Deck 13: Work Design

Question 1

We should understand job design to be an ongoing,dynamic process.

Answer 1

True

Question 2

Flextime refers to the work arrangement that allows employees to work in their homes part or full time,maintaining their connection and communication with the office through a BlackBerry,phone,fax,and e-mail.

Answer 2

False

Question 3

Job depth refers to the number of discrete tasks a jobholder is expected to perform.

Answer 3

False

Question 4

Employee turnover may be a symptom of a QWL issue.

Question 5

Telecommuting is always an example of flextime in that by definition telecommuters have no set schedule.

Question 6

Job splitting is a work arrangement in which two or more employees divide a job's responsibilities,hours,and benefits among themselves.

Question 7

Job conditions,feelings of responsibility,and pay are all example of extrinsic factors.

Question 8

Job enlargement involves moving individuals from job to job to reduce potential boredom.

Question 9

Employees who participate in teams typically get greater satisfaction from their jobs.

Question 10

Research had indicated that specific employer activities can assure improvements in QWL in virtually all settings.

Question 11

The number of tasks a jobholder is expected to perform is considered job range.

Question 12

"Job requirements" refer to specific job performance expectations.

Question 13

A job analysis is undertaken to determine the level of job satisfaction among current employees.

Question 14

"Job design" can by definition only occur in new organizations.

Question 15

Allowing an employee to choose between working four 10 hour shifts rather than five eights is an example of flextime.

Question 16

The consequences of error are considered as an element within "job context."

Question 17

F.W.Taylor's scientific approach to work has application in both manufacturing and service sector positions.

Question 18

Job enlargement is the practice of increasing job range but holding job depth constant.

Question 19

Job outcomes are always extrinsic to the employee.

Question 20

Job enrichment is an application of Herzberg's two-factor theory.

Question 21

If you were assigned to conduct a functional job analysis you would attempt to describe the job in question in terms of _________.

A)what the worker does in relation to data,people and jobs,and the methods and techniques the worker uses
B)what machines,tools,and equipment uses along with what materials,products,subject matter,or services the worker produces
C)the required prerequisite to be considered for a positions
D)Both A and B

Question 22

While a college professor and instructor complete many of the same tasks,it is likely that the professor will be given greater discretion in regard to completing these tasks.The professor position has _________.

A)greater job range
B)greater job depth
C)greater job penetration
D)both A and B

Question 23

___________ refers to the process by which managers decide individual job tasks and authority.

A)job design
B)task design
C)process design
D)control charting

Question 24

A position analysis questioner _________.

A)is used to assess work family balance
B)a method of job analysis that quantifies job activities and performance expectations
C)a method of job analysis that takes into account human characteristics as well as task factors
D)A and B

Question 25

Sociotechnical theory was developed based up the Hawthorne studies conducted in the early part of the 20^th century.

Question 26

Rob and Vanya have arranged with their employer to jointly cover the responsibility of what had been a single position,splitting the pay between them.This is an example of _________.

A)job sharing
B)job flexing
C)responsibility dilution
D)responsibility flex

Question 27

Indicators of quality of work life include _________.

A)accident rates
B)number of grievances filed
C)employee turnover
D)All of the above

Question 28

In her job,Jane is expected to complete a relatively limited number of tasks but has a high degree of discretion on how these tasks are completed.Jane has ___________ job range and ___________ job depth.

A)high,high
B)high,low
C)low,high
D)low,low

Question 29

Sociotechnical theory emphasizes the precise design of social systems over using scientific management techniques.

Question 30

Research has established that job enrichment is always preferred over job enlargement.

Question 31

Jean works on an assembly line and is required to follow a set procedure while repeatedly completing a specific task.Jean has ___________ job range and ___________ job depth.

A)high,high
B)high,low
C)low,high
D)low,low

Question 32

To help ease traffic in the community,Widigitech has modified their shift start time so that workers commute at non peak times.This is an example of _________.

A)job flex
B)flextime
C)day expansion
D)None of the above

Question 33

___________ is an objective outcome that can be measured in quantitative terms.

A)Quantity of output
B)Quality of output
C)Tardiness
D)All of the above

Question 34

A functional job analysis describes jobs in terms of ________.

A)job activities
B)job activities and performance
C)quality of work life outcomes
D)All of the above

Question 35

Billing department employees at RobCo,while expected to work eight hours a day,are permitted to report to work anytime between five and nine in the morning and depart anytime after two in the afternoon.The billing department is allowing _________.

A)creative commuting
B)flextime
C)flex schedules
D)None of the above

Question 36

Jane has been tasked with reconsidering what employees are expected to do on the job.Jane's task can be best termed as _________.

A)job design
B)task design
C)process redesign
D)job redesign

Question 37

Jack is required to work 40 hours a week and must be available for consultation between noon and two.He is allowed to complete his work remote from the office.This is an example of _________.

A)partial flextime
B)partial telecommuting
C)telecommuting
D)None of the above

Question 38

James has been tasked with deciding individual job tasks and authority within a new start up firm.James' task can generically be termed as _________.

