Deck 2: Traditional and Contemporary Issues and Challenges

Question 1

Theory is abstract and of no practical use in today's environment.

Answer 1

False

Question 2

The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output.

Answer 2

False

Question 3

In its current stage of development,quantitative management is able to accurately model even such complex processes as human behavior.

Answer 3

False

Question 4

History is simply a conceptual framework for organizing knowledge and providing a blueprint for action.

Question 5

Janice is very concerned with worker morale,and she frequently surveys employees to determine their level of job satisfaction.She feels that people really want to work,to take more responsibility,and to make a contribution.Her approach reflects application of Theory Y.

Question 6

Theory and history are important only to top managers today.

Question 7

According to Barnard's theory about managerial authority,managers ultimately get their authority from the title for their position.

Question 8

When compared to management science,operations management is focused more on applications.

Question 9

A closed system actively interacts with its environment.

Question 10

Iron Mountain's use of time and motion studies to improve its workers' output is an example of the use of management techniques derived from behavioral management.

Question 11

Google bought Motorola in the belief that the two companies would enhance each other's performance.Google apparently expected some entropy from the purchase.

Question 12

The fundamental premise of administrative management is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Question 13

Administrative management focuses on the jobs of individual office assistants.

Question 14

Companies (such as Coca-Cola,Ford,and GE)maintain significant libraries on their corporate histories that show a sense of heritage and pride.

Question 15

Scientific management is conceptual and easily adapted to top-level management.

Question 16

Understanding the historical context of management provides a sense of heritage and can help managers avoid the mistakes of others.

Question 17

Classical management consists of two distinct branches: behavioral management and human resource movement.

Question 18

Scientific management focuses specifically on the development of scientific models.

Question 19

According to McGregor,Theory Y managers engage in optimistic managerial thinking.

Question 20

Open systems thinking tends to develop synergy in organizations.

Question 21

Charles Babbage emphasized the application of mathematics to production problems.Thus,his work was a forerunner of

A)administrative management.
B)the contingency theory.
C)the behavioral school of management thought.
D)operations management.
E)the systems theory.

Question 22

Plummer Construction has three employees.Bob the owner does design,ordering,and customer interface.Paul and Bobby do demolition and construction with Paul specializing in the detailed trim work and Bobby responsible for clean up.With which of the following management approaches do their actions most agree?

A)Management science
B)Contingency theory
C)Administrative management
D)The bureaucratic perspective
E)Scientific management

Question 23

According to contingency theory,management is more art than science.

Question 24

____ management focuses on the work of individuals.

A)Administrative
B)Behavioral
C)Human relations
D)Scientific
E)Contingency

Question 25

Rolf is in the business of making crowns,bridges,and dentures that dentists use to repair teeth.It is a highly competitive business,and Rolf has decided that to improve his business he needs to improve the efficiency with which he produces the dental work.Which of the following management approaches would be of most help to Rolf in pursuing this goal?

A)Management science
B)Contingency theory
C)Administrative management
D)The bureaucratic perspective
E)Scientific management

Question 26

Which of the following historical books did not influence management?

A)The Second World War
B)Iliad
C)The Prince
D)Republic
E)Pride and Prejudice

Question 27

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers.This improves speed and consistency.Subway is applying the principles of

A)scientific management.
B)organizational behavior.
C)management science.
D)contingency theory.
E)administrative management.

Question 28

The approaches to management that try to find the one best way to solve a management problem are called contingency approaches.

Question 29

One of the most common complaints that visitors to emergency rooms have is the long wait,yet they see staff sitting,doing nothing.Which of the following management approaches can hospitals use to focus on improving efficiency?

A)The classical perspective
B)Scientific management
C)Management science
D)Contingency theory
E)Administrative management

Question 30

At Toyota,each task that operating employees and machines perform is carefully studied to promote maximum productivity.In some cases,tasks are studied using time and motion studies to standardize work methods.What management approach is Toyota using?

A)Human relations management
B)Scientific management
C)Management science
D)Contingency theory
E)Administrative management

Question 31

Robert Owen (1771-1858),a British industrialist,recognized the importance of the human aspect of production.Owen believed workers deserved all EXCEPT which of the following?

