Deck 5: Stakeholder Analysis and Communication Planning

Question 1

Plan Communications is the process of developing an appropriate approach and plan for project communications based on stakeholders' information needs and requirements and available organizational assets.

Answer 1

True

Question 2

Project managers should purposefully plan and carry out relationship building activities that lead to respect and trust.

Answer 2

True

Question 3

A stakeholder engagement matrix is a tool that classifies the engagement levels of project stakeholders,including whether they are unaware,resistant,or supportive.

Answer 3

True

Question 4

Contemporary project communications typically include both push methods such as blogs,and pull methods such as voice mail.

Question 5

The plan-do-check-act model used to improve processes is also an effective model that project managers can use to improve project meetings.

Question 6

A project management plan is a formal document that defines how the project will be initiated and planned.

Question 7

A virtual team is a group of persons with a shared goal,who fulfill their roles largely through face-to-face communications.

Question 8

Stakeholders include both those who will use the result of a project as well as those who will be affected by the result of a project.

Question 9

Project relationship building activities include encouraging open communications and using shared learning.

Question 10

Stakeholders include people who have their routines disrupted by the project.

Question 11

Stakeholders include those affected by the result of the project,but not those affected by the process of performing the project.

Question 12

One common feature of agile projects is the "stand-up meeting".

Question 13

The communications management plan is finalized during project planning,and should only be changed through a formal change control process.

Question 14

Establishing a positive relationship with all key stakeholders early in the project helps to create a desire among those stakeholders to support the project,and builds the communications foundation for the project.

Question 15

The primary output of the "Identify Stakeholders" process is the project communications plan.

Question 16

Authority and urgency are among the aspects that project managers should consider in prioritizing stakeholders.

Question 17

An issue log is a document that identifies the specific issues that must be resolved before a particular project management meeting adjourns.

Question 18

While expensive,it is often advisable for virtual team members who live across the globe to meet face-to-face at least once,especially early in the project.

Question 19

In order to be sure a project meeting runs according to plan,the project manager should develop an agenda in advance and deliver it to participants as they arrive at the meeting.

Question 20

Common purposes for project communications include status reporting and efforts to obtain approval of project outputs.

Question 21

The sponsor,project manager and team can establish powerful relationships with key stakeholders.This starts with an understanding of what motivates each stakeholder,which can be summarized by the old saying ______:

A) the early bird catches the worm.
B) what gets planned gets done.
C) you get what you pay for.
D) what's in it for me?

Question 22

Which of these is not one of the primary types of information captured in a project meeting?

A) action items agreed to.
B) evaluation of the meeting.
C) new issues raised and old issues closed.
D) assumptions and constraints.

Question 23

Project management plans generally include all of the following elements EXCEPT:

A) schedules and budgets
B) business case and recommendations
C) risks and quality considerations
D) communications and stakeholders

Question 24

A project communications management plan generally includes all of the following information EXCEPT:

A) communication methods
B) communication timing
C) communication cost
D) communication purpose

Question 25

Which of the following activities can be used to build relationships within the core project team?

A) emphasize individual learning opportunities
B) establish independent agendas
C) regularly celebrate small successes
D) use conflict resolution techniques

Question 26

By identifying stakeholders and their needs,project managers can be more effective in all the following ways EXCEPT:

A) prioritize among competing objectives.
B) derive the final budget
C) serve as good stewards of the organization's resources.
D) develop a shared sense of risk.

Question 27

Several factors can contribute to building relationships among project team members.Which of the following is NOT a contributor to relationship building within the core team?

A) Ensure team members understand what is expected of them.
B) Foster a closed environment of secrecy.
C) Ensure team member's opinions are considered.
D) Provide opportunities to grow and develop.

Question 28

In the project communications matrix,all of the following "who" items are typically included EXCEPT:

A) Who does the project team need to learn from?
B) Who does the project team need to share with?
C) Who take the minutes at the next status meeting?
D) Who on the project team is responsible for a communication?

Question 29

All of the following statements accurately describe a project management plan EXCEPT:

A) It serves as an informal contract between the project team and the sponsor
B) It may be a general,summary document or quite detailed.
C) It may be composed of one or more subsidiary plans.
D) It is developed iteratively,starting at a high level and becoming progressively more detailed as information becomes available.

Question 30

Stakeholders include all of the following people EXCEPT:

A) those who work on the project
B) those who provide people or resources for the project
C) those whose routines may be disrupted by the project
D) those who will not be impacted by the project

Question 31

Project managers can encourage open communication by employing all of the following tactics EXCEPT:

A) demonstrating that the inputs from others are valued
B) using group decision making techniques in every case
C) keeping people informed
D) respecting confidentiality

Question 32

Communications to stakeholders are necessary for which of the following reasons?

A) to help them take ownership of the project and make timely decisions
B) to keep them at arms length so progress can continue
C) to shift the burden of risk from the project team to the stakeholders
D) to provide input to team performance reviews

Question 33

Project stakeholders can be prioritized based on a number of factors,including one of the following:

A) fame
B) impact
C) tenure
D) personality

Question 34

The final item to be recorded on the project meeting minutes is an evaluation of both good and poor points from the meeting.On agile projects,this evaluation is called the ____:

A) stakeholder analysis
B) lessons learned
C) plus-delta process
D) retrospective

Question 35

In order to plan for a project meeting,project managers should develop an agenda.All of the following statements accurately describe the development and use of a project meeting agenda EXCEPT:

A) the agenda should only be shared with senior management
B) the agenda should provide time to summarize decisions made
C) the agenda should provide time to evaluate the meeting
D) the agenda should state the purpose of the meeting

Question 36

A project communications matrix includes all of the following information EXCEPT:

A) Who
B) Why
C) What
D) When

Question 37

Project team member preferences related to the type and frequency of communication may vary depending upon their country and cultural differences.

Question 38

A principal idea in agile is that relationships with stakeholders need to be based on collaboration,communications and ____.

A) trust
B) power
C) confidentiality
D) urgency

Question 39

The process of "systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project" is called:

A) develop project management plan
B) stakeholder analysis
C) communications management
D) i.d.stakeholders

Question 40

Which of the following statements accurately describes a project management plan?

A) a formal document that describes how the project will be initiated and planned
B) a formal document that describes how the project will be executed,monitored and controlled
C) a formal document that defines how the project will be terminated and closed
D) a formal document that focuses on how the project's financial results will be tracked

Question 41

Virtual project teams often encounter increased challenges.All of the following items are among these increased challenges EXCEPT:

A) it is more difficult to understand the stakeholders
B) it takes more time to build relationships
C) differences in time zones are an advantage
D) change control must rely more upon facilitating than directing

Question 42

Describe the approach you would use to build relationships among the core members of the project team.

Question 43

Describe the importance of project communications,and the essential factors to be considered when creating a project communications plan.

Question 44

Describe the approach you would use to build relationships with key external stakeholders.

Question 45

Describe how you would use the plan-do-check-act model to plan,conduct and improve project meetings.

Question 46

A point or matter in question or in dispute,not settled or over which there are opposing views or disagreements is called a(n)_____:

A) constraint
B) issue
C) risk
D) assumption