Deck 9: Developing Teamwork

Question 1

A major mechanism for developing teamwork is

A)frequent informal communication among members.
B)personal goal setting.
C)the team leader occupying a position of power.
D)carefully following work procedures.

Answer 1

A

Question 2

In a team-based organization, a typical role for a leader is to

A)be a facilitator for two or three teams.
B)serve as a team leader for two or three teams.
C)serve as a vice president of teams and teamwork.
D)work mostly as an individual contributor and part-time as a leader.

Answer 2

A

Question 3

A goal contained within a team mission statement should be

A)incongruent with organizational objectives.
B)congruent with organizational objectives.
C)at a higher level than an organizational objective.
D)at a lower level than an organizational objective.

Answer 3

B

Question 4

Cooperation theory in relation to teamwork includes the idea that

A)collaboration is better than competition.
B)cooperating with the team leader is more important than cooperating with team members.
C)a norm of teamwork should be replaced by cooperation.
D)cooperating with rivals is self-defeating.

Question 5

Groups with high emotional intelligence

A)avoid competition with other groups.
B)have individual members who prefer to work independently.
C)work mostly on creative tasks.
D)have a strong norm of teamwork.

Question 6

A major characteristics of a team is a

A)group of people working at the same location.
B)common commitment.
C)nick name such as, "Bay Street Demons."
D)daily meeting.

Question 7

Which one of the following is the least likely to be a leadership role in a team-based organization?

A)Building trust and inspiring teamwork
B)Facilitating and supporting the decisions made by teams
C)Inspiring the teams toward higher levels of performance
D)Establishing quality standards for each team member

Question 8

Team members are more likely to commit to the consensus decision if

A)debate on the issue at hand was suppressed.
B)their voices are heard.
C)the idea came from outside the group.
D)the decision was decided by a vote.

Question 9

Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team.He should therefore first attempt to develop what condition among team members?

A)A feeling of competitiveness
B)Clearly defined reporting relationships
C)Trust of each other
D)A little fear of each other

Question 10

A study found that coaching and sense making by external leaders was more welcome when

A)team members were weak and dependent.
B)team workloads were light.
C)the teams faced stable conditions.
D)the teams faced disruptive conditions.

Question 11

A recommended way of being a model of teamwork is to

A)share power with team members.
B)retain most of the power.
C)keep as much information secret as possible.
D)limit interactions with teammates.

Question 12

A leader can contribute to the group's emotional intelligence by

A)creating norms that establish mutual trust among members.
B)preventing the group from developing an identity.
C)suppressing emotional expression during meetings.
D)training group members in specialized tasks.

Question 13

A leader would be engaging in micromanagement if he or she

A)closely monitored a group member's activities.
B)inspired others to use desktop computers.
C)engaged in strategic planning.
D)gave as little direction as possible.

Question 14

The teamwork tactic "emphasize pride in being outstanding" is based on the premise that

A)every group has at least one standout performer.
B)very few groups can be outstanding.
C)most groups are especially good at some tasks.
D)the leader should be an outstanding performer.

Question 15

Crystal is an external leader of a team so she

A)is a part-time member of the team.
B)is paid from the headquarters budget.
C)supervises a team while being a member of the team.
D)supervises a team without being a member of the team.

Question 16

A recommended tactic for developing teamwork is to explain to the team that it has

A)to produce good results or be downsized.
B)an urgent, constructive purpose.
C)ample time to develop a purpose.
D)failed so far.

Question 17

Effective leaders of virtual teams are the least likely to

A)ensure that the task is meaningful to the team and the company.
B)assign workers to the team rather than ask for volunteers.
C)establish and maintain trust through the use of information technology.
D)monitor team progress through the use of technology.

Question 18

A major factor in defining a team is that the members

A)enjoy working with each other.
B)have peace of mind when working together.
C)set goals regularly.
D)must collaborate to achieve optimum results.

Question 19

For e-leadership to take place, the work must be

A)related to the discipline of information technology.
B)micro-managed.
C)macro-managed.
D)mediated by information technology.

Question 20

You know you are practicing e-leadership when you

A)work from your home.
B)talk on your cell phone and send email messages at the same time.
C)congratulate team members at remote locations by email.
D)recommend new software for the group.

Question 21

An example of a physical structure to facilitate communication among team members is a

A)telecommuting (work at home) program.
B)private office or cubicle for each team member.
C)shared physical facility such as a beverage lounge.
D)high-rise building.

Question 22

A study found that positive leader-member exchanges are likely to increase the leader

A)meeting with resistance in building teamwork.
B)engaging in confrontations with the group.
C)having a transactional effect on the group.
D)having a transformational effect on the group.