A)Respect and dignity
B)Paid time off
C)Good working conditions
D)Decent pay
E)Reduced hours

Question 32

A manager who wants to use the principles of scientific management will

A)emphasize time and motion studies.
B)need a deep understanding of worker needs and feelings.
C)not be required to closely supervise his or her subordinates.
D)never actually increase worker productivity.
E)not have to carefully select and train his or her employees.

Question 33

Scientific management evolved at the dawn of the twentieth century because

A)labor was in abundant supply.
B)worker efficiency was low.
C)capital was in short supply.
D)information was rapidly changing.
E)piecework pay systems were not working.

Question 34

Improving quality tends to decrease productivity.

Question 35

Which of the following statements relative to the theory and practice of management is TRUE?

A)Academic theories have little application in business because they are not grounded in reality.
B)The value of theory is that it provides a systematic framework for management activities.
C)Theory is, by definition, very abstract and quite difficult to understand.
D)Managers never develop their own theories of how to run an organization.
E)Management theories tend to be mutually exclusive.

Question 36

Transportation is an example of a service industry.

Question 37

To succeed,managers must monitor their environment and change to keep pace with it.

Question 38

Which of the following statements most correctly describes the early practice of management?

A)The practice of management dates back about 100 years.
B)Early economists were concerned with managerial efficiency and effectiveness.
C)By 1900, most organizations were large.
D)Survival was not an issue in most organizations before 1900.
E)The scientific study of management as a field of inquiry dates back to the nineteenth century.

Question 39

Who among the following was NOT associated with scientific management?

A)Mary Parker Follett
B)Lillian Gilbreth
C)Henry Gantt
D)Frederick Taylor
E)Harrington Emerson

Question 40

Enhancing quality lowers costs.

Question 41

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages.What school of thought does his view reflect?

A)Quantitative
B)Behavioral
C)Classical
D)Contingency
E)Systems

Question 42

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases.The organization considers itself to be more important than the individual.This example deals with one of the drawbacks to the use of the ____ perspective of management.

A)human resource
B)behavioral
C)classical
D)contingency
E)industrial psychology

Question 43

Life guards at Water Works pool also teach swim lessons.If they need to miss a lesson they do not get paid,instead the substitute instructor gets the money.This is a form of

A)increased efficiency.
B)a piecework pay system.
C)soldiering.
D)Theory X.
E)Theory Y.

Question 44

Chester Barnard,former president of New Jersey Bell Telephone Company,made notable contributions to management regarding

A)individual job efficiency.
B)legitimate authority.
C)management processes.
D)dynamic organizations.
E)individual rights and liberties.

Question 45

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932.He discovered that

A)piece rate pay improved production.
B)unions limit employee initiative.
C)rate busters don't make their quota.
D)social pressure was more important than financial incentive.
E)chiselers assisted low producers.

Question 46

Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity?

A)Study and time each element of the job.
B)Design the most efficient way of doing each part of a job.
C)Place both workers and managers on salary to reduce friction.
D)Supervise workers and managers to make sure they follow procedures and rest only when told to.
E)Allow managers to plan the work to be done.

Question 47

Henri Fayol,a French industrialist,was the first to identify all EXCEPT which of the following managerial functions?

A)Planning
B)Organizing
C)Leading
D)Supporting
E)Controlling

Question 48

A Gantt chart is a

A)listing of the steps required to complete a job.
B)method for developing employee wage systems.
C)device used in doing time and motion studies.
D)checklist used in equipment maintenance.
E)means of scheduling individual work or whole projects.

Question 49

Which of these management pioneers developed a chart for scheduling work over a span of time?

A)Lillian Gilbreth
B)Frederick Taylor
C)Harrington Emerson
D)Henry Gantt
E)Max Weber

Question 50

____ focuses on the management of the entire firm as opposed to the jobs of individual workers.

A)Management science
B)The contingency theory
C)Administrative management
D)The bureaucratic perspective
E)Scientific management

Question 51

The use of a Gantt chart to schedule workers' duties,breaks,and lunches at a day-care center is an application of one of the principles associated with

A)the classical perspective.
B)scientific management.
C)management science.
D)the contingency theory.
E)administrative management.

