Deck 6: The Nature of Management

Question 1

Management is a process

A) that is unanimous.
B) of dissipating resources.
C) of coordinating resources to achieve objectives.
D) that works well.
E) mainly used in for-profit businesses.

Answer 1

C
Explanation: Management is a process to attain organizational objectives by coordinating the use of resources efficiently and effectively.

Question 2

Employees are one of the most important resources in helping a company obtain its objectives.

Answer 2

True
Explanation: Employee productivity and loyalty are critical to the creation and/or distribution of goods and services.Therefore,they are integral to organizational success.

Question 3

All of the following are functions of management except

A) directing.
B) staffing.
C) advertising.
D) organizing.
E) controlling.

Answer 3

C
Explanation: To coordinate the use of resources so that the business can develop,make,and sell products,managers engage in a series of activities: planning,organizing,staffing,directing,and controlling.

Question 4

Management is a process designed to achieve an organization's objectives by using its resources ____________ (accomplishing the objectives with a minimum of resources)and _________________ (having the intended result).

A) effectively;efficiently
B) efficiently;effectively
C) quickly;competently
D) competently;quickly
E) thoroughly;completely

Question 5

Managers engage in planning,organizing,staffing,directing,and controlling.

Question 6

If a manager is analyzing several methods for obtaining the money needed to expand operations,she is involved with which of the following resources?

A) Natural
B) Physical
C) Human
D) Financial
E) Structural

Question 7

Management takes place only in business settings.

Question 8

Managers can run a business with only human and physical resources.

Question 9

What are the resources essential to every organization?

Question 10

Organizations must have adequate supplies of all types of ________ and coordinate their use carefully to achieve their objectives.

A) knowledge
B) resources
C) suppliers
D) laws
E) products

Question 11

Crisis management plans are the long-range plans developed by top management.

Question 12

If a manager is concerned about doing the work with the least cost and waste,then her primary managerial concern is

A) effectiveness.
B) accountability.
C) delegation.
D) hiring.
E) efficiency.

Question 13

_____ make decisions about the use of an organization's resources and are concerned with planning,organizing,leading,and controlling the organization's activities.

A) Managers
B) Shareholders
C) Employees
D) Consumers
E) Suppliers

Question 14

All of the following are typical resources that must be acquired by each organization in the pursuit of its objectives except

A) people.
B) raw materials and equipment.
C) money.
D) information.
E) laws and regulations.

Question 15

When providing benefits,a manager is most closely involved with which of the following resources?

A) Natural
B) Physical
C) Human
D) Financial
E) Structural

Question 16

What is management?

Question 17

Managers need adequate ____________ resources to pay for essential activities.

A) Human
B) Management
C) Financial
D) Corporate
E) Information

Question 18

Management is a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.

Question 19

The decision to introduce new products in order to reach objectives is often a key management duty.

Question 20

Planning involves forecasting events and determining the best course of action from a set of options or choices.

Question 21

Middle managers are responsible for tactical planning that will implement the general guidelines established by top management.

Question 22

Downsizing is an aspect most closely associated with

A) staffing.
B) planning.
C) organizing.
D) controlling.
E) directing.

Question 23

Giving people incentives to achieve objectives relates to the management function of

A) planning.
B) organizing.
C) staffing.
D) controlling.
E) directing.

Question 24

The first step in the control process is to

A) ask your employees to fix any problems.
B) take corrective actions when necessary.
C) investigate the causes of any deviations.
D) measure the actual performance.
E) identify deviations from the standard.

Question 25

Dividing work into small units and assigning it to individuals are tasks related to

A) planning.
B) organizing.
C) staffing.
D) controlling.
E) directing.

Question 26

An important part of good directing is administering awards and recognition.

Question 27

The type of planning conducted on a long-range basis by top managers is usually called

A) incremental.
B) tactical.
C) strategic.
D) crisis.
E) static.

Question 28

Forecasting is most closely associated with

A) organizing.
B) directing.
C) staffing.
D) planning.
E) controlling.

Question 29

Staffing is the structuring of resources and activities to accomplish goals in an efficient and effective manner.

Question 30

Top managers focus on strategic decisions to use resources to take advantage of opportunities.

Question 31

Determining an organization's objectives and deciding how to accomplish them are part of the management function known as

A) planning.
B) organizing.
C) staffing.
D) controlling.
E) directing.

Question 32

What are the five activities,in the order delineated in your text,of the control process?

Question 33

Maria and Harold have just finished interviewing four candidates who want to work for Jackson Office Supply,Inc.They are involved in which of the following management functions?

A) Planning
B) Analyzing
C) Staffing
D) Controlling
E) Directing

Question 34

Directing is motivating and leading employees to achieve organizational objectives.

Question 35

All organizations,regardless of size,have multiple levels of management.

Question 36

Taking action to correct deviations from standards is part of the controlling function.

Question 37

Crisis management plans generally cover maintaining business operations during a crisis and

A) firing those responsible for the crisis.
B) avoiding responsibility for the crisis in the media.
C) communicating with others about the situation and the company's response to it.
D) preventing the situations from occurring in the first place.
E) establishing long-range objectives.

Question 38

When Betsy pointed out to her supervisor that the furniture assemblers at their manufacturing plant were using 20 percent more nails than in the preceding month,she was involved in

A) planning.
B) organizing.
C) staffing.
D) controlling.
E) directing.

Question 39

A chief executive officer is a middle manager.

Question 40

Describe the major functions of management.

Question 41

_____ are responsible for tactical planning that will implement the general guidelines established by top management.

A) CEOs
B) Middle managers
C) Top managers
D) First-line supervisors
E) Office managers

Question 42

Developing and monitoring advertising and promotion efforts of a company would most likely involve the _______ managers.

