Deck 7: Leading and Trust

Question 1

Situational leadership, developed by Paul Hersey and Kenneth Blanchard, is a model for selecting from four leadership styles the one that matches the employees' maturity level in a given situation.

Answer 1

True

Question 2

The participative style involves high-directive-high-supportive behavior and is appropriate when interacting with moderate-capability employees.

Answer 2

False

Question 3

The country club manager has a high concern for people and a low concern for production.

Answer 3

True

Question 4

The contingency leadership theory developed by Fiedler, is used to determine if a person's leadership style is task- or relationship-oriented and if the situation matches the leader's style.

Question 5

Integrity and dependability are the most important dimensions when people assess another's trustworthiness.

Question 6

The leadership continuum, developed by Tannenbaum and Schmidt, focuses on who makes the decisions.

Question 7

When interacting with employees, the supervisor using the autocratic style gives very detailed instructions, describing exactly what the task is and when, where, and how to perform it.

Question 8

Leadership is a shared process between group members and therefore there is no substitute for leadership.

Question 9

All managers are not leaders.

Question 10

High relationship, low task is a characteristic of the participating style of leadership.

Question 11

If the maturity level of the followers is low, the leader uses a delegating style.

Question 12

Managerial control is the process of influencing employees to work toward the achievement of objectives.

Question 13

The Leadership Grid identifies the ideal leadership style as having a high concern for both production and people.

Question 14

The contingency leadership theory assumes that there are distinctive physical and psychological characteristics accounting for leadership effectiveness.

Question 15

The sweatshop manager has low concern for both production and people.

Question 16

The laissez-faire style entails low-directive-low-supportive behavior and is appropriate when interacting with outstanding employees.

Question 17

Situational leadership theory, developed by Vroom and Yetton, is a decision-tree model that enables the user to select from five leadership styles the one that is appropriate for the situation.

Question 18

The organized-person manager has a high concern for both production and people.

Question 19

If the maturity level of the followers is moderate to low, the leader uses a selling style.

Question 20

Fiedler believed that one's leadership style needed to be changed according to the situation.

Question 21

_____ has a high concern for production and a low concern for people.

A) The impoverished manager
B) The sweatshop manager
C) The country club manager
D) The organized-person manager

Question 22

"I should extend the delivery date for this project, because training the new team members will be tedious." Which of the following leadership styles is portrayed by this attitude?

A) The country club manager
B) The sweatshop manager
C) The team manager
D) The impoverished manager

Question 23

_____ identifies the ideal leadership style as having a high concern for both production and people.

A) Big Five personality theory
B) Leadership Grid
C) Servant leadership
D) Two-dimensional leadership style

Question 24

Supervisors who show moderate efforts to get the job done while meeting employee needs use the _____ style according to the leadership grid.

A) sweatshop manager
B) organized-person manager
C) team manager
D) country club manager

Question 25

The _____ assumes that the appropriate leadership style varies from situation to situation.

A) Leadership trait theory
B) Ghiselli study
C) Contingency leadership theory
D) Two-dimensional leadership model

Question 26

"You have to complete all assignments before you go on leave. You may have to extend your working hours." Which of the following leadership styles does the statement reflect?

A) The country club manager
B) The team manager
C) The sweatshop manager
D) The impoverished manager

Question 27

These supervisors push for high production and do not care about the employees. Which leadership style do they use according to the leadership grid?

A) Sweatshop manager
B) Organized-person manager
C) Team manager
D) Country club manager

Question 28

"I'd like you to word process a copy of this memo right away. It's a progress report to

A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
C)J. You know the details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
D) Low structure and low consideration

Question 29

"I want you to word process a copy of this memo right now and then send it to the accountant." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
D) Low structure and low consideration

Question 30

_____ is the process of influencing employees to work toward the achievement of objectives.

A) Craftsmanship
B) Leadership
C) Internship
D) Dealership

Question 31

"I have outlined a plan for the event. We'll have to discuss all major considerations before you can start executing the plan. I'll check the progress daily thereon." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
D) Low structure and low consideration

Question 32

_____ has balanced, medium concern for both production and people.

A) The impoverished manager
B) The sweatshop manager
C) The country club manager
D) The organized-person manager

Question 33

_____ has a high concern for people and a low concern for production.

A) The impoverished manager
B) The sweatshop manager
C) The country club manager
D) The organized-person manager

Question 34

Which of the following did Ghiselli identify as the most important trait for effective leadership?

