Deck 7: Psychosocial Hazards

Question 1

What is experienced by an employee who feels that his salary is too low given his amount of responsibility and the long hours he works?

A)distributive injustice
B)procedural injustice
C)interactional injustice
D)distributive inequity

Answer 1

distributive injustice

Question 2

What are the four categories of strain reactions?

A)organizational, physical, mental, and cognitive
B)behavioural, cognitive, organizational, and physical
C)psychological, physical, cognitive, and mental
D)psychological, physical, behavioural, and organizational

Answer 2

psychological, physical, behavioural, and organizational

Question 3

What model would explain why Celeste is unaffected by a network outage,whereas Celine is screaming loudly at the office's network administrator?

A)socio-technical model
B)transactional model
C)NIOSH stressor model
D)general adaptation syndrome model

Answer 3

transactional model

Question 4

Which of the following is NOT a category conceptualized by the NIOSH model?

A)workload and work pace
B)work scheduling
C)job content and control
D)job design

Question 5

What is an example of an individual tertiary stress intervention?

A)yoga classes
B)sick days and leave options
C)talking with friends and coworkers
D)seeing a psychotherapist

Question 6

Ergun works from a home office as a salesperson for a large drug company.How can his sales manager determine whether working from home is a psychosocial hazard for Ergun?

A)monitor his inventory of drug samples
B)monitor his nervous mannerisms
C)monitor his email response time
D)monitor his sales activity and results

Question 7

Stressors may vary along which of the following dimensions?

A)duration, frequency, intensity, and type
B)duration, intensity, type, and predictability
C)frequency of occurrence, intensity, duration, and predictability
D)frequency of occurrence, duration, type, and environment

Question 8

What is an example of an organizational secondary stress intervention?

A)offering PTSD counselling
B)offering an on-site fitness centre
C)helping sick days and leave options
D)providing flexible working conditions

Question 9

Based on the factors identified in the NIOSH model of workplace stressors,whose job has the most potential to be stressful?

A)lower paid musician
B)lower paid daycare worker
C)highly paid executive
D)highly paid assembly line worker

Question 10

What two categories of stressor have,or can have,a long duration?

A)acute and chronic
B)daily and catastrophic
C)acute and daily
D)chronic and catastrophic

Question 11

What are the four components that researchers and practitioners of occupational health psychology focus on to reduce work-related psychosocial disorders?

A)organizational change, information, psychological health services, and surveillance
B)organizational change, information, psychological health services, and violence in the workplace
C)information, stress moderators, surveillance, and violence in the workplace
D)stress moderators, negative affectivity, depression at work, and information

Question 12

According to the textbook,what is the main reason why organizations in the Mental Health Commission's case study project wanted to focus on improving mental health in the workplace?

A)because of financial concerns
B)because of a moral obligation
C)to meet a legal requirement
D)to reduce workplace accidents

Question 13

What two personality characteristics are particularly relevant to stress?

A)type A and B behaviour
B)type A and competitive behaviour
C)type A behaviour pattern and negative affectivity
D)negative affectivity and competitive behaviour

Question 14

The psychosocial model of health used to discuss stress highlights which of the following factors?

A)social environment and psychological factors
B)organizational culture and physiological factors
C)social environment and physical factors
D)organizational culture and psychological factors

Question 15

What type of moderator can aggravate an individual's response to a stressor?

A)buffer
B)risk factor
C)personality
D)negative affectivity

Question 16

If an employer announces a layoff of 25% of employees,job insecurity would be what type of stressor?

A)acute
B)chronic
C)daily
D)catastrophic

Question 17

Which of the following is an example of a primary stress intervention?

A)talking with friends
B)using relaxation techniques
C)providing flexible working conditions
D)providing employee assistance programs

Question 18

Mateo is a medical resident who works long hours in a high-stress environment.He can't cut back on his hours or the stressors,so to stay healthy and avoid strain he hits the gym several days a week.This is best described as which of the following?

A)primary intervention
B)secondary intervention
C)tertiary intervention
D)appraisal-based coping

Question 19

Why have primary stress interventions not been widely implemented in Canada?

A)union resistance
B)employee resistance
C)supervisor resistance
D)senior manager resistance

Question 20

Which of the following is most likely to be an outcome of family-to-work conflict?

A)taking work home
B)long lunch breaks
C)excessive overtime
D)telecommuting

Question 21

Describe and distinguish among the concepts of stressor,stress,and strain.Provide an example to support your answer.

Question 22

A basic principle of preventive stress management is that the health of the individual and the health of the organization are independent.

