Deck 13: Disability Management and Return to Work

Question 1

What is the key benefit to senior management from integrated claims management?

A)data on safety and disability management performance
B)identification of employees with injuries
C)easier planning for return-to-work
D)tracking where an injured worker is in the recovery and rehabilitation process

Answer 1

data on safety and disability management performance

Question 2

Tarek is returning to work after six months off following an acute back injury at work ultimately requiring surgery.What organizational practice may sabotage his return by making him feel stigmatized?

A)changing his job to accommodate his current capabilities
B)posting photos of workers with perfect safety records in the cafeteria
C)holding an educational session for all workers on carpal tunnel syndrome
D)timing his return to coincide with a company picnic or other social event

Answer 2

posting photos of workers with perfect safety records in the cafeteria

Question 3

What is another term for "gradual work exposure"?

A)work trials
B)work hardening
C)work rehabilitation
D)phased return to work

Answer 3

work hardening

Question 4

Percy is an IT technician who injured his neck while installing a large new system.After several weeks' recovery time he is returning to work under his physician's care for a probationary period to see if he can withstand the demands of his job.What is Percy's modified work arrangement best defined as?

A)light duty work
B)gradual work exposure
C)work trial
D)supported and sheltered work

Question 5

Eleanor is a psychology graduate student whose research project assesses the impact of disability management programs.Which of the following outcome factors is she LEAST likely to include in her research?

A)quality of life
B)duration of injury
C)costs associated with injury
D)incident reports from the original incident leading to the injury

Question 6

What should supervisors avoid saying when the injured worker comes back to work?

A)"How are you feeling today?"
B)"So, tell me all about your occupational therapy program."
C)"There are some changes that I would like to go over with you."
D)"A number of your coworkers have said they will be happy to help you settle back in."

Question 7

How does case management facilitate the recovery of an injured worker?

A)through arrangement of quick, low-cost treatment
B)by motivating them to want to return to work
C)by coordinating care from different providers
D)by working with stakeholders on job redesign

Question 8

What is the key benefit to the worker from integrated claims management?

A)more money
B)less concern about rehabilitation
C)more timely resolution of the claim
D)not having to deal with the people at workers' compensation

Question 9

Who is often overlooked when planning modified work arrangements for an injured worker?

A)the worker's family
B)the worker's coworkers
C)the worker's family physician
D)the worker's union representative

Question 10

Linh is a consultant who trains human resource managers on issues relating to disability management.She starts her sessions with a reminder of the legislated responsibility of employers to accommodate workers who are attempting to return to work following an injury or illness.She notes that this can occur via changes in job tasks and/or the work environment to enable workers with a temporary or permanent disability to perform work productively.Which of the following is Linh reminding the HR managers of?

A)human rights charters
B)due diligence
C)undue hardship
D)the duty to accommodate

Question 11

Roohani is returning to work after a month and a half.What stage would her absence fall into,according to the textbook?

A)acute
B)chronic
C)subacute
D)subchronic

Question 12

For supported and sheltered work,which of the following are likely to be required to meet the duty to accommodate?

A)temporary changes to work tasks and temporary changes to the work environment
B)temporary changes to work tasks and permanent changes to the work environment
C)permanent changes to work tasks and temporary changes to the work environment
D)permanent changes to work tasks and permanent changes to the work environment

Question 13

Jim owns a medium sized trucking company.He argues that he is not able to accommodate a worker who lost a leg in highway crash because his fleet does not include modified vehicles and it would be inconvenient to source and purchase the adapted equipment.Jim's arguments do not meet the standard of which of the following?

A)modified work
B)duty to accommodate
C)due diligence
D)undue hardship

Question 14

What is the key function of a return-to-work coordinator?

A)getting the WCB to agree to fund treatment
B)working with the supervisor to develop new jobs
C)working with the injured employee to keep their spirits up
D)ensuring ongoing communication among the various stakeholders

Question 15

What are the stages of disability-related absence?

A)acute, subchronic, chronic
B)acute, subacute, subchronic, chronic
C)acute, subacute, chronic
D)acute, chronic

Question 16

Asher is a return-to-work coordinator.Today he is considering how the demands of an airline mechanic's job relate to an injured mechanic's current physical ability in an effort to design a modified work plan.What tools is Asher using?

