Deck 15: Managing Communication

Question 1

Over three-fourths of a manager's communications in a typical day occur in face-to-face interactions.

Answer 1

True

Question 2

A time constraint may be considered "noise" in the communication process.

Answer 2

True

Question 3

Managers from polychronic time cultures do many things at once,are subject to interruptions,and are committed to task completion even at the expense of human relationships.

Answer 3

False

Question 4

Wedge drivers are considered to be the most aggressive and damaging type of rumor.

Question 5

Communication is defined as transmitting information using verbal cues.

Question 6

The purpose of the communicator is expressed in the form of the message-either verbal or nonverbal.

Question 7

Medium rarely has a major impact on communication effectiveness,as the major element of the communication process model is encoding.

Question 8

The communication process contains three elements the communicator,the message and the receiver.

Question 9

Within the Johari Window,the area known as the blind spot is when information is known to the self but unknown to others.

Question 10

Filtering involves the manipulation of information so that the receiver perceives it as positive.

Question 11

Affect displays are gestures much like sign language (the hitchhiker's thumb,the OK sign with thumb and forefinger.

Question 12

Shannon and Weaver,and Schramm's model of communication provides additional insight to the traditional view of the communication process by explicitly identifying the steps of encoding and decoding.

Question 13

Type B,C and D managers typically resort to behaviors that are detrimental to the effectiveness of communication and to organizational performance.

Question 14

Two receivers,with contrasting previous experiences and frames of reference,are likely to decode the same message differentially.

Question 15

Every manager must be a communicator.

Question 16

The United States,Germany and Japan are considered low-context cultures.

Question 17

The richness of communication refers to the cost of the message,for example flying in for a face to face meeting vs.a conference call.

Question 18

Type C managers usually have subordinates who are hostile,insecure,and resentful.

Question 19

Adaptors and affect displays are often subconsciously communicated.

Question 20

The encoding process translates the communicator's ideas into a systematic set of symbols.

Question 21

A message may be _________.

A)verbal
B)nonverbal
C)unintended
D)All of the above

Question 22

The use of complex language,due to its precision,is a means to remove communication barriers.

Question 23

Sympathy is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

Question 24

Noise may occur at _________.

A)only in the receiver's side of the communication process
B)only in the message and medium stage of communication
C)only in the decoding process
D)None of the above

Question 25

Communication may be best described as the transmission of information and understanding through the use of _________.

A)language
B)nonverbal symbols
C)common symbols
D)a "connection" between sender and receivers

Question 26

The communication model applies to ___________ communication.

A)all
B)primarily vertical
C)primarily horizontal
D)primarily diagonal

Question 27

One-way communication does not allow _________.

A)for face-to-face communication
B)feedback
C)effectiveness as an outcome
D)noise to enter the communication process

Question 28

Using the classification developed by Ekman and Friesen,a hitchhiker's thumb in the air would be considered a(n)_________.

A)emblem
B)illustrator
C)affect display
D)symbol

Question 29

Ekman and Friesen have classified body language into five types of expressions: _______.

A)symbols,illustrators,regulators,adaptors,and affect displays
B)emblems,illustrators,regulators,adaptors,and affect displays
C)emblems,illustrators,regulators,adaptors,and adopted displays
D)emblems,illustrators,moderators,adaptors,and affect displays

Question 30

After a fishing trip,Heather spreads her hands shoulder width apart and says bass she landed was at least 18 inches long.Heather's hand gesture would be considered by Ekman and Friesen to be a(n)_________.

A)emblem
B)illustrator
C)affect display
D)regulator

Question 31

Of the four formal communications channels,studies suggest that ___________ is typically the most ineffective.

A)upward
B)downward
C)horizontal
D)diagonal

Question 32

Rob nods his head to Jack during their conversation to indicate his understanding and that Jack should continue.Ekman and Friesen would consider this head nodding a(n)_________.

A)emblem
B)illustrator
C)regulator
D)controller

Question 33

Individuals in ___________ tend to have a polychronic time culture.

A)Latin America
B)the Middle East
C)Britain
D)Both A and B

Question 34

The major form of encoding is _________.

A)language
B)binary
C)alphanumeric
D)base 10

Question 35

In the classic model of communication the ___________ is the carrier of the message.

A)code
B)moderator
C)medium
D)vehicle

Question 36

An individual's intimate zone is also referred to as the "private bubble" of space that represents the territory not to be entered by others unless invited.

Question 37

Examples of countries that have cultures that promote monochronic perspectives of time include: _________.

A)The United States
B)Germany
C)Britain
D)All of the above

Question 38

The encoding process translates the communicator's ideas into _________.

A)a common understanding by the receiver
B)a systematic set of symbols
C)meaning
D)None of the above

Question 39

The level of credibility that the receiver assigns to the communicator in turn directly affects how the receiver views and reacts to the communicator's words,ideas,and actions.

