Deck 8: Managing Human Resources in Organizations

Question 1

Objective criteria compares employees against each other.

Answer 1

False

Question 2

The National Labor Relations Act is also known as the Wagner Act.

Answer 2

True

Question 3

The Behaviorally Anchored Rating Scale (BARS)is a sophisticated and useful rating method.

Answer 3

True

Question 4

The religion of a church secretary is relevant to the job.

Question 5

Although the easiest decision is to pay a single rate for each job,more typically a range of pay rates is associated with each job.

Question 6

Interviewers sometimes feel a question that would accurately address an applicant's qualifications may cause legal issues.This supports interviews as a valuable assessment technique.

Question 7

Within certain predetermined limits,incentive plans allow employees to choose the levels of various benefits that will best suit their own needs.

Question 8

Having different job titles and pay rates for men and women who perform the same work is legal.

Question 9

Several executive orders require that all businesses engage in affirmative action.

Question 10

When a group of office workers is performing poorly,training may not be the answer.The problem could be motivation,aging equipment,poor supervision,inefficient work design,or a deficiency of skills and knowledge.However,the last three could be remedied by training.

Question 11

There are four basic forms of compensation.

Question 12

About two decades ago,HRM was relegated to second-class status in many organizations and it has remained there.

Question 13

Organizations with as few as 200 employees usually have a human resource manager and a human resource department charged with overseeing these activities.

Question 14

The Civil Rights Act of 1991 makes it easier to bring discrimination lawsuits while also limiting punitive damages.

Question 15

At Cengage editors are allowed to work remotely.This practice has attracted editors to the company and makes forecasting HR supply more difficult.

Question 16

The most important evaluation of training is how employees feel about it at the end of the training session.

Question 17

Judgmental methods are the most accurate method of measuring employee performance.

Question 18

People with alcoholism are often protected under laws protecting the disabled.

Question 19

Inflating credentials on a job application is ok.

Question 20

The term "training" refers to teaching operating personnel how to do the job for which they were hired.

Question 21

A minority surgeon on a Chicago hospital staff was admitted to the internship program because of his ethnicity,even though he had lower grades and test scores than other applicants.This acceptance,which was mandated by the government,indicates that the hospital used

A)a direct form of discrimination.
B)employment at will.
C)affirmative action.
D)an indirect form of discrimination.
E)equal employment opportunity.

Question 22

Given the environment in which organizations must function today,which of the following statements about human resource management (HRM)is FALSE?

A)HRM should have an important place because of the complex legal environment.
B)HRM should be a part of the strategic planning process.
C)HRM should be left to line managers because they know their people best.
D)HRM should be viewed as a means of significantly increasing productivity.
E)Human capital reflects the organization's investment in attracting,retaining,and motivating an effective workforce.

Question 23

During the recession,the number of contingent workers in the workforce has increased dramatically.

Question 24

Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies?

A)Equal Pay Act of 1963
B)Family and Medical Leave Act of 1993
C)Age Discrimination in Employment Act
D)Fair Labor Standards Act
E)National Labor Relations Act

Question 25

The best way for managers to avoid having employees vote to form a union is to treat them so that they do not feel the need for one.

Question 26

Organizations that manage diversity effectively often have higher levels of productivity and lower levels of turnover and absenteeism.

Question 27

Labor relations is the process of dealing with an organization's entire workforce.

Question 28

Raj gives his workers a week of paid vacation each Christmas,which is an example of employee benefits.

Question 29

Danny is an elementary student with diabetes.He needs a school nurse to help him monitor his blood.The ____ requires the school to provide support for this student.

A)National Labor Relations Act (Wagner Act)
B)Labor Management Relations Act (Taft-Hartley Act)
C)Americans with Disabilities Act
D)Occupational Safety and Health Agency (OSHA)
E)Fair Labor Standards Act

Question 30

Diversity is generally used to refer to demographic differences among people; for example gender,age and ethnicity.

Question 31

Those activities directed at attracting,developing,and maintaining an effective workforce are called

A)recruiting.
B)selection.
C)employee relations.
D)labor relations.
E)human resource management.

Question 32

Ed contracts with various engineering companies to work on specific jobs.When the jobs are concluded,he may begin work for another company or for the same company on a different job.Ed is an example of a contingent worker.

Question 33

Diversity in the workplace can be a source of added value.

Question 34

A simple majority of the firm's employees must sign authorization cards before the National Labor Relations Board will conduct a union certification election.

Question 35

All of the following are exempt from the overtime provisions of the Fair Labor Standards Act except

A)salaried professional employees.
B)executives.
C)administrative employees.
D)union workers on an automobile assembly line.
E)All of these.

Question 36

The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?

A)40
B)45
C)50
D)55
E)None of these.

Question 37

Treating everyone the same will eliminate diversity conflict.

