Deck 3: Job Satisfaction

Question 1

Research shows that employees with low job satisfaction experience negative feelings when they think about their duties or take part in their task activities.

Answer 1

True

Question 2

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

Answer 2

True

Question 3

Responsibility for outcomes reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs.

Answer 3

False

Question 4

Mark is at a point in his career where he feels a need to help others.Which of the following work value categories would be more important?

A)Status
B)Environment
C)Coworkers
D)Altruism
E)Supervision

Question 5

The degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome refers to significance.

Question 6

Supervision satisfaction reflects employees' feelings about their coworkers and the work itself.

Question 7

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

Question 8

The pleasurable emotional state resulting from the appraisal of one's job or job experiences is:

A)job commitment.
B)organizational commitment.
C)organizational performance.
D)job satisfaction.
E)motivation.

Question 9

The _____ theory argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values.

A)job characteristics
B)social information processing
C)value-percept
D)Cornell integrative model
E)two-factor

Question 10

Which facet of job satisfaction brings more responsibility and increased work hours?

A)Promotion satisfaction
B)Pay satisfaction
C)Coworker satisfaction
D)Competition satisfaction
E)Supervision satisfaction

Question 11

Having prestige,power over others,and fame are examples of which of the following work value categories?

A)Altruism
B)Pay
C)Status
D)Promotions
E)Supervision

Question 12

Utilizing ability and experiencing freedom,independence,intellectual stimulation,creative expression,and a sense of achievement are examples of which of the following work value categories?

A)Environment
B)Status
C)Supervision
D)Work itself
E)Altruism

Question 13

Jennifer is at a point in her career where she feels a need to find an outlet for her creative expression.Which of the following work value categories would be more important?

A)Environment
B)Work itself
C)Coworkers
D)Altruism
E)Supervision

Question 14

Moods are states of feeling that are often mild in intensity and are not explicitly directed at or caused by anything.

Question 15

According to a recent survey,what percentage of American workers are satisfied with their pay?

A)58
B)49
C)33
D)67
E)20

Question 16

According to a recent survey,what percentage of Americans are satisfied with their jobs?

A)86
B)49
C)33
D)67
E)20

Question 17

Satisfaction with the work itself,is the single strongest driver of overall job satisfaction.

Question 18

Mood and emotions can be responsible for the ebbs and flows in satisfaction levels.

Question 19

Helping others and working on moral causes are examples of which of the following work value categories?

A)Supervision
B)Coworkers
C)Status
D)Promotions
E)Altruism

Question 20

A meta-analysis of 75 studies showed that the five core job characteristics are moderately to strongly related to job satisfaction.

Question 21

Russell is a law enforcement officer in a high crime district who has been instrumental in the declining crime rate.Russell is experiencing:

A)high autonomy.
B)low significance.
C)low autonomy.
D)high significance.
E)high variety.

Question 22

Eric is a tax accountant who sets his own schedule with his clients.Eric is experiencing:

A)low autonomy.
B)low significance.
C)high autonomy.
D)high significance.
E)high feedback.

Question 23

When a company measures employees' skills assessments and then provides growth opportunities to employ special talents,_____ is likely to increase.

A)pay satisfaction
B)promotion satisfaction
C)supervision satisfaction
D)coworker satisfaction
E)satisfaction with the work itself

Question 24

When a company has the executives wait to receive bonuses until everyone else in the organization has received one,_____ is likely to increase.

A)satisfaction gap
B)promotion satisfaction
C)supervision satisfaction
D)coworker satisfaction
E)satisfaction with the work itself

Question 25

According to the job characteristics theory,the degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.

Question 26

_____ as a core job characteristic captures the belief that the job really matters.

A)Feedback
B)Identity
C)Variety
D)Autonomy
E)Significance

Question 27

According to the job characteristics theory,the degree to which the job provides freedom,independence,and discretion to the individual performing the work is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 28

Of the five facets of value-percept theory,which two facets have moderately strong influences on overall job satisfaction?

A)Pay satisfaction and promotion satisfaction
B)Promotion satisfaction and coworker satisfaction
C)Supervision satisfaction and satisfaction with the work itself
D)Coworker satisfaction and supervision satisfaction
E)Satisfaction with the work itself and promotion satisfaction

Question 29

According to the text,of the five facets of value-percept theory,which facet was a moderately strong driver of job satisfaction but showed the weakest correlation?

A)Pay
B)Promotion
C)Supervision
D)Coworker
E)The work itself

Question 30

According to the text,to many of us,high levels of _____ are the difference between "having a long leash" and being "micromanaged."

A)identity
B)autonomy
C)significance
D)feedback
E)variety

Question 31

According to the job characteristics theory,the degree to which the job has a substantial impact on the lives of other people,particularly people in the world at large,is known as:

A)responsibility for outcomes.
B)significance.
C)autonomy.
D)identity.
E)meaningfulness of work.

