Deck 7: Electronic Business Systems

Question 1

Training in a virtual world is effective, but obstacles include both technology and culture.

Answer 1

True

Question 2

Training in a virtual world can both lower costs and increase efficiency.

Answer 2

True

Question 3

Enterprise application integration (EAI) software provides legacy systems that perform data conversion and subordination, and application communication and messaging services.

Answer 3

False

Question 4

Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources.

Question 5

Transaction processing systems play a vital role in supporting the operations of an e-business enterprise.

Question 6

Distribution and manufacturing are considered front office systems; customer service and sales order entry are back office systems.

Question 7

Cross-functional enterprise systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.

Question 8

Increasingly, sales people are using Web browsers and contact management software to connect to their company's marketing websites.

Question 9

Transaction reports can take the form of a transaction listing, such as a payroll register.

Question 10

Knowledge management applications focus on providing a firm's employees with tools that support group collaboration, decision making, and human resources management.

Question 11

The integration of enterprise application clusters has little, if any, impact on customer call center responsiveness.

Question 12

According to the Ogilvy and Mather case, globalizing your firm's IT adds a whole new set of challenges to the firm.

Question 13

Partner relationship management software concentrates on the efficiency of a firm's internal production, distribution, and financial processes.

Question 14

Online transaction processing (OLTP) is generally considered a post-event system because transactions are entered nightly.

Question 15

Collaborative work management tools help people accomplish or manage individual work activities.

Question 16

Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between business applications.

Question 17

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet, intranets, and extranets to establish a two-way transactions between a business and its customers.

Question 18

According to the Ogilvy and Mather case, companies should stick to the true blue American business formula.

Question 19

Enterprise collaboration systems are cross-functional e-business systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups.

Question 20

Transaction processing systems update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.

Question 21

Which of the following applications focuses on the efficiency of a firm's internal production, distribution, and financial processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 22

Networked enterprises view _______________ systems as a strategic way to use IT to decentralize information resources.

A) electronic business
B) enterprise collaboration
C) cross-functional enterprise
D) supply chain management

Question 23

The overall goal of computer-integrated manufacturing is to segregate the production and support processes.

Question 24

A process control computer system uses special sensing devices that measure physical phenomena, such as temperature or pressure changes.

Question 25

Instead of focusing on the information processing requirements of business functions, enterprise software focuses on supporting integrated clusters of _______________ involved in the operations of a business.

A) application software
B) business processes
C) customer relationships
D) all of the choices are correct.

Question 26

Accounting information systems are among the newest, yet are the most widely used information systems in business.

Question 27

Operational accounting systems emphasize legal and historical record-keeping and the production of accurate financial statements.

Question 28

Human resource management applications offered over corporate intranets can enable managers and other employees to perform HRM tasks with little intervention by the HRM department.

Question 29

A(n) _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have, or are installing, today.

A) enterprise application
B) enterprise operation
C) cross-functional
D) none of the choices are correct.

Question 30

_______________ systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.

A) Electronic business
B) Enterprise collaboration
C) Cross-functional enterprise
D) Supply chain management

Question 31

Computer aided manufacturing systems are those that automate the production process, such as employing humanlike robots to complete the step of painting the product being manufactured.

Question 32

Many companies view sales force tracking as a way to gain a strategic advantage in sales productivity and marketing responsiveness.

Question 33

According to the Real World case, some of Cisco's employees are full-time telecommuters, living and working in places such as Illinois while telecommuting to the firm's offices in California.

Question 34

_______________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration, and Web-enabled business processes, both within a networked enterprise and with customers and business partners.

A) Electronic business
B) Enterprise collaboration
C) Cross-functional system management
D) Supply chain management

Question 35

According to the Real World case, Cisco's latest strategy initiative, Cisco 3.0, is about using technology and collaborative tools to fundamentally change the nature of work.

Question 36

According to the Real World case, HR departments are increasingly being called upon to be a strategic partner in the firm.

Question 37

Human resource information systems are designed to support most common human resource functions, such as recruitment, selection, hiring, job placement, performance appraisals, and training over corporate intranets.

Question 38

According to the Real World case, the administrative costs for Novartis AG's 550 classes have been reduced by about 50% through use of special HR software.

Question 39

Firms such as transportation companies, wholesalers, retailers, financial institutions, and service companies must use production/operations information systems to plan and control their operations.

Question 40

Moving from mainframe-based legacy systems to integrated, cross-functional client/server applications typically involves installing _______________ software.

A) enterprise resource planning
B) supply chain management
C) customer relationship management
D) all of the choices are correct.

Question 41

_______________ are events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and payments.

A) Items
B) Transactions
C) Occurrences
D) Processes

Question 42

Enterprise application integration (EAI) software provides _______________ that performs data conversion and subordination, and application communication and messaging services.

A) middleware
B) a legacy system
C) the telecommunication protocol
D) a business application

Question 43

As described in the text, partner relationship management focuses on:

A) Developing the most efficient and effective sourcing and procurement processes
B) Acquiring and retaining profitable customers via delivery of timely products
C) Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D) Providing a firm's employees with tools that support group collaboration and decision support

Question 44

Transaction processing systems process data in two basic ways: _______________ and _______________.

A) Online processing, offline processing
B) Online/real-time processing, batch processing
C) Distributed processing, centralized processing
D) Replicated processing, distributed processing

Question 45

The first step of the transaction processing cycle is _______________.

A) inquiry processing
B) document generation
C) transaction processing
D) data entry

Question 46

Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales, and service processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 47

Which of the following applications focuses on developing the most efficient and effective sourcing and procurement processes?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 48

Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between:

A) International divisions
B) Suppliers and customers
C) End users
D) Business applications

Question 49

Customer service and sales order entry are _______________.

