Deck 13: Valuing Diversity Globally

Question 1

Sexism is any unwelcomed behavior of a sexual nature.

Answer 1

False

Question 2

A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.

Answer 2

True

Question 3

Rehabilitated alcoholics and drug abusers are considered disabled.

Answer 3

True

Question 4

Prohibited information is information that does not relate to a bona fide occupational qualification for the job.

Question 5

Women are not considered a legal minority.

Question 6

Employees who witness sexual harassment on the job can sue even if they are not victims.

Question 7

Civil Rights Act of 1991 provides possible compensation and punitive damages for discrimination.

Question 8

Employers are required by law to make reasonable accommodations for employees' religious beliefs, without undue hardship on the employer.

Question 9

The Vocational Rehabilitation Act of 1973 prohibits discrimination based on physical or mental disability.

Question 10

Graffiti written on men's bathroom walls about a female employee amounts to sexual harassment.

Question 11

Affirmative actions are aimed to promote members of groups at all levels in an organization.

Question 12

During interviews it is illegal to ask a person's maiden name or whether the person has changed his or her name.

Question 13

To help overcome prejudice and discrimination, organizations train their employees to value employee differences to help ensure high-quality relationships.

Question 14

Employee assistance programs are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Question 15

Diversity refers to the degree to which differences exist among members of a group or an organization.

Question 16

To prejudge or stereotype a person or situation in and of itself is not harmful.

Question 17

The Chinese are more long-term oriented than Americans.

Question 18

Employers are required by law to pay premium wages or other costs to accommodate an employee's religious rights.

Question 19

The Family and Medical Leave Act of 1993 prohibits discrimination against women because of pregnancy, childbirth, or related medical conditions.

Question 20

It is legal to ask a candidate's height or weight if it is not a BFOQ.

Question 21

_____ refers to the degree to which differences exist among members of a group or an organization.

A) Diversity
B) Group cohesiveness
C) Viscidity
D) Uniformity

Question 22

_____ is a method of making up for prior discrimination in the workplace.

A) Valuing diversity
B) Equal employment opportunity
C) Bona fide occupational qualification
D) Affirmative action

Question 23

"The boss hired another one of those blondes. I bet she'll waste a lot of time flirting with the men." Which of the following does this statement reflect?

A) Fact
B) Discrimination
C) Prejudice
D) Favoritism

Question 24

"Do you own the house you live in or have you rented the place?" This is a(n) _____ preemployment inquiry.

A) prejudiced
B) discriminatory
C) legal
D) illegal

Question 25

_____ are planned, special efforts to recruit, hire, and promote women and members of minority groups.

A) Affirmative action programs
B) General reservations
C) Special interventions
D) Vocational rehabilitation endeavors

Question 26

Which of the following preemployment inquiries is discriminatory?

A) Maiden name or whether the person has changed his or her name
B) If the candidate is between specific age groups, 21 to 70, to meet job specifications
C) To list languages the candidate speaks and/or writes fluently
D) Current residence and length of residence

Question 27

Which of the followings laws prohibits discrimination based on physical or mental disability?

A) Equal Employment Opportunity Act of 1972
B) Vocational Rehabilitation Act of 1973
C) Age Discrimination in Employment Act of 1967
D) Civil Rights Act of 1991

Question 28

Which of the following is a training objective that helps employees overcome prejudice and discrimination?

A) Tolerate employee disparity
B) Learn various languages
C) View company's business as part of a local workforce
D) Value employee differences

Question 29

_____ is an idea or opinion formed beforehand of a person or situation based on attitudes.

A) Intolerance
B) Prejudice
C) Repugnance
D) Antipathy

Question 30

Which of the following is a non-discriminatory preemployment inquiry?

A) For a reference from a religious leader
B) Religious preferences, affiliations, or denominations.
C) To state marital status
D) To list membership in job-related organizations, such as unions

Question 31

_____ is behavior for or against a person or situation.

A) Insight
B) Prejudice
C) Discrimination
D) Perception

Question 32

Which of the following laws prohibits discrimination in all areas of the employment relationship?

A) Equal Employment Opportunity Act of 1972
B) Occupational Safety and Health Act of 1970
C) Age Discrimination in Employment Act of 1967
D) Vocational Rehabilitation Act of 1973

Question 33

"How old are you? Can I see your birth certificate?" This statement is identified as a(n) _____ preemployment inquiry.

A) illegal
B) mandatory
C) legal
D) prejudiced

Question 34

"Have you ever used a different name for work?" This statement will most likely be perceived as _____.