Question 38

An airline that refuses to hire men as flight attendants,is an example of

A)an indirect form of discrimination.
B)affirmative action.
C)a direct form of discrimination.
D)equal employment opportunity.
E)employment at will.

Question 39

Which of the following federal laws does NOT have a direct impact on human resource management?

A)Equal Pay Act of 1963
B)Workmen's Compensation Act
C)Trademark Law Revision Act of 1988
D)National Labor Relations Act (Wagner)
E)Labor-Management Relations Act (Taft-Hartley)

Question 40

Benjamin's law firm uses an intelligence test to screen prospective employees.The test has an adverse impact on minority applicants because the pass rate for the minority group is less than about

A)80 percent.
B)80 percent of the pass rate for all other employees in the firm.
C)80 percent of the pass rate for the rest of the bargaining unit.
D)80 percent of the pass rate for the majority group members.
E)80 percent of the national pass rate.

Question 41

A law firm evaluates its attorneys using an efficiency rating calculated by dividing total billable hours worked by total possible billable hours.This is an example of

A)a judgmental method of performance appraisal.
B)an objective measure of performance appraisal.
C)a ranking system of performance appraisal.
D)management by objectives.
E)None of these.

Question 42

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

A)National Labor Relations Act (Wagner Act).
B)Labor Management Relations Act (Taft-Hartley Act).
C)National Labor Relations Board.
D)Occupational Safety and Health Agency (OSHA).
E)Fair Labor Standards Act.

Question 43

Ken is a newly hired police officer.He has been assigned to ride along with a more experienced officer to learn about paperwork,how to handle accident scenes,how to deal with domestic disputes,and other duties that he will be expected to perform.The police department that hired Ken is using

A)Internet-based training.
B)role-playing exercises.
C)training manuals.
D)on-the-job training.
E)discussion groups.

Question 44

Which of the following is the first step in human resource planning?

A)Assessing external and internal trends
B)Predicting demand
C)Forecasting supply
D)Comparing future demand and internal supply
E)Planning a response to predicted shortfalls or overstaffing

Question 45

The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests,interviews,and simulated work experiences.This is an example of

A)an assessment center.
B)a structured orientation process.
C)job analysis.
D)external recruiting.
E)attrition.

Question 46

George needs to know how long Jennifer has been in her position and when she is likely to get promoted.He should look at the

A)demand forecast.
B)job analysis.
C)supply forecast.
D)job evaluation.
E)replacement chart.

Question 47

Forecasting personnel needs and availability,and setting up programs to match the two,are the specific parts of human resource

A)supervision.
B)development.
C)planning.
D)programming.
E)control and integration.

Question 48

Which of the following is a good reason to evaluate the performance of employees on a regular basis?

A)To validate selection instruments
B)To assess the impact of training programs
C)To assist decisions about pay raises
D)To provide feedback to employees to help them to plan their careers
E)All of these.

Question 49

Internet hits,total sales,and budget accuracy are all examples of

A)training methods.
B)predictive validation methods.
C)content validation methods.
D)judgmental performance appraisal criteria.
E)objective performance appraisal criteria.

Question 50

Sara is an assistant manager at a restaurant,which is part of a large,national chain.She was recently sent to a one-month educational course to help her get the skills she needs for promotion to Manager.Sara's employer was providing her with

A)feedback.
B)evaluation.
C)development.
D)training.
E)recruiting.

Question 51

Job descriptions include all the following information EXCEPT the

A)qualifications required of the job incumbent.
B)conditions under which the work is done.
C)content of the job.
D)tools and special equipment required.
E)duties of the job.

Question 52

All of the following are steps in human resource planning EXCEPT

A)job analysis.
B)job evaluation.
C)forecasting human resource supply.
D)forecasting human resource demand.
E)replacement chart.

Question 53

A job application blank should not contain questions about

A)gender.
B)religion.
C)national origin.
D)ethnicity.
E)The application should not contain questions about any of these.

Question 54

The most appropriate training technique for Pepsi Cola to teach its employees to make ethical decisions would be

A)web-based training.
B)case discussion groups.
C)on-the-job training.
D)assigned readings.
E)programmed instruction.

Question 55

You are reading a document that says that a job applicant must have a valid driver's license,be a citizen of the United States,and be available evenings and weekends.You are reading a?

A)Discriminatory and probably illegal job requirement
B)Job analysis
C)Job description
D)Realistic job preview
E)Job specification

Question 56

Which of the following would probably have the highest content validity?

A)Personality test
B)An assessment center
C)An aptitude test
D)Job posting
E)IQ test

Question 57

Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ can influence a performance appraisal.

A)recency error
B)halo error
C)leniency error
D)severity error
E)average error

Question 58

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

A)job evaluation.
B)job analysis.
C)job specification.
D)job description.
E)the selection process.

Question 59

Sprint maintains a computerized spreadsheet of education,skills,experience,and career aspirations of its current employees.This is a

A)demand forecast.
B)job analysis.
C)supply forecast.
D)skills inventory.
E)replacement chart.

