Deck 11: Basic Elements of Organizing

Question 1

Growth-need strength is presumed to affect how the job characteristics approach works for different people.

Answer 1

True

Question 2

Pooled interdependence is when the output of one unit becomes the input for another in a linear fashion.

Answer 2

False

Question 3

There are eight basic building blocks managers can use in constructing an organization.

Answer 3

False

Question 4

Flat organizations result from broad spans of management.

Question 5

A manager needs to understand the blocks¾organizational structure¾before building with them ¾organizational design.

Question 6

The most common base for departmentalization,especially among smaller organizations,is by product.

Question 7

Job design can be defined as deciding how best to group organizational activities and resources.

Question 8

Most large corporations use one form of departmentalization.

Question 9

The scalar principle suggests that each person within an organization must have a clear reporting relationship to one and only one boss; newer models of organization design routinely¾and successfully¾violate this premise.

Question 10

Local networks,increasingly managed by hand-held electronic devices,are making it easier to coordinate activities.

Question 11

Delegation is power that has been legitimized by the organization.

Question 12

Once jobs have been broken into small units,the departments need to be linked back together through coordination.

Question 13

Standardized procedures lead to narrower spans of control.

Question 14

Divisions,units,sections,and bureaus are all synonyms for departments.

Question 15

Organization structure is the manner in which basic organizational components such as strategy,tactics,and operations are arranged for a particular organization.

Question 16

A staff position is responsible for the achievement of an organization's goals.

Question 17

Task variety is the perceived importance of the task.

Question 18

No organization is ever completely decentralized or completely centralized; some firms position themselves toward one end of the continuum,and some lean the other way.

Question 19

A disadvantage of functional departmentalization is that administrative costs rise because each department must have its own functional specialists for areas such as market research and financial analysis.

Question 20

Job specialization evolved from the concept of division of labor.

Question 21

Chris Johnson is a running back in the National Football League.He does not play other positions.NFL teams use

A)job enlargement.
B)job enrichment.
C)job rotation.
D)job characteristics approach.
E)job specialization.

Question 22

Which of the following statements describes an advantage of job specialization?

A)Employees become experts.
B)The development of equipment is facilitated.
C)Managers can exercise greater control.
D)Managers become experts.
E)All of these choices

Question 23

Some companies now have a chief ethics officer.They usually have a legal background and are responsible for whistle-blowing,ethics training,financial statements review,and investigations.This is an example of ____.

A)decentralization
B)job autonomy
C)delegation
D)job enrichment
E)job specialization

Question 24

____ can be used to balance with specialization.

A)Job rotation
B)Job enlargement
C)Work team creation
D)Job enrichment
E)All of these choices

Question 25

Which of the following statements describes specialization?

A)Specialization always reduces the amount of available transfer time.
B)With specialization, workers are more likely to be absent.
C)Employee training is more costly.
D)Individual dexterity will be decreased with specialization.
E)Automation of production processes is more difficult with specialization.

Question 26

According to the text,the most effective way to use staff positions is to grant them line authority.

Question 27

Organizing

A)is the second basic managerial function; it follows planning and decision making.
B)involves shaping the organization over time and is never truly finished.
C)involves grouping activities and resources.
D)can help the organization be flexible.
E)All of these choices

Question 28

Workers in a McDonald's are trained to cook,clean,fill drinks,take orders,and fill orders.During a shift they work each job for one hour.This is an example of job

A)specialization.
B)rotation.
C)delegation.
D)enlargement.
E)enrichment.

Question 29

____ is the determination of an individual's work-related responsibilities.

A)Organization structure
B)Organization design
C)Job design
D)Departmentalization
E)Delegation

Question 30

The starting point for all job design activities is determining the level of desired

A)specialization.
B)departmentalization.
C)delegation.
D)authority.
E)responsibility.

Question 31

Army officers use an expression "not in my lane," which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets.The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target.This is an example of

A)delegation.
B)job specialization.
C)job rotation.
D)job enrichment.
E)job design.

Question 32

Actors usually try to get a variety of parts throughout their careers in a variety of genres so that they do not get type case into only action,or comedy,etc.The actors want

A)job specialization.
B)job rotation.
C)job enrichment.
D)job enlargement.
E)a narrow span of management.

Question 33

Which of the following statements are accurate about job specialization?

A)Workers are more proficient.
B)Equipment is more specialized.
C)Training is simplified.
D)Workers are more likely to be bored.
E)All of these choices

Question 34

In which alternative to specialization does the job itself remain the same,which means satisfaction usually wanes quickly?

A)Job characteristics approach
B)Job rotation
C)Job enrichment
D)Job enlargement
E)Work teams

Question 35

Which of the following statements describes a characteristic of job rotation?