Question 23

A recommended method of selecting team members is to

A)choose people who have worked poorly individually.
B)search for people who aspire to the executive suite.
C)emphasize self-selection when possible.
D)choose people without teamwork experience.

Question 24

The leader-member exchange model helps to explain teamwork development because

A)members of the out-group work well together as a group of renegades.
B)members of the in-group work smoothly together with the leader.
C)members who perform good teamwork are granted favors by the leader.
D)all exchanges between the leader and team members are geared toward teamwork.

Question 25

Frequent informal communication tends to detract from team development because team members are distracted from accomplishing work.

Question 26

To qualify technically as a team, a work group must rely on collaboration if each member is to achieve optimum achievement.

Question 27

A group with emotional intelligence is most likely to have a strongly developed norm of teamwork.

Question 28

Generation X managers, with their emphasis on information technology and speed, tend to be autocratic managers.

Question 29

The mission statement for the team usually helps answer the question, "How did we ever get into this mess?"

Question 30

Ashley is the leader of a virtual team.To increase the effectiveness of her team, Ashley should

A)monitor progress through the use of information technology.
B)minimize diversity within the team.
C)minimize frequent communication, such as virtual meetings.
D)limit the external visibility of the team and its members.

Question 31

Sense making by team leader involves finding rationalization for unfortunate events taking place such a corporate downsizing.

Question 32

In outdoor training, an important purpose of the post-training meeting is to

A)explain how the training can be applied to the workplace.
B)form a bond among the team members.
C)measure the cost effectiveness of the training.
D)repair emotional damage done during the training.

Question 33

With respect to safety, good leader-member exchanges are likely to

A)encourage group members to take more risks.
B)lead to more commitment to safety and fewer accidents.
C)enhance morale, thereby leading to a carefree attitude toward accidents.
D)virtually eliminate accidents.

Question 34

An important reservation about outdoor training is that much of the training is wasted because

A)participants do not take it seriously.
B)in the corporate world, teams change frequently.
C)so many of the participants become injured.
D)it encourages physical combativeness.

Question 35

All groups are teams, but not all teams are groups.

Question 36

The tactic "emphasize pride in being outstanding" implies that the group must identify some way in which it is a world-class competitor.

Question 37

An important part of open-book management is to

A)help all employees understand the company's business goals.
B)empower employees to audit the company books.
C)empower employees to complain directly to top management.
D)give employees bonuses based on company profits.

Question 38

An important role of the leader in a team-based organization is to encourage team members to add low-value work to their activities so that they remain occupied during slack times.

Question 39

A study found that when work teams faced disruptive conditions such as an unusually heavy workload, team members tended to be more dissatisfied with their external leader.

Question 40

Groupware refers to software that can

A)virtually eliminate the need for a team leader.
B)measure the productivity of group members.
C)allow group members to achieve consensus on which software to use.
D)help groups collaborate better.

Question 41

The application of Websites to synchronize various aspects of product designs with suppliers helps enhance teamwork with other teams.

Question 42

A representative goal of outdoor training is to recognize that most people have limits to their skills, which should be closely observed.

Question 43

The e-leader is accustomed to providing leadership to people who are in different physical locations.

Question 44

Teamwork tends to be strong when the group has ample time to pursue a low-pressure goal.

Question 45

In a full form of open-book management, employee representatives vote on the amount of compensation paid to top-level management.

Question 46

Positive leader-member exchanges tend to elevate the frequency of accidents because the leader is perceived as too easygoing rather than as a disciplinarian.

Question 47

The use of jargon can often foster teamwork because such specialized language might create a bond that separates the group from outsiders.

Question 48

Workers who volunteer to become members of a work team are usually the least suited for teamwork.

Question 49

A recommendation for improving teamwork is to have activity generators to draw traffic and bring people together.

Question 50

An effective way of getting team members committed to the consensus decision is to ensure that their voice has been heard.

Question 51

Team leader David wants to have an effective virtual team so he should assign workers to the team rather than ask for volunteers.

Question 52

Outdoor and offsite training now includes a wide variety of activities including trust falls, tightrope walking, adventure racing, and cooking.

Question 53

E-leadership centers on the leader helping group members deal with information technology problems.

Question 54

One potential problem with being a hands-on leader is that the person might slip into being a micromanager.

Question 55

Electronic brainstorming is an example of groupware that can assist in developing teamwork.

Question 56

An e-leader relies heavily on information technology to accomplish the leadership aspects of his or her role.

Question 57

Team leader Lola wants to have an effective virtual team so she should enhance the external visibility of the team and its members.

Question 58

In open-book management workers are given information about the company's finances and strategy.

Question 59

Empowerment is fostered when the leader avoids micromanagement.

Question 60

According to the leader-exchange model, the leader usually treats all team members alike, and those who appreciate such treatment become part of the in-group.