A) Initiative
B) Need for occupational achievement
C) Decisiveness
D) Supervisory ability

Question 35

_____ has a high concern for both production and people.

A) The team manager
B) The sweatshop manager
C) The country club manager
D) The organized-person manager

Question 36

"Compile the reports and put it on my desk by lunch time." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
D) Low structure and low consideration

Question 37

"You don't look well. Go home and rest. Don't worry about anything here at work. We'll take care of it." Which of the following leadership styles does the statement reflect?

A) The sweatshop manager
B) The organized-person manager
C) The team manager
D) The country club manager

Question 38

_____ has low concern for both production and people.

A) The impoverished manager
B) The sweatshop manager
C) The country club manager
D) The organized-person manager

Question 39

"I have complete confidence in you. I know you can complete this project by yourself and if you have any doubts, you can always consult me." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
D) Low structure and low consideration

Question 40

_____ assumes that there are distinctive physical and psychological characteristics accounting for leadership effectiveness.

A) Big Five personality theory
B) The Ghiselli Study
C) Leadership trait theory
D) The executive theory

Question 41

"These are the two projects which I think need your expertise. Which one would you choose to work on first?" According to the leadership continuum, this is an example of a leadership style where:

A) the leader lets employees make a decision within set limits.
B) the leader presents ideas and invites questions.
C) the leader makes a decision and announces it.
D) the leader presents a tentative decision that is subject to change.

Question 42

A leader uses a delegating style when his followers' maturity level is:

A) high.
B) moderate to high.
C) low.
D) moderate to low.

Question 43

Which of the following denotes a delegating leadership style?

A) High relationship, low task
B) High task, high relationship
C) High task, low relationship
D) Low relationship, low task

Question 44

Which of the following denotes a participating leadership style?

A) High relationship, low task
B) High task, high relationship
C) High task, low relationship
D) Low relationship, low task

Question 45

A leader uses a participating style when his followers' maturity level is:

A) high.
B) moderate to high.
C) low.
D) moderate to low.

Question 46

A leader uses a selling style when his followers' maturity level is:

A) high.
B) moderate to high.
C) low.
D) moderate to low.

Question 47

_____ is a decision-tree model that enables the user to select from five leadership styles the one that is appropriate for the situation.

A) Situational leadership
B) Normative leadership theory
C) Leadership continuum
D) Contingency leadership theory

Question 48

Rufus, a supervisor at an automobile store, is considered friendly by his subordinates and has the authority to assign important work to high performers under his wing. But he does not chalk out clear objectives for his workers. According to Fiedler's contingency leadership theory model, which of the following leadership styles should Rufus follow in order to be a better leader?

A) Task-oriented
B) Relationship-oriented
C) Power-oriented
D) Team-oriented

Question 49

Jeremy, a newly promoted supervisor, has been unsuccessful in getting along with his workers. He wants them to achieve targets without fail and follow all documentation procedures. Fortunately, his recommendations for employee incentives are not taken seriously. According to Fiedler's contingency leadership theory model, which of the following leadership styles should Jeremy follow in order to be a better leader?

A) Task-oriented
B) Relationship-oriented
C) Power-oriented
D) Team-oriented

Question 50

"Gentlemen, I will consider all your suggestions before I decide the final strategy for this project." According to the leadership continuum, which of the following leadership behaviors is reflected in this statement?

A) A leader who presents a tentative decision that is subject to change.
B) A leader who defines limits and asks the group to make a decision.
C) A leader who presents a problem, gets suggestions, and makes a decision.
D) A leader who sells a decision.

Question 51

The _____ identifies seven leadership styles based on the use of boss-centered versus employee-centered leadership.

A) situational leadership theory
B) normative leadership theory
C) leadership continuum
D) contingency leadership theory

Question 52

Which of the following denotes a selling leadership style?

A) High relationship, low task
B) High task, high relationship
C) High task, low relationship
D) Low relationship, low task

Question 53

"I am planning to reduce the duration of lunch break by ten minutes. Does anyone have any objection to this policy?" According to the leadership continuum, this is an example of a leadership style where:

A) a leader sells a decision.
B) a leader presents ideas and invites questions.
C) a leader makes a decision and announces it.
D) a leader presents a tentative decision that is subject to change.

Question 54

In which of the following Vroom's leadership styles does the group make the decision?

A) Delegate
B) Facilitate
C) Consult group
D) Decide

Question 55

Which of the following is a model for selecting from four leadership styles the one that matches the employees' maturity level in a given circumstance?

A) Normative leadership theory
B) Situational leadership
C) Leadership Continuum
D) Contingency leadership theory

Question 56

"Sam, make sure you reach the office no later than 8 am tomorrow." According to the leadership continuum, which of the following leadership styles does the statement reveal?