A)The jobs themselves remain the same.
B)As a training device, it reduces flexibility and worker skills.
C)The jobs involved are usually difficult and complex.
D)It tends to significantly enhance employee motivation.
E)It requires no additional training.

Question 36

Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

A)delegation
B)departmentalization
C)organization
D)specialization
E)decentralization

Question 37

An organization with high administrative intensity is one with few staff positions relative to the number of line positions.

Question 38

Over the past few years,the trend in many organizations has been to decrease administrative intensity.

Question 39

Which of the following is NOT a part of the organizational structure?

A)Decision making
B)Designing jobs
C)Establishing reporting relationships
D)Distributing authority among jobs
E)Grouping jobs

Question 40

Gymnastic athletes train for each event.During competition they compete on each of them in the all-around.They use job ____.

A)specialization
B)rotation
C)delegation
D)enlargement
E)enrichment

Question 41

Rose Marie's boss tells her what to do,not how to do it.Which of the following statements is TRUE?

A)Rose Marie must have high growth-need strength.
B)Rose Marie is apparently receiving much feedback from some source.
C)The job must allow Rose Marie to use many of her skills.
D)Rose Marie must view the job as important to the firm's successes.
E)Rose Marie apparently has a high degree of autonomy in her job.

Question 42

Cadets at West Point spend time during the summer learning about the branches in the Army like aviation,infantry,ordnance,finance,etc.In their senior year the cadets select their branch based on this experience.The academy is using job ____ as a training technique.

A)specialization
B)rotation
C)loading
D)enlargement
E)enrichment

Question 43

When fire fighters go on a call they must focus on the task at hand.They know people's lives are counting on them.They have

A)autonomy.
B)feedback.
C)task significance.
D)skill variety.
E)task identity.

Question 44

____ is defined as systematically moving employees from one job to another.

A)Job enlargement
B)Job enrichment
C)Work teams
D)Job specialization
E)Job rotation

Question 45

Remote work areas give employees more control over their job.This is an example of

A)job enlargement.
B)job enrichment.
C)work teams.
D)job specialization.
E)job rotation.

Question 46

____,as an alternative to specialization,has the disadvantages of raising training costs,unions arguing for more pay for doing more tasks,and worker boredom setting in.

A)Job enrichment
B)Job enlargement
C)Job rotation
D)Work teams approach
E)Job characteristics approach

Question 47

Many high school teachers also coach a sport.They have the same autonomy in coaching that they have in the classroom.This is an example of

A)job enlargement.
B)job enrichment.
C)work teams.
D)job specialization.
E)job rotation.

Question 48

Although a pay increase would be useful when a change in job design is made,for which of the following would it be expected?

A)Job enrichment
B)Job enlargement
C)Job rotation
D)Creation of work teams
E)Job specialization

Question 49

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current.They once only had to teach,but now they have so many other duties that they don't feel they are doing anything well.In this case,____ did not produce satisfied workers.

A)job specialization
B)job rotation
C)job enrichment
D)job enlargement
E)a narrow span of management

Question 50

Laundry is never done.Unless it is done naked,doing laundry creates more work.Laundry lacks ____.

A)autonomy
B)feedback
C)task significance
D)skill variety
E)task identity

Question 51

Michelle has a low growth-need.She would not like ____.

A)job enrichment
B)job enlargement
C)job rotation
D)job characteristics approach
E)job specialization

Question 52

Which of the following is NOT an alternative to job specialization?

A)Job rotation
B)Job delegation
C)Job enrichment
D)Job enlargement
E)Work teams

Question 53

Managers plan,control,organize,and lead.They need good people abilities as well as analytical abilities.A manager's job has

A)autonomy.
B)feedback.
C)task significance.
D)skill variety.
E)task identity.

Question 54

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others.This allows the teachers to specialize in the subjects they most enjoy.The team teachers now share control over the classroom.The team teaching decreases

A)autonomy.
B)compensation.
C)task significance.
D)feedback.
E)task identity.

Question 55

With job enrichment,workers can ____.This does not occur with job enlargement.

A)periodically move from one job to another
B)complete more of the same type of tasks
C)experience enhanced pride because they excel at one narrow task
D)find their authority and responsibility are increased
E)take longer and more frequent breaks

Question 56

The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences.It is similar to the more general ____ approach.

A)job rotation
B)job enrichment
C)job enlargement
D)work teams
E)job specialization

Question 57

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others.This allows the teachers to specialize in the subjects they most enjoy.This is an example of

A)work teams.
B)feedback.
C)task significance.
D)skill variety.
E)task identity

Question 58

Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply add one or two pieces as is normal on most assembly lines.This is an example of

A)job enrichment.
B)job enlargement.
C)job rotation.
D)quality circles.
E)work teams.