Question 23

Scenario 7-1: The life of a highly paid professional athlete would seem to be all positive, but evidence shows that many elite athletes are exposed to a range of workplace stressors that are both similar to and different from those experienced by those in more "typical" occupations. Many athletes experience depression and other mental health issues both during and after their playing career.
Every athlete on a professional sports team is hired on a contract basis,with no guarantee of permanent employment.What type of stressor is contract negotiation?

A)acute
B)daily
C)chronic
D)catastrophic

Question 24

Technology can result in workers feeling isolated in the workplace.

Question 25

How can an employer or human resource manager manage mental health illness in the workplace?

Question 26

Cyberbullying (tweets,comments on Facebook)is a form of interactional injustice.

Question 27

Scenario 7-1: The life of a highly paid professional athlete would seem to be all positive, but evidence shows that many elite athletes are exposed to a range of workplace stressors that are both similar to and different from those experienced by those in more "typical" occupations. Many athletes experience depression and other mental health issues both during and after their playing career.
If the team provides laptops with Skype for communicating with family and friends while the team is on the road,what type of stress intervention would this be and what type of work-family conflict could it help to reduce?

A)individual primary intervention; work-to-family conflict
B)individual secondary intervention; family-to-work conflict
C)organizational primary intervention; family-to-work conflict
D)organizational secondary intervention; work-to-family conflict

Question 28

Employees may perceive annual performance reviews as an acute stressor.

Question 29

Scenario 7-1: The life of a highly paid professional athlete would seem to be all positive, but evidence shows that many elite athletes are exposed to a range of workplace stressors that are both similar to and different from those experienced by those in more "typical" occupations. Many athletes experience depression and other mental health issues both during and after their playing career.
Which of the following is a social moderator that could buffer athletes from experiencing negative effects of stress due to recent losses to other teams?

A)money
B)positive affectivity
C)drugs and alcohol
D)locker room jokes

Question 30

The Canadian standard for psychological health and safety at work (CSA-Z1003-14)identifies 15 organizational factors that affect psychological health at work.

Question 31

Scenario 7-1: The life of a highly paid professional athlete would seem to be all positive, but evidence shows that many elite athletes are exposed to a range of workplace stressors that are both similar to and different from those experienced by those in more "typical" occupations. Many athletes experience depression and other mental health issues both during and after their playing career.
Playing time is something that athletes on sports teams monitor very closely and being "benched"-not allowed to play their regular shifts-can be very humiliating.However,if the coach does not bench an underperformer,what type of injustice might the rest of the team experience?

A)interactional injustice
B)interpersonal injustice
C)distributive injustice
D)procedural injustice

Question 32

Constructive feedback is a tangible form of social support.

Question 33

Identify and describe four of the six major categories of workplace stressors identified in the NIOSH model that would be found in the job of a restaurant dishwasher.

Question 34

GPS tracking systems on company vehicles that show the company where their driver is at all times and how fast they are going are an example of an acute stressor.

Question 35

Scenario 7-1: The life of a highly paid professional athlete would seem to be all positive, but evidence shows that many elite athletes are exposed to a range of workplace stressors that are both similar to and different from those experienced by those in more "typical" occupations. Many athletes experience depression and other mental health issues both during and after their playing career.
Refer to Scenario 7-1: If there are 20 Canadian players on a National Hockey League team (the rest are Americans and Europeans),according to Canadian statistics how many are likely to experience or be dealing with a mental health problem?

A)2
B)4
C)6
D)8

Question 36

Imagine you are currently the human resource director for a small to medium-sized organization.You are aware that perceived injustice in workplaces is a stressor and you would like to minimize the extent to which your employees are exposed to this type of work stress.Give some examples of how you might maximize employee-perceived distributive,procedural,and interactional fairness.What outcomes would signal that employees are beginning to feel that the workplace is unfair?

Question 37

Ruby Lee is always late to meetings,and her typical excuse is "I just tried to get one more thing done." Javier Suarez is always on time and drums his fingers on the table while he waits for Ruby.Ruby and Javier are both Type A personalities.

Question 38

It is important for employers to detect mental health illness in order to help employees receive an early medical referral and assessment.Describe the signs of organizational strain that could help employers to detect and assess workplace mental illness after a traumatic event,such as the premature death of the company's CEO.Explain why primary stress intervention would not work in that particular situation.

Question 39

General adaption syndrome describes the body's way of reducing stress as it continues to adapt to stressors

Question 40

Flexible hours that help workers who are looking after elderly parents take them to their doctor's appointments are a tangible form of social support.

Question 41

If an organization is concerned about work-family conflict,what aspects of work-family conflict should it identify and address to fully understand the issue?