A) Meditative
B) Participative
C) Consultative
D) Autocratic

Question 57

A leader uses a telling style when his followers' maturity level is:

A) high.
B) moderate to low.
C) low.
D) moderate to high.

Question 58

Donovan, a senior manager, is loved by his subordinates. He delegates assignments with very clear objectives and simplified processes. However, the directors of the company have curbed his authority to reward workers who perform well. According to Fiedler's contingency leadership theory model, which of the following leadership styles would be more suitable for Donovan to follow?

A) Power-oriented
B) Relationship-oriented
C) Task-oriented
D) Team-oriented

Question 59

Which of the following according to Hersey and Blanchard denotes a telling leadership style?

A) High relationship, low task
B) High task, high relationship
C) High task, low relationship
D) Low relationship, low task

Question 60

_____ is used to determine if a person's leadership style is task- or relationship-oriented and if the situation matches the leader's style.

A) Situational leadership
B) Normative leadership theory
C) Leadership Continuum
D) Contingency leadership theory

Question 61

Give detailed reasons why leadership skills are important to a specific organization.

Question 62

A(n) _____ supervisory style involves high-directive-low-supportive behavior and is appropriate when interacting with low-capability employees.

A) consultative
B) autocratic
C) participative
D) laissez-faire

Question 63

As a supervisor, you spend little time telling employees what to do and most of the time encouraging them to do a good job. However, at the present time your employees have fallen behind schedule on an important project, which is due soon. As a situational manager, which management style should you use?

A) Autocratic
B) Participative
C) Consultative
D) Laissez-faire

Question 64

What are your views on normative leadership theory? Recall a manager you have now or have had. Which of the five styles does or did the manager use?

Question 65

What are your views on the leadership continuum? Recall a manager you have now or have had. Which of the seven styles does or did the manager use?

Question 66

What are your views on contingency leadership theory? Do you agree with Fiedler's recommendation to change the situation rather than the leader's style?

Question 67

As a supervisor, you want to improve performance in your department. You give specific instructions, telling employees what the task is and when, where, and how to perform it, as well as overseeing performance at all major stages through completion. Although you already have ideas covering broad areas, you are open to suggestions from employees, however you have the final say. Which management style is being used here?

A) Autocratic
B) Consultative
C) Participative
D) Laissez-faire

Question 68

Which leadership theory or model do you prefer? Why?

Question 69

What are your views on leadership trait theory? Recall a manager you have now or have had in the past. Which of Ghiselli's six traits does or did the person have? Which traits does or did the person lack?

Question 70

What are your views on situational supervision? Recall a manager you have now or have had. Which of the four styles does or did the manager use? Would you use the model on the job?

Question 71

The _____ style involves high-directive-high-supportive behavior and is appropriate when interacting with moderate-capability employees.

A) autocratic
B) consultative
C) participative
D) laissez-faire

Question 72

You are considering delegating a new task to one of your best employees, Pete. However, Pete is hesitant to take on the new assignment. You are confident he can do it on his own. As a situational manager, which would be the best management style to use?

A) Autocratic
B) Laissez-faire
C) Consultative
D) Participative

Question 73

In which of the following situations would a participative supervisory style be used?

A) Employees unable and/or unwilling to complete a task without direction
B) Motivated employees with moderate ability
C) Employees high in ability but lacking self-confidence or motivation
D) Very capable and highly motivated employees

Question 74

Which of the four supervisory styles would you like your boss to use with you? Why would you prefer this particular style?

Question 75

The _____ style entails low-directive-low-supportive behavior and is appropriate when interacting with outstanding employees.

A) autocratic
B) consultative
C) participative
D) laissez-faire

Question 76

What are your views on the Leadership Grid? Recall a manager you have now or have had. Which of the five styles does or did the manager use?

Question 77

You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which management style should you use?

A) Autocratic
B) Consultative
C) Participative
D) Laissez-faire

Question 78

Clarity and routine; invariant methodology; and intrinsic satisfaction are characteristics of ______, which may substitute for management.

A) leadership
B) subordinates
C) organization
D) task

Question 79

A manager who focuses on end results, lets employees do tasks their own way, spends limited time overseeing their performance, and makes decisions in tandem with employees has a(n) _____ supervisory style.

A) autocratic
B) consultative
C) participative
D) laissez-faire

Question 80

Which of the following is a good way to develop loyalty?

A) Maintaining confidences
B) Practicing what you preach
C) Admitting your mistakes and apologizing
D) Being conscientious