Deck 7: Communicating Effectively

Question 1

Communicating effectively consists of both sending and receiving messages in ways that are both verbal and nonverbal.

Answer 1

True

Question 2

Unlike assumptions,reality reflects your own values and beliefs.

Answer 2

False

Question 3

Which one of the following options is a benefit of oral communication?

A) It is the best choice when a large amount of complex information must be delivered.
B) It eliminates the need for taking minutes during a meeting or entering personal notes about follow-up actions in a day planner.
C) It enables participants to better remember the major points that were made even after the meeting concludes.
D) It provides an automatic two-way exchange.

Answer 3

D

Question 4

Feedback,channel,medium,and destination of language are the four factors used in evaluating the richness of information in any media.

Question 5

Roscoe needs to make an announcement about the office closing on New Year's Day.He should make sure feedback is incorporated in his communication.

Question 6

When the sender of a message develops a message according to his/her own perceptions,it is called:

A) decoding.
B) modulation.
C) encoding.
D) feedback.

Question 7

Social media channels encourage spur-of-the moment,"stream-of-consciousness" communication and provide no "brake" to give the sender time to reflect on how his or her comments might be interpreted by those who read them.

Question 8

Which of the following is NOT true regarding communication?

A) The sending of a message from source to receiver constitutes one-way communication.
B) Two-way communication guarantees agreement and ensures understanding.
C) Feedback is an essential component for two-way communication.
D) Feedback allows the receiver to clarify and confirm the sender's message.

Question 9

Computer-related stress or technostress can be caused by information overload.

Question 10

Presenting information at a level of difficulty that goes beyond the person's understanding can cause message congruency.

Question 11

The parts of the "I" message are: specific behavior,resulting feeling and tangible effect.

Question 12

Face-to-face communication is the richest forms of communication because it helps you overcome communication pitfalls.

Question 13

Frowning,crying,whispering under your breath,or simply saying nothing are all ways you demonstrate assertive communication.

Question 14

Oral communication:

A) should be used when one is trying to communicate an explanation as well as an emotion.
B) is the most effective method for communicating precise or complex information.
C) often results in people arriving at the exchange more prepared than if they were communicating in writing.
D) activities tend to eliminate "information overload" among participants.

Question 15

Filtering is the process of presenting information as facts,without manipulating them.

Question 16

Sharon needs to give negative feedback to one of her project managers.It is best if Sharon gives the negative feedback via e-mail.

Question 17

One of the drawbacks of written communication is that it is far more binding than oral recall of events.

Question 18

Feedback to a message can be given by paraphrasing,questioning,nodding,gesturing,or even eye movement.So the feedback can be both verbal and nonverbal.

Question 19

_____ allows the receiver to show the sender that she or he is paying attention and clearly understands the messages being sent.

A) Encoding
B) Decoding
C) Modulation
D) Feedback

Question 20

In the communication process,form is more important than substance.

Question 21

Mike intentionally left out the details regarding the actual costs associated with the team project,so that he can get his project approved by his manager.Mike's misrepresentation illustrates which barrier to communication?

A) Information overload
B) Semantics
C) Filtering
D) Perception

Question 22

Which one of the following options is a drawback of written communication?

A) It is the least preferred method for sending precise or complex information.
B) It is prone to misinterpretation and inaccuracy.
C) It ensures a paper trail-a record of exchanges made between individuals and groups.
D) It is not a cost-efficient way to send a message to a large number of individuals.

Question 23

Interpersonal barriers to effective communication include:

A) time pressure.
B) information overload.
C) media selection.
D) overly technical language.

Question 24

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

A) compassionate
B) assertive
C) aggressive
D) passive

Question 25

The intentional manipulation of information to make it more favorable to the receiver is ____.

A) filtering
B) perception
C) encoding
D) decoding

Question 26

Mathew,a manager,tells one of his subordinates,Emily,that she is irresponsible and does not contribute any value to the team.This is an example of a(n)_____ communication.

A) passive
B) active
C) aggressive
D) affirmative

Question 27

Electronic messages:

A) and online actions do not directly affect people.
B) typically increase the quality and amount of human interaction.
C) are not open to miscommunication,hence can be worded in any manner.
D) can lose the emotional aspect of a message in both content and tone.

Question 28

In which type of communication are these factors important: fairness,directness,honesty,tact,and sensitivity?