Question 32

According to the job characteristics theory,the psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.

Question 33

Of the five facets of value-percept theory,which three facets have the strongest influence on overall job satisfaction?

A)Pay satisfaction,promotion satisfaction,supervision satisfaction
B)Promotion satisfaction,coworker satisfaction,satisfaction with the work itself
C)Supervision satisfaction,satisfaction with the work itself,pay satisfaction
D)Coworker satisfaction,supervision satisfaction,satisfaction with the work itself
E)Satisfaction with the work itself,promotion satisfaction,pay satisfaction

Question 34

According to the job characteristics theory,the psychological state that captures the degree to which employees feel that they are key drivers of the quality of the unit's work is known as:

A)responsibility for outcomes.
B)identity.
C)meaningfulness of work.
D)variety.
E)knowledge of results.

Question 35

According to the value-percept theory of job satisfaction,which of the following is NOT a facet of job satisfaction?

A)Promotion
B)Pay
C)Coworker
D)Competition
E)The work itself

Question 36

Of the five facets of value-percept theory,which single facet has the strongest influence on overall job satisfaction?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Coworker satisfaction
E)Satisfaction with the work itself

Question 37

According to the job characteristics theory,the degree to which carrying out the activities required by the job provides the worker with clear information about how well he/she is performing is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 38

According to the job characteristics theory,the degree to which employees have strong needs for personal accomplishments or developing themselves beyond where they currently are is known as:

A)instrumentality.
B)self-actualization.
C)growth need strength.
D)autonomy.
E)identity.

Question 39

According to the job characteristics theory,the degree to which the job requires a number of different activities that involve a number of different skills and talents is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.

Question 40

According to the job characteristics theory,the psychological state that reflects the extent to which employees know how well or poorly they are doing is known as:

A)meaningfulness of work.
B)variety.
C)responsibility for outcomes.
D)identity.
E)knowledge of results.

Question 41

Define moods.Briefly summarize the different moods in which people sometimes find themselves.

Question 42

Grouchy is an example of which type of mood?

A)Engaged
B)Pleasant
C)Disengaged
D)Unpleasant
E)Isolated

Question 43

Surprised is an example of which type of mood?

A)Engaged
B)Pleasant
C)Disengaged
D)Unpleasant
E)Isolated

Question 44

Define values.How do they affect job satisfaction? Provide an example of a value important to you and explain how it may affect your job satisfaction.

Question 45

When one person can "catch" or "be infected by" the emotions of another person,it is called:

A)pleasantness.
B)engagement.
C)emotional contagion.
D)structured labor.
E)empathy gap.

Question 46

According to the text,job satisfaction has a _____ effect on job performance.

A)moderate positive
B)strong positive
C)moderate negative
D)intense negative
E)weak

Question 47

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,autonomy,etc. ,it refers to:

A)job enlargement.
B)job enrichment.
C)autonomy.
D)job rotation.
E)job hopping.

Question 48

If John is truly interested in looking at the strongest driver of job satisfaction,based on your reading of the chapter,which one would you recommend that he should focus on?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Coworker satisfaction
E)Satisfaction with the work itself

Question 49

Is job satisfaction affected by day-to-day events? Explain.

Question 50

In The Island,the occupants of the sealed complex designed to protect the survivors of "the contamination" focus on which type of emotion during the daily lottery for the one-way ticket to "the island"?

A)Engaged
B)Positive
C)Negative
D)Occupied
E)Structured

Question 51

States of feeling that are often mild in intensity,last for an extended period of time,and are not explicitly directed at or caused by anything are known as:

A)simple emotions.
B)temperament.
C)moods.
D)withdrawal.
E)personality traits.

Question 52

Susan has been quiet at work lately.She is exhibiting which type of mood?

A)Engaged
B)Pleasant
C)Disengaged
D)Unpleasant
E)Aggressive

Question 53

Job satisfaction has a _____ correlation with counterproductive behavior.

A)intense negative
B)moderate positive
C)strong positive
D)moderate negative
E)weak negative

Question 54

States of feeling that are often intense,can last for only a few minutes,and are clearly directed at and caused by a person or circumstance,are known as:

A)emotions.
B)satisfaction.
C)moods.
D)withdrawal.
E)feelings.

Question 55

Jessica's concerns exhibit her satisfaction with which of these?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Coworker satisfaction
E)Satisfaction with the work itself

Question 56

Hope can be best described as a(n):

A)engaged emotion.
B)positive emotion.
C)negative emotion.
D)occupied emotion.
E)structured emotion.

Question 57

When restaurant servers,flight attendants,and retail salespeople hide their true feelings and "put on a happy face",it is an example of:

A)satisfaction.
B)engagement.
C)emotional labor.
D)mood swings.
E)affective labor.

Question 58

Anxiety is an example of which type of emotion?

A)Engaged
B)Positive
C)Structured
D)Occupied
E)Negative