Deck 4: Stress

Question 1

Resistance is the first stage of the general adaptation syndrome (GAS).

Answer 1

False

Question 2

Type B behavior pattern has been directly linked to coronary heart disease.

Answer 2

False

Question 3

The federal government's NIOSH,summarized findings from several sources that indicated that up to _____ percent of U.S.workers feel their jobs are "very stressful" or "extremely stressful."

A)40
B)15
C)90
D)66
E)8

Answer 3

A

Question 4

When people first encounter demands,the process of primary appraisal is triggered.

Question 5

The negative consequences that occur when demands tax or exceed one's capacity or resources are called:

A)stressors.
B)Type C patterns.
C)strains.
D)Type A patterns.
E)Type B patterns.

Question 6

Role ambiguity is often experienced among new employees who have not been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

Question 7

The cost for providing healthcare to people who experience higher levels of stress appears to be _____ than that for those who experience lower levels of stress.

A)between 5 percent to 10 percent higher
B)approximately 50 percent higher
C)about 20 percent lower
D)between 60 to 90 percent higher
E)about one-third lower

Question 8

According to the text,which of the following jobs is rated as the least stressful?

A)Attorney
B)Computer programmer
C)Fisherman
D)Musical instrument repairer
E)Accountant

Question 9

According to the text,which of the following jobs is rated as the most stressful?

A)U.S.President
B)Attorney
C)Registered nurse
D)Musical instrument repairer
E)Accountant

Question 10

Managers are approximately _____ percent more likely than the average worker to describe their jobs as stressful.

A)8
B)21
C)53
D)66
E)90

Question 11

The particular demands that cause people to experience stress are called:

A)stressors.
B)Type C demands.
C)strains.
D)burnouts.
E)Type B demands.

Question 12

Research shows that managers are approximately 80 percent more likely than the average worker to describe their job as stressful.

Question 13

Instrumental support refers to the assistance people receive that can be used to address the stressful demand directly.

Question 14

In general,relaxation techniques to reduce strain,attempt to help people appraise and cope with stressors in a more rational manner.

Question 15

Other than the job of a _____,all these jobs are rated as being highly stressful.

A)firefighter
B)lumberjack
C)real estate agent
D)fisherman
E)librarian

Question 16

Estimates show that between 60 to 90 percent of all doctor visits can be attributed to stress-related causes.

Question 17

In contrast to cognitive coping,behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation.

Question 18

Estimates are that _____ of all doctor visits can be attributed to stress-related causes.

A)between 5 to 10 percent
B)about 50 percent
C)between 11 to 20 percent
D)between 60 to 90 percent
E)about 33 percent

Question 19

Which of these is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

A)Moods
B)Lethargy
C)Burnout
D)Stress
E)Indifference

Question 20

Challenge stressors tend to have negative relationships with performance and commitment.

Question 21

_____ refers to the lack of information regarding what needs to be done in a role,as well as unpredictability regarding the consequences of performance in that role.

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 22

Rita is a new employee at ABC International.She has not been around long enough to receive instructions from her supervisors or observe and model the behaviors of more senior colleagues.When asked to come up with a project proposal for a government grant,Rita is more likely to experience:

A)work-family conflict.
B)daily hassles.
C)nonwork challenge stressors.
D)role ambiguity.
E)role conflict.

Question 23

_____ can be used to reduce role overload and foster work-life balance.

A)Job sharing
B)Work challenge stressors
C)Nonwork challenge stressors
D)Negative life events
E)Time pressure

Question 24

Which of the following involves the set of physical activities that are used to deal with a stressful situation?

A)Negative life events
B)Strains
C)Type A behavior pattern
D)Positive life events
E)Behavioral coping

Question 25

Which of the following is NOT an example of problem-focused coping?

A)Seeking assistance from co-workers
B)Self-motivation
C)Acquiring additional resources
D)Engaging in alternative activities
E)Strategizing

Question 26

Which of the following refers to conflicting expectations that other people may have of us?

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 27

Which of the following is a work challenge stressor?

A)Time pressure
B)Work-family conflict
C)Role overload
D)Negative life events
E)Daily hassles

Question 28

Randy recently completed his finance degree and passed the CFA and CFP certification requirements.As he begins to explore job options in the investment banking field as a manager,based on the industry trends,Randy should expect _____ workweeks as a norm.

A)80-hour
B)40-hour
C)25-hour
D)120-hour
E)160-hour

Question 29

Which of the following refers to the degree to which the requirements of the work,in terms of knowledge,skills,and abilities,tax or exceed the capabilities of the person who is responsible for performing the work?

A)Work responsibility
B)Time pressure
C)Work complexity
D)Role conflict
E)Negative life events

Question 30

Tammy is an advising center expert at a local college.Her job is to help students in course selection and stay on target for graduation.She is evaluated not only on how many students she sees on a daily basis,but also on how effective she is in helping students make their selection.Tammy tends to get stressed about the quantity and quality issues in her job.Tammy is experiencing which of the following?

