Deck 9: Diverse Teams and Virtual Teams: Managing Differences and Distances

Question 1

According to the textbook,leaders of diverse teams should create early opportunities to succeed because they can ______.

A) increase team members' confidence in each other and the team
B) reduce concerns about the team's ability to work together
C) increase team members' attractiveness to each other

Answer 1

D

Question 2

Research on distributed teams suggests that they differ from co-located teams. Which of the following is not one of those differences?

A) more likely to be diverse
B) more likely to be flexible
C) more likely to bridge functions,departments,and organizations
D) more likely to be small and intimate

Answer 2

D

Question 3

Which of the following is not a trend that benefits from the increased use of virtual teams?

A) Globalization
B) Shift from knowledge work to production work
C) Increased use of consultants
D) Alternative work arrangements are more widely accepted

Answer 3

B

Question 4

Which of the following factors influence whether the advantages or disadvantages of a diverse team are likely to emerge?

A) relevance of diversity to the task
B) relevance of diversity to team members
C) differential impact of diversity on team members
D) all of the above

Question 5

Team members who feel psychologically safe are more likely to ______.

A) be more self-aware
B) take less initiative
C) challenge taken-for-granted practices
D) experiment less

Question 6

The tendency for societies and organizations to promote beliefs about who (e.g.,people from particular identity groups)
Has the "right stuff" to succeed in particular organization roles is an example of _____.

A) structural barriers
B) similarity-structural enhancement
C) cognitive complexity
D) none of the above

Question 7

People who are high on openness to experience have the following characteristics.

A) More willing to consider different opinions
B) Less dogmatic in their ideas
C) Less likely to deny conflicts
D) All of the above

Question 8

A "hot desk" is a term that refers to _____.

A) being in trouble with management
B) an office space shared by many people who spend little time at the office
C) a telecommuter's home office space
D) a position that is in charge of handling crises

Question 9

Organizations that promote a _____ culture are _____ to benefit from diversity.

A) collectivist,less likely
B) individualistic,more likely
C) collectivist,more likely
D) creative,less likely

Question 10

When working with diverse teams,leaders should do all of the following except _____.

A) pay less attention to norms
B) provide early opportunities to succeed
C) spend part of the first meeting talking about their expectations
D) role model the behavior they want to see in team members

Question 11

According to the similarity-attraction theory ________________.

A) people categorize themselves and others into social categories
B) people who share the same social categories tend to see each other as more similar and their interactions with each other as easier
C) both a and b
D) none of the above

Question 12

Diverse teams have an advantage over homogeneous teams when _____.

A) diversity is relevant to the team's task
B) team members have time to learn to work together productively
C) diversity among members is well managed
D) all of the above

Question 13

The potential disadvantages of having a diverse team include _____.

A) more stress
B) reduced group cohesion
C) more difficulty coordinating
D) all of the above

Question 14

Team members who have the following characteristics are more likely to perform well in diverse teams.

A) openness to experience
B) high need for cognition
C) both a and b
D) psychological transparency

Question 15

A virtual team is also called a _____.

A) traditional team
B) distributed team
C) face-to-face team
D) co-located team

Question 16

All of the following are advantages of having a diverse team except _____.

A) members of diverse teams tend to bring more resources (e.g.,experience,information,and skills)
To the team
B) diverse teams tend to have broader and more diverse external networks to draw on for support
C) diverse teams don't have to spend as much time on team process issues
D) all of the above

Question 17

Brendan is a gay male who has just been assigned to a new position on a market research team. Because he is unsure how news of his sexual orientation might be received,he decides to try and "pass" as straight. According to Claire,Beattie,and MacLean,Brendan might expect to experience which of the following as a result of his decision?

A) greater self-esteem
B) greater stress
C) greater control over the group
D) none of the above

Question 18

The "diversity dilemma" is best defined as _____.

A) diversity may bring a broader set of skills to the group,and may also increase dysfunctional social dynamics
B) diversity brings both language difficulties and cultural difficulties
C) diversity improves performance,but it isn't used across a broad enough range of companies
D) none of the above

Question 19

Diverse teams are more likely to have an advantage over relatively homogeneous teams when ______________.