A) production
B) operations
C) marketing
D) personnel
E) administrative

Question 43

Although managers may not actually perform the specific jobs within organizations,they need the technical expertise required to performed jobs related to their area of management in order to train employees and answer questions.

Question 44

Information technology managers are responsible for which duties within organizations? Give an example of an important task of an IT manager.

Question 45

The development of a performance-appraisal system is primarily the concern of

A) financial management.
B) human resources management.
C) production and operations management.
D) marketing management.
E) administrative management.

Question 46

Analytical skills involve the ability to think creatively.

Question 47

Conceptual skills are the ability to identify relevant issues and recognize their importance,understand the relationships between them,and perceive their underlying causes.

Question 48

Positions such as foremen,supervisors,and office managers are examples of

A) top management.
B) first-line management.
C) middle management.
D) executive levels.
E) strategic decision makers.

Question 49

A person who analyzes a firm's income and expenses over a specified period and selects appropriate ways to invest extra funds is involved in

A) information technology management.
B) marketing management.
C) human resources management.
D) production and operations management.
E) financial management.

Question 50

How do top managers differ from first-line managers?

Question 51

The specific operations of the organization,plant,division,or department would most typically involve

A) top management.
B) middle management.
C) first-line management.
D) the board of directors.
E) stockholders.

Question 52

A department manager is a first-line manager.

Question 53

Production and operations managers are concerned with

A) identifying and efficiently using sources of financing.
B) managing a division.
C) planning,pricing,and promoting products.
D) transforming resources into products.
E) recruiting new employees and developing employee programs.

Question 54

Decisions regarding adding new products,acquiring companies,and moving into foreign markets would most typically be made by

A) first-line management.
B) a sales manager.
C) middle management.
D) a production manager.
E) top management.

Question 55

Human relations skills are highly important for managers.

Question 56

All managers perform all five management functions but not to the same degree.

Question 57

A person in charge of designing production facilities,purchasing supplies,and ensuring that products meet quality standards is probably a

A) financial manager.
B) production and operations manager.
C) human resources manager.
D) marketing manager.
E) administrative manager.

Question 58

Autocratic leaders involve their employees in decisions.

Question 59

Free-rein leaders allow their employees to work without much interference.

Question 60

Top managers spend most of their time performing which of the following management functions?

A) Directing
B) Controlling
C) Organizing
D) Staffing
E) Planning

Question 61

When assessing the appropriateness of a decision option,managers should

A) consider its impact on the organization as a whole.
B) only think narrowly about the one department most affected by the decision.
C) ask their friends which option they would choose.
D) choose the option that partially addresses the problem.
E) go with his or her intuition regarding which option is best.

Question 62

When selecting the best option among a series of possible decisions,

A) it is always possible to choose just one.
B) quantitative analysis is almost always helpful.
C) sometimes all options must be rejected.
D) there may not be a best option.
E) it may be possible to use a combination of several options.

Question 63

When Karen allows her employees to do their work with little interference,her leadership style is

A) democratic.
B) conceptual.
C) autocratic.
D) free-rein.
E) analytical.

Question 64

Having conceptual skills often means being able to

A) perceive the causes of problems.
B) identify relevant issues and recognize their importance.
C) use a computer.
D) motivate employees.
E) think creatively and in abstract terms.

Question 65

Once a situation has been recognized,management must define it.

Question 66

Bob has been put in charge of a group of new employees.He has told them they must perform their duties in the exact manner and order that he has commanded,with no exceptions.Bob is using

A) democratic leadership.
B) autocratic leadership.
C) free-rein leadership.
D) creative leadership.
E) good leadership.

Question 67

What are the three leadership styles and under what circumstances is each style most effective?

Question 68

A(n)________ leadership style is best for stimulating unskilled or unmotivated employees.

A) bureaucratic
B) democratic
C) free-rein
D) autocratic
E) inclusive

Question 69

When making a decision,selecting the best option is an objective procedure.

Question 70

Joe met with all of his department heads to listen to their opinions about buying a new machine.Although they all thought it was a good idea,Joe did not buy the machine because his employees did not think it necessary.Joe's leadership style is

A) democratic.
B) autocratic.
C) free-rein.
D) bad.
E) good.

Question 71

The first step in good managerial decision making is developing options.

Question 72

To train employees,answer questions,and provide guidance in doing a task,managers need

A) technical expertise.
B) conceptual skills.
C) analytical skills.
D) leadership skills.
E) creative skills.

Question 73

Having analytical skills means that a manager is able to do all of the following except

A) identify relevant issues and their importance.
B) understand the relationships between issues.
C) think logically.
D) analyze the underlying causes of a problem.
E) think in abstract terms.

Question 74

In the analyzing options stage,managers should consider the practicality and appropriateness of each option.

Question 75

Effective implementation of a major decision does not require any planning.

Question 76

According to the text,all of the following are skills needed by managers except

A) analytical.
B) clerical.
C) technical.
D) conceptual.
E) human relations.

Question 77

What are some of the skills needed by managers?

Question 78

Which of the following is best used when employees know the organization's standards and are highly motivated to attain them?

A) Democratic leadership
B) Autocratic leadership
C) Free-rein leadership
D) Exemplary leadership
E) No leadership

Question 79

Situations requiring small-scale decisions generally occur after some warning signs.

Question 80

Having good human relations skills means that a manager is able to

A) use a computer.
B) train employees and solve problems.
C) think creatively.
D) work with others.
E) analyze problems.