A)job design
B)task design
C)process design
D)control charting

Question 39

The job characteristics model incorporates employee growth needs with job characteristics,psychological states and job outcomes.

Question 40

According to sociotechnical theory,job design should take into account both the technology and the people who use the technology.

Question 41

High internal work motivation would be considered a(n)___________ within the job characteristics model.

A)job characteristic
B)critical psychological state
C)outcome
D)employee growth need strength

Question 42

Total quality management (TQM)combines the ideas of __________ and ________.

A)job enrichment,sociotechnical theory
B)job enrichment,Herzberg's two-factor theory
C)job enrichment,job enlargement
D)None of the above

Question 43

Using the terms of the job characteristics model,psychological states are accociated with _________.

A)individual personality traits
B)motivation,satisfaction and performance
C)directely with work satisfaction
D)None of the above

Question 44

Applying the job characteristics model,employee growth need strength influences _________.

A)job characteristics
B)physiological states
C)job outcomes
D)A and C

Question 45

Perceptions of job content can be influenced by _________.

A)social setting differences
B)individual differences
C)the Herzberg effect
D)Both A and B

Question 46

As management span of control ______,group cohesiveness typically _________.

A)increases,increases
B)decreases,decreases
C)increases,decreases
D)Both A and B

Question 47

Which of the following is intended to increase job variety?

A)Job enlargement
B)Job redesign
C)task enhancement
D)All of the above

Question 48

Job enlargement involves ___________ job range and ___________ job depth.

A)not increasing,increasing
B)increasing,increasing
C)increasing,not increasing
D)nothing to do with,increasing

Question 49

Disadvantages of job enlargement include all of the following except _________.

A)employee may have insufficient attention spans
B)decreased job range
C)some employees can't comprehend the increased complexity
D)Both A and B

Question 50

Your supervisor has redefined your position,assigning you additional tasks.All of these new tasks are at the same responsibility level as the ones you already had.Which of the following terms apply to what has happened to your position?

A)Job enlargement
B)Job enrichment
C)Job enhancement
D)None of the above

Question 51

__________ increases job depth.

A)Job rotation
B)Job enlargement
C)Job enrichment
D)None of the above

Question 52

Rob is on a small team of workers that is jointly responsible for the assembling and installing the complete interior for a particular model of car.Rob would most likely perceive a _________.

A)high degree of task identity
B)high degree autonomous identity
C)low degree of task identity
D)Both A and B

Question 53

Sociotechnical theory focuses on the ________.

A)technical demands of jobs
B)social demands of people doing the jobs
C)human interaction with technology
D)A and B

Question 54

Michael is responsible for attaching lug nuts one and three on the passenger side front wheel on an auto assembly line.Michael's position involves _________.

A)low task identity
B)low autonomy
C)low variety
D)All of the above

Question 55

A trend is emerging in which some organizations are trying to accommodate diverse employees' needs by offering flexible work arrangements.Discuss and provide examples for three such flexible work arrangements.

Question 56

Increasing job depth as a means to promote work motivation is based on the work of _________.

A)Herzberg
B)Skinner
C)Taylor
D)Zukerman

Question 57

Job enlargement typically leads to _________.

A)decreased employee boredom
B)increased employee responsibility
C)higher payroll costs
D)Both A and B

Question 58

Which of the following increase job depth?

A)Job enlargement
B)Job enrichment
C)Job enhancement
D)B and C

Question 59

Wigitech routinely moves its assembly workers between assignments daily.This movement is commonly termed _________.

A)job replacement
B)job rotation
C)rotating responsibilities
D)None of the above

Question 60

Increasing employee autonomy is typically associated with _________.

A)job enlargement
B)job enrichment
C)job expansion
D)Both A and B

Question 61

Create a graphic showing job range,job depth and example jobs associates with those attributes.Briefly justify your selection of example positions.

Question 62

The text presents that the "impetus for designing job depth was provided by Herzberg." Justify this statement and provide direction on how management may apply this learning.

Question 63

WigiTech is considering implementing "flexible work arrangements" for portions of its staff.What if any cautions would you would give management?

Question 64

Your supervisor has asked you for a briefing on how to implement a job enrichment program.What points might you include in this briefing?

Question 65

What is the relevance of sociotechnical theory to job design?

Question 66

Job enlargement has been presented as means to enhance jobs.What is job enlargement and how does it "fit" with the suggestions of scientific management?

Question 67

Use the job characteristics model to describe the elements and interrelationships that lead to job outcomes.

Question 68

How can the concepts developed concerning job design at the individual level be applied to teams?

Question 69

Briefly describe the six characteristics of perceived job content and their importance to management.

Question 70

A classmate states that management needs to focus only on the "objective properties" of a job and can dismiss "perceived" job content.What would an appropriate response be?

Question 71

A colleague has suggested that job enrichment and job enlargement are not compatible within the same organization.Are they correct? Justify your answer.

Question 72

How may a job lead to intrinsic and extrinsic rewards? Do most jobs provide one of the other of theses?

Question 73

Describe what is meant by job range and job depth providing examples of positions to justify your definitions.

Question 74

How are total quality management and job enrichment related?