A)Daily hassles
B)Role conflict
C)Role insufficiency
D)Role ambiguity
E)Time pressure

Question 31

_____ refers to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

A)Coping
B)Strain
C)Type A behavior pattern
D)Stressor
E)Role ambiguity

Question 32

_____ occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively.

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 33

When Randy encounters stressors,his secondary appraisal would center on the issue of:

A)"Is this stressful?"
B)"Do I want this?"
C)"How can I cope?"
D)"Can someone else take it?'
E)"Is this going to be traumatic?"

Question 34

According to research,_____ of executives spend somewhere between a half day and a full day each week on communications that are not useful or necessary.

A)80 percent
B)40 percent
C)10 percent
D)20 percent
E)60 percent

Question 35

_____ refers to the nature of the obligations that a person has to others.

A)Negative life events
B)Time pressure
C)Work complexity
D)Role conflict
E)Work responsibility

Question 36

Jodi works at a local coffee shop,and is proficient in her role.Her daily responsibilities include brewing five different types of coffee,keeping them fresh,and serving them to customers.These types of job demands are called:

A)primary appraisal demands.
B)job sharing.
C)role overload.
D)benign job demands.
E)secondary job demands.

Question 37

Work-family tension is a special form of:

A)time pressure.
B)daily hassles.
C)role overload.
D)role ambiguity.
E)role conflict.

Question 38

Which of the following is a work hindrance stressor?

A)Time pressure
B)Positive life events
C)Role overload
D)Work complexity
E)Personal development

Question 39

Other than the job of a _____,all these jobs are rated as being low on stress.

A)florist
B)taxi driver
C)appliance repairer
D)actuary
E)librarian

Question 40

Which of the following is NOT a work hindrance stressor?

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 41

As an alternative to managing stressors,many organizations use _____ that reduce strains.

A)compressed workweek
B)relaxation techniques
C)on-site child care
D)primary performance appraisal
E)flextime

Question 42

The final stage of the GAS is:

A)stage of denial.
B)stage of exhaustion.
C)stage of resistance.
D)training interventions.
E)alarm reaction.

Question 43

GAS represents:

A)general adaptation syndrome
B)global ancillary stress.
C)geriatric anatomy system.
D)global and systematic approach.
E)general anatomical strain.

Question 44

Do people cope with stressors differently? Explain the four broad categories of coping.How do you tend to deal with situations?

Question 45

Research reveals that strains have _____ effect on organizational commitment.

A)no
B)a strong negative
C)a strong positive
D)a moderately negative
E)a moderately positive

Question 46

Jessica has always been impatient,hard-driving,competitive,controlling,and aggressive in everything she does.Jessica can be described as a:

A)mentally challenged person.
B)type A individual.
C)cognitively challenged person.
D)type B individual.
E)type C individual.

Question 47

Which of these techniques attempt to help people appraise and cope with stressors in a more rational manner?

A)Compressed workweek
B)Relaxation
C)Psychodynamic psychotherapy
D)Cognitive-behavioral
E)Existential psychotherapy

Question 48

The changes that occur in the first stage of the GAS prepare the mind and body for:

A)fight or flight.
B)relaxation stage.
C)burnout.
D)physical fitness.
E)external alarm.

Question 49

Jason can be described as facing which of these?

A)Role overload
B)Role conflict
C)Role ambiguity
D)Negative life events
E)Daily hassles

Question 50

The first stage in GAS is the:

A)stage of resistance.
B)stage of denial.
C)stage of exhaustion.
D)training interventions.
E)alarm reaction.

Question 51

Jack recently received a job to do with a heavy workload and a short turnaround deadline.Sam,Jack's coworker,observed this stressful situation and took half the workload so the department could meet the deadline.The support received by Jack can be best described as which of these?

A)Marginal support
B)Physiological support
C)Emotional support
D)Psychological support
E)Instrumental support

Question 52

Sara can be described as facing which of these?

A)Role overload
B)Role conflict
C)Role ambiguity
D)Work-family conflicts
E)Daily hassles

Question 53

Which of these refers to the help people receive when that can be used to address the stressful demand directly?

A)Instrumental support
B)Physiological support
C)Emotional support
D)Psychological support
E)Internal support

Question 54

Research reveals that strains have _____ effect on job performance.

A)no
B)a strong negative
C)a strong positive
D)a moderately negative
E)a moderately positive

Question 55

Why do you think a firefighter is ranked as a more stressful job than a police officer? Explain.

Question 56

Define stress.What are the symptoms often associated with stress? Provide an example of a stressful situation relating to you and explain how it may have affected your job performance.

Question 57

Describe Type A Behavior Patterns.Do you feel you are a Type A individual? Explain.

Question 58

All of the following are examples of emotion-focused coping EXCEPT:

A)venting anger.
B)self-motivation.
C)engaging in alternative activities.
D)seeking support.
E)reappraising.

Question 59

The second stage of the GAS is:

A)stage of exhaustion.
B)stage of denial.
C)stage of resistance.
D)training interventions.
E)alarm reaction.