A)a job analysis and a functional ability assessment
B)physical demands analysis and a functional ability assessment
C)physical demands analysis and a medical report
D)a job analysis and a medical report

Question 17

Which of the following is an example of light-duty work,assigned due to a back injury?

A)a chef taking a leave of absence to write a cookbook
B)a hairdresser resuming work on a part-time basis
C)a road worker shifting to the road signal part of the crew (stop/go signal)
D)a nurse taking a new job in over the phone healthcare (Telehealth)

Question 18

Symptom severity and general health are considered part of which of the following indicators?

A)associated costs
B)duration of the work disability
C)rates of safety incidents and occupational illness
D)quality of life

Question 19

Professionals with sufficient experience working in disability management and with the appropriate education can write national exams to earn which of the following certifications?

A)Certified Physical Demands Analyst
B)Certified Light-Duty Worker Expert
C)Certified Return to Work Coordinator
D)Certified Work Accommodator

Question 20

Arjun is recovering from a hip injury sustained in a fall at work.He has asked his physician to complete a form that details Arjun's ability to perform job tasks.Which of the following is the physician completing?

A)a WCB claim
B)an insurer status report
C)a physical demands analysis
D)a functional ability assessment

Question 21

What five financial and social indicators reflect the impact of workplace disability?

Question 22

How can an HRM expedite an employee's return to work?

Question 23

Ray has returned to a less demanding role at the farm where he works following a neck injury.His return-to-work plan reflects supported and sheltered work.

Question 24

The return-to-work coordinator is usually an employee of a third-party disability management company.

Question 25

A motive for disability management is to reduce the direct WCB cost.

Question 26

What might be a prudent way for Wenxi to find out if going back to the same job is a viable option after a few weeks of treatment for an anxiety disorder?

A)a work trial
B)supportive work
C)light duty work
D)work hardening

Question 27

Which of the following is NOT considered a best practice in disability management?

A)early intervention
B)full recovery
C)prevention focus
D)RTW case management

Question 28

List the seven types of stakeholders in disability management,and explain their role in an early and safe return to work.(Note: you can choose to have students list all seven,but explain only three or four roles if a shorter answer is desirable.)

Question 29

Early contact with an injured worker negatively affects workers' perception of the fairness of the return-to-work process.

Question 30

The REHADAT Canada database can help new return-to-work coordinators and case managers become effective in their jobs in a shorter period of time.

Question 31

Describe at least two common types of modified work arrangements and give an example of each.

Question 32

Physical demands analysis is an important tool in return-to-work planning.

Question 33

Which of the following is a physical demands analysis best completed by?

A)the treating physician
B)the injured worker
C)someone highly familiar with the job
D)a supervisor

Question 34

Early intervention is required only for WCB claims.

Question 35

The systems approach operates outside the workplace.

Question 36

What is the systems approach to disability management?

Question 37

The duty to accommodate is mandated by Canadian human rights legislation.

Question 38

A value of disability management programming is reduced incidence and impact of workplace injury and illness.

Question 39

Which of the following is the aspect of human rights legislation that means employers must accommodate the needs of a disabled worker unless the modification would lead to health and safety difficulties or present unsustainable economic or efficiency costs?

A)duty to accommodate
B)disability management clause
C)due diligence
D)undue hardship

Question 40

Ellie sustained a traumatic brain injury following a fall from a ladder at her job as assistant manager in a sporting goods store.Ellie was not able to return to her previous job and now works with close supervision in a small convenience store.Which of the following best describes Ellie's accommodation?

A)light duty work
B)gradual work exposure
C)work trial
D)supported and sheltered work

Question 41

Nathan Steinberg has just become the new HR manager at a large nursery,which happens to be one of Canada's largest growers of potted plants.Their company sells traditional and seasonal products on a year-round basis to smaller garden centres as well as to large chain retailers.The company has grown rapidly over the past five years,but,as part of his review of the company's HR situation,Nathan has noted a rising trend of disability claims,often due to recurring injuries,that are keeping workers off the job multiple times for extended periods of time.How should he go about changing this situation in a way that will protect and restore worker health while supporting the company's growth? Put together a short-term and a long-term plan,using the best practices identified in disability management research.