A) prejudiced
B) illegal
C) legal
D) discriminatory

Question 35

"Please write down all the jobs you've done so far including the ones that are not relevant to the post applied." This reflects a(n) _____ preemployment inquiry.

A) prejudiced
B) illegal
C) legal
D) discriminatory

Question 36

"The boss didn't hire Daniel because he is an African-American." Which of the following does this statement reflect?

A) Fact
B) Favoritism
C) Prejudice
D) Discrimination

Question 37

"I won't let Barbara be a part of my kayaking team," said Tom to Harry. Which of the following does this statement reflect?

A) Stereotyping
B) Discrimination
C) Fact
D) Favoritism

Question 38

_____ allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.

A) Prohibited information
B) Vocational rehabilitation
C) Bona fide occupational qualification
D) An affirmative action program

Question 39

"I bet you got raw fish for dinner at Yoko's." Which of the following does this statement reflect?

A) Prejudice
B) Favoritism
C) Fact
D) Discrimination

Question 40

Which of the following preemployment inquiries is discriminatory?

A) Current legal name and whether the candidate has ever worked under a different name
B) Current residence and length of residence
C) To state marital status
D) If the candidate is of a specific religion when it is a BFOQ

Question 41

Which of the following is a reason why affirmative action (AA) programs went out of favor?

A) Quotas often worked against minorities.
B) AA programs proved undue hardship to the employers.
C) AA involved having to pay premium wages or other costs to minorities.
D) Organizations were not tolerant of differences among employees.

Question 42

Which of the following work-life benefit programs offer(s) professional counseling for personal, family, and/or substance abuse problems?

A) Employee assistance programs
B) Wellness programs
C) Work-life balance classes
D) Telecommuting

Question 43

"Male managers are far better at their jobs than their female counterparts." Which of the following does this statement reflect?

A) Fact
B) Myth
C) Overstatement
D) Observation

Question 44

According to sociologists, women are equally committed to the organization as men. This statement is a(n) _____.

A) fact
B) myth
C) overstatement
D) stereotype

Question 45

_____ are work-life welfare packages that let an employee choose the package that best suits him/her.

A) Life packages
B) Welfare inducements
C) Prime perks
D) Cafeteria benefits

Question 46

"Men and women are not different as leaders." Which of the following does this statement reflect?

A) A delusion
B) A fable
C) A myth
D) A fact

Question 47

Which of the following is true about the roles played by fathers?

A) Fathers are unimportant in child care.
B) Criminals are trained by their fathers.
C) Most criminals have no real relationship with their fathers.
D) Paternal love doesn't impact children.

Question 48

Which of the following laws protects a person with HIV or AIDS from discrimination?

A) Civil Rights Act of 1991
B) Rehabilitation Act of 1973
C) Family and Medical Leave Act of 1993
D) Occupational Safety and Health Act of 1970

Question 49

Which of the following comments is an example of sexist stereotyping?

A) She's difficult to work for.
B) She's a stern taskmaster.
C) She isn't afraid to say what she thinks.
D) She is careful about details.

Question 50

Which of the following is an area defined by the federal and state courts as grounds for sexual harassment lawsuits?

A) Perverse incentive
B) Nepotism
C) Affirmative action
D) Coercion

Question 51

Which of the following is a myth about women managers?

A) Women are equal in managerial ability.
B) Women are equally committed as men.
C) Women are too emotional to be managers.
D) Women are good managers.

Question 52

_____ is the term used to refer to discrimination based on a person's sexual orientation.

A) Stereotyping
B) Affirmative action
C) Homophobia
D) Harassment

Question 53

"Women workers and managers are as effective and dedicated as men." Which of the following is reflected from this statement?

A) A fact
B) A fable
C) A myth
D) A delusion

Question 54

Which of the following is a reason couples elect the split shift?

A) To adjust to the shift in lifestyles after marriage
B) To avoid having to make child-care arrangements
C) To recover from divorces and break ups
D) To adopt the best family planning method

Question 55

Children of working mothers are more successful than children of stay-at-home mothers. This statement is a(n) _____.

A) fact
B) overstatement
C) myth
D) observation

Question 56

Sexism refers to discrimination based on _____.

A) age
B) gender
C) disability
D) race

Question 57

_____ is being careful not to offend or slight anyone with our behavior.

A) Political correctness
B) General awareness
C) Affirmative action
D) Favoritism

Question 58

The barriers to upward mobility in organizations are commonly called the _____.

A) covert snag
B) mobility hurdle
C) organizational handicap
D) glass ceiling

Question 59

"Women managers tend to be discriminatory and harsh on male subordinates." Which of the following does this statement reflect?