A) middleware
B) legacy systems
C) back office systems
D) front office systems

Question 50

Transaction processing systems are _______________ information systems that process data resulting from the occurrence of business transactions.

A) customer relationship management (CRM)
B) knowledge management (KM)
C) operational accounting
D) cross-functional

Question 51

Online transaction processing is considered a _______________ system because it captures and processes transactions immediately.

A) customer service
B) post-event
C) batch processing
D) real time

Question 52

_______________ systems are cross-functional information systems that enhance communication and coordination among the members of business teams and workgroups.

A) Enterprise coordination
B) Enterprise integration
C) Enterprise collaboration
D) Transaction processing

Question 53

A transaction is _______________.

A) any exchange of goods
B) any business event that must be captured and recorded
C) an event requiring an exchange of money
D) any business process where an exchange of resources occurs

Question 54

_______________ update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.

A) Online transaction processing (OLTP) systems
B) Enterprise application integration systems
C) Accounting processing systems
D) Transaction processing systems

Question 55

According to the Ogilvy and Mather case, important elements in a global outlook include all the following except:

A) Culture
B) Language
C) Dietary differences
D) Available bandwidth

Question 56

Transaction processing systems play a vital role in supporting the _______________ of an e-business enterprise.

A) customer service
B) product distribution
C) operations
D) systems architecture

Question 57

Which of the following applications focuses on tools that support group collaboration and decision support?

A) Customer relationship management
B) Enterprise resource planning
C) Knowledge management
D) Supply chain management

Question 58

Distribution and manufacturing are _______________.

A) middleware
B) legacy systems
C) back office systems
D) front office systems

Question 59

The capabilities and potential of _______________ are driving the demand for better enterprise collaboration tools in business.

A) the Internet
B) intranets
C) extranets
D) All of the choices are correct.

Question 60

_______________ software can integrate the front-office and back office systems applications of a business so they work together in a seamless, integrated way.

A) Customer relationship management (CRM)
B) Knowledge management (KM)
C) Enterprise application integration (EAI)
D) Supply chain management (SCM)

Question 61

Collaborative work management tools include all of the following except:

A) Calendaring and scheduling tools
B) Task and project management
C) Faxing, paging, and bulletin board systems
D) Knowledge management

Question 62

Which of the following is considered a collaborative work management tool?

A) Calendaring and scheduling
B) Instant messaging
C) Voice conferencing
D) Paging

Question 63

Targeted marketing includes all of the following components except:

A) Online behavior
B) Content
C) Credit
D) Demographics/psychographics

Question 64

All of the following are supported by the accounting business function except:

A) General ledger
B) Inventory control
C) Capital budgeting
D) Payroll

Question 65

Training in a virtual world can both _______________.

A) increase costs and increase efficiency
B) lower costs and lower efficiency
C) increase costs and lower efficiency
D) lower costs and increase efficiency

Question 66

_______________ tools help people accomplish or manage group work activities.

A) Calendaring and scheduling
B) Task and project management
C) Collaborative work management
D) Knowledge management

Question 67

Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are considered _______________ tools.

A) electronic communication
B) collaborative work management
C) electronic conferencing
D) All of the choices are correct.

Question 68

Many companies view sales force automation as a way to gain _______________ in sales productivity and marketing responsiveness.

A) customer loyalty
B) strategic advantage
C) higher profits
D) demographic/psychographic customer statistics

Question 69

The overall goal of computer-integrated manufacturing is to _______________ the production and support processes.

A) simplify
B) automate
C) segregate
D) integrate

Question 70

Training in a virtual world is effective, but obstacles include both _______________.

A) technology and culture
B) hardware and software
C) front office and back office
D) suppliers and customers

Question 71

The overall goal of computer-integrated manufacturing is to integrate the _______________ and _______________ processes.

A) shipping, handling
B) sales, delivery
C) production,. support
D) receiving, payment

Question 72

Marketing information systems can help marketing managers with:

A) Customer relationship management
B) Product planning and pricing
C) Targeted marketing strategies
D) All of the choices are correct.

Question 73

Which of the following is considered a human resource business function?

A) Compensation analysis
B) Payroll
C) Customer relationship management
D) Sales force automation

Question 74

Which of the following is supported by the marketing business function?

A) Compensation analysis
B) Process control
C) Credit management
D) Sales force automation

Question 75

Which of the following is considered a production/operations business function?

A) Personnel requirements forecasting
B) Process control
C) Investment management
D) Sales force automation

Question 76

Advertising and promotion efforts can be tailored to each visit to a site by an individual. This strategy is based on a variety of tracking techniques, such as Web "__________" files recorded on the visitor's disk drive from previous visits.

A) Virus
B) Donut
C) Cookie
D) Compressed

Question 77

Computer integrated manufacturing is an overall concept that stresses using computer-based systems in manufacturing to do all the following, except:

A) Simplify production processes
B) Automate production processes
C) Integrate all production and support processes
D) Integrate collaboration and communication throughout the organization

Question 78

A(n) _______________ business system is a type of information system that supports the business functions of accounting, finance, marketing, operations management, and human resource management.

A) functional
B) inter-enterprise
C) collaboration
D) enterprise resource

Question 79

_______________ information systems support the production/operations function that includes all activities concerned with the planning and control of the processes producing goods and services.

A) Finance
B) Management
C) Marketing
D) Manufacturing

Question 80

Providing website visitors with chat rooms, Web forms and questionnaires, and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development, delivery, and service issues.

A) order processing
B) interactive marketing
C) sales force automation
D) None of the choices are correct.