A) Affirmative communication
B) Assertive communication
C) Passive communication
D) Aggressive communication

Question 29

Electronic communication:

A) is useful when fast turn-around time is needed.
B) increases the amount of oral interaction between organizational members.
C) is effective only when members of a team are working in the same location.
D) should be the primary medium when the message that needs to be sent is negative.

Question 30

Which of the following is an effective "I" statement?

A) "Can you work overtime?"
B) "Why are you mad at me?"
C) "I feel confused when you don't give me feedback"
D) "I think you are being a baby"

Question 31

Information overload,time,emotions,and slang are all:

A) potential barriers to communication.
B) communication tactics.
C) necessary communication components.
D) communication enhancers.

Question 32

Any distortion factor that blocks,disrupts,or distorts the message sent to the receiver,interfering with the communication process is known as a ____.

A) semantics
B) noise
C) crosstalk
D) filter

Question 33

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.

A) feedback
B) channel
C) type of communication
D) language source

Question 34

Angela noticed that the common areas were frequently messy and dirty,and mentioned as much to a friend.Which part of developing an assertive statement is highlighted in this statement?

A) Perspective/perception
B) Need/requirement
C) Want/Desire
D) Feeling/emotion

Question 35

Sally has recently joined an organization and she has been assigned to develop a campaign for a customer.Ellen,a colleague from this organization,considers Sally inexperienced and constantly questions Sally's suggestions for the campaign.This barrier of communication between Sally and Ellen is most likely a result of:

A) lack of time.
B) lack of credibility.
C) information overload.
D) filtering.

Question 36

A communication problem that arises over the concept of time is today's increased expectation of:

A) a speedy response.
B) no response.
C) delayed response.
D) categorizing responses.

Question 37

Which of the following is an organizational barrier to effective communication?

A) Perceptions
B) Media selection
C) Inconsistent verbal/nonverbal cues
D) Time pressure

Question 38

Which of the following actions would NOT be appropriate for Lisa to follow in order to better communicate via e-mail at office?

A) She should copy her boss on important messages that are relevant to him.
B) She should not leave her boss and significant members of her team out of the loop.
C) She should directly mail her boss's superiors,if she has access to their personal e-mail address.
D) She should send appreciative notes to people with copies to their supervisors.

Question 39

Evaluating a medium based on whether it allows for emotional or personal connection is ____.

A) feedback
B) channel
C) language source
D) type of communication

Question 40

Which one of the following options is a drawback of oral communication?

A) It is usually impossible to decode the nonverbal messages.
B) It is the least preferred form of communication for managers.
C) It is easy for participants to forget the major points that are made soon after a meeting concludes.
D) It cannot be used when one is trying to communicate an explanation as well as an emotion.

Question 41

You have been working with a project for the last few weeks.During this time,you have had three meetings and at each one,Anthony has either come late or left early.Even when he is at the meetings,it seems that his mind is elsewhere and he rarely contributes.Everyone's input on the project is needed and you are concerned that his lack of participation and preparation will affect the group's outcome.Apply principles of assertive communication in formulating a script for approaching Anthony in this situation.Identify parts of your script that lend itself to assertive communication.

Question 42

List suggestions for effective verbal communication.

Question 43

Dealing with issues straight-on and in a timely manner,often and openly when sending verbal messages implies that the sender is ____.

A) ambitious
B) indirect
C) supportive
D) straightforward

Question 44

An "I" message consists of three parts: the specific behavior,the resulting feeling you experienced because of the behavior,and ____.

A) the non-verbal aspect of the message
B) the verbal response to it
C) the tangible effect on you
D) the indirect connotations of that message

Question 45

Using an organization,department or work team,discuss the barriers that impact the group's communication and provide suggestions to overcome those barriers.

Question 46

People process information differently and have varying learning styles.Individuals who ask questions and get full background information before processing what others are saying are ____.

A) kinesthetic
B) didactic
C) visual
D) auditory

Question 47

In terms of sending messages,individuals who are kinesthetic:

A) need to have hands-on use or personal practice to learn.
B) need to read it or see it on paper.
C) have to hear it to learn it.
D) have to get full background info before processing what others are saying.

Question 48

Write a short note on barriers to communication with specific reference to noise and information overload.

Question 49

Which of these "I" statements,specifies the behavior(s)on which the assumption is based?

A) "Your facial expression suggests to me that I may not have made my point very clearly."
B) "Are you following what I'm saying?"
C) "I'm expecting that report next Monday at 4:00.Can we agree on that?"
D) "Am I correct in assuming that you've already begun writing the report that's due next Monday?"

Question 50

Introduce the three major forms of communication with one benefit and drawback for each form.