A) A fact
B) A survey feedback
C) A myth
D) A certainty

Question 60

Disabled individuals lack the motivation necessary to get ahead. This statement is a(n) _____.

A) observation
B) fact
C) overstatement
D) myth

Question 61

Cite an example of employment discrimination in recruitment, selection, compensation, upward mobility, or evaluation, preferably from an organization for which you work or have worked.

Question 62

Have you, or anyone you know, been asked an illegal discriminatory question during the hiring process? If yes, identify the question(s).

Question 63

Have you, or has anyone you know, been sexually harassed? If so, describe the situation(s) (use language acceptable to everyone).

Question 64

Have you ever seen any employees under the influence of alcohol or drugs at work? How did their substance use affect their ability to work?

Question 65

How would you feel about working with a person who has AIDS? Why?

Question 66

Have you, or has anyone you know, gone through diversity training? If yes, describe the program.

Question 67

Which of the following statements is true of global diversity?

A) Employee health and safety laws are generally more protective in Third World countries than in developed countries.
B) The Americans are more long-term oriented than the Chinese.
C) The Japanese and Chinese place a high priority on human relations and teamwork.
D) In the United States and some other countries, it is legal to take and give bribes for doing business.

Question 68

Which of the following is the first step of the complaint model for handling employee complaints?

A) Schedule time to get all the facts.
B) Have the complainer recommend a solution.
C) Listen to the complaint and paraphrase it.
D) Talk to the complainer and develop a plan.

Question 69

Describe the affirmative action program at an organization, preferably one for which you work or have worked.

Question 70

Which of the following is true about management in Europe?

A) Has more technical than cultural aspects
B) Is organized more as a language than a set of techniques
C) Does not deal with value systems and religious backgrounds
D) Has a stronger work ethic than that in Japan

Question 71

Which of the following is the last step in handling a customer complaint?

A) Take the action to make it up to the customer.
B) Agree that the mistake should not have happened.
C) Tell the customer what you are going to do about it.
D) Take precautions to prevent the mistake in the future.

Question 72

_____ are people who live and work in a country other than their native country.

A) Immigrants
B) Expatriates
C) Passive citizens
D) Domiciles

Question 73

You are a manager in the frozen foods department in a supermarket. Every two weeks the frozen foods cases must be cleaned. This requires taking all the food out and washing the cases. You have three employees. However, since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases almost every two weeks? It's not fair that I have to clean the cases more often than the other two employees. This is not an equitable situation, so I'm complaining of unfair treatment." Which of the following steps of the complaint model should you take immediately after listening to Chris?

A) Schedule time to get all the facts.
B) Make a decision to get someone else to do it.
C) Have the complainer recommend a solution.
D) Develop and implement a plan.

Question 74

You are a manager in a retail store. The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period. Employees are not to take breaks until told to do so by you. During the recent holiday season, you have not been giving employees their breaks. Donald comes to you and says, "Why do I have to work such long hours without a break? It's not fair. Yesterday I worked for five hours without a break." Which of the following steps of the complaint model should you take first?

A) Schedule time to get all the facts.
B) Make a decision to get someone else to do it.
C) Develop a plan.
D) Paraphrase the complaint.

Question 75

How do you feel about the fact that certain groups are legally protected against discrimination?

Question 76

Which of the following is the final step of the complaint model?

A) Paraphrase the complaint.
B) Have the complainer recommend a solution.
C) Schedule time to get all the facts and/or make a decision.
D) Develop and implement a plan.

Question 77

Discuss a situation in which you were discriminated against for some reason.

Question 78

How do you feel about drug testing by employers? Why do you feel this way?

Question 79

A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle the complaint?

A) Agree that it should not have happened.
B) Admit you made a mistake.
C) Tell the customer what you are going to do about it.
D) Ask the customer to recommend a solution.

Question 80

You are a clergy person managing a religious organization. You have four part-time employees who answer the door and phone and who do odd jobs in between for a few hours every day. These employees are paid minimum wages which have been increased recently. The increased cost is not yet in the budget, so you decide that you would cut back the number of hours employees work. You will actually save a little money this way. One of the workers, Fabio, comes to you and says, "Why do I get stuck losing more hours than the other three workers? I'm as good or better than any of the other workers, so why did I lose the most hours? It's not fair." You ask Fabio for a solution and take some time trying to figure out a solution. According to the complaint model, which of the following would be the next step?

A) Develop and implement a plan.
B) Schedule time to get all the facts.
C) Measure and evaluate results.
D) Paraphrase the complaint.