Question 52

Barnard's theory on the acceptance of managerial authority states that

A)supervisors have inherent authority.
B)supervisors have charismatic authority.
C)if subordinates view a supervisor's directive as appropriate to organizational goals, they will accept his or her authority.
D)so long as subordinates are able to comply with a supervisor's directives, they will accept his or her authority.
E)supervisors have no authority unless subordinates are willing to grant it to them.

Question 53

Industrial psychology is the practice of applying

A)psychology in the industrial revolution.
B)psychology to worker motivation and selection.
C)efficiency measures to psychological output.
D)statistical measures to psychological output.
E)industrial advancements to medical research.

Question 54

Contemporary organization theory has its roots in

A)Weber's work on bureaucracy.
B)Fayol's 14 principles of management.
C)Barnard's work on acceptance of authority.
D)Taylor's work on job design.
E)Gilbreth's work in time and motion studies.

Question 55

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

A)If jobs are properly designed and proper incentives provided, predictable results will follow.
B)Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay.
C)Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output.
D)Workers generally dislike work and need to be closely supervised to ensure adequate productivity.
E)People are motivated primarily by money.

Question 56

Limitations of the classical perspective include all of the following EXCEPT

A)more appropriate for stable organizations.
B)more appropriate for simple organizations.
C)more appropriate for dynamic organizations.
D)often prescribed universal procedures that are not appropriate in some settings.
E)even though some writers were concerned with the human element, many viewed employees as tools rather than resources.

Question 57

Which of the following statements about the classical perspective of management is FALSE?

A)The classical perspective of management laid the foundation for later management theory developments.
B)The classical perspective of management identified the key management processes.
C)The classical perspective of management prescribed action unique to each situation.
D)The classical perspective of management focused attention on management as a viable topic of scientific inquiry.
E)The classical perspective of management identified important management functions and skills.

Question 58

Paul and Bobby want to start a construction company.After being in business a few months,Paul and Bob guess that the most efficient way to demolition walls is for Paul to break them up and tear them off and for Bobby to haul away the debris.Which of the following management theorists would be most helpful to these entrepreneurs?

A)Henry Gantt
B)Frederick Taylor
C)Frank Gilbreth
D)Harrington Emerson
E)Max Weber

Question 59

Contributions of the classical perspective include all of the following EXCEPT

A)laid the foundation for later developments in management theory.
B)appropriate for dynamic organizations.
C)identified important management processes and functions.
D)identified important management skills.
E)focused attention on management as a valid subject of scientific inquiry.

Question 60

All of the following were primary contributors to administrative management EXCEPT

A)Max Weber.
B)Henri Fayol.
C)Lyndall Urwick.
D)Hugo Munsterberg.
E)Chester Barnard.

Question 61

Which two managerial functions utilize quantitative management the most?

A)Controlling and organizing
B)Planning and organizing
C)Organizing and leading
D)Controlling and planning
E)Leading and controlling

Question 62

____ management techniques do not account for individual behaviors and attitudes.

A)Scientific
B)Administrative
C)Systems
D)Human relations
E)Quantitative

Question 63

Which of the following statements describes the inherent strength in the quantitative management theory?

A)The quantitative management theory provides numerous decision-making tools and techniques.
B)The quantitative management theory has realistic assumptions that permit close approximations of organizational processes.
C)The quantitative management theory has allowed accurate modeling of individual behaviors and attitudes.
D)The quantitative management theory enhances development of other management skills.
E)None of these choices

Question 64

Which of the following statements BEST describes the human relations view of management?

A)U.S.productivity exceeds that of any other country.
B)Highly paid workers will be more productive.
C)Groups are NOT as productive as the same number of individuals working independently.
D)Happy workers are productive workers.
E)Minorities and women are equally productive to white males.

Question 65

Howard Weaver manages MacLean Insurance Agency.An employee observed that Weaver acted like a Theory X manager.That would mean that Weaver believes

A)that people prefer to be directed.
B)in the contingency approach to management.
C)in the importance of TQM.
D)that people are committed to goals.
E)that people naturally seek out work.