A) team members have time to learn how to work together productively
B) when diversity among team members is well managed
C) both a and b
D) none of the above

Question 20

Diversity among team members affects _____.

A) the variety of cognitive resources the team members bring to the team
B) the processes by which team members interact
C) the team's ability to be a high-performing team
D) all of the above

Question 21

A consistent finding in group research is that high-status people speak less in mixed-status groups.

Question 22

Team members who feel psychologically safe in their teams are likely to take more risks.

Question 23

Lee walks into a meeting and notices the places where people are seated. Lee is paying attention to a _____.

A) dynamic cue
B) static cue
C) situational cue
D) all of the above

Question 24

Hallowell defines "the human moment" as _____.

A) an authentic psychological encounter that can happen only when two people share the same physical space
B) a moment in which two people face a critical decision point about their relationship
C) the moment in which trust begins in a relationship
D) the moment in which a person begins to identify with a group

Question 25

Social cues always enhance,rather than inhibit,communication within a group.

Question 26

The "equalization phenomenon" refers to the equal effectiveness of co-located and distributed teams.

Question 27

When using an "integration and learning" perspective,team leaders leverage the different perspectives,skills,experiences,and behaviors team members bring to the team in order to rethink the way it does its work.

Question 28

Face-to-face meetings are more appropriate for which of the following situations?

A) first meetings
B) the goal of the meeting is persuasion
C) when the team has had significant turnover
D) all of the above

Question 29

To build team cohesiveness,it is important to _____.

A) resist the urge to give the team a name
B) not exchange too much personal information
C) encourage team members to respect cultural traditions and differences
D) all of the above

Question 30

Trust in distributed teams is based,in part,on having work policies and processes that increase the predictability of work.

Question 31

As applied to virtual teams,the "equalization phenomenon" is that _____.

A) virtual teams are comprised of members of equal status
B) computer-mediated technology may reduce status effects
C) employers are better able to use employee monitoring techniques
D) employees are less likely to send "bad news" to bosses through electronic mail

Question 32

Which of the following is not likely to be a source of coordination problems for a distributed team?

A) Adapting to cultural diversity
B) Different assumptions about tasks and assignments
C) Too few social cues
D) Too many social cues

Question 33

A psychologically safe environment in team tends to increase innovation.

Question 34

We would be likely to get a situational cue from _____.

A) a person's body language
B) a person's tone of voice
C) our prior knowledge of the social context,such as political agendas
D) seating arrangements

Question 35

The way someone is sitting at a meeting is an example of a situational cue.

Question 36

Diversity among team members affects the variety of cognitive resources and behavioral styles team members may bring to the team.

Question 37

Static cues refer to _____.

A) fixed markers such as documents and seating arrangements
B) facial expressions and body language
C) the tone of voice
D) the social context

Question 38

You are meeting your new boss,Dr.Kim,for first time. You notice that Dr.Kim tends to interrupt you when you're speaking,and you interpret this to mean that Dr.Kim is not receptive to what you are saying. Dr.Kim's habit of interrupting you when you speak is an example of _____.

A) a situational cue
B) a dynamic cue
C) a static cue
D) an interdependent cue

Question 39

On a recent hospital visit,you notice that visitors seem to pay more attention to doctors who wear long white coats than they do to doctors who wear short white coats (who are typically residents at the hospital.)
The long white coat is a _____.

A) situational cue
B) dynamic cue
C) static cue
D) required cue

Question 40

Under which of the following conditions would a face-to-face meeting for a team be advisable?

A) when commitment by team members is essential
B) when the team is stable and has reached its potential
C) when the team is disbanding
D) when the team is facing a routine problem

Question 41

Discuss the factors that influence whether or not the advantages and disadvantages of diverse teams will actually emerge.

Question 42

Di scuss why diversity has been called a "double-edged sword".

Question 43

Why are virtual teams sometimes preferable to co-located teams?

Question 44

Describe the three categories of social cues that must be managed in virtual teams,as well as why they are important to manage.

Question 45

What is "psychological safety" and why is it important in teams,especially in virtual teams?

Question 46

When creating a document for shared distribution,it is better not to number the pages.