Question 40

Proxemics is defined as an individual's organizational specific or "professional" language when interpersonally communicating with others.

Question 41

A manager that is unable to open up to subordinates but is open to feedback is exhibiting a ___________ style.

A)Type A
B)Type B
C)Type C
D)Type D

Question 42

___________ communication is probably the least used channel of communication.

A)upward
B)downward
C)horizontal
D)diagonal

Question 43

Problems that arise when managers attempt to communicate with other people can be traced to _________.

A)perceptual differences
B)interpersonal style differences
C)organizational style differences
D)Both A and B

Question 44

Communications barriers that are caused by the receiver include _________.

A)semantic problems
B)filtering
C)value judgments
D)Both A and B

Question 45

The region of the Johari Window that represents the situation when information is known to self but not to others is termed the _________.

A)arena
B)facade
C)blind spot
D)unknown

Question 46

___________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

A)Empathy
B)Sympathy
C)Consideration
D)None of the above

Question 47

Which region of the Johari Window is most conducive to effective interpersonal communication?

A)Arena
B)Facade
C)Blind spot
D)Unknown

Question 48

Studies have indicated that information traveling in a grapevine is typically ___________ accurate.

A)less than 25%
B)less than 50%
C)more than 50%
D)at least 75%

Question 49

A manager that has a perpetual and enlarged "blind spot" most likely uses a ___________ style.

A)Type A
B)Type B
C)Type C
D)Type D

Question 50

An individual's use of space when interpersonally communicating with others creates a significant communication barrier when _________.

A)communication is attempted in the "private bubble"
B)the proxemic behaviors of the sender and receiver differ
C)A and B
D)None of the above

Question 51

Studies have found that in a typical day ___________ of a manager's communications occur in face-to-face interactions.

A)less than 25%
B)less than 50%
C)over 50%
D)over 75%

Question 52

Facing a downturn in sales,rumors started that there would a significant layoff.This is an example of a ___________ rumor.

A)pipe dream
B)boogie
C)wedge driver
D)home-stretchers

Question 53

Michael wants to improve his interpersonal communication.You may recommend that he _________.

A)increase his exposure and the amount of feedback he hears and receives
B)decrease his exposure and the amount of feedback he hears and receives
C)decrease his exposure and increase the amount of feedback he hears and receives
D)increase his exposure and decrease the amount of feedback he hears and receives

Question 54

A manager that uses neither exposure or feedback is likely to have a ___________ style.

A)Type A
B)Type B
C)Type C
D)Type D

Question 55

A technique to improve communication in an organization when you assume that you're misunderstood is _________.

A)utilizing feedback
B)repetition
C)following up
D)None of the above

Question 56

___________ rumors are the most positive rumors,helping to stimulate the creativity of others.

A)Pipe dream
B)Boogie
C)Wedge driver
D)Home-stretchers

Question 57

The following are ordered from highest to lowest levels of information richness.

A)Face-to-face,telephone,memo,general email
B)General email,telephone,memo,face-to-face
C)Face-to-face,memo,telephone,general email
D)Video conference,memos,faxes,telephone

Question 58

Information richness _________.

A)refers to the amount of physical contact between the sender and receiver
B)refers to the amount of funding needed to complete the communication
C)refers to the amount of information that can be transmitted in an effective manner
D)None of the above

Question 59

Someone at X Company maliciously saying that V Company's corporate logo represents the sign of the devil is an example of a ___________ rumor.

A)pipe dream
B)boogie
C)wedge driver
D)home-stretchers

Question 60

Communication overload is a form of communication barrier created by _________.

A)the sender
B)the receiver
C)the organization
D)Both A and B

Question 61

Rumors have been classified into four categories.What are these categories and their significance to management?

Question 62

What is the grapevine and what is its significance to the organization?

Question 63

What techniques can a manager use to become better communicators?

Question 64

Briefly describe the four "directions" of communication.Which one is frequently the least effective and why?

Question 65

Managers differ in their ability and willingness to use exposure and feedback.And there are at least four different managerial styles can be identified.Briefly discuss these styles and their importance to management.

Question 66

Draw and explain the clasic model of communication.

Question 67

Sketch and describe the Johari Window.

Question 68

Use the concepts and terms of the Johari Window to suggest how a manager may improve their interpersonal communication.

Question 69

What is noise and where can it occur in the communications process?

Question 70

What is meant by information richness? Provide examples of varying levels of richness.

Question 71

Explain the concept of proxemics and its importance in the communication process.

Question 72

Leaving a recorded message,a voice-mail,is a significant source of communication within an organization.What tips would you give a new employee regarding maximizing the impact of a voice-mail?

Question 73

Communications barriers can be caused by the sender,receiver or by both.Identify three barriers for each of these categories.

Question 74

Body language has been classified by Ekman and Friesen into five type types of expressions.Briefly present each of these types.

Question 75

What advice would you give an organization regarding grapevines and rumors?