Question 59

____ are most alike in terms of the amount of authority and responsibility workers are given with each.

A)Job rotation and job enrichment
B)Work teams and job enlargement
C)Job rotation and work teams
D)Job enrichment and work teams
E)Job enlargement and job enrichment

Question 60

Job ____ requires that autonomy be part of the job.

A)specialization
B)rotation
C)delegation
D)enlargement
E)enrichment

Question 61

Product departmentalization has the disadvantages that ____ and administrative cost is increased.

A)decision making is slowed
B)performance of individual product lines is hard to assess
C)managers often fail to focus on what is good for the organization as a whole
D)experts are concentrated in one area
E)the organization must have skilled specialists to deal with each client group

Question 62

Air traffic controllers work shifts in the tower.This is an example of which form of departmentalization?

A)Time
B)Location
C)Divisional
D)Sequential
E)Customer

Question 63

Which of the following is a common disadvantage inherent in product,customer,and location departmentalization?

A)Decision making is slowed.
B)Managers are unable to delegate as much.
C)It is difficult to pinpoint the cause of failures.
D)The organization tends to become more centralized.
E)Administrative costs tend to rise due to an increase in the size of staff.

Question 64

An appropriate basis of departmentalization for multinational companies is

A)product.
B)function.
C)location.
D)customer.
E)sequence.

Question 65

Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?

A)Customer
B)Product
C)Functional
D)Divisional
E)Location

Question 66

In large organizations you would expect to find ____ departmentalization(s).

A)location
B)customer
C)a combination of two or more
D)functional
E)product

Question 67

____ is the grouping of jobs into some logical arrangement.

A)Specialization
B)Departmentalization
C)Job rotation
D)Delegation
E)Job design

Question 68

Siemens created Siemens One to group employees together that serve the same client.For example people from medical and building technology both serve hospitals,so a Siemens One representative talks to a hospital about all of Siemens products and services.Siemens One uses ____ departmentalization.

A)product
B)function
C)location
D)customer
E)sequence

Question 69

A regional manufacturing operation has the following divisions: manufacturing,finance,human resources,marketing,and shipping/receiving.This is an example of ____ departmentalization.

A)functional
B)location
C)product
D)customer
E)sequential

Question 70

Which of the following is the MOST commonly used basis for departmentalization,especially among small businesses?

A)Location
B)Function
C)Product
D)Customer
E)Sequence

Question 71

Which of the following statements describes an advantage of functional departmentalization?

A)Organizational decision making is faster.
B)Each department is staffed by experts.
C)Functional managers can easily control activities within the department.
D)Areas of responsibility are clearly defined.
E)All of these choices

Question 72

A municipal government has departments for construction,fire,first aid,schools,taxes,public works,and recreation.It uses ____ departmentalization.

A)product
B)functional
C)location
D)customer
E)sequential

Question 73

The Hospital for Special Surgery is staffed with over 200 doctors.If a patient has a toe injury she goes to a foot and ankle specialist.Later if she injures her hand,she will see a different doctor.Each doctor has assistants based around the specialty.The HSS uses a ____ basis for departmentalization.

A)functional
B)location
C)product
D)customer
E)sequential

Question 74

Target stores have departments for groceries,clothing,electronics,jewelry,and home goods.This is an example of departmentalization by

A)product.
B)location.
C)division.
D)sequence.
E)customer.

Question 75

Procter & Gamble is departmentalized,in part,on the basis of product.Which of the following characteristics would you expect to find at Procter & Gamble?

A)High levels of functional specialization
B)Narrow range of skills in each department to enhance supervision
C)A dual command structure
D)Slow and bureaucratic decision making
E)More effective evaluation of the performance of individual products or product groups than with functional departmentalization

Question 76

All of the following are bases for departmentalization EXCEPT

A)function.
B)location.
C)product.
D)customer.
E)competition.

Question 77

At Haldeman Ford dealership employees specialize in sales,service maintenance,customer service,and accounting.What form of departmentalization does Haldeman use?

A)Customer
B)Product
C)Functional
D)Divisional
E)Location

Question 78

____ departmentalization has the advantage of reducing the number of skills a manager must possess.

A)Location
B)Customer
C)Sequential
D)Functional
E)Product

Question 79

GM has a division for GMC trucks and one for Buicks,Oldsmobiles,and Cadillacs.This is an example of ____ departmentalization.

A)product
B)location
C)divisional
D)sequential
E)customer

Question 80

Which of the following statements does NOT describe an advantage of product departmentalization?

A)Decision making can be done at the top management levels.
B)All similar activities within an organization can be done simultaneously.
C)Administrative costs are lower.
D)Sales forecasting is easier.
E)Performance of individual product lines is easy to assess.