information systems?

A)This discipline draws interest from researchers and practitioners from the computer science field exclusively.
B)This field has been in existence for the last fifty years.
C)They seldom change and hence require no upgradation.
D)They support tactical decision making at the managerial level.

Question 78

A quantitative analyst working in an investment bank will be able to ________.

A)share personal pictures and videos on the bank's servers
B)access some information on the bank's servers
C)use the Internet freely and access any website
D)take files home on portable USB flash drives

Question 79

The multitude of servers in Google's windowless data centers serves as an example that represents ________.

A)competitive advantage
B)business intelligence
C)information technology
D)user-generated content

Question 80

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

A)Drive-by download
B)Key logging
C)Pharming
D)E-discovery