Question 66

Topics in the field of organizational behavior include all EXCEPT which of the following?

A)Job satisfaction
B)Stress
C)Leadership
D)Organizational politics
E)Operations

Question 67

The Blue Rooster is a bakery.It sells 12 flavors of bread,made fresh daily.Some doughs require time to rise.If they are handled too soon or too late the texture and flavor is ruined.The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective.

A)organizational behavior
B)scientific management
C)administrative management
D)management science
E)systems management

Question 68

What are the two branches of quantitative management?

A)Scientific management and administrative management
B)Theory X and Theory Y
C)Contingency theory and systems theory
D)Human relations and organizational behavior
E)Management science and operations management

Question 69

The Army uses aircraft simulators to train helicopter pilots,which decreases fuel consumption,helicopter maintenance,storage requirement,and air traffic control congestion.It also improves safety.This is an example of

A)scientific management.
B)administrative management.
C)operations management.
D)behavior perspective.
E)classical perspective.

Question 70

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on

A)scientific management.
B)administrative management.
C)management science.
D)TQM.
E)the contingency approach.

Question 71

Contributions of the behavioral management perspective include all of the following EXCEPT

A)challenged the view that employees are tools
B)furthered the belief that employees are valuable resources.
C)provided important insights into motivation and group dynamics.
D)focused managerial attention on motivation and group dynamic processes.
E)challenged the complexity of individual behavior and made predictions of that behavior.

Question 72

All of the following were primary contributors to the behavioral management perspective EXCEPT

A)Hugo Munsterberg
B)Abraham Maslow
C)Elton Mayo
D)Henri Fayol
E)Douglas McGregor

Question 73

Theory X managers believe workers are

A)happy.
B)lucky.
C)lazy.
D)needy.
E)committed.

Question 74

Nipurna is a high school guidance counselor.Nipurna is well liked by the staff and students whom she supervises.She recognizes that they have excellent problem-solving skills and are committed to excellence.She lets the people she supervises assume as much responsibility as they are capable of handling.It would appear that she

A)takes a Theory Z approach to management.
B)uses ideas from scientific management.
C)believes in McGregor's approach to managing people.
D)uses the qualitative perspective of management.
E)is applying principles from management science.

Question 75

When Pregna was a student she liked school,worked hard,and experienced success.As a high school teacher she assumed her students would feel the same way.A student observed that Pregna acted like a Theory Y manager.That would mean that Pregna

A)believes that people do not like to work.
B)is constantly directing a student that wants to avoid taking responsibility.
C)will often threaten her students to get them to work toward school goals.
D)believes that people naturally like work.
E)all of these choices depending on the situation.

Question 76

Operations management is concerned with

A)the application of various processes and systems used by an organization.
B)systems created to store and provide information for managerial decision making.
C)the scientific analysis of the work elements of a job.
D)the development of mathematical and statistical tools and techniques for managerial decision making.
E)None of these choices

Question 77

Limitations of the quantitative management perspective include all of the following EXCEPT

A)difficult to apply.
B)cannot fully explain or predict the behavior of people in organizations.
C)mathematical sophistication may come at the expense of other important skills.
D)models may require unrealistic assumptions.
E)models may require unfounded assumptions.

Question 78

Which school of management thought would be most useful to a restaurant with pizza delivery that wanted to determine the most efficient routes for each of its drivers to follow?

A)Organizational behavior
B)Scientific management
C)Administrative management
D)Management science
E)Systems management

Question 79

Dr.White is one of two emergency room physicians in charge of the staff.As a supervisor,she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room.Her views are consistent with the ____ management perspective.

A)quantitative
B)behavioral
C)classical
D)contingency
E)systems

Question 80

Which of the following statements about the Hawthorne studies is FALSE?

A)The Hawthorne studies initiated work in the human relations movement.
B)The Hawthorne studies indicated the need to consider the social aspects of the organization.
C)The Hawthorne studies showed that group norms exert a powerful influence on the members of a group.
D)The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production.
E)The Hawthorne studies found that money cannot be used as a motivator for workers.