Deck 8: Workplace Violence, Aggression, and Harassment

Question 1

What is the most immediate outcome of sexual harassment?

A)increased job dissatisfaction
B)increased intent to leave the organization
C)increased complaints to senior management
D)increased intent to file a lawsuit

Answer 1

increased job dissatisfaction

Question 2

What behaviours are represented by the SAV-T acronym?

A)swearing, agitation, volume, threat
B)shouting, agitation, volume, threat
C)swearing, acting-out, vandalism, threat
D)shouting, agitation, acting-out, vandalism

Answer 2

swearing, agitation, volume, threat

Question 3

What is the second step in managing workplace violence?

A)risk mitigation
B)education and training
C)workplace violence policy
D)risk assessment

Answer 3

risk assessment

Question 4

What common approach is used to categorize workplace violence?

A)the type of workplace involved
B)the type of aggressive behaviour
C)the relationship between the work tasks and work schedule
D)the relationship between the assailant and the victim

Question 5

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy,and the cashiers are allowing them through.What type of workplace violence could result from the supervisor's failure to monitor the express line?

A)Type 1
B)Type 2
C)Type 3
D)Type 4

Question 6

Based on the Supreme Court ruling,what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

A)male boss, female employee
B)female boss, male employee
C)female employee, male customer
D)male employee, male boss

Question 7

What does the term mobbing refer to?

A)gang violence
B)violence inflicted on young workers
C)bullying; used mainly in Europe
D)harassment

Question 8

Approximately how many workplace homicides occur in Canada each year?

A)7
B)14
C)21
D)55

Question 9

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

A)threatening with weapon
B)threatening and threatening with weapon
C)object throwing
D)hitting, object throwing, threatening, threatening with weapon

Question 10

According to the Francis and Kelloway study,what percentage of Nova Scotia respondents reported experiencing physical violence in the workplace?

A)up to 9.0%
B)exactly 12.6%
C)just under 21.0%
D)exactly 43.5%

Question 11

One of the few evaluated intervention programs for addressing workplace abuse is called CREW.?What does this acronym stand for?

A)civility, respect, engagement, and workplace abuse
B)civility, recognition, and engagement in the workplace
C)civility, respect, and engagement in the workplace
D)civility, recognition, engagement, and workplace abuse

Question 12

According to the Schat,Frone,and Kelloway study,how many American employees were physically assaulted at work in the course of a year?

A)5 million
B)just under 7 million
C)over 7 million
D)7 million

Question 13

What is an organizational strategy for reducing the risk of Type II violence for teachers?

A)bolting desks to the floor
B)holding a workshop on conflict management
C)installing small windows in all classroom doors
D)having students and parents sign an Acceptable Code of Conduct

Question 14

Which of the following are considered occupational risk factors for workplace violence?

A)night shifts, training, inexperience, and access to emergency phones
B)scheduling, authority, valuables, and taking care of others
C)client interactions, perpetrator's relationship to worker, being female, and timing
D)lack of training, poor emergency plans, inadequate supervision, and a diverse workplace

Question 15

What is the first overall occupational risk factor?

A)working alone
B)working with prisoners
C)working with impaired clients
D)working with the general public

Question 16

According to the text,what is the definition of imminent risk?

A)the short-term risk of violence occurring in a future situation
B)the short-term risk of violence occurring in the current situation
C)violence occurring only after a period of escalation
D)the long-term risk of experiencing violence

Question 17

Which Canadian province has the narrowest definition of workplace violence and aggression?

A)Ontario
B)Quebec
C)Manitoba
D)Nova Scotia

Question 18

What differentiates incivility from bullying?

A)the physical aspect of bullying
B)the deliberate intent of incivility
C)the lack of consequences for bullying
D)the lack of a pattern of deliberate behaviour

Question 19

What is Type I violence usually associated with?

A)commission of a crime
B)working night shifts
C)dealing with patients
D)angry and hostile coworkers

Question 20

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: If a group of coworkers were ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing,what term would best describe this behaviour?

A)assault
B)bullying
C)incivility
D)gossiping

Question 21

While employers are liable for sexual harassment,the person directly responsible for protecting employees from sexual harassment is the supervisor.

Question 22

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: According to Canadian data,what type of sexual harassment would a fast food employee be most likely to experience at work?

A)inappropriate touching
B)sexual coercion
C)unwanted stares
D)sexual gestures

Question 23

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

Question 24

List and discuss the occupational risk factors for workplace violence.

Question 25

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: Most fast food restaurants are franchises that are identical/very similar in appearance and identical in operating procedures.What factor would explain why employees at Location A might have a higher risk of Type III workplace violence than at Location B?

A)Location A is in a higher crime area.
B)Location B enforces the prohibition on workplace romances.
C)Location A's manager displays favouritism when scheduling employees.
D)Location B is near a number of retirement communities.

Question 26

Daycare workers are more vulnerable to Type II violence than Type III violence in their workplace.

Question 27

Sexual harassment and sexual coercion mean the same thing.

Question 28

The findings of Francis and Kelloway's study demonstrated that results were different when examining nonviolent versus violent behaviours.

Question 29

Legislation across Canada defines workplace violence and aggression the same way.

Question 30

One way to reduce Type I violence is to make the worker more visible.

Question 31

What are the best practices that would comprise an effective approach to dealing with workplace violence and aggression?

Question 32

According to the text,emotional abuse and bullying are distinct constructs.

Question 33

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: What is the most likely target hardening strategy that fast food restaurants would use to protect against Type I violence?

A)installing closed-circuit televisions and video cameras
B)installing bullet-resistant barriers and revolving doors
C)keeping as little cash as possible in cash drawers
D)training employees on how to behave when threatened with assault

Question 34

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: In today's world,employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises.What control mechanism would offer the best means of protecting workers in these situations?

A)employee training in emergency procedures
B)installation of surveillance cameras
C)employee training on terrorist recognition
D)installation of bullet-proof glass and windows

Question 35

Discuss the four types of workplace violence and identify which one(s)would be more likely to be experienced by a jewellery store employee,a daycare worker,a firefighter,and a software engineer.

Question 36

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Question 37

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Refer to Scenario 8-1: What would be the most representative example of Type IV workplace violence at a fast food restaurant?

A)an angry customer shouting at the cashier
B)a former employee attacking their supervisor
C)a former girlfriend/boyfriend texting someone 50 times in a shift
D)a robber waving a weapon and asking for all the money in the cash drawers

Question 38

Target hardening strategies that make it more difficult for attackers to get to employees are welcomed by employees.

Question 39

It is difficult to win a sexual harassment case because the aggressor can just claim that they did not mean anything by their comments/actions.