Question 60

When you call an organization and the message says "your phone call may be recorded for training purposes" that organization is using

A)a judgmental method of performance appraisal.
B)an objective measure of performance appraisal.
C)a ranking system of performance appraisal.
D)management by objectives.
E)None of these.

Question 61

When a manager is evaluated by his or her superiors,peers,and subordinates,this is known as

A)employment at will.
B)360-degree feedback.
C)recency error.
D)halo error.
E)All of these.

Question 62

Which of the following practices indicates an organization that does NOT value diversity?

A)The benefits packages are tailored to individual needs.
B)Work hours are flexible.
C)Committee assignments are diverse.
D)Diversity training is provided.
E)Policies and procedures follow the letter of the EEO law.

Question 63

The key to individuals managing diversity is

A)understanding.
B)empathy.
C)tolerance.
D)communication.
E)all of these.

Question 64

Evan,a nurse at a large hospital,observes that his female coworkers frequently make jokes that are insulting to men.Which of the following would be reasonable approaches to dealing with this behavior?

A)A change in organization culture
B)An organizational policy against gender-related jokes
C)Evan communicating his discomfort with these jokes
D)Intervention from a manager who has had diversity training
E)All of these.

Question 65

Ellie is 17 years old and applying to be a lifeguard.She is listening as the interviewer talks about $8.00 at first,but it will change to $8.50 when she turns 18.The interviewer is discussing

A)the wage-benefit package.
B)compensation.
C)perquisites.
D)benefits.
E)wages.

Question 66

The process of determining the relative value of jobs within the organization is known as

A)job analysis.
B)job evaluation.
C)the wage-level decision.
D)the individual wage decision.
E)performance evaluation.

Question 67

Tyrell's work group consists of seven male employees and five females.Is Tyrell's group diverse along the gender dimension?

A)Yes.
B)No¾would need to have six females and six males.
C)Can't tell from the information given¾would need to know the employees' ages and ethnicities.
D)Can't tell from the information given¾would need to know the gender makeup of the entire corporation.
E)Can't tell from the information given¾would need to know which of the employees are managers and which are line workers.

Question 68

An organization is considered diverse when

A)managers have been given diversity training.
B)it allows all new applicants to join the organization.
C)its members differ from each other.
D)its makeup matches the makeup of the general population.
E)All of these.

Question 69

In human resource management terminology,the incentive pay an employee receives is referred to as

A)benefits.
B)compensation.
C)the wage-benefit package.
D)perquisites.
E)remuneration.

Question 70

When human resource managers determine how much each worker in a particular wage grade will be paid,they are making a(n)____ decision.

A)wage-level
B)wage-structure
C)individual wage
D)benefit-level
E)individual-benefit

Question 71

Federal employees have fifteen pay grades,and within each grade they have ten steps.This is an example of

A)an individual wage decision.
B)a wage-structure decision.
C)wage discrimination.
D)wage-level decision.
E)an incentive wage.

Question 72

A cafeteria benefits plan consists of

A)allowing employees to choose among a set of optional benefits.
B)providing on-site lunches to employees during the work week.
C)reimbursing employees for meals they buy for clients.
D)paying employees' wages for work they do during their lunch hour.
E)None of these.

Question 73

Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?

A)Labor relations
B)Collective bargaining
C)The grievance procedure
D)Certification
E)Arbitration

Question 74

Nika asked questions about the company's retirement plan during her job interview.She is discussing

A)benefits.
B)salary.
C)indirect compensation.
D)wage.
E)pay.

Question 75

Which of the following is an important dimension for assessing diversity?

A)Age
B)Gender
C)Religion
D)Ethnicity
E)All of these.

Question 76

Costco has a reputation for paying higher than the prevailing wages in its industry.This is an example of a(n)____ decision by its management.

A)wage-level
B)wage-structure
C)individual wage
D)wage-benefit package
E)benefit-level

Question 77

The major difference between wages and salary is

A)salaries are higher than wages.
B)salaries include benefits while wages do not.
C)low-level employees earn salaries while managers receive wages.
D)wages are based on hours worked while salary is based on contribution to the firm.
E)None of these.

Question 78

In a meeting with her managers,Mariah says,"I really believe this is a bad decision,but I have been asked by my boss to increase the diversity of this division." Which of the following is Mariah apparently failing to consider?

A)That diversity can provide competitive advantage
B)That her comments are illegal
C)That her comments provides grounds for a discrimination lawsuit
D)That diversity can be a source of conflict within organizations
E)All of these.

Question 79

Which of the following is NOT a strategy for managing diversity?

A)Organizational policies
B)Diversity training
C)Selective recruitment
D)Supportive organization culture
E)Organizational practices

Question 80

Teachers are represented by the American Federation of Teachers.It is an example of a

A)bargaining unit.
B)decertified union.
C)subunion.
D)labor